IT Central Station is now PeerSpot: Here's why
Vice President Data Protection Strategy at a computer software company with 1,001-5,000 employees
Reseller
Top 20
Stable, flexible, and offers good local technical support
Pros and Cons
  • "Other manufacturers claim simplicity. In fact, frankly, they do have an advantage in that regard, however, they don't have the functionality. If you were to compare one of those products to NetApp, head to head from a feature perspective, NetApp would wind up in the top 10."
  • "From my perspective, everything works well. They've already announced that they have some features in their next release that make the existing investment more usable, by adding software features to your existing legacy hardware investment."

What is our primary use case?

The solution is primarily used for data protection and disaster recovery, business continuity, and cybersecurity.

What is most valuable?

We like the fact that we also use it and therefore can tell our clients about it from an actual user perspective, not just a sales perspective.  No one has a price-to-earnings ratio that NetApp has, everyone's is inflated. NetApp's is below market, NetApp pays a two and a half percent dividend, NetApp stock has doubled in the past 12 months. NetApp's largest customer is probably the federal government, which uses more than 50% of NetApp, from my understanding, if you subtract cloud, although I'm not privy to understand how much cloud the federal government uses that is actually NetApp under the covers. The fact of the matter is, if you need the top-selling, performing, file serving appliance to deliver your files to your end-users, NetApp pretty much invented the technology. While no one really can take credit for serving files, NetApp has been doing it for more than 25 years. They do it better than anyone. They have utilities around that. They can do three things that their competition can do with multiple different solutions. I'm sure there are some obscure things that they do in vertical markets that their competition does better, however, I'm not going to comment on radiology or genetics or things of that. They do a lot of things, yet, not like a Swiss army knife. They do a lot of things and are the best of breed of products put together. Other manufacturers claim simplicity. In fact, frankly, they do have an advantage in that regard, however, they don't have the functionality. If you were to compare one of those products to NetApp, head to head from a feature perspective, NetApp would wind up in the top 10.

What needs improvement?

I'm not an engineer, so to a certain extent, it ain't broke, don't fix it. From my perspective, everything works well.  They've already announced that they have some features in their next release that make the existing investment more usable, by adding software features to your existing legacy hardware investment. Features like the ability to add the S3 protocol, which is the storage protocol used by Amazon Azure and Google onto a NetApp filer for on-prem or co-located products.

For how long have I used the solution?

I've been using the solution for a while. 
Buyer's Guide
NetApp AFF (All Flash FAS)
June 2022
Learn what your peers think about NetApp AFF (All Flash FAS). Get advice and tips from experienced pros sharing their opinions. Updated: June 2022.
606,596 professionals have used our research since 2012.

What do I think about the stability of the solution?

The stability has been good. There are no bugs or glitches, really. It doesn't crash or freeze. There are a few things here or there that are minor, however, everyone deals with something no matter the platform. 

How are customer service and support?

To a certain extent, we offer the client basic tech support, meaning if a disc drive has failed we can send someone to replace it. NetApp has a very large tech support organization for their premium customers, where they will support third-party products like Rubrik, like VMware, like Combo - all kinds of third-party products that touch NetApp.  Not every storage or NetApp deployment is open the box, put the NetApp in the rack, turn the on/off switch on, and click the wizard. It's got to interface in a hospital environment, has to interface with the medical imaging department, so in that regard, no product is easier or more difficult than NetApp other than how the storage device interfaces with what it's storing.All tech support isn't great if they didn't do a good job setting up and all tech support is great if they did a great job for you, and I've had positive and negative experiences with every manufacturer's tech support. I would rate NetApp as one of the best. It's usually in-country. I have customers that are in South America, that are in the United States, that are in the UK, that are in Asia. I don't stay up nights worrying about their tech support. The partner community, such as myself and my engineering team, usually get involved if there is a tech support issue that is not a manufacturing defect or a bug as we can't control that. We can only control the environment that we helped architect.

How was the initial setup?

The initial setup can be both straightforward and complex. It's like buying a big toolbox filled with a million different tools, and wrenches and spanners and screwdrivers, and things of that type. You could use that toolbox to install a doorknob or could you use it to build a house. If you wish to use every tool in your big toolbox, it's a complex environment that requires sometimes more than one skill set.

What other advice do I have?

I'm a reseller and my company also uses it. I just provide them the equipment when they need it, so I don't run it. I don't have the responsibility for the operation of it, only my own clientele. I'd rate the solution at a ten out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer:
Systems Management Engineer at a legal firm with 201-500 employees
Real User
We reduced our data center footprint by implementing this solution
Pros and Cons
  • "We have had issues before on our infrastructure where 20 to 30 percent of the people would come to us pointing the finger at the storage technology or storage back-end. That is now virtually zero."
  • "Using System Manager for green management or command line interface, we have a single point for managing the cluster. It is much easier to manage. It is very seamless. The product is robust and solid."
  • "We have been seeing some challenges around the application layer implementation. We are having some teething problems now with the cooperation between the application layer and backups to things, like SnapCenter. This may be a question of product maturity."

What is our primary use case?

The primary use case for AFF is for use in our production environment. Within our production environment, we have a number of different data stores that AFF serves. We use a number of protocols from NFS to CIFS, as well from the file system protocols, and in the block level we use iSCSI.

We are a fully on-prem business as far as data positioning data sets. 

We don't have real-time applications that we run in-house, being a law firm. The most important thing is the availability of our environments and applications that we serve to our client base. We don't have real-time applications that we could be measured in real tangible form that would make a huge difference for us. Nevertheless, the way it goes: the faster, the better; the more powerful, the better; and the more resources you can get from it, the better.

How has it helped my organization?

We have had issues before on our infrastructure where 20 to 30 percent of the people would come to us pointing the finger at the storage technology or storage back-end. That is now virtually zero.

We have one program that has been running for about a year. It is called Nakhoda, and it is an AI application (written in-house) based on AI technology. As far as latency, it is not visible nor noticeable because these machines throw hundred of thousands to millions of files per second.

For DR, we use the SnapMirror technology that ONTAP provides us on based on these platforms. Then, for the local backups, we use snapshots mainly. We are currently implementing SnapCenter for Exchange and VWware to utilize the backup features that the solution provides us.

What is most valuable?

AFF gives us a number of really valuable features. It ranges from a full flash to all-flash product. So, the speed and resources that we get from AFFs is just unparalleled in storage environments. Also, we utilize all the OCR features that AFF gives and has built into its ONTAP environment, like dedupe, snapshotting, data compression, and the number of the other things. 

Using System Manager for green management or command line interface, we have a single point for managing the cluster. It is much easier to manage. It is very seamless. The product is robust and solid.

What needs improvement?

We have been seeing some challenges around the application layer implementation. We are having some teething problems now with the cooperation between the application layer and backups to things, like SnapCenter. This may be a question of product maturity. Overall, for the pure back-end, we are not seeing any issues whatsoever.

With our previous storage solution provider, we had the availability of synchronous mirroring. SnapMirror is asyncronous. I would just like to see if NetApp has any plans to implement synchronous mirroring for DR solutions into the tool in the future.

What do I think about the stability of the solution?

We were early adopters of the cDOT environment five or six years ago. In the early stages of deployment (five or six years ago), we saw some challenges around cDOT. However in the last two to four years, the product has matured incredibly. Ever since the introduction of ONTAP 9.X, we haven't seen any issues in terms of availability and performance.

We are upgrading to ONTAP, which will give us a data encryption level at an aggregate layer of the ONTAP environment. We are looking forward to that.

We are using SnapMirror and not seeing any issues. Let us hope it stays like that.

How are customer service and technical support?

The technical support has always been really helpful. 

In recent times, the first line of support has moved and is now concentrated in Bulgaria. If they are new to working with your customers, we have seen some slight challenges in terms of speed when transferring higher priority cases to higher levels of NetApp's support structure. Hopefully, this will be resolved soon.

Once I reach the second or third line of support engineering, the support has always been good.

Which solution did I use previously and why did I switch?

Before moving to NetApp, we were with their major competitor.

How was the initial setup?

In simple terms, you just rack the hardware, you load your codes, and it's ready for configuration. That is pretty straightforward.

What was our ROI?

We benefited from implementing all-flash by reducing our data center footprint. We took it from 30 racks to just over five. This is one of the biggest savings for us.

Which other solutions did I evaluate?

NetApp is the largest storage vendor in the market, purely based on storage technologies. I hope it stays that way.

What other advice do I have?

We have been really happy with the product. It is a robust, strong, solid platform.

I would rate the product a nine and a half (out of a 10). The product is robust, solid, easy to manage, and provides a number of features with speed of operations. The resources are okay, but they are not unlimited. They are at a very high level.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
NetApp AFF (All Flash FAS)
June 2022
Learn what your peers think about NetApp AFF (All Flash FAS). Get advice and tips from experienced pros sharing their opinions. Updated: June 2022.
606,596 professionals have used our research since 2012.
Sr. System Engineer at a government with 10,001+ employees
Real User
Top 20
Simplified our infrastructure, while still giving us high performance for business-critical applications
Pros and Cons
  • "It also helps to accelerate databases in our environment. First of all, there is the reliability of things staying online and the small response time as well, from the MetroCluster, for all of the data that we're serving; and the applications are talking to the MetroCluster. It provides a very fast response time."
  • "There is room for improvement with the user interface. There are a few things that cannot be done in the GUI. We do a lot of things through the CLI, but that's grown out of a lack of ability to do them in the GUI. An example is QTrees. You can manage them within the GUI, but the GUI is missing a few options."

What is our primary use case?

We use it mostly for user file data. We are also providing data stores for our VMware platform.

How has it helped my organization?

It helps simplify data management with unified data services across SAN and NAS environments. It has also simplified our infrastructure, while still giving us high performance for business-critical applications, and that was mostly due to the arrival of cluster ONTAP. Things really got a lot easier with that.

It also helps to accelerate databases in our environment. First of all, there is the reliability of things staying online and the small response time as well, from the MetroCluster, for all of the data that we're serving; and the applications are talking to the MetroCluster. It provides a very fast response time.

What is most valuable?

The typical snapshots are one of the benefits. Also, in addition to the NetApp MetroCluster, we also have two eight-node HA clusters. And the solution makes our work easier.

NetApp AFF has also helped to reduce support issues such as performance tuning and troubleshooting, and that's true even though we are quite self-sufficient in our knowledge of our clusters and of NetApp in general.

What needs improvement?

There is room for improvement with the user interface. There are a few things that cannot be done in the GUI. We do a lot of things through the CLI, but that's grown out of a lack of ability to do them in the GUI. An example is QTrees. You can manage them within the GUI, but the GUI is missing a few options. Also, the graphical design of the GUI for that part doesn't fit the windows on your screen.

For how long have I used the solution?

I have been using NetApp AFF for about eight years.

What do I think about the stability of the solution?

The reliability is one of the most important elements. Since we went to cluster ONTAP, we have really found it to be reliable. Previously, we were running NetApp with a lot of 7-Mode systems. The transition to cluster ONTAP wasn't easy, but in the end, it's way more reliable. What we love about the MetroCluster is that we do not have to worry about data being on one site. The reliability is one of its best features.

The only issue we had, once, was when we moved to another data center, but that was not NetApp's fault.

What do I think about the scalability of the solution?

Scalability of the solution is great, but expensive.

How are customer service and support?

We always get what we need from their technical support, but what I find annoying is that you always have to go through all the various levels of support. That has definitely improved, but you always have to go through the front end, explaining what your environment looks like and what the impact of the issue is. But that's the only complaint I have about the support.

It would help if they had a customer profile and could look it up and. When I create a case, I try to put in as much information as I can, but it's not always read. I get a standard email back from NetApp that says, "What does your environment look like?" even when I have put all of the information in the case, upfront.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used two separate 7-Mode clusters and we snap-mirrored the data to the other side. We moved to NetApp AFF because of the speed and because solid-state disks were the new technology at the time.

How was the initial setup?

The initial setup and deployment of NetApp AFF is pretty straightforward. A lot of terms that were used in 7-Mode became easier and were more clearly stated when we transitioned to cluster ONTAP.

Our transition lasted a year or so. We had a lot of data to move. We used the 7-Mode transition tool. My entire team of six people was involved.

What's my experience with pricing, setup cost, and licensing?

The pricing is pretty reasonable for what we get. But if you have to buy any more disk space, it can be quite expensive. We had some internal discussions with people who wanted to store a lot of graphical data and we gave them the pricing for that and they were really horrified about the pricing of a single shelf.

Which other solutions did I evaluate?

We did not look at any other vendors.

What other advice do I have?

With the all-new cloud availability, it's really important to think about the necessity of having your data doubled up over two data centers. With the cloud becoming more pervasive, the entire government is thinking of dropping physical data centers and going to managed, private cloud. My advice would be to think through whether you really need the functionalities of a MetroCluster. I like them a lot, but cost-wise, the cloud could be a great option.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Chuck Custard - PeerSpot reviewer
Exec Director - Global IT Infrastructure at a manufacturing company with 1,001-5,000 employees
Real User
Solved all issues with running our production SQL Database on spinning disk, saving us significant time and money
Pros and Cons
  • "The benefits of being on AFF are the phenomenal speed at which we're able to ingest data and index it, and the IOPS."

    What is our primary use case?

    We were using a NetApp 2240 Filer, which was spinning disk and a mix of SATA and SAS. We were trying to put a production SQL Database load on it and the IOPS were way too immense for it, so we ended up buying this AFF box. It solved all the issues, at the time. We haven't needed it for anything else.

    How has it helped my organization?

    The NetApp 2240 Filer was at our location in Mexico. Because we had so many issues with it, I was down there every other week during that entire summer. I was very relieved when we got this AFF in place and it resolved all of our issues.

    It not only saves on travel, but it also saves on any latency issues and administrative overhead. We had more problems with spinning disk than we've ever had with an AFF.

    Another advantage is that it helps simplify data management across SAN and NAS environments, on-prem and in the cloud. We have 96 production locations that each have a NetApp Filer of one sort or another. Administration and overhead could be a serious concern given that we have two guys, senior global storage engineers, to monitor those sites. But the fact is that we never have to worry about the sites that we have the AFF in. The ONTAP data management software is a part of that as well, simplifying our operations. Having two guys monitoring 96 sites would never happen without it.

    There's no overhead. There is no replacing of disks or rebuilding of arrays. Every time you lose a spinning disk and it's in an array, you end up having to rebuild the array and it slows everything down.

    It has cut our personnel costs in half. Along with all the other advantages I've noted, it has saved us a ton. Annually it has probably saved us well over $300,000.

    NetApp AFF has definitely reduced troubleshooting and support issues for us. 

    What is most valuable?

    The benefits of being on AFF are the

    • phenomenal speed at which we're able to ingest data and index it
    • the IOPS.

    For how long have I used the solution?

    I've been using NetApp AFF (All Flash FAS) for about five years.

    What do I think about the stability of the solution?

    I want to call it a "Ronco." You Set it and forget it. We paid a premium for the AFF units but we never have to worry about them. They just work.

    What do I think about the scalability of the solution?

    The scalability is phenomenal.

    How are customer service and support?

    The tech support has been wonderful. We don't use them often, but when we do use them we always get the support we need. And sometimes they contact us with issues that we didn't know exist.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    For storage we used both Dell and EMC. We switched because of the cost and the level of support. NetApp support is far better than anything we ever received from either Dell or EMC.

    In terms of the solution’s Cloud Backup Services, back in the day, we were using a disk-to-disk-to-cloud solution for backup. NetApp had actually purchased a company called AltaVault and we used that solution. We were all onboard. Last year, NetApp announced that they were no longer going to support the AltaVault platform. We've since moved away from that but we do still have NetApp in Azure for our SAP implementation, but it's direct in the cloud, not a backup to cloud.

    How was the initial setup?

    The initial setup was straightforward. It took under an hour to set up.

    What's my experience with pricing, setup cost, and licensing?

    The only area where the product has room for improvement is the cost.

    Which other solutions did I evaluate?

    We looked at HPE, and because we were using Dell and EMC and IBM storage prior to moving to NetApp as our global standard, we considered them.

    When it comes to support for both file services and block services AFF is the 
    top. The best.

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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    Network Storage Engineer at a computer software company with 10,001+ employees
    Real User
    Top 20
    Accelerates virtualization and Oracle Databases, and SnapCenter makes backups easier
    Pros and Cons
    • "The performance is outstanding when it's all Flash. That's the biggest bang for the buck that we get."

      What is our primary use case?

      We use them for file services, email, as LUNs for servers, Exchange, Oracle, and SQL.

      How has it helped my organization?

      We've seen an overall boost in performance, going from a combination of solid-state and spinning disks to all solid-state. That has increased our ability to provide more performance and throughput for the services that we're hosting. That's the biggest deal for us. We do what we did before, but now we can do it on all-flash. It's just faster.

      It accelerates virtualization and databases, which goes back to the performance. All-flash gives us the ability to provide the performance as it's needed and makes it easy to do and instantly observable.

      The use of AFF with Oracle has made it much faster. It all comes back to how fast it is. And with SnapCenter, the backup piece is much better than it was before. We were using NetBackup, but SnapCenter allows us to back up with snapshots, which is something NetBackup did not allow us to do.

      Also, the dedupe and compression reduce how much disk space we require. All of that really makes a big difference for us.

      An extra benefit is that NetApp AFF All Flash FAS has really reduced support issues related to performance. When everything is going at solid-state speeds, it's a lot easier to find the problems, where there's slowness.

      With all of it being in one software package, the ONTAP data management software has simplified our operations. We have the Enterprise licensing and that means we get all the tools that come with it. All of those tools, and their integration, make backup and restore very simple and very efficient.

      What is most valuable?

      The performance is outstanding when it's all Flash. That's the biggest bang for the buck that we get.

      And everything that we use on NetApp that can back up with the NetApp tools—SnapCenter, SnapDrive, and SnapManager—makes our local and our offsite backup very simple and very easy to do.

      For how long have I used the solution?

      I've been using NetApp AFF since 2007.

      What do I think about the stability of the solution?

      I don't know how to praise it enough. Parts of our environment are so old that it's amazing they even run, but they're still running. We had an overheating problem, the air conditioning went out, and they still ran. They're bulletproof, in my mind. We have many sites all across the country, and we really don't have any issues with the products. They just work.

      What do I think about the scalability of the solution?

      We've never had an issue with scalability. We could scale as large as we want. We can go out and up, anytime we want to. I'm really impressed with their scalability.

      How are customer service and support?

      NetApp's support is outstanding. Any question I have gets answered promptly. If it has to go back to engineering, they reach out to engineering and engineering comes back with the answer. They provide us with whatever we're looking for in a timeframe that is more than acceptable, usually above expectations.

      How would you rate customer service and support?

      Positive

      Which solution did I use previously and why did I switch?

      About 10 years ago we used to have EMC. Then we had both EMC and NetApp, and we ultimately replaced all the EMC with NetApp. Back then, we went with NetApp because of the cost. We got more for our dollar.

      What was our ROI?

      The ROI is from the performance and the ease of backup.

      What's my experience with pricing, setup cost, and licensing?

      NetApp AFF is somewhat pricey. If they weren't as pricey, that would be a big deal for us. It's worth it but if you could get a really nice car for less, you'd go for the "less."

      What other advice do I have?

      If you can get a demo and run it in your environment, play it side-by-side against comparable workloads and you'll see the benefits very quickly.

      Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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      Senior Storage Administrator at a manufacturing company with 10,001+ employees
      Real User
      Helps us manage data quickly
      Pros and Cons
      • "It simplifies data management for NAS environments with its ease of management, ease of share creation, and Active IQ feature. These features are good overall. It helps us manage data quickly and sufficiently. Also, compression features, like dedupe, give us a good ratio."
      • "There is room for improvement in terms of support. I have noticed that if I sometimes call their customer care for a particular issue, they will give me another number and ask me to call that other team. It would be better if they could do a warm transfer. That would save customers time from calling all the numbers again and speaking to another team."

      What is our primary use case?

      We are mostly using it for ESX, i.e., a mix of both CIFS and NFS shares, and NAS purposes. 

      We have a team of four core NetApp trained people from the storage team who are managing NetApp. Two of them are in the learning stage, and I am one of them. 

      What is most valuable?

      Performance-wise, NetApp is very good. 

      The NetApp FlexVol feature is helpful because we can copy large amounts of data in minutes as well as include data quickly. That is definitely one of its plus points as well as it being all-flash. 

      It simplifies data management for NAS environments with its ease of management, ease of share creation, and Active IQ feature. These features are good overall. It helps us manage data quickly and sufficiently. Also, compression features, like dedupe, give us a good ratio.

      We are using ONTAP 9, which has simplified our operations.

      What needs improvement?

      There is room for improvement in terms of support. I have noticed that if I sometimes call their customer care for a particular issue, they will give me another number and ask me to call that other team. It would be better if they could do a warm transfer. That would save customers time from calling all the numbers again and speaking to another team. 

      For how long have I used the solution?

      I have been using NetApp AFF for almost two years.

      What do I think about the stability of the solution?

      Stability has been pretty good.

      There has been a lot of improvement on drive failures after the patch. Now, drive failures are negligible, which is a plus point. 

      Previously, there were SAP instances where we used to have a lot of issues, such as performance issues, P1, etc. However, with NetApp, those have been almost negligible.

      What do I think about the scalability of the solution?

      We can extend the solution, per our wishes, which is also good. The environment for this solution is about eight to 10 petabytes. 

      The solution has been widely accepted by our management. 

      How are customer service and support?

      I would rate their technical support as nine out of 10. Sometimes, it depends on to whom I am speaking. However, most of the time, technical support has been very good, apart from one or two negligible instances.

      How would you rate customer service and support?

      Positive

      Which solution did I use previously and why did I switch?

      We were using a different vendor for virtualization, then we switched to NetApp. The feedback from the VMware team is that things have improved. 

      We were using Oracle Veritas previously. Sometimes, their technical support was not that user-friendly. While the hardware was good, it needs to be good going end-to-end. So, if we had an issue, then they were not as helpful, technical support-wise, as we have seen from NetApp. Apart from that, the features that NetApp provides overall are better than what Oracle used to provide.

      I have worked on HPE products, but that has primarily been on 3PAR, which is mostly for SAN protocols.

      How was the initial setup?

      I was not a part of the initial setup.

      What was our ROI?

      The data rate is faster because there are no spindles on it.

      Which other solutions did I evaluate?

      We are using Commvault for backup purposes.

      What other advice do I have?

      If you are looking for long-term stability, performance improvement, and data compression, NetApp is the answer.

      There are a few sites where our other vendors' contracts are running out. Most of those are getting replaced with NetApp. That is definitely in the pipeline.

      I would rate this solution as nine out of 10. I am holding back one point for future improvements.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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      System Administrator at a leisure / travel company with 1,001-5,000 employees
      Real User
      Data retrieval speed has improved and management of volumes is easy
      Pros and Cons
      • "The speed of data retrieval is the most valuable feature. We mostly use it for our SAP database and we are getting good IO from the hard drive."

        What is our primary use case?

        We are using it for storage.

        How has it helped my organization?

        Before, retrieving data or searching for something on the application would take some time. But since we migrated to NetApp, retrieving of the data happens quickly. It's fast.

        In addition, we can easily manage the volumes on the NetApp application. We are getting very good, high performance and it has simplified our data management jobs, such as creating volumes. If our hard drive fails, we can reinitialize the process, and do many other things. It's very helpful.

        NetApp has helped to reduce support issues due to performance or troubleshooting as we do not have such issues. We have not faced any performance issues since installing this device.

        In addition, the ONTAP data management software has simplified our operations. We use it for high-availability of our file system. If any hard drive goes down, it will automatically be recovered.

        We use the NetApp AFF to support cloud integration and SAP Oracle. It has made the Oracle WebLogic site very fast and we can deploy the machines very easily. We can assign storage to the server visually, and use it to manage the storage.

        What is most valuable?

        The speed of data retrieval is the most valuable feature. We mostly use it for our SAP database and we are getting good IO from the hard drive.

        Also, NetApp AFF helps simplify data management with unified data services across SAN and NAS environments.

        For how long have I used the solution?

        I have been using the NetApp AFF A400 system for the last three months.

        What do I think about the stability of the solution?

        We have had no issues with its stability. It has been up 100 percent of the time since we installed it.

        What do I think about the scalability of the solution?

        We can increase the storage if needed.

        Currently, 60 percent of our storage is in NetApp. Another 20 percent is in HPE, and we use Synology storage for the NAS.

        How are customer service and support?

        Their support is very good. Whenever I have contacted them, whoever has dealt with me has been good.

        But the cost of support is quite high.

        How would you rate customer service and support?

        Positive

        Which solution did I use previously and why did I switch?

        Our HPE system was old so we switched to a new one.

        What about the implementation team?

        The deployment was not complex, but it was done by our vendor team. Still, it was easy. It was not a big deal.

        Our experience with our vendor team was good. They are quite a good technical team with good knowledge.

        What was our ROI?

        We only installed it three months ago so it's too soon to talk about ROI.

        What's my experience with pricing, setup cost, and licensing?

        There is room for improvement when it comes to the cost. The cost is very high compared to other devices. The HPE storage we used before was less expensive. NetApp is also more expensive than Dell EMC.

        Which other solutions did I evaluate?

        We evaluated Dell EMC and HPE storage.

        The NetApp interface was very easy, as was managing things. Our experience with HPE, which we used before, was that it was quite a complex system to manage when it comes to the storage and volumes.

        Disclosure: I am a real user, and this review is based on my own experience and opinions.
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        IT Manager at a wholesaler/distributor with 201-500 employees
        Real User
        Top 20
        Extremely stable and can scale but the pricing is not the best
        Pros and Cons
        • "Technical support has been okay."
        • "During the initial setup, you need to know what you are doing."

        What is our primary use case?

        I primarily use the solution for asically all my main data for all my ESXi hosts.

        What is most valuable?

        The product suffices and works.

        The product is scalable.

        The stability has been very good over the years. 

        Technical support has been okay.

        What needs improvement?

        This particular solution is coming up at its end of life.

        During the initial setup, you need to know what you are doing. There's a learning curve. There are simpler options available. 

        For how long have I used the solution?

        I have been using the solution for seven years, although I am in the process of switching off of it right now.

        What do I think about the stability of the solution?

        The stability and performance over the years have been good. In the seven years I've had it, it has totally crashed twice on me. The stability is pretty damn good. You have to admit that.

        What do I think about the scalability of the solution?

        The scalability is okay. You can scale it if you need to. 

        Currently, we have 70 users on it. 

        How are customer service and technical support?

        Their tech support is okay.  When I have issues like what I had, I usually just reach right out to my sales rep and they direct me in the right direction.

        Which solution did I use previously and why did I switch?

        I just switched over to Pure, so my flash storage is more than adequate now.

        However, previous to this solution, we did not use a different product.

        How was the initial setup?

        In terms of the initial setup, you need to know what you're doing with it. That's another reason why I'm going over to Pure. It's much simpler.

        What's my experience with pricing, setup cost, and licensing?

        I'm not impressed with their pricing.

        What other advice do I have?

        I'm just a customer and an end-user.

        I've got kind of a unique situation happening right now. I've got a NetApp DS2250 that's starting to fail - or started to fail about four months ago. I ordered the Pure Storage, and I got it in, cutting all the in-between stuff out. I was waiting for some 10 Gig switches to come in from Cisco, however, with a chip shortage, everything has been delayed. I'm still not getting those in until September. Pure Storage is not actually up and running. I'm limping along with my NetApp right now.

        My advice to those considering the solution is to know what you are doing before you get started. 

        I'd rate the solution at a seven out of ten. I don't like the pricing and you do need to know what you are doing to use the product effectively, however, the stability is excellent. 

        Which deployment model are you using for this solution?

        On-premises
        Disclosure: I am a real user, and this review is based on my own experience and opinions.
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        Updated: June 2022
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