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SAP Mobile Platform OverviewUNIXBusinessApplication

SAP Mobile Platform is #3 ranked solution in top Mobile App Platforms and #9 ranked solution in top Mobile Development Platforms. PeerSpot users give SAP Mobile Platform an average rating of 9.0 out of 10. SAP Mobile Platform is most commonly compared to Android SDK: SAP Mobile Platform vs Android SDK. SAP Mobile Platform is popular among the large enterprise segment, accounting for 60% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 26% of all views.
SAP Mobile Platform Buyer's Guide

Download the SAP Mobile Platform Buyer's Guide including reviews and more. Updated: September 2022

What is SAP Mobile Platform?

SAP Mobile Platform is a mobile enterprise application platform developed to make it easier to create applications that connect business data to mobile devices for workflow management and back-office integration. SAP Mobile Platform provides a layer of middleware between heterogeneous back-end data sources such as relational databases, enterprise applications and files, and mobile devices that need to read and write back-end data. The platform is very helpful to developers, making it quick and easy for them to link backend data to mobile users on any device at any time and providing them with optimum visibility, which leads to increased profitability.

Using SAP Mobile Platform’s development tools, application developers can write the business logic for mobile applications, as the platform is optimized for business-to-business (B2B) and business-to-consumer (B2C) relationships. The program automatically does the translation necessary to create specialized versions of the new application for a variety of mobile devices and operating systems. This enables quicker and simpler development of complex applications that use multiple data sources and function on a variety of mobile devices. SAP Mobile Platform currently provides advantages across numerous industries to customers of all sizes and backgrounds.

SAP Mobile Platform Features

SAP Mobile Platform has many valuable key features. Some of the most useful ones include:

  • Appcelerator
  • Support for Cordova
  • Eclipse plug-in
  • Mobile Analytics Kit (MAKit)
  • Secure access between mobile devices and networks
  • Mobile SDK
  • Hybrid Web Container
  • 4GL tooling environment
  • Integrated mobile device management and app enablement
  • Support for multiple devices, including Android, iOS, BlackBerry, Windows Mobile, and Windows laptops/tablets.
  • Integrates with SAP, Remedy Corp, and other apps that leverage database or service-oriented architecture.
  • Unwired Platform Runtime

SAP Mobile Platform Benefits

There are many benefits to implementing SAP Mobile Platform. Some of the biggest advantages the solution offers include:

  • Customizable: SAP Mobile Platform is useful for developing mobile applications as well as for customizing previously existing ones in accordance with requirements and demands.
  • User-friendly: SAP Mobile Platform develops applications in a powerful and friendly environment that works within any mobile device.
  • Customer loyalty: Making user-friendly mobile applications that work on all devices encourages engaging loyal customers and staff in improved operations and cutting back on unneeded costs.
  • Business impact: SAP Mobile Platform has built platforms and mobile solutions that can be extensively used in any device, allowing businesses to grasp the true impact of SAP Mobile Platform on their business growth.
  • Multi-platform support: Developers may create applications on several platforms using their skill set and preferred tools, which reduces the amount of time, money, and effort required for development.
  • Secure: SAP Mobile Platform provides cutting-edge technology to speed up the creation of safe, highly scalable commercial mobile applications for every device.

Reviews from Real Users

SAP Mobile Platform stands out among its competitors for a number of reasons. These include its integration with mobile devices, its stability, and its technical support. One PeerSpot user takes note of the advantages of these features in his review:

Kumar S., Director - SAP BTP at Incture, writes, “The platform independence is great. I can use it across mobile devices. That's the best aspect of it. It's stable. Technical support is helpful.”

SAP Mobile Platform was previously known as SAP Syclo Agentry Mobile Platform, Sybase Mobile Development Platform, Sybase Unwired Platform.

SAP Mobile Platform Customers

Swarovski, CareFusion Corp., Adarsh Credit Co-operative Society Ltd.

SAP Mobile Platform Video

SAP Mobile Platform Reviews

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Shahzad Rafique - PeerSpot reviewer
Head of Product strategy (Mobility & Islamic Banking) at AutoSoft Dynamics Pvt Ltd
Real User
Top 5Leaderboard
Great transaction processing with good stability and very helpful technical support
Pros and Cons
  • "The initial setup is not overly complex."
  • "The licensing model is a bit dated."

What is our primary use case?

We have implemented SAP Mobile Platform into two to three banks. We are one of their OEM partners.

There are multiple types of customer onboarding. There are multichannel platforms like mobile apps, where you have an Agent and Salesforce app. From there, users can onboard the customer or the customers can do self-onboarding from ATM machines.

There are multiple types of transactions. We have mobile wallet transactions, including bill payments and telco-based top-ups, or we have QR code-based payments and we have integration with third-party agents as well. With the telco companies, the customers can walk into any of the telco agents and they can do cash-ins/outs.

What is most valuable?

SAP's Mobile Platform when has a lot of technical features, however, the way they have written the transaction processing is really smart and we're using it very successfully in terms of scalability and in terms of stability.

The initial setup is not overly complex.

The solution offers good scalability.

So far, the stability has been good.

We've found the technical support to be helpful.

What needs improvement?

There are multiple functionalities within the design however they're not, actually, a hundred percent available on the UI in SAP's platform. If they can work more on the UI platform or maybe they change the framework on which the UI is written. That would be great. Right now, it is older technology with older frameworks. It's not purely on microservices. They could transform it onto microservices in order to benefit us as a partner.

The licensing model is a bit dated.

For how long have I used the solution?

We started working with the solution in 2015. AT this point, it's been six years. It's been a while.

Buyer's Guide
SAP Mobile Platform
September 2022
Learn what your peers think about SAP Mobile Platform. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
635,987 professionals have used our research since 2012.

What do I think about the stability of the solution?

The solution is stable. It doesn't crash or freeze. It doesn't have bugs or glitches. It's reliable.

What do I think about the scalability of the solution?

The solution scales well. It's designed very smartly and can scale really well.

The solution works well for small, medium, or large organizations.

How are customer service and support?

We have been getting support from SAP on the technical aspects, however, we don't normally require much technical support as our team is fully enabled now. That said, whenever we need it, we have our support agreement with SAP and they provide us with support for that product.

They have good technical support services for the most part. They have a very streamlined process and the support is good. The people in support know the product. Sometimes there are incidents where we have gotten the support we needed a little late, however, overall, it's good.

How was the initial setup?

The initial setup is not overly complex. It's pretty straightforward. A company shouldn't have too much trouble with the process.

There are a lot of integrations involved when it comes to the deployment of the mobile wallet platform as it involves multiple integrations with central units, such as telcos, bill payment aggregators, and third-party agents.

When it comes to the maintenance, usually the maintenance is required on the integration part. Otherwise, from the engine point of view, there are a couple of queries every six months or so. We don't require support from SAP very often.

What about the implementation team?

We provide implementation services to our clients. We are the OEM partners. We have bundled our products and integrated them with the SAP platform and we are selling it with our proprietary name. This is our product which is built on the SAP platform. We have also implemented SAP's platform to a couple of banks, as well, without bundling any module.

What's my experience with pricing, setup cost, and licensing?

The industry has evolved now. In 2015, it wasn't that expensive. However, at this point in time, there is a lot of competition in the industry on the mobile wallet platform. There are multiple mobile platforms available and they are offering multiple pricing models. However, we are with SAP on their pricing model with a number of accounts.

It could be more competitive in the market if we could have different pricing models for the platforms. SAP needs to adjust how they license.

What other advice do I have?

We are implementors. We have some partnerships with Microsoft. In terms of the technology stack, we are using Microsoft, Oracle, and SAP, not IBM.

For the local industry, we have done some customizations on the solution and that's how we are using it.

We have implementations on both cloud and on-premises currently. We are using on-premises deployments as the industry where we have implemented it - the central bank - doesn't allow cloud-based implementations at this point in time.

I'd rate the solution at a nine out of ten. We've mostly been quite satisfied with the capabilities of the platform.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
ShahzadRafique - PeerSpot reviewer
Chief operation management at AutoSoft Dynamics Pvt Ltd
Reseller
Top 20Leaderboard
Flexible, well-designed, and offers good scalability
Pros and Cons
  • "It's not that difficult to set up."
  • "SAP has announced that they'll be ending the support on the SAP platform."

What is most valuable?

It's a wonderful solution from a design perspective and from a scalability perspective. We haven't actually found any performance-related issues for the past five years and a couple of implementations.

What needs improvement?

The only thing which basically is bothering us now is that SAP has announced that they'll be ending the support on the SAP platform. That said, we are one of the original partners for SAP, and we are selling it with the name of AutoMWALLET for branchless banking for mobile wallet solutions in Pakistan. The end of support would make it difficult for us to sell the solution to clients.

For how long have I used the solution?

We have been working on the solution for almost five years.

What do I think about the stability of the solution?

There are a couple of times we had to get back to SAP support to ask them about an issue. Otherwise, it's pretty stable.

What do I think about the scalability of the solution?

We haven't actually haven’t received any scalability issues for the past five years.

How was the initial setup?

It's not that difficult to set up. SAP has provided the complete installation and configuration scripts, and there's ample documentation available. Implementing it is not an issue.

If you are just talking about installing the standalone SAP Mobile Platform, that won't take more than two to three hours. The problem is that when you have multiple integrated third-party integrations, it can be longer. In that case, the deployment really depends on how you actually do it, as, in a financial institution, there is a lot of middleware and other third-party systems that are also integrated with your system. We have a complete set of APIs exposed to different partners, and how everything goes together depends on what type of integrations are there and how complex they are.

That said, it should not take more than three to four hours when it comes to only the standalone SMP.

What about the implementation team?

We have a team who implements the SAP Mobile Platform. We already implemented it in a couple of banks here in Pakistan.

What's my experience with pricing, setup cost, and licensing?

It's a per account license, a per wallet license, so the cost really depends on the number of users. The market has changed in the past six or seven years.

I was working for another company in 2013 and there, I was actually also working on the SAP platform. There were three different implementations at that time and the cost was higher. However, at that time, in the market, there was no other competitor as well.

You would be able to sell $2 a wallet very quickly, however, now, the competition is more comprehensive and the cost is higher. From the AutoSoft Dynamics perspective, we have some inventory licenses. We have already purchased from SAP at a much better cost. We can get good pricing.

What other advice do I have?

We are one of the partners of SAP Mobile Platform. We have implemented it in a couple of banks in Pakistan.

We use the on-premises deployments. In Pakistan, the local regulations of the Central Bank require that they do not post solutions on public cloud. You can only do it on the local cloud within Pakistan, not outside Pakistan.

I’d rate the solution nine out of ten.

It's an excellent system and very, very flexible with a very, very good design for the database. However, SAP has ended its support for the SMP mobile platform. They have probably moved it to a cloud-based solution, which they are offering, yet, from the on-prem perspective, they have ended the support for SMP, which they used to call SMP 3.0 3.1. That is a problem.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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PeerSpot user
Buyer's Guide
SAP Mobile Platform
September 2022
Learn what your peers think about SAP Mobile Platform. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
635,987 professionals have used our research since 2012.
Kumar Saurav - PeerSpot reviewer
Director - SAP BTP at Incture
Real User
Top 5Leaderboard
reliable with helpful online documentation and great platform independence
Pros and Cons
  • "Technical support is helpful."
  • "If it was low code or no code it would be ideal."

What is our primary use case?

We have no less than 26 different applications on SAP Mobile Platform through the SAP app store. When corporate needs go up, we identify needs and find out where we can plug into them to fill those needs. 

What is most valuable?

The platform independence is great. I can use it across mobile devices. That's the best aspect of it.

It's stable.

Technical support is helpful.

What needs improvement?

If I have to go for hybrid development, it is still too complex of development, per se. If there would be something out of the box, a pre-packaged solution, which can help us with going no code or low code, that would be better. There is currently low code or no code being provided by some partner ecosystems of SAP, yet not by the SAP itself. If it was low code or no code it would be ideal.

For how long have I used the solution?

I've used SAP for six or seven years. I've used the Mobile Platform for two years or so.

What do I think about the stability of the solution?

The way we use it is transaction dependant. It's used very often in logistics. However, if it is supporting us, it shows that it's good and reliable. 

What do I think about the scalability of the solution?

I can recall one use case where we had 20,000 users on the solution. 

How are customer service and support?

With my previous company, I was also involved in the release and support team. We handled support and were recognized globally for providing 100% support. We were so good at pinpointing issues, we rarely had to go directly to SAP. In the last three years, we only ever had to reach out maybe two or three times. SAP support is good, and we rarely need to reach out as SAP.com has most scenarios covered. They can be leveraged to help users problem solve. 

How was the initial setup?

The initial setup is kind of moderate in terms of difficulty. It depends on what features or how many features we are going to leverage. Depending on that, it is not always simple, though it leans more towards simplicity than complexity.

The deployment length depends. It is not always that simple when deployment comes into play. The process is subjective. If it is only the requirement, it is quick, however, sometimes you need to worry about access control and other features also coming into play. If those are coming up, slightly more time is required, however, if it is just a component of mobility, then it is quick.

What's my experience with pricing, setup cost, and licensing?

From the feedback I have received from clients, they are mostly okay with the main pricing scheme. However, when you go into CPI, the charges are hidden. While the Mobile Platform is pretty clear, other areas are murky and, since mobility won't work without CPI, and CPI is being unclear about the pricing, it can get confusing. Therefore, with just the Mobile Platform it's straightforward, and with other add-ons like CPI, it can get confusing and sometimes costly.

What other advice do I have?

We are a partner and a customer. 

I'm not sure which version of the solution we're using.

We used to be on AWS on the public cloud. We are still on AWS and are now on a private cloud.

I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: CUSTOMER/PARTNER
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