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SentinelOne Singularity Identity pros and cons

Vendor: SentinelOne
4.5 out of 5
Badge Leader

Pros & Cons summary

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Prominent pros & cons

PROS

SentinelOne Singularity Identity's detection and protection features alert users about unsuccessful mitigations and target specific endpoints.
The AI-based detection, scanning, prevention, and mitigation capabilities are highly valuable, particularly its behavior-based detection ability.
Incident response is enhanced, enabling real-time data sharing and collaboration for more effective risk management.
AI capabilities and behavioral analysis aid in mitigating zero-day threats and detecting new risks efficiently.
The lightweight agent and quick response, coupled with high-level support, provide comprehensive protection and rapid notifications.

CONS

Policies lack precision and require more templates for customization as seen in alternative solutions.
Endpoint management is a challenge due to reliance on policies instead of individual endpoint settings.
Engineers face difficulties with custom applications and antivirus exclusions, exacerbated by frequent server performance issues.
The reporting tools need improvement, especially with expanding the sample size range for reports.
Support response time is insufficient, requiring a faster resolution to inquiries and issues.
 

SentinelOne Singularity Identity Pros review quotes

Jadeja - PeerSpot reviewer
Group Company IT Infrastructure IT Admin at a retailer with 1,001-5,000 employees
Aug 16, 2023
I like the detection and protection features. We don't need to do anything, and it will alert us when the mitigation is not successful. We only need to target those endpoints. Otherwise, we don't have to do anything about that.
Brent Ferris - PeerSpot reviewer
Senior Network Administrator at a logistics company with 51-200 employees
Sep 7, 2023
The AI-based detection, scanning, prevention and mitigation features are the most valuable features.
RO
Quality Engineer at a manufacturing company with 1,001-5,000 employees
Aug 18, 2023
The protection provided by SentinelOne Singularity Identity is the most valuable feature.
Learn what your peers think about SentinelOne Singularity Identity. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,259 professionals have used our research since 2012.
DavidPerry - PeerSpot reviewer
Director of Corporate Information Security at SGS & Co
Aug 21, 2023
The threat detection capability is the most valuable feature.
reviewer2261766 - PeerSpot reviewer
IT Security Manager at a healthcare company with 1,001-5,000 employees
Aug 21, 2023
The most valuable feature of SentinelOne Singularity Identity is its ability to detect based on behavior rather than just static signatures.
TL
Security Analyst at a construction company with 5,001-10,000 employees
Aug 22, 2023
All the features within the XDR are valuable as a whole for our organization.
reviewer2270235 - PeerSpot reviewer
Information Risk Analyst at a recreational facilities/services company with 1,001-5,000 employees
Sep 4, 2023
The incident and threat logs are great.
reviewer2271825 - PeerSpot reviewer
Data Analyst at a legal firm with 1,001-5,000 employees
Sep 6, 2023
One of the top things we're interested in is cloud protection.
Greg Walia - PeerSpot reviewer
IT Manager at a healthcare company with 501-1,000 employees
Sep 6, 2023
Having high visibility into all of our network concerns and a customizable UI are the most valuable features.
Jay Collins - PeerSpot reviewer
Director of IT & Data Security at a university with 1,001-5,000 employees
Sep 13, 2023
Behind the scenes, SentinelOne has real people who evaluate problems and mark them as false positives. That's what I find most helpful.
 

SentinelOne Singularity Identity Cons review quotes

Jadeja - PeerSpot reviewer
Group Company IT Infrastructure IT Admin at a retailer with 1,001-5,000 employees
Aug 16, 2023
The policies could be more precise, and Singularity should use more templates like alternative solutions have. Endpoint management is poor. We cannot manage individual endpoints and must rely on policies, exclusions, or block lists to apply settings to a group instead of the individual agent. If I have to make settings for one computer, I need to create a group, apply the configuration, and move the agent there. It's challenging to manage endpoints that way.
Brent Ferris - PeerSpot reviewer
Senior Network Administrator at a logistics company with 51-200 employees
Sep 7, 2023
The UI can be more user-friendly.
RO
Quality Engineer at a manufacturing company with 1,001-5,000 employees
Aug 18, 2023
We haven't received the expected support whenever we've had questions.
Learn what your peers think about SentinelOne Singularity Identity. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,259 professionals have used our research since 2012.
DavidPerry - PeerSpot reviewer
Director of Corporate Information Security at SGS & Co
Aug 21, 2023
Our engineers are dealing with issues to add exclusions to the antivirus for custom applications.
reviewer2261766 - PeerSpot reviewer
IT Security Manager at a healthcare company with 1,001-5,000 employees
Aug 21, 2023
The primary reason for this discontent is that we frequently encounter performance issues with our servers.
TL
Security Analyst at a construction company with 5,001-10,000 employees
Aug 22, 2023
The first-level support has room for improvement.
reviewer2270235 - PeerSpot reviewer
Information Risk Analyst at a recreational facilities/services company with 1,001-5,000 employees
Sep 4, 2023
Sometimes I get kicked out of the console. I don't know why.
reviewer2271825 - PeerSpot reviewer
Data Analyst at a legal firm with 1,001-5,000 employees
Sep 6, 2023
SentinelOne Singularity Identity could be more user-friendly.
Greg Walia - PeerSpot reviewer
IT Manager at a healthcare company with 501-1,000 employees
Sep 6, 2023
The resolution turnaround from SentinelOne Singularity Identity's support should be improved.
Jay Collins - PeerSpot reviewer
Director of IT & Data Security at a university with 1,001-5,000 employees
Sep 13, 2023
I don't like SentinelOne's reporting tools. Their reports seem fine theoretically, but the issue is the sample size. For example, it will report that there were four incidents, and that equals 25 percent fewer incidents compared to the previous months. It would be a great improvement if I could expand the range to see reports for the last six months, but it's always one month. That would be an easy thing for them to resolve.