This is the main product that we are using for managing assets, including hardware assets and software assets.
There are multiple features that are very useful. The first one would be the inventory that allows us to actually manage those assets and see the assets based on the cloud agents and based on the scanning that is performed periodically.
Another useful feature would be the tags. Tags are very useful for us since we can tag virus applications in infrastructure types such as databases, operating systems, or web platforms.
On top of that, there are software rules that we can define. Some of those rules can outline which mandatory agents need to be on an asset before going into production, for example. Some emphasize potential software that can potentially cause cyber security challenges. Having those rules in place is very useful.
The external attack surface management covers the entire attack surface. This is one of the newest features, and this is extremely useful. It allows us to see the external posture from an attacker's perspective, and we are broadly using that. We have been able to find domains that were previously not covered. We did find a few domains that were supposed to be shut down. We can better keep track of these now to validate that the domains that are listed for us are the correct ones. We can go over the newly discovered assets to validate which belong to us and which do not.
It identifies all other risk factors for our assets. Now, it identifies the assets. It also identifies the end-of-life and end-of-life support software, and that allows us to plan ahead in terms of what needs to be upgraded or if we have to budget for a software change. That's both from an operating system perspective and also from a third-party software perspective.
This more thorough identification of risk factors has positively affected our security. Qualys is one of the main pillars that we use for monitoring our cybersecurity posture. Being on top of inventory-related operating systems or types of clients has been very helpful. The inventory features also allow us to monitor any new asset. We use this together with another platform from Qualys for network passive sensors. We can see in the inventory, including new assets identified that were connected to the network anywhere in the network. This includes workstations, laptops, cell phones, et cetera.
We leverage the solution's ability to convert already deployed Qualys Cloud agents into passive sensors that may be detected and connected to the network in real time.
Most of the assets, the ones that the ones that have CloudAgent, we monitor that. They are also discovered by the passive sensor. On top of that, they are periodically IP scanned. The cloud agent and the IP scanners complement each other and discover different types of vulnerabilities. The inventory shows up from one of three main sources: the CloudAgent, the passive sensor, and the IP scanner.
The passive sensors affected our ability to identify potential risks in real time. They dramatically improve our ability to monitor risk in real time as they show the assets connected to the network in real time. We are validating those findings with the appropriate teams in order to address issues accordingly.
We use the CMDB sync feature. That is one of the features that allows us to reconcile the inventory between Qualys and CMDB. This is also the feature that actually showed us some of the discrepancies between our two platforms. The integration allows us to automatically assign vulnerabilities and monitor the SLA. That integration is one of the main operational integrations that we are using in order to make sure that the vulnerabilities are remediated in a timely manner.
It's a superior solution as we can monitor both on-prem and on the cloud. Having the ability to manage the inventory, the hybrid inventory, in one platform, is very, very important.
It is automatically exporting the vulnerabilities and the assets. However, it would be useful to have the ability to select or filter which we would like to export. As of now, anything and everything is automatically exported. We cannot choose.
I've used the solution for the last five years.
It's usually very stable. However, sometimes some of the queries crash. I have opened a few support cases. Some of those support cases were solved right away. Some of those were pending a new release. Generally, it's working most of the time.
I've never had issues with scalability. You do have to choose the right sizing, however, it can scale out of the box.
Most of the time, the technical support is very effective and responsive. They have a nice feature that allow you give feedback after a case was opened. The knowledge of the team is good. They also have the appropriate documentation to they can direct you to when needed.
We did previously use a different solution. However, there were a number of drawbacks. We were not able to both monitor and discover. After CSAM, we were able to access a full inventory and a fuller understanding.
The deployment is straightforward. You can use add-on features of cloud agents or passive sensors, once it's deployed and assets are IP-scanned, the system can automatically share the asset details. The modules are automatically activated for the agent. The cloud agents are deployed by the infrastructure teams. They are responsible for deploying the cloud agent. The network passive sensors are deployed together with the network team. Activating the modules and monitoring is handled by Qualys.
Once everything is up and running, no maintenance is needed. It's just monitoring and reporting once it's implemented.
The pricing is fair. We don't have any objection to the current pricing model.
I'm an end-user.
When we first started using the solution it had fewer features than it has today. That said, it still was the platform that allowed us to manage hardware and software assets on-prem and in the cloud.
I'd rate the solution nine out of ten.
It's a good idea to start with Qualys training, and I have to say their training is outstanding. Their training provides the best way for a new user to learn how to work with the platform. The platform itself can be very complex and there are many features that might affect one another.