For snapshots, there should be something similar to a recycle bin. When someone mistakenly deletes a snapshot, it should be stored for about two days before disappearing from the system. Regarding storage optimization, when purchasing a 10 terabyte disk, after formatting, you can only use approximately 8 terabytes. They should improve this so users can utilize 90% instead of 80% of the disk space. The support response needs improvement, especially for P1 cases. When critical cases are raised, they should ensure they call the customer and follow up properly. Comparing NetApp ONTAP to other solutions such as EMC, the cost of contract renewals and warranties is relatively expensive. They should extend their renewal window beyond the current six months to one year options. A longer warranty period of two years for new systems, controllers, or filers would be beneficial. Overall, they should reduce subscription costs for businesses.
