What is our primary use case?
My company's clients use the solution to detect the early stages of attacks and to react to the strange things that happen on the endpoints.
What is most valuable?
Visualization of cyberattacks is one of the most valuable features of the solution.
What needs improvement?
It is tough to comment on what needs improvement in the solution. At the moment, it is difficult to recall and comment on what needs to improve in the solution.
The solution lacks the ability to integrate with external platforms. In future releases of the solution, I would like to see the solution increase its integration capabilities with external platforms. At this moment, I want the solution to integrate with more XDR tools. The solution should provide its users an ease of administration in future releases.
My company has spoken to McAfee about their solution being on the pricier side. So, McAfee is aware that there is room for improvement in its pricing strategy.
For how long have I used the solution?
I have been using McAfee MVISION Endpoint Detection and Response for over two years. So, my company has a partnership with McAfee. Though I don't remember the version of the solution I am working on, it is the latest one since it is a common security practice to use the updated version of the tool.
What do I think about the stability of the solution?
It is a stable solution. Stability-wise, I rate the solution a nine out of ten.
What do I think about the scalability of the solution?
I won't be able to comment on the solution's scalability since, at the moment, we do not need to consider scalability or expansion. However, it is probably easy to scale up since the solution is deployed on AWS. My company has clients who run small, medium, and enterprise-sized businesses. The number of uses using the solution depends upon the company or business size. So, there have been times when a client using the solution has over 1000 users using the tool.
How are customer service and support?
I rate the solution's technical support team a nine and a half or ten out of ten.
How would you rate customer service and support?
How was the initial setup?
The solution's initial setup process was easy and straightforward. On a scale of one to ten, where one is difficult and ten is very easy, I rate the solution's initial setup a ten out of ten. The solution is usually deployed on the cloud platform.
The solution is usually deployed on the cloud platform. Though unsure, I feel the solution is deployed using AWS since I am referring to the users in Europe. The deployment process took place over a few days. The deployment process is covered by the client and distribution services team. The deployment process involves fire and forget, wherein the agent is sent to the user. All the settings are within the agents, and only the installation needs to be done for the deployment process to be completed.
What's my experience with pricing, setup cost, and licensing?
On a scale of one to ten, where one is low and ten is high, I rate the solution's pricing an eight out of ten. McAfee MVISION Endpoint Detection and Response is pricey compared to other solutions in the market.
Though I cannot remember the approximate licensing cost of the solution, it would definitely depend upon the customer, the overall pricing of the solution, and the additional features.
One needs to incur retention costs in addition to the standard licensing fees paid for the solution.
What other advice do I have?
I would tell those planning to use the solution in the future that if they already have McAfee products, then they should go for it since the solution integrates well with other McAfee tools and with some endpoint protection platforms or DLP that are deployed on-premises.
The software will have bugs in them at some point, and bug-related issues are to be taken care of by technical support. Our company reports such issues, and the technical support team tries to resolve them. Presently, this process works well for us. Overall, I rate the product an eight out of ten.
*Disclosure: My company has a business relationship with this vendor other than being a customer: Partner