NETGEAR Insight Access Points Reviews

Name: NETGEAR Insight Access Points
Brand: Netgear
Rating: 3.9 (12 reviews)

3.9 out of 5

12 reviews
81% willing to recommend

What is NETGEAR Insight Access Points?

At NETGEAR, we turn ideas into innovative networking products that connect people, power businesses, and advance the way we live. Easy to use. Powerful. Smart. And designed just for you.

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NETGEAR Insight Access Points is the #21 ranked solution in top Wireless LAN solutions. PeerSpot users give NETGEAR Insight Access Points an average rating of 7.8 out of 10. Based on the analysis of the 12 most recent NETGEAR Insight Access Points reviews, the overall sentiment is positive, with a sentiment score of 6.9. NETGEAR Insight Access Points is most commonly compared to Aruba Wireless: NETGEAR Insight Access Points vs Aruba Wireless. NETGEAR Insight Access Points is popular among the large enterprise segment, accounting for 52% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 15% of all views.

Buyer's Guide

NETGEAR Insight Access Points

December 2024

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Featured reviews

Calvin Ong

Business Manager at KAIRA Technologies pte ltd

I never thought about what could be made better in the product since my company is a customer-centric organization where we provide Aruba or NETGEAR, depending on the demands and needs of our customers. The product's UI needs to be simplified and made more straightforward. It would be great if it was possible to send notifications regarding some errors related to the product that can be sent from our company to our clients through the organization's post-sales team.

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Piyush Jain

Product manager at Oracle

My major problem is right now, the area which I need to cover is around 7,000 to 10,000 square feet, where even the mesh routers don't work out for me because it is a huge area to be covered. To cover huge areas, I will have to put extenders. I will have to use mesh routers with extenders to cover a whole huge area with Wi-Fi. I would like NETGEAR Insight Access Points to extend the area coverage they provide. One of the major problems I see is that when you try to use NETGEAR Insight Access Points, the huge amount of options that are there can only be handled by a person who is experienced or knows the process. So there should be a guide that walks anyone through different options and different things about how to go work with the UI.

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Korey Rutherford

Project Manager at a manufacturing company with 10,001+ employees

While the data throughput does provide us with full insight into data being used, we find that it's not very accurate. The numbers are just way off. I have already brought this up with NETGEAR Insight Access Points. As for the Insight portal and the Insight app, meaning the part of the app that allows you to see which clients are connected to the access points and how they're connected, these do not work at all. Although our main WiFi network has 50 devices on it, when we enter the app on the website it shows it to be zero. When it comes to features needing improvement, the WAX610, WAC540 and the WAX610Y do not reliably stay online and this is especially true of the WAC540. This is why we have defaulted most of our traffic over to the SXR80 device, which is the company's newest and most innovative WiFi Six product. However, it has been months since the Insight app has acknowledged that there are access points connected to it. Unplugging and replugging it would only enable it to work for around fifteen minutes. It is constantly offline. Meanwhile, the 610s, which are simply the normal Insights, are terribly slow for WiFi six. As such, my praise for the Insight access points really must go to the SXR80 product. It has been phenomenal in every case. I have four of the newer devices sitting under my desk right now. They plan to unplug the 610s. Since these are only three or four months older than the new SXR80s that have been introduced, I'm a bit disappointed that they're not as reliable and as fast as they should be. Fortunately, since we possess the proper tools and technological resources, we have mostly not been impacted by this. This is because we rely on the main SXR80 access points to a greater extent than those other access points and we consider these to be reliable and great to work with.

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NETGEAR Insight Access Points mindshare

As of January 2025, the mindshare of NETGEAR Insight Access Points in the Wireless LAN category stands at 1.3%, down from 1.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Wireless LAN

PeerAnalyst reports

Type	Title	Date
Category	Wireless LAN	Jan 14, 2025	Download
Product	Reviews, tips, and advice from real users	Jan 14, 2025	Download
Comparison	NETGEAR Insight Access Points vs Aruba Wireless	Jan 14, 2025	Download
Comparison	NETGEAR Insight Access Points vs Ruckus Wireless	Jan 14, 2025	Download
Comparison	NETGEAR Insight Access Points vs Cisco Wireless	Jan 14, 2025	Download

Title	Rating	Mindshare	Recommending
Aruba Wireless	4.2	19.1%	86%	146 interviews Add to research
Juniper Mist Wireless Access Points	4.4	5.8%	100%	19 interviews Add to research

Valuable Features

Meshing capabilities keep devices connected between buildings, enabling seamless transitions. Insight management is user-friendly, offering remote control, monitoring, and configuration. It supports multiple users without connectivity issues and provides timely alerts for network status. Throughput speeds are excellent, with world-class WiFi Six. QR code setup simplifies initial installation. The GUI is stable and intuitive, facilitating easy configuration and troubleshooting. Users appreciate load-balancing, dual ISP connections, cost-effectiveness, and the ability to manage networks from anywhere.

"The internet connectivity is good."
"The product's deployment is straightforward."
"Our company sometimes uses the solution's technical support, and we have seen that they sort out our general problems quickly."

Room for Improvement

Insights reveal that NETGEAR Insight Access Points need improvements in user interface simplicity and software capabilities like device management and accuracy of data. Users find the app slow, challenging to navigate, and less useful than expected. Connectivity reliability issues and inadequate area coverage are common, alongside difficulties in managing routers and other devices. Enhancing the backend portal speed and expanding configuration capabilities are crucial, while more comprehensive user guidance is essential for handling extensive options.

"The pricing and standard connectivity can be further improved."
"The product's UI needs to be simplified and made more straightforward."
"Due to certain shortcomings in the solution's stability, I feel that the solution's stability requires improvement."

ROI

NETGEAR Insight Access Points offers significant savings by eliminating the need for additional controllers or hiring external network managers. The user-friendly management system reduces complexity. ROI stems from minimized downtime and avoiding costly enterprise solutions. Clients note the investment is well-spent, especially in small-scale deployments, and appreciate the ability to manage networks remotely without extra expenses for technical support. Some do not experience direct financial returns, but appreciate the lack of ongoing costs.

Pricing

Enterprise users generally find NETGEAR Insight Access Points pricing reasonable, especially for smaller businesses mindful of budgets. While some consider it slightly higher than ideal, the cost-effectiveness compared to competitors like Cisco and the initial free year of Insight management make it appealing. Concerns exist about ongoing annual licensing fees, particularly for larger networks. Users appreciate NETGEAR's special pricing for significant purchases and value the responsive channel system and partnership support.

"We have some basic models they give without a license."
"I think that the price of the product is reasonable."
"My company does not need to pay anything related to the solution's licensing costs."

Popular Use Cases

Organizations utilize NETGEAR Insight Access Points for various purposes, including managing WiFi across multiple buildings or campuses, providing guest WiFi, and supporting residential small businesses. They enable seamless internal network sharing, remote management, and video surveillance. These access points assist IT businesses in managing clients and troubleshooting networks. Companies employ them for connectivity in offices and homes, benefiting from visibility, control, and internal or customer-requested connectivity solutions without additional servers.

Service and Support

Users find NETGEAR support helpful, with efficient responses and staff familiarity, although accessibility and resolution speed can be lacking. Some experience difficulties reaching higher-tier support. Interactions through email and phone are mixed, with some facing delays. Insight app usage is appreciated for remote troubleshooting, enhancing convenience. Users often build rapport with repeat contacts, valuing accountability. Support availability varies after initial purchase, affecting long-term service satisfaction. However, users generally find problem resolution effective when support is reachable.

Deployment

Users found NETGEAR Insight Access Points initial setup to be straightforward and quick, often taking under an hour. While deployments varied due to network complexity, many found configuration simple using cloud backends. Some experienced issues in unique locations or with expanding setups, but minimal outside expertise was needed. Automatic device discovery and integration were positive aspects, allowing for easy deployment across various infrastructures, sometimes involving multiple buildings or extensive coverage areas.

Scalability

NETGEAR Insight Access Points are considered highly scalable by users. They handle thousands of devices and are easy to manage, maintaining flexibility for complex networks. Many appreciate their capability for growth without needing immediate expansions. The scalability accommodates from small businesses to large venues like hotels. Users highlight future-proofing, reliable handling of multiple devices, and simple network management as key advantages. Scalability is an important aspect, especially for networks with growing demands.

Stability

NETGEAR Insight Access Points are praised for consistent stability, with users reporting almost no issues across various environments, including campuses and residential areas. Firmware updates and occasional device cleaning are the only maintenance required. While some report infrequent resets, possibly due to electrical issues, these are rare and quickly resolved. There is praise for device stability and network enhancement, with minimal negative feedback. Some experience minor switch disconnections, but overall performance remains highly reliable.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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