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Lakeside SysTrack pros and cons

Vendor: Lakeside Software

4.1 out of 5

11 reviews
88% willing to recommend

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Pros & Cons summary

Lakeside SysTrack empowers service desks with its proactive Resolve feature, enabling pre-escalation issue management. Comprehensive metrics and real-time data optimize performance monitoring, while digital experience tracking aids continuous improvement. Companies report reduced ticket handling time, showcasing efficiency. However, the platform lacks AI, remote support akin to LogMeIn, and robust third-party integration. Custom dashboards and frequent upgrades present usability challenges and affect stability.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

SysTrack's Resolve feature enables service desk teams to perform fixes, mitigating incidents before escalation.

SysTrack offers unique features not available in other market products, providing value despite higher costs.

SysTrack collects comprehensive device metrics, offering significant insight into infrastructure performance.

SysTrack effectively monitors user experience through composite scores at various organizational levels.

SysTrack significantly reduces ticket handling time, enhancing operational efficiency during the pandemic.

CONS

SysTrack lacks a remote assistance tool and could benefit from integrating remote administration capabilities.

The dashboarding capabilities in SysTrack are lacking integration options with tools like Power BI, requiring users to learn new systems.

Some features in SysTrack, such as survey features and sensors, are insufficiently tested and need improvements.

SysTrack faces stability issues with too many upgrades and unstable versions.

The licensing model in SysTrack lacks flexibility and poses challenges for users.

Lakeside SysTrack Pros review quotes

Senior SME at Microland Limited

Nov 28, 2024

We are using the SysTrack 'Prevent' module, which shows real-time discrepancies in the infrastructure.

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Pawel Grabowski

Product owner at a legal firm with 1,001-5,000 employees

Nov 30, 2022

SysTrack gathers a lot of different metrics on every single device including performance metrics and application-related metrics such as application usage and resource utilization by applications. It collects a wide range of different metrics, and from that perspective, it's a really good tool.

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Ravi Varma Sagiraju

EUC Specialist - Systrack at Standard Chartered Bank

Sep 15, 2022

SysTrack provides unique, real-time data.

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Lakeside SysTrack

Free Report: Lakeside SysTrack Reviews and More

Learn what your peers think about Lakeside SysTrack. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.

919,809 professionals have used our research since 2012.

MK

Consultant at Dell Technologies

Jun 4, 2024

From a telemetry data standpoint, it's a perfect tool.

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reviewer2019633

Director at a tech services company with 1,001-5,000 employees

Nov 11, 2022

The Resolve part is valuable. It allows the service desk team to perform a couple of fixes or things to mitigate an incident before it's escalated to L2 or L3. It's a cool feature. If you have the sensor activity for Outlook and something has gone wrong, even the service desk can take those steps.

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KR

Senior VDI Specialist at a tech services company with 10,001+ employees

Aug 29, 2022

When you search for a machine or a user, the way we get the information is very helpful. The GUI provides us with all the information about that machine that a user is accessing. It tells us about the CPU, memory, etc. The GUI and the details provided are very helpful.

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CTO at Integrity software

Aug 24, 2022

SysTrack monitors user experience and represents it in the form of a composite score. The scores are placed on a timeline, so you can see how it has gotten better or worse compared to two weeks ago. It gives you a score at the personal, unit, and organizational levels. For example, the score for my entire organization in SysTrack is 77. It's also effective for monitoring user experience and resources in a VDI environment.

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Jose Ramon Crespo

Senior Enterprise Director at Towers IT

May 22, 2023

I am impressed with the huge amount of information that you can get from the infrastructure.

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IT Technical Consultant at Harris Computers

Sep 5, 2022

The visualizer feature provides end-to-end analysis on all the machines.

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reviewer1954668

Software Development Engineer at a media company with 10,001+ employees

Sep 5, 2022

When a user calls in and says that they are having slowness issues, this tool has the capability to show exactly where the performance issue is. The Resolve feature that they have is very good. It is one of the main features. They are doing a pretty good job with the Resolve feature in terms of showing endpoint performance on various factors.

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Lakeside SysTrack Cons review quotes

Senior SME at Microland Limited

Nov 28, 2024

SysTrack requires significant improvements. Sometimes clients experience broken links where the service doesn't run on the user's machine, causing outdated data to display.

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Pawel Grabowski

Product owner at a legal firm with 1,001-5,000 employees

Nov 30, 2022

The interface needs to be improved because it looks ancient. If you have been working in IT for a long time, over 20 years, you might remember products from the start of your career that look almost identical to the way SysTrack looks now. The user interface is not user-friendly. When you first see the solution, it overwhelms you with everything. It's not easy to use, and it's not that intuitive.

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Ravi Varma Sagiraju

EUC Specialist - Systrack at Standard Chartered Bank

Sep 15, 2022

Certain features haven't been tested sufficiently and don't work well.

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Lakeside SysTrack

Free Report: Lakeside SysTrack Reviews and More

Learn what your peers think about Lakeside SysTrack. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.

919,809 professionals have used our research since 2012.

MK

Consultant at Dell Technologies

Jun 4, 2024

One thing from a layman's standpoint, the report should be very clear.

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reviewer2019633

Director at a tech services company with 1,001-5,000 employees

Nov 11, 2022

If they can integrate some kind of remote administration tool, like the LogMeIn tool, it would be helpful for the DDS team members, as well as for the global team members. We need not search for an additional tool for troubleshooting purposes. Currently, we are using one tool for governance and then we have SysTrack for monitoring the endpoints. There are two tools, and we are spending money on both.

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KR

Senior VDI Specialist at a tech services company with 10,001+ employees

Aug 29, 2022

When I create a dashboard for a computer-based GPO or user-based GPO, I get details of all the GPOs, but the feature that we found missing is that SysTrack doesn't state how many seconds were required to apply a GPO. It doesn't tell us how many nanoseconds, seconds, or minutes it is taking to process or apply a GPO on a machine. This feature is not there. When there are major issues, if we have the processing time in place, it will help us to identify whether it could be an issue with the domain controller or something else. It would give us a clear understanding to engage other teams for resolving the issue.

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CTO at Integrity software

Aug 24, 2022

If I have my system running, and I'm changing my hardware in the VDI environment, I want to choose a date and see the difference before and after the event.

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Jose Ramon Crespo

Senior Enterprise Director at Towers IT

May 22, 2023

The tool needs to improve the integration with third-party providers like Cisco products.

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IT Technical Consultant at Harris Computers

Sep 5, 2022

Lacks flexibility with regard to licensing.

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reviewer1954668

Software Development Engineer at a media company with 10,001+ employees

Sep 5, 2022

Their dashboard could be better. They did it custom, which is the main problem. They should have given an option to integrate it with some of the tools such as Power BI. Unfortunately, they are developing their own native dashboarding capabilities, which is killing them, in my view. The product is good, but dashboarding has been a pain area. I have to literally learn a new BI or dashboarding solution just for a system. We have 100 such kinds of solutions in our environment. If every solution has its custom solution for dashboarding, we can't survive. It is going to be crazy.

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Digital Experience Monitoring (DEM)

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Product Categories

Product Categories

Digital Experience Monitoring (DEM)

Popular Comparisons

Popular Comparisons

Splunk Observability Cloud vs Lakeside SysTrack

ThousandEyes vs Lakeside SysTrack

Catchpoint vs Lakeside SysTrack

FortiMonitor vs Lakeside SysTrack

Alluvio Aternity vs Lakeside SysTrack

Nexthink vs Lakeside SysTrack

ControlUp vs Lakeside SysTrack

AppNeta by Broadcom vs Lakeside SysTrack

DX SaaS vs Lakeside SysTrack

HPE Aruba Networking UXI vs Lakeside SysTrack

Zscaler Digital Experience (ZDX) vs Lakeside SysTrack

Login VSI vs Lakeside SysTrack

Netskope Digital Experience Management vs Lakeside SysTrack

Liquidware Stratusphere UX vs Lakeside SysTrack

See all alternatives

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