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Network Engineer at a media company with 1,001-5,000 employees
Real User
Top 20
Stable, performs well, and the iRules functionality is very good
Pros and Cons
  • "I've worked a little bit with iRules and it is amazing."
  • "Technical support is somewhat slow and could be improved."

What is our primary use case?

I am not the F5 administrator so I don't use all of the features. I primarily perform daily operations such as checking statistics and deploying new virtual servers.

What is most valuable?

Our deployment is not very complicated, from my point of view. The HTTP and HTTPS load balancing mechanisms are the core functionality for me. I have done things like created new virtual servers, changed the load balancing, and looked at statistics, but I have not looked into the security features, API gateways, and other features because that is the responsibility of other departments. As a pure network engineer, I think the box is performing very well.

I've worked a little bit with iRules and it is amazing. As long as you know what you're doing, it does everything you want it to do.

What needs improvement?

Technical support is somewhat slow and could be improved.

For how long have I used the solution?

I have been working with F5 BIG-IP for the past two years.

How are customer service and technical support?

My experience with technical support has come from two or three tickets that I have raised over the past two years. I would rate them a six or seven out of ten. I'm not sure if my colleagues have faced the same issues, but I have experienced delays in response, especially when I opened a case for iRules. It took them about a month and a half to get me to the point.

One of the reasons it took as long was because they considered this to be a problem for professional services, and not technical support. As such, it was not marked as urgent.

Which solution did I use previously and why did I switch?

F5 was the first load balancer that I worked on.

How was the initial setup?

The provisioning of the box from A to Z is of medium difficulty. It is not very complicated, nor very easy. I would rate it a seven out of ten in terms of provisioning it for the first time.

What's my experience with pricing, setup cost, and licensing?

Compared to using open-source products, the prices are not cheap.

Which other solutions did I evaluate?

Although we are happy with F5, we are currently evaluating NGINX and Kemp LoadMaster because our F5 boxes are approaching end-of-life. We are running them as demos, conducting a PoC for each to test and see how they run in our environment. There are several things that I have yet to test with these other products.

My understanding is that the support packages and the boxes themselves are not very cheap.

If ultimately we find that the other solutions do not meet our requirements then we will be renewing our service with F5. 

What other advice do I have?

To this point, whatever we have needed has been available out-of-the-box. In our environment, we have not experienced limitations.

In summary, we are happy with the product and for me, it's ideal for HTTP and HTTPS.

Performance-wise, stability-wise, and feature-wise, I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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reviewer1443234
Team Lead at Colan Infotech Private Limited
Real User
Top 20
Easy to manage from a single place, and the customer support is both good and responsive
Pros and Cons
  • "Managing and maintaining multiple servers is done in a single place."
  • "I really don't like the way the logs are presented in the software."

What is our primary use case?

Kemp LoadMaster is used in our server for load balancing. Our organization produces software for public sectors like Transport, Healthcare, and Banking system. For continuous service and support, we need to run our system with high availability and avoid failures. Thus, the Kemp LoadMaster helps us to give continuous service to reach and is accessed by our clients.

How has it helped my organization?

Kemp LoadMaster is the easiest server maintenance application that gives you a high-performance virtual Load Balancer and a Reverse Proxy. It helps to enable the firewall to secure all servers, including setting up virtual IPs.

What is most valuable?

This product has good network management for command-based operating systems like Linux.

Managing and maintaining multiple servers is done in a single place.

Most of the networking commands are accessible with the UI, including complete tasks such as closing or opening ports. This makes it simple and clean.

Major roll-on load-balancing with multiple servers and a security layer with VIP gives more security for our servers.

What needs improvement?

Have a better UI can attract more customers.

Multiple SSL uploads for a single VIP can be added in the future.

Prices on their maintenance plans should be reduced, as it would be better for the users.

It doesn't run well in Hyper-V or at least, it didn't when I bought it. I really don't like the way the logs are presented in the software. A lot of the information in the logs is only meaningful to the Kemp Support Team.

For how long have I used the solution?

We have been using Kemp LoadMaster for more than two years.

How are customer service and technical support?

The technical support is really great and they respond quickly. The people at Kemp were very kind and I got always a proper response. I really want to thank my technician for taking care of my issue, as well as the quick replies.

As for now, things are good and I give lots of thanks to the support team.

Which solution did I use previously and why did I switch?

We did not use another similar solution. There is no alternative advice; we heard that Kemp is the best load-balancer.

What's my experience with pricing, setup cost, and licensing?

The setup cost and pricing plan is reasonable and will ultimately give you a worthy return.

Which other solutions did I evaluate?

We have evaluated NGINX, but because of the great support, we have decided on Kemp LoadMaster.

What other advice do I have?

I need to work on the Kemp cloud-based product, as I don't have experience with it.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Division Manager at Tecnología Especializada Asociada de México, S.A. de C.V
Real User
User-friendly setup with content switching and integrated caching features
Pros and Cons
  • "Easy, user-friendly setup with content switching and integrated caching features."
  • "The only thing customers told me that could be improved is that they would like to be able to purchase and receive the products in one box, rather than two boxes. This is something related to marketing, though."

What is our primary use case?

We used this mostly for disaster recovery plan (DRP), for global service load balancing, and Citrix Access Gateway. 

What is most valuable?

What I found most valuable from Citrix ADC were the Content Switching and Integrated Caching features which were the things we commonly installed for our customers.

What needs improvement?

The only thing customers told me that could be improved is that they would like to be able to purchase and receive the products in one box, rather than two boxes. This is something related to marketing, though.

For how long have I used the solution?

We were partners with Citrix for 15 years. We used it for 15 years.

What do I think about the stability of the solution?

I also found this solution to be stable.

What do I think about the scalability of the solution?

I found it to be scalable.

How are customer service and support?

Our customers' feedback was that support wasn't the best. Cases were often on queue and there were delays in solving their issues, leading to customers getting angry. Support could be improved.

Which solution did I use previously and why did I switch?

I was able to try F5 and Radware. The price for Citrix ADC here in Mexico was good when you compare it with F5 and Radware.

How was the initial setup?

The setup was easy. For the first version of this solution, it was not very user-friendly, but in the last edition we used, the setup was very user-friendly.

What about the implementation team?

We implemented it for our customers through our in-house team of 3 consultants. I think 3 people is sufficient for implementing this solution to our customers.

Which other solutions did I evaluate?

I was able to evaluate F5 and Radware.

What other advice do I have?

My rating for this solution is ten out of ten. I think it is the best product ever.

My recommendation is for customers here in Mexico to try it. I feel it is the best solution in the market, at least here in Mexico. My message to customers here is to try it and they'll never be disappointed with this magic box.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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