SAP Business Communications Manager Reviews

Name: SAP Business Communications Manager
Brand: SAP

Vendor: SAP

What is SAP Business Communications Manager?

The SAP Business Communications Management rapid-deployment solution provides preconfigured contact center functions and is integrated into CRM. It's contents include:

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Buyer's Guide

Contact Center Platforms

August 2025

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SAP Business Communications Manager mindshare

Product category:

As of August 2025, the mindshare of SAP Business Communications Manager in the Contact Center Platforms category stands at 0.9%, up from 0.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Contact Center Platforms Market Share Distribution
Product	Market Share (%)
SAP Business Communications Manager	0.9%
Amazon Connect	24.0%
Genesys Cloud CX	19.1%
Other	56.0%

Contact Center Platforms

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Learn more about SAP Business Communications Manager

Routing of inbound contacts based on IVR* entries, waiting time, priority or status.
Enhanced presence information and routing.
Transfer, toggle, hold, and outbound call functions.
"Queue callback" and speech recording.
Real-time monitoring and reporting.
CRM IC, contact center softphone, and office softphone.

SAP Business Communications Manager was previously known as Business Communications Manager.