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OpenText AI Operations Management pros and cons

Vendor: OpenText
3.9 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

OpenText AI Operations Management allows the creation of dashboards for specific business areas, enabling team members to focus on their specific responsibilities.
The flexibility and configurability of OpenText AI Operations Management are highly valuable, accommodating broad integration possibilities with various products.
OpenText AI Operations Management offers robust event correlation and root-cause identification capabilities, providing deeper insight into system performance and issues.
The agent system within OpenText AI Operations Management facilitates the easy collection of metrics and logs, enhancing monitoring and data analysis.
OpenText AI Operations Management integrates effectively with various monitoring systems and business processes, consolidating tools under one platform.

CONS

Latest versions of the service reporting dashboards need improvement, such as service modeling.
Support-related issues stem from both HPE in general and the specific technical products due to limitations in the local knowledge base.
Installation and upgrading of HPOM and Operations Agent software are not always easy, with the process potentially breaking or terminating unexpectedly during upgrades.
Operations Bridge requires significant resources, making it more suitable for larger organizations, with its setup process being quite complex, especially for those lacking experience.
Pricing can be expensive, particularly for smaller companies, with potential consideration of alternative solutions due to cost implications.
 

OpenText AI Operations Management Pros review quotes

it_user363237 - PeerSpot reviewer
Technical Analyst at a financial services firm with 1,001-5,000 employees
Dec 30, 2015
It allows us to build dashboards for individual parts of the business. Our team members appreciate that they can just get a view of their part of the world without having to worry about anyone else's.
it_user671331 - PeerSpot reviewer
Oss manager at a tech services company with 201-500 employees
May 24, 2017
Purely, its flexibility is the most valuable aspect. It is hugely configurable.
ITConsula87e - PeerSpot reviewer
ITSM Consultant at a tech services company with 1,001-5,000 employees
May 24, 2017
The broad integration possibilities, I'd say, with any kind of product, are probably the most valuable feature.
Learn what your peers think about OpenText AI Operations Management. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,768 professionals have used our research since 2012.
it_user671340 - PeerSpot reviewer
Design Manager at a transportation company with 11-50 employees
May 24, 2017
The most valuable feature is its ability to integrate with everything.
it_user671373 - PeerSpot reviewer
Group lead at a financial services firm with 5,001-10,000 employees
May 24, 2017
From our monitoring perspective or from a visibility perspective, HPE UCMDB is a must have. It's an amazing piece of software.
it_user781752 - PeerSpot reviewer
Consultant Cloud & Automatisation Open-Source at a tech services company with 51-200 employees
Nov 30, 2017
The preloaded rules and ways to monitor your systems are a must.
it_user782412 - PeerSpot reviewer
Sr. Systems Management Engineer at a financial services firm with 1,001-5,000 employees
Dec 1, 2017
It has the capability to display overall health of the infrastructure and is very useful for executive reports on the health of the infrastructure.
RK
Senior Technical Pre-Sales Consultant / Project Manager (BSM) at a computer software company with 10,001+ employees
May 5, 2018
Flexible dashboard with the availability of widgets.
Raymond Meijer - PeerSpot reviewer
Event and System Monitoring Engineer at Rabobank
May 25, 2018
The Performance Manager provides great insight into our systems' performance.
TC
Infrastructure Team Leader at IBTECH
Oct 6, 2019
We use the on-premises version to monitor our systems and manage emails. All our systems use Operations Bridge, especially the critical systems.
 

OpenText AI Operations Management Cons review quotes

it_user363237 - PeerSpot reviewer
Technical Analyst at a financial services firm with 1,001-5,000 employees
Dec 30, 2015
I know that in the next version, X1005, they're moving to more graphical overviews, which should help our senior managers.
it_user671331 - PeerSpot reviewer
Oss manager at a tech services company with 201-500 employees
May 24, 2017
The latest versions of the service reporting dashboards need improvement, such as service modeling.
ITConsula87e - PeerSpot reviewer
ITSM Consultant at a tech services company with 1,001-5,000 employees
May 24, 2017
We are waiting for quicker release cycles. Also containerized upgrade, so that you don't have to bring a system entirely down to make a minor upgrade, in fact, or a minor patch.
Learn what your peers think about OpenText AI Operations Management. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,768 professionals have used our research since 2012.
it_user671340 - PeerSpot reviewer
Design Manager at a transportation company with 11-50 employees
May 24, 2017
Our issues are largely support related due to where we are and the knowledge base that we have here. This issue relates both HPE in general and to the technical products.
it_user671373 - PeerSpot reviewer
Group lead at a financial services firm with 5,001-10,000 employees
May 24, 2017
Reporting has to be tackled a bit more. Conceptually, it is there and conceptually it is amazing, but somehow the module itself is suffering.
it_user781752 - PeerSpot reviewer
Consultant Cloud & Automatisation Open-Source at a tech services company with 51-200 employees
Nov 30, 2017
Implementation could be improved.
it_user782412 - PeerSpot reviewer
Sr. Systems Management Engineer at a financial services firm with 1,001-5,000 employees
Dec 1, 2017
pology-based event correlation does not work well with NNM events.
RK
Senior Technical Pre-Sales Consultant / Project Manager (BSM) at a computer software company with 10,001+ employees
May 5, 2018
Remove the dependency of Java technology. This is a feature used for admin purposes to update the modeling.
Raymond Meijer - PeerSpot reviewer
Event and System Monitoring Engineer at Rabobank
May 25, 2018
Installing and upgrading the HPOM and Operations Agent software is not always easy and the process can be quite fragile. Once it is running, it is very quick and stable, but an upgrade can quite easily break something or terminate unexpectedly.
TC
Infrastructure Team Leader at IBTECH
Oct 6, 2019
It is a very complicated product. It's difficult to manage. Nowadays, products are very easy to manage, deploy, and integrate, but Operations Bridge is very complicated to manage.