Ramco HCM Reviews

The core functions of the solution are managing the entire workforce administration, from onboarding to off-boarding, payroll, and sending the associated payroll data to invoicing. This depends on the number of people paid over a month.

Ramco HCM stands out due to its reliability and up-to-date compliance with legal, statutory, and regulatory requirements. The solution also offers the same features as other HR management solutions, but with the added bonus of scalability.

This solution has a feature called CTS, which is an integration of HCM with a little bit of finance. This particular system allows for HCM invoicing and associate payroll.

The entire UI/UX of the solution can be improved drastically. When I give a new employee, aged 19 and recently graduated, the solution, they are not enthused to use it on a daily basis. Ramco HCM looks outdated and is not as intuitive as it should be. I want to create an easier experience for new generations who come to work with me, with fewer scrolls, clicks, and pages to navigate. The optimization should be available with the minimum number of clicks. This is why I believe UI/UX is the most important element.

I would love to see an intuitive web interface for the app, which would enable each user to easily manage and govern their data.

I have been using the core HCM system for approximately five years, and now I use Ramco HCM for all my associates in HRMS. 

The solution is extremely stable.

At any given moment, there are between 20,000 and 30,000 active users. This number can reach up to 40,000 when including those who are taking lessons.

As part of the due diligence, I had to speak with the technical team multiple times during the initial implementation phase. Following the roll-out, I only needed to communicate with the functional team and not the technical leader.

We evaluated the various vendors who responded to our RFP and determined that Ramco had the most advantageous offer in all areas. As such, we decided to move forward with them.

The solution has an effective system to set it up. I didn't find it challenging. Ramco HCM follows the same protocols as any other Human Capital Management process, so it's not overly complicated or time-consuming. We need to stick to the same guidelines and automation processes. It simply takes time. The deployment I was involved with took six months to complete.

I give the solution a six out of ten because its technical upgrades have had an impact on the UI/UX, causing it to be sluggish.

All HCM solutions offer the same core services. We must first know what purpose the HCM solution will serve for our organization and we need to understand our requirements. I recommend Ramco HCM.

I'm an implementer, not an end user. I gather equipment from the customer and configure the product end to end for them from scratch. Ramco can be used for ERP, HCM, procurement, sales, CRM, supply chain, etc, but most customers will use HCM for payroll. It's available on-premises and on the cloud. Ramco has a cloud in partnership with Amazon.

Ramco is user-friendly. The UA is excellent and so easy to use that a customer can easily understand the process with zero knowledge of the system. We can easily walk a new user through the user guide. For each ESS MSS, I can log in to the ESS access. And documentation is available. 

Ramco doesn't charge much when customers request custom KPI calculations and other custom features. Workday and SAP impose a high charge. Ramco's bots are excellent, whereas Workday doesn't have an automated system and is only now developing a mobile app. 

The talent management and performance appraisal modules could use some improvement. 

I have been working for six years. I've been working, I'm not an end user. I am a junction consultant in that product.

Ramco HCM is stable. When new releases come out annually, they'll give you a CD if the solution is on-premises. It will automatically update if it's cloud-based, and there will be some downtime. 

Ramco HCM is a scalable product. 

I rate Ramco support 10 out of 10. If you need help with anything on the backend or anything goes wrong, their support team will solve the issue within 24 hours.  

Setting up Ramco is straightforward. I rate it eight out of 10 for ease of setup. The deployment time depends on the number of employees and how you run the payroll. It is based on the initial design of your business processes, how you set up the OU, etc. For example, if you have one OU and there are different call centers with accounts and everything. It's a simple process that doesn't take more than a week. 

I rate Ramco HCM eight out of 10. The only drawback is the backend. If we have problems on the backend, we need to contact a technical support person, and they need to be available when we need them. Otherwise, I recommend it. Customers don't need much technical knowledge to understand and use the product. There are simple steps and tasks. It's not complex.

We use Ramco for finance and CRM, but it's not fully utilized for HRMS. We're currently updating our HRMS processes, and I'm exploring how to use Ramco for employee self-service, performance management, and learning management systems (LMS).

Ramco is a complex system that does not come with GPS tracking functionality. Customization of Ramco is a big problem and can be costly.

When you open Ramco, you should see a dashboard that gives you an overview of your work, reviews, leads, expenses, travel, name, designation, etc. It can be difficult to navigate and find the information you need. For example, if you need to apply for travel, check your time, or see your payroll taxes, you may need training first. In today's time, nobody wants to waste so much time on this aspect of the job.

I have started using Ramco recently, but our organization has been using Ramco for the last seven or eight years.

The product is stable.

The solution’s scalability is good.

700 users are using the solution.

I’ve used Spine in my previous organization.

The user interface of Ramco is not very user-friendly. It is difficult to navigate and requires users to go through multiple steps to complete simple tasks. For example, to apply for a leave, users need to log in, click on the Dashboard interface, and then click on certain things. Spine is very easy to use. You download the mobile app and web version. You see the interface. You want to apply for a leave. Apply over there. You want to apply for a missing punch. You can do it there. You can punch in, punch out over there.

There is no ROI.

The solution is very expensive.

Ramco has a minimum employee strength requirement of 2,000 for its service. As a result, any small and medium enterprise finds it difficult to use the solution.

Overall, I rate the solution a three out of ten.

My company uses not just Ramco HCM but Ramco SRP as well. The company uses Ramco HCM for financial purposes. My team is the largest in the company, with business users focused on Ramco HCM. I'm a business user, so I don't do coding or keystroke-level work on the solution.

For the outsourced workforce, the use cases for Ramco HCM include payslip generation and leave balance inquiries. People also use the Ramco HCM chatbot.

Ramco HCM has several positive qualities. First, it's a stable system that doesn't have downtime or fluctuation issues. It's consistently stable.

Another advantage of Ramco HCM is its scalability. It's pretty scalable because it can take large volumes and scale up very fast. My company is into outsourcing, and it can put more and more volume into Ramco HCM.

The solution also has excellent controls you can build into it, such as compliance controls that help protect your business and can be beneficial in the long run, even when you scale Ramco HCM.

One area for improvement in Ramco HCM is its UI, which could be more intuitive. I find its UI a bit clunky and difficult, though Ramco is working on that area after my company gave that feedback.

Another area for improvement in the system is that it can be challenging to make some modular-based changes to it. Ramco HCM is not very modular, and it's difficult for my company because it's counterintuitive to compliance trends. The solution needs to be more flexible in adjusting to the business.

Making changes to Ramco HCM can also become pretty expensive, so this is another area for improvement.

An additional feature I want to see in the solution is medical insurance, where organizations can integrate medical insurance records with Ramco HCM, so people who fall sick will know which hospitals to go to and which medical insurances services to avail of more quickly, rather than going to third-party websites or apps. Having that feature in Ramco HCM would improve user experience.

We implemented Ramco HCM in November 2014, so we've been using the solution for eight years, give or take.

Stability-wise, Ramco HCM is consistently stable. It's a seven out of ten in terms of stability.

You can scale Ramco HCM quickly. It's a scalable solution, so in terms of scalability, it's a seven out of ten.

We had three reasons for choosing Ramco HCM. First, the solution fits into our budget. Second, Ramco HCM served our business purpose of moving from a paper-based to a system-based structure. Third, Ramco had experience in our industry.

The initial setup for Ramco HCM can be easy or challenging, depending on the organization.

My company was moving from a paper-based to a system-based structure for the first time, so designing the blueprint was a bit difficult for both the company and Ramco HCM sides.

At the same time, the setup process became easier because Ramco provided adequate support at the onset, plus the Ramco team had experience in my industry, which helped my company bring Ramco HCM to life the way it wanted it to be

The initial setup for the solution required hard work from both sides to bring the system alive, but the company achieved what it wanted to achieve.

Setting up Ramco HCM wasn't that tricky, so it's a six out of ten.

Deploying Ramco HCM, including the parallel run, took three months after completing the design.

We had an in-house team and people from Ramco who deployed Ramco HCM for my company.

Different people could have varied views on Ramco HCM ROI. A CPO can have a different perspective than a CEO. As an operations head with a few years of experience on Ramco HCM, I see that there's ROI from it.

The entire outsourced workforce uses Ramco HCM, so that's close to five thousand people. Internally, three hundred people use the system.

My company has a maintenance team for Ramco HCM that works with the Ramco support team.

My advice to people thinking of using Ramco HCM for the first time is that the solution will help bring processes into a standard format. It will also help scale the business, compliance-wise. There's no risk associated with Ramco HCM, but it might not give the best user experience from a core and non-core user perspective. The solution could also become expensive to manage when the business evolves into a model not already in the system.

I'd rate Ramco HCM as six out of ten. It served my company for quite some time, but Ramco could not innovate the product faster to meet the pace of end customers, plus the change management and support structure in Ramco HCM still needs improvement. As Ramco is a large organization, sometimes, it gets very bureaucratic to bring change, even if it is relevant.

My company is a Ramco customer.

We are using it for payroll only. They do have other use cases including recruitment, performance management, ESS and MSS but the reason we haven't pursued those is the lack of training and documentation. 

Payroll processing is very easy. SQL rules can be attached to any pay elements.

The configuration of this solution could be improved. For example, we would like to have screens dedicated to specific information such for certain business units. They don't have bulk upload screens for many data uploads. 

The mobile app for this solution could also be improved as it lacks many features.

I have been using this solution for seven years. 

This is a stable product. I would rate it a seven and a half out of ten. 

This solution offers average scalability. 

The technical support for this solution is okay. I would rate them a six out of ten. 

Neutral

The main reason we switched to using this solution was price and its suitability for payroll as we have 22,000 employees. Going forward, we are potentially considering moving to a solution like Success Factor or Oracle. 

The initial setup is straightforward whether you are skilled in using this solution or are using it for the first time. 

This solution is priced in the middle compared to other solutions on the market. 

This is an average solution. If you have a bigger budget, I would recommend Success Factor or Oracle.

I would rate this solution an eight out of ten. 

We use the end to end ATM solutions for internal communication. We also use it for recruitment, onboarding, payroll and for time tracking.

Once we implemented this solution, it was customizable for our needs and this has been the most valuable aspect of this solution. 

Ramco could be a bit faster and offer more use cases. A prime aim is to get analytics and this is lacking in Ramco. This lack of reporting is one of the reasons we are moving away from using Ramco. 

Ramco does not have a mobile application which makes if difficult to use on the go. We need functionality for our teams to work from their cell phones. 

I have been using this solution for 13 years. 

This is a scalable solution that supports 4,000 to 5,000 users.

The technical support is handled by a second party and we don't have an in house IT set up. Support was cumbersome and now it involves four parties to do a project.

Neutral

The initial setup was very complex and difficult.

We used a third party to complete the installation.

If your organization is looking for a customizable setup without any extras, this is a good solution. Our organization has evolved into a global company in the last 10 years and we need to cater to all kinds of audiences in India, Dubai, Egypt, England, the US and Africa. This solution no longer supports this use case. 

I would rate this solution a six out of ten. 

This solution is being used for the core HR payroll, it's self-service for our 6,000 employees.  They have access to the solution and can do anything on it; request vacation, check their payslip, anything related to business trips, basically everything that goes through the system. All HR-related services are online for users to access from their mobile phone, computer or through a chat bot. It's also connected to a biometric solution, where attendance is pushed into Ramco so if there is an attendance correction required, it can be approved by the manager. The core HR team runs the payroll and all other HR activities. These three core areas are covered through the solution. We are customers of Ramco HCM and I'm the company IT director. 

This solution has saved the company a lot of time. It used to be that if you wanted to request vacation and you were in a remote location, it could take up to 45 days to complete that process. Now it can take a couple of days and maximum a couple of weeks, depending on the approval number. Everything is online, transparent and usable for all the employees.

During our initial process, we identified one of the major reasons for our employee attrition rate, was due to issues of this kind. Employees were not happy with their travel visas and 73% were unhappy with the manual forms. It was one of the main reasons for implementing the solution. 

The flexibility of the payroll aspect is a key feature and we haven't had a single issue related to that. In general, the solution is very flexible and can be configured in multiple ways. We have a lot of expatriates working here in Saudi Arabia, so the payroll is quite complex with the variety of requirements for different types of employees. It's all configurable in the system without any issues and not a single point was left out which used to happen when we were using SAP. 

Not all of our employees have access to computers so it's helpful that the system works well on a mobile application as a chat mode or using the mailing function. When a request comes in you can directly respond, which is very much appreciated by the senior management team because they don't have to log in to a solution to approve something.

The one area where I would like to see some improvement would be the mobile app and web page user experience which could be more user friendly. 

We went live and a month later COVID started and there were a lot of issues. That said, we've been able to manage everything without any trouble. 

Scalability is good. We started the solution immediately with all our 6,000 employees and performance is stable. It has required some fine tuning for the department sectors. Next year we'll go for the phase two implementation and add two more modules, which is recruitment and training, and performance management.

There is a portal which mostly runs on Jira. We create a ticket and there is an agreed timeline and we have an escalation metric in case of problems. We have an account manager assigned to us, so we talk to them in case we require some priorities. There is usually a monthly scheduled meeting where we review all the scheduled tickets and statuses. We haven't had many issues since we went live. 

We previously used SAP HCM. 

The implementation was very smooth compared to an SAP implementation. We had a project team made up of HR staff, IT, finance, and representatives from all project areas. Mostly it was driven by the HR team and one consultant from Ramco on site. It was very straightforward. 

From an employee satisfaction perspective we do have a ROI. This is the first time we have a solution which is running across the board and the HR team are happy. Their salaries are going out on time and they are happy. The solution doesn't make money so a ROI calculation is difficult to judge. 

The license is not a subscription model. It's not the SaaS subscription model, but otherwise it runs like an SaaS. They have three or four different licensing models, but we opted for a perpetual license. We own the license and it's hosted and managed by Ramco. It's very straightforward, you could choose a public option or something that's on an SaaS subscription model or you can have your own hosting and your own license. The third option, which we chose, is to have your license hosted by Ramco. We pay the standard, one-time license fee, annual maintenance, and management and hosting charges.

For anyone in the Middle East, I would strongly recommend this solution over SuccessFactors or Workday as the payroll feature is very much localized for the region and it supports all the business requirements without any additional modification. It's very important to prepare yourself, your team and the organization structure data, job descriptions and things like that, before you start the implementation. The master data management is where we had some problems due to discrepancies in job descriptions. We realized that when we uploaded and started building the organizational structure.

I would rate this solution an eight out of 10. 

I have implemented Indian payroll for some of the clients. I have used SaaS and on-premises versions of this solution. It is also deployed on the AWS Cloud server for a client in Singapore.

It is a time-saving solution. It has saved a lot of time for our clients. With the chatbot feature, there is no need for a one-to-one reply to each employee. In addition, employees don't need to log in to the ESS portal and MSS portal to see their payslip and leave attendance. They can ask the chatbot about the leave balance, upcoming holiday, or other things, and they can get an immediate response and see the information, which also saves manpower. There is no need to manage a help desk team to reply to an employee's query.

It has also been helpful in eliminating errors and doing the calculations. For example, when you manually calculate things like salary, there are chances of error. The clients are using Ramco HCM to process salary with the fully-integrated Time and Attendance module. No manual intervention is required.

It is a good product, and it is suitable for different client requirements. It has customization options and flexibility. You can customize a report or configure the workflow based on your requirements. Everything is there in the product, and you can customize it as per your requirement. 

Our clients found the automation of the payroll, leave attendance, and onboarding modules the most valuable. The Time and Attendance module is fully integrated with this solution and supports multiple data entry modes, such as barcode, biometric device, fingerprints, and face reading.

Its core HR module includes features like movement, expense management, exit, and separation. The compensation and benefits module includes features like welfare, retirement, and superannuation. It also has analytical tools. You can create a real-time report based on your requirements. You can also publish that report in different formats, such as Excel, PDF, HTML, etc. 

It has a chatbot feature, which is using machine learning and natural language. You can ask questions about your leave balance, attendance, or things like that, and you will get an immediate reply from the chatbot. It also supports approval through email. 

They can improve the configuration time because it takes more time than other products to configure the system. It could be because they are managing this single product for all countries, but it would be good if they improve the implementation time because we need to implement the solutions within a timeline. 

They should provide some kind of auto-configuration so that the system can be configured and implemented within a certain timeline. Implementors should have a provision to configure the system in a short time. There should also be an option to move the setup or configuration from staging to production to save time. These types of automation should be there.

I worked with Ramco as a business analyst for the HCM products for almost one year.

It has good stability, reliability, and performance.

It has good scalability. 

They are definitely supportive. They have some timelines based on the category of the issue like bugs, enhancements. They have defined some types in their helpdesk module, and they are providing support.

I have worked on multiple HCM products. In my last organization, I worked with PeopleStrong's Alt HCM. I am also currently working with another HCM product. Some of the features available in Ramco, such as chatbots or capturing attendance through face reading, are not available in other products. Ramco is also managing a single application for all countries, which is a plus point. Because they are managing a single application, it is easy to maintain and apply the patch. 

Ramco is an old company in the HCM domain. What is special about Ramco is that they have implemented all the modules in-house. They do not buy any other product from the market and integrate it with their system. They do not buy any third-party source code.

It is straightforward. For its end-to-end implementation from hire to retirement, it will take a minimum of six months. This includes requirements gathering, UAT, training, and hand over.

During my role as a business analyst with Ramco, I was involved in gathering all the requirements from a client as per the system template and preparing the blueprint document as per the client requirements. My involvement was there from the initial stages of the project to the handover to the clients. The entire process involved project kickoff, process mapping, preparation, customization of the development or personalization, staging installation, product configuration, end-user training, rollout preparation, live installation, and post go-live support.

The number of people required for the deployment varies based on the project. Generally, two or three people are sufficient, but if the headcount is more than 1,000 or 2,000, then you would need five people.

I am not aware of the price because I was working in the implementation team, but pricing is generally based on the requirement, modules, headcount, and country.

If you are going to implement it in multiple countries, you should definitely implement it in phases. If you are going for parallel implementation, you should see if the same data is going to be used in all countries or if it is country-specific. You should also carefully work on data migration and make sure all the mandatory and required data is available in the system. It should not fail at the time of processing.

I would rate Ramco HCM an eight out of ten. It is a good product. There are a lot of solutions available in the market, and it is definitely a competitor.

We use Ramco HCM to help clients manage their employee data, manage time and attendance, performance, learning portal, expenses, payroll, and more.

The most recent client I brought in was a leading telecommunications company in India. They weren't capturing all the data. We replaced their existing Oracle HCM, but they were still using the Oracle ERP. We had to move everything into Ramco, including the ERP, the Rewards Management System, and more.

They also had a learning portal that provided content online, and it was pretty easy to integrate with the other system because they have the APIs. Their fully functional mobile app with notifications works well. Their previous system was very basic and just stored information on their portal.

Ramco HCM's performance management system is really good and supports assessments, appraisals, and more. You can set your objectives and have multiple levels of authorizations while you have submitted your objectives. Your manager approves them, or you can skip the manager. 

It was pretty smooth and did all that out of the box. The best part is that you don't need any customization and the interface is very good. It's user friendly, and it looks good. Their dashboard is one of the best dashboards that I have seen in my eight-year career.

Ramco HCM has a pretty functional mobile app, and it is also very good at integrating with other systems.

I would say that there is a lot of room for improvement. They should improve their consistency. The product itself sometimes feels inconsistent because it comes with bugs. 

The company has a lot of features listed on their roadmap, and they're still developing them. Putting them on there as phase presentations somehow set the wrong expectations and created many misunderstandings regarding business expectations.

Performance can be better. It could be smoother like Microsoft. Technical support can also be better.

I have been using Ramco HCM for 18 months.

If I remember correctly, Ramco HCM is reliable. 

There are things like bugs and client expectations, which result from a gap between the sales team and the client, where the initial expectations are set. 

For example, if I'm looking for SMS integration, every time I want to apply thoroughly, I should be able to do that from my mobile phone without the internet. But you have to build that, and it won't be as compatible as they would have expected. You'll need an SMS gateway, and you need expertise on that. It would help if you had someone who is a product expert.

They have yearly updates with new features and addons, so in that sense, the product is scalable.

Technical support is good, but there's room for improvement. You have to rely heavily on the support team during the implementation. It would also be better if the Ramco support team were based closer to us.

Before Ramco HCM, I used quite a few systems like Microsoft 365 for talent and an Oracle HCM. I compared Microsoft 365 for talent and Ramco, and Ramco is a fully-fledged HR dynamic. Microsoft still needs time to get to that level because they're quite simple. 

Ramco does offer a lot of customization, and even if you don't do any coding, you can still customize it a lot, including rules and more. Microsoft 365 for talent still needs that. Ramco HCM is a very mature system because with a proper HR dynamic, and the dashboard is excellent.

The initial setup is pretty straightforward. They have a user-friendly tool. You just need to answer a few questions to set it up. It just asks you simple questions like how many departments are there, and you just name the department. Once you fill in the information, the product is ready and can be used. It doesn't require a lot of technical knowledge. You just have to attend a few training sessions on how they set it up.

It's an out of the box system that has some things that are easy to set up at first. But I haven't met any client that's satisfied with the out of the box system. Usually, there are different payroll rules, and you need to do some customizations and do some back-end coding. You have set it up, and you have to write logical rules with a title that leans accordingly.

Similarly, there are time rules, time management attendants, and capturing systems you have to integrate with. If you want to use an out of the box system and don't have a problem with it, I think it should be ready within a week. If it needs to be configured as per your organization's unique requirements, it will take a month or two.

Ramco HCM requires a team to implement it. The solution is best for those who follow waterfall methodologies. Ramco follows LDLC, and they send their business analysts to the customer to gather information on requirements. Once that is done, the technical team comes in and starts implementing it. 

If it's a non-cloud version, the technical team will move their office on-premise and work within the client's offices. They'll do all the customization and implementation from there. If there are integrations involved, they will do the system integration testing and user acceptance testing. Once that is done, they will have a soft launch and go live for a few people. Once that is running okay, and everything is good, then they go fully live.

Ramco's customized solution is pretty expensive but much cheaper than its competitors. 

With proper planning, documentation of requirements, you can avoid delays and keep costs down. The more you customize, the higher the costs as you'll need a team to build it. 

I recommend Ramco HCM to the other users because I think it's a good system. But make sure to choose the right partner with the necessary experience.

Once Ramco HCM is live and integrated with many other systems, you have to have someone there taking care of integrations and more. But if you go with a vanilla system and it's on the cloud, I don't think you need to worry about maintenance because everything will be taken care of by them.

On a scale from one to ten, I would give Ramco HCM an eight.

Excel upload for all multi-line inputs.

This allows users to upload data to any tabular input fields. If the user has to enter expenses (multiple line items), this requires him to manually update multiple fields for a single line item of expense before moving to the next line item.

There is a quicker way of doing this. This tool allows him to update all the fields of an expense line item in an Excel sheet. He can add as many such line items as he wants. He can upload this Excel file and voila, all rows get populated on the screen. This is far more convenient than punching each line item on the screen.

The provision to write customer business logic into rules.

The UI has improved a lot. Emphasis is also being given to testing to make sure it’s bug free. There is a product roadmap.

• User interface
• Testing the application to ensure that it is bug free
• Allowing the end user, who has no technical knowhow, to make and run custom reports
• User Experience: The earlier version of Ramco was not intuitive from a user experience perspective. Ramco has done a lot of work in making the UI more convenient for the user.
• Testing: Ensuring that the product is bug free. There were so many bugs in the older releases. Product teams are more focused now on testing the product.

I have been using this solution for 18 months.

There are several stability glitches which one encounters after each upgrade cycle.

For a multi-country setup, some of the data structures can’t be extended.

Support is improving, but a lot needs to be done.

We previously used SAP. Ramco is lightweight both in terms of cost and functionality compared to SAP.

The setup was straightforward. The trouble starts when a customer intends to customize the solution.

It is priced fairly. Instead of negotiating about price, I recommend trying to extract a better SLA for services and a concrete roadmap.

We looked at SAP, Oracle, and other cloud based solutions.

Don’t expect “SAP-like" comprehensive functionality. Ramco delivers value for a simple straight out-of-the-box solution. Don’t customize, or else you will have to pay too much for too little value.