Service and Support
Prevasio's customer service and support receive mixed feedback. Some users find the support team responsive and helpful, while others encounter delays in resolving issues. Its reference portal is praised for extensive resources. Technical expertise is acknowledged, though there are instances of unresolved issues requiring software patches. During upgrades, dedicated guidance is appreciated, yet simple cases occasionally face slow resolution. Some users report limited interaction, as team members primarily handle support concerns.
Deployment
Users generally found Prevasio's initial setup straightforward and uncomplicated. Deployment often required a team, with firewalls and other devices integrated efficiently. While some found specific issues like key exchanges or unique firewall challenges, they consider the installation easy with proper documentation. The migration and VM setup are quick, with periods from hours to a few weeks. Many valued maintenance simplicity, involving minimal personnel, ensuring operational efficiency through monitoring tools and checkpoints.
Scalability
Prevasio scales effectively across various environments, supporting many users and handling numerous requests simultaneously. Users find it easy to deploy and manage, citing simple load distribution and user-friendly interface. It accommodates both small and large enterprises, adapting to diverse needs. Many rely on it daily for network management, traffic monitoring, and policy tracking, confirming its scalability. Users anticipate expanded future applications, reflecting confidence in its ability to meet growing demands.
Stability
Users report that Prevasio is stable and often performs well, with minimal interruptions. Some experience a need to restart features occasionally, but they generally feel confident due to its reliability. Prevasio's performance compares favorably to competitors like FireMon. Certain users note that while performance can sometimes be slow, particularly during analysis tasks, it largely meets their needs. Increasing capacity may enhance initial analysis speeds, especially when handling numerous firewall requests.