Currently, I'm working with an insurance company. Whenever they book any kind of policy, we have a certain rule where we have one predictive loss cost against that particular policy. For example, if you buy one pen, we can predict how much, if the pen got broken, how much premium you're going to pay for this particular pen. Based on that, we identify the risk area and we control the entire policy and the policy sourcing. This is the one interesting use case where we are basically controlling our entire government force.
Chief Manager at a insurance company with 10,001+ employees
Easy to set up with good alert features, but needs to be more flexible
Pros and Cons
- "It's a straightforward setup."
- "here are some limitations with the data models needed to build the report."
What is our primary use case?
How has it helped my organization?
Microsoft provides internal training and they have open forums. Normally, if we have any query on any part of the product, they'll be very responsive to our needs.
What is most valuable?
The alert features are great.
The initial setup is pretty simple. It's a straightforward setup in our industry in particular.
The solution can scale.
We've found the solution to be stable.
I learned data management and also visualizations on this product, and they are very interactive. Those two things are very strong points for Power BI.
What needs improvement?
There needs to be more flexibility in terms of handling the data. Data computation is not very good in PowerBI. It's a little bit of a heavier tool.
There are some limitations with the data models needed to build the report. I can't use multiple data models. You can handle lots of data, with higher volume in other tools.
We need some kind of flexibility with the objects, the graphs. We need more control over the data manipulations and data designing parts. That is a big thing from my side.
Some sort of SMS feature that could send alerts would be great for teams that work in the field. It would help, for example, if you forget to access the report. If it was over SMS it would be a game-changer.
Buyer's Guide
Microsoft BI
November 2023

Learn what your peers think about Microsoft BI. Get advice and tips from experienced pros sharing their opinions. Updated: November 2023.
745,341 professionals have used our research since 2012.
For how long have I used the solution?
I've used the solution over the course of the last year.
What do I think about the stability of the solution?
The solution is stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
The product can scale. It's not a problem.
We currently have 300 company employees using the solution.
We're getting pushed to use the solution even more. In the next few months, we're likely to increase usage.
How are customer service and support?
Technical support, in terms of security, is good. Microsoft Power BI is very good at responding and the follow-ups are very strong. I'm happy with Microsoft.
Which solution did I use previously and why did I switch?
I also use SAS Visual Analytics. It's a little bit cheaper, however, it's not that much different in terms of price.
How was the initial setup?
It's a straightforward setup. The deployment took hardly one day. It was quite a short period.
The implementation part varies, however, in our organizations, the deployment is very easy as we have a central team who looks at all the deployment parts. Normally we follow the standard guidelines and then we push further. My internal team is controlling this kind of information. It's much easier for me that way.
It's easy for my industry. I don't know about the other companies, how the deployment part will go. I can only say that, in the insurance sector and in my organization, it's very easy.
While it depends on the team and the size of the deployment, in our case, we only needed one person to handle the initial setup. He was an operations person.
What about the implementation team?
I have an internal team who deployed the entire thing. We did not use any integrators or consultants.
What was our ROI?
We've seen a good ROI. It's a reporting tool that we can use on different platforms like mobile. We can integrate the report with the website. It provides good accessibility. You can access it from anywhere, anytime, and it's scalable.
What's my experience with pricing, setup cost, and licensing?
We're charged a monthly subscription fee of 500 rupees per person.
Which other solutions did I evaluate?
I explored Tableau, however, I found Power BI more stable.
What other advice do I have?
I'm not sure which version of the solution we're using. It's above version six.
We are using on-prem. All the development is happening in the development environment and we are pushing to production. It is completed on Azure infrastructure. While production is on the cloud, development is happening on the on-premises server.
Microsoft is a very desirable product and they already have provided extensive support.
I'd rate the solution at a seven out of ten. If the data models were more robust, I would rate it higher.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Consulting Practice Partner - Data, Analytics & AI at FH
Good data transformation features, easy to learn for users of Excel, and the support is quick
Pros and Cons
- "What I like most is that I can do everything in Power BI that I can do in Excel."
- "The only challenge I have found is that they do not have a Mac version."
What is our primary use case?
Enterprise reporting and digitization of dashboards using Microsoft Power BI, SSRS and Azure Reporting DB by integrating several applications to establish single version of truth.
How has it helped my organization?
Microsoft BI stack is very easy to use and most of the developer versions are free such as Power BI, DAX, SQL Server Development Edition. This helped us quick prototyping to generate value of data resting in silos.
What is most valuable?
What I like most is that I can do everything in Power BI that I can do in Excel. It is very compatible with Excel tools, and anybody who works with Excel can learn and use Power BI quickly.
Writing formulas and data transformation are good features.
What needs improvement?
The only challenge I have found is that they do not have a Mac version of Power BI. They should have versions for both Apple and Unix because you cannot install the desktop version for these operating systems.
In the future, I would like to see them add more AI and machine learning features, as well as self-service analytics.
You can use R and Python, but it would be helpful if they had some no-code machine learning options that you find in other tools.
The UI/UX can be improved. Products such as Tableau and QlikView are very good in terms of the user interface.
For how long have I used the solution?
I have been using Microsoft BI for five years, on and off.
What do I think about the stability of the solution?
I have not found any issues with respect to stability. Microsoft has invested a lot and they are continuing to invest in Power BI.
What do I think about the scalability of the solution?
Given that there is a server version for services that can be used to implement and roll out reports at the organizational level, it's scalable.
In my current organization, I am training 15 people on how to use it and I am looking to expand to 50 users.
How are customer service and support?
Microsoft support is quick. We also have a dedicated partner for support, and they are good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Prior to incorporate Power BI in the stack, we were using Microsoft SQL Server Reporting Services(SSRS) only. They do not have any visualization interface, but you can do static reporting. This is the reason that we are switching. Probably, we will use SSRS and Azure SQL at the backend, but there won't be used as the visualization tool.
For visualization, we used to use Excel. Which not reliable.
How was the initial setup?
The installation is easy. The download takes perhaps five minutes, depending on the bandwidth. Overall, it can be downloaded and installed within half an hour and no training is required.
The desktop version is used for development and the cloud version is used to submit a report. Essentially, it is Power BI Desktop and Power BI Services. The desktop version is what is on-premises.
What about the implementation team?
You can deploy yourself but of course, in an office, you require an administrator.
What's my experience with pricing, setup cost, and licensing?
The cost of this product is very low, at approximately $8 or $9 per month for a developer. It is the cheapest of all of the visualization tools. They have a 30-day trial available for you to try it.
For personal use, this product is free to use.
Which other solutions did I evaluate?
Tableau is a little bit expensive, although it is good if they want a very sophisticated solution. Both Tableau and QlikView are a little better in terms of the user interface.
What other advice do I have?
You need a technical team to operate the solution. You need people for the administration of the data connection and data integration. They should be skilled in SQL, data management, and so forth. Typically, these are data engineers.
We plan to continue using Microsoft BI. We are onboarding and implementing organization-wide for our long-term strategy, and the entire organization will be using Power BI.
My advice for anybody who is considering this product is that it is easy to learn, especially for somebody who is good at Excel. Other tools are easy to use as well but if you are a Windows user then Power BI is a good option.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft BI
November 2023

Learn what your peers think about Microsoft BI. Get advice and tips from experienced pros sharing their opinions. Updated: November 2023.
745,341 professionals have used our research since 2012.
Managing Partner at a tech services company with 51-200 employees
Great on the cloud, easy to expand, and have a good community around it
Pros and Cons
- "The solution is stable."
- "The cost of the solution can get high."
What is our primary use case?
We use Power BI in cloud solutions in other systems. There are lots of products in our environment that work with Power BI. One use case is we use it to track the real-time sensor data to Power BI using Azure.
We have lots of customers. We make premium subscription projects for them. We have a Tableau portion. We are also Tableau partners and resellers. As a company, we make lots of Tableau projects.
What is most valuable?
The most powerful site of Power BI is the cloud site. You can do everything in power BI. There are lots of things that the solution provides. If you have a huge data warehouse in the cloud, Power BI fits.
In some cases, there are some add-ons that you can put together in Power BI - for example, data factory, data bricks, and also data lakes. Some Microsoft solutions work together and are integrated already. You don't need to worry about that.
If you know what you do, Power BI is a good solution.
The solution is stable.
The product can scale.
What needs improvement?
There are some limitations of Power BI. The front end, for example, is not fancy.
The solution should not be used in some cases.
The cost of the solution can get high.
There is a strong community around the solution that can help users learn about the product and troubleshoot.
When we compare Power BI with other solutions, we can see there are lots of things that should be done. Some things are there, however, they are not working well. Microsoft puts lots of solutions in one place and declares it a complete solution. However, in the practice, you can see that this STK is not working properly or the request is not giving the same results. You discover that when you open a ticket to Microsoft. They will tell you that they are still in development on that product so it will available in the future.
When you use the Power BI as an enterprise solution, as a consultant, you find out that the product is not fully ready for enterprise. In that way, we suffer a lot. That said, every version becomes better.
They need to have an analytics suite of some sort.
For how long have I used the solution?
I've been working with BI solutions for 20 years. I've been using Power BI for two years so far.
What do I think about the stability of the solution?
The product is stable. For one of our customers, there are one thousand clients connecting to the same report. Everyone gets their own results and can search them. It needs more power. It can consume a lot of energy.
What do I think about the scalability of the solution?
The scalability of the product is great. It's on the cloud, which makes it easy to scale.
How are customer service and support?
There are good communities and groups that can help you troubleshoot if necessary.
Which solution did I use previously and why did I switch?
I'm also familiar with Tableau.
We are SAP partners and resellers also. We make lots of SAP business intelligence solutions and do business intelligence projects.
How was the initial setup?
Step-by-step implementation is easy. The difficult part is when you enter the infrastructure site. There are lots of Power BI developers, however, they do not know the other cloud environment. In that way, they can only design the front site. That said, they should know the architecture. They should know the other infrastructure and know the data also. If they do, they can produce lots of things. As an example, Microsoft offers a flow integration so that you can create a data flow that consumes the data and give the results to other services. Also, there are lots of things that you can do, however, you need to know the Azure environment in order to do them.
What's my experience with pricing, setup cost, and licensing?
In some cases, Power BI can be expensive.
What other advice do I have?
We are using the current version of the solution.
I'd advise new users that there are lots of communities and lots of user groups that deal with the product. They should attend them. They should watch the videos about Power BI. It's important to extend your knowledge. If you want to be a Power BI developer, you should also know the other technologies as well.
I'd rate the solution at an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Technical Analyst at a energy/utilities company with 10,001+ employees
Accurate, with good frequency, and has a wide range of features
Pros and Cons
- "ou can pull reports, visualize them in real-time, and connect them to a variety of other data sources."
- "Integrating it with the physics build model or the engineering model should be included."
What is our primary use case?
I mostly work in the oil and gas industry. Microsoft BI is primarily associated with surveillance, optimization, product, and forecasting-related items. While I am not currently using Microsoft BI, I have prior experience, and in my current position, I am guiding the team on a larger scale. I don't use it myself frequently, but I am the lead for that team, and when I do use it, I use it for reporting purposes.
What is most valuable?
Microsoft BI has a multitude of additional features. Overall it's an EDA tool, from which you can extract, transform, and load data. You can pull reports, visualize them in real-time, and connect them to a variety of other data sources.
When I compare other analytical tools to Microsoft BI, I believe Microsoft BI is far more accurate, and the frequency is also better.
It has additional features, which are very much useful. The most important thing I like is that it is just a data platform connecting to the overall process and it can be utilized in any sector.
What needs improvement?
Integrating it with the physics build model or the engineering model should be included. When we use engineering models linked to Microsoft BI or Salesforce, the engineering models are from a third-party application.
For how long have I used the solution?
I have been working with Microsoft BI for the last three and a half years.
We are using the latest update.
I have used it both on-premises and on the cloud.
What do I think about the stability of the solution?
In terms of stability, I have seen some cases where it is difficult as well as some cases where it is very easy. Overall, it is a stable and reliable product.
What do I think about the scalability of the solution?
It is easy to scale Microsoft BI.
We have a larger team. Microsoft BI specifically, is not limited to any subset or any team. I believe we have 1,000 plus users in my company currently who are using this application.
How are customer service and support?
I have been in touch with the technical team, but not specifically for Microsoft BI. Based on my experience with Microsft technical support, I would rate them a four out of five.
Technical support is pretty decent.
Which solution did I use previously and why did I switch?
I use a variety of tools, including Salesforce, and I have developed a number of Python-based tools.
How was the initial setup?
The initial setup was simple. However, when I did it the first time, it was complex. Once I understood the process it was simple.
My field was small due to the type of setup required. I scheduled it for one week, during which we also tested.
Definitely, it requires maintenance in terms of quality checking of the data, as well as whether or not the run times or schedules are working properly.
What about the implementation team?
I had some assistance when I deployed the first time, but I am now able to complete the deployment on my own.
What's my experience with pricing, setup cost, and licensing?
In terms of licensing, I've never worked on the contractual side of their license. However, I believe that the number of licenses currently in use is appropriate for our organization. It also adds value to the team. I have never worked on licensing, but I have heard that it is reasonable.
What other advice do I have?
I have not used it on the mobile app. I'm not sure how Microsoft BI works on a mobile app.
Mobile apps are sometimes third-party apps that are difficult to configure and use. As a result, mobile apps are something that will be required in the future, upcoming data transformation.
Before implementing Microsoft BI or any other analytical tool, we must first understand the domain. Basically, how the data is linked, what data you want to transform, and what output you need for the finished product. Then you proceed with your deployment in a sequential manner. It will be very simple.
I would rate Microsoft BI an eight out of ten. I haven't explored many other items that are feasible or possible, or the analytical part of Microsoft BI's functionality, which I haven't personally used, so there's a gap. Otherwise, I would have given it a ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Executive Director at a manufacturing company with 5,001-10,000 employees
User-friendly and can deal with all kinds of data but doesn't support all data
Pros and Cons
- "The initial setup is relatively simple."
- "Power BI doesn't support some open-source data sources that are new, such as SnowSQL, Iceberg, or ClickHouse."
What is most valuable?
We are impressed with Microsoft Power BI. The tools seem very easy to use and very interactive. People love to see us reinforcing it, especially the top management. They're okay with that. We are exploring Supersets.
It's user-friendly.
The most important thing is the developing version is free. Only the online version you have to purchase. That is one of the key advantages we are getting. We can reduce the internal costs that way.
It can take in all kinds of data to analyze.
It's very comparable to other solutions on the market.
The initial setup is relatively simple.
What needs improvement?
Power BI doesn't support some open-source data sources that are new, such as SnowSQL, Iceberg, or ClickHouse. Those are the data sources I didn't find in Power BI. Those data sources cannot be connected to Power BI. You need third-party support for that. This is the one key problem I have with Power BI right now.
For how long have I used the solution?
We have various departments in our company. While some departments have used it for maybe two years, my particular department has only used it for about a year.
What do I think about the stability of the solution?
This is a stable product. I found, once, in the middle of the work, it shut down or something. However, it is stable. When I put some of the reports in the Power BI cloud version, everything worked fine. I was able to get the report data.
What do I think about the scalability of the solution?
As long as I can scale my data, I can scale the product. I just put my data into Power BI and do what I need to do.
The data solution we have is open source. The whole team is working on it, and that's a team of 15 people. The number of people that are actively writing and reporting is maybe six or seven people. Maybe two or three people seeing are seeing report deposits and getting the outcomes.
How are customer service and support?
We don't have any technical contract with anyone, whatever the problem comes up, we can solve it ourselves. In my country, I personally don't know anyone who is actually, is smart enough to show us anything extra that we don't already know.
Which solution did I use previously and why did I switch?
We are exploring Power BI, Microsoft Synapse Analytics, and some BI features on Azure.
We previously used Oracle BI. It's a good tool. Oracle BI is more for the enterprise, big enterprise, for big control of data security and can get into how you control your people, who can see what, et cetera. The downside is, it is very old. You will not get the very latest tools or visuals in Oracle BI. That, we can easily find in Power BI.
How was the initial setup?
The implementation process is relatively easy. One the junior developer can learn the process in maybe one or two days. He can catch up on Power BI and how it works. It is straightforward, I would say.
What's my experience with pricing, setup cost, and licensing?
We do have a license for the product.
We purchased a few licenses for the top bosses who want to see the reports on the run, on their own PC, laptop, or mobile. We purchased a few licenses for the developers as well. other than that, no need to purchase a license.
What other advice do I have?
We have both on-premises and cloud versions. The advanced team who has actually been using it for around two years have an online version. They're putting the data online and showing it. I cannot say exactly what they do. However, on our side, we do not use an online version. We have the three versions that we are using now that are on-prem.
Overall, it's a good solution. However, there are a lot of other really great similar solutions you can use as well.
I'd rate the solution at a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director, IoT and Connected Products Portfolio at a computer software company with 10,001+ employees
Great data visualization and analysis with helpful technical support
Pros and Cons
- "My understanding is that the initial setup is pretty easy."
- "Microsoft should offer additional features for visualization and have additional features for slicing and dicing that data."
What is our primary use case?
I largely work with the engineering and R&D teams. Typically, the data insights and data teams use Power BI for business-related data visualization. However, for me and my customers, most of the tools like Power BI and Tableau are used to do data visualization for the engineering data. That could be even predicting the behavior of a machine, meantime between failure, or tracking of an IoT center data or even the behavior of the fleet management and things like that. In all the engineering use cases where we need data visualization, we use this product.
We have 16,000 to 17,000 or more people who are trained in insights and data. This group uses all the data analytics tools, data visualization tools, BI tools, and all the other tools from a business use cases perspective. It could be market basket analysis, sales reports, and all those kinds of other business reporting.
What is most valuable?
The solution has been stable.
We've found that the scalability meets our current needs.
It's good for data visualization and analysis.
My understanding is that the initial setup is pretty easy.
Technical support has always been great for us, as strategic partners.
What needs improvement?
There could be more scalability.
Microsoft should offer additional features for visualization and have additional features for slicing and dicing that data. Those would be good to have.
For how long have I used the solution?
We've been using the solution since Microsoft introduced the solution to the market.
What do I think about the stability of the solution?
The product is more or less stable. Power BI doesn't have any problem with the stability aspect.
What do I think about the scalability of the solution?
The solution can scale. It meets our needs.
How are customer service and support?
We are dedicated partners. We have a couple of Microsoft architects that are dedicated to us. We have fairly decent support. I don't have any problem with them. If you ask a commercial end-user what kind of Microsoft support they get, in that case, you might get a disappointing answer. For us, we are satisfied.
Which solution did I use previously and why did I switch?
I work with a services company and we work with a lot of different customers. So depending on which customer, what is that ecosystem, we'll end up using a lot of different BI tools. That includes both licensed and open-sourced software as well. For example, we've used Tableau and Microsoft Power BI.
How was the initial setup?
I am personally not involved in the implementation process, however, my understanding is it's not that difficult to set up.
I don't oversee day-to-day operations. I just have a team that does that for me.
What's my experience with pricing, setup cost, and licensing?
I cannot speak to the exact pricing. Sometimes we, for example, resell some licenses. We are strategic partners with Microsoft. It entirely depends on how the contract with the customers is. Sometimes the customer procures all the licenses and gives them to us and sometimes we resell the licenses. It completely varies from customer to customer.
What other advice do I have?
We have a strategic partnership with Microsoft and a lot of our customers also are Microsoft shops.
We use both cloud and on-prem deployments. It's a mixed kind of a situation, depending on the customer scenario and situation. We have some implementations that are on the cloud and there are some older installations, legacy installations, which are on-prem. That is also giving us an opportunity to move them to the cloud. Most of our customers are looking to move to the cloud slowly and gradually. I anticipate that we will be seeing more cloud-based installations going forward.
There are one-off scenarios where the customer has an interesting mix of cloud platforms. They might have an IoT platform that is deployed on AWS, and that data is coming to the data lake and being visualized using Power BI, however, not necessarily on Azure.
I would rate the solution at a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
BI Analyst at Infosys Technology
Has valuable reporting and printing features
Pros and Cons
- "I find Power BI's reporting feature the most valuable. The solution has improved a lot. There are new features getting added day by day. In the past, they didn't even have the printing feature, but now they have it."
- "If you look at the new tool, even though they promised that you could do data modeling, that you could do everything from the Power BI side, if your data is really large in volume, sometimes it doesn't work on the Power BI. More feature testing from their side would certainly help users."
What is our primary use case?
I use this for its analysis service.
What is most valuable?
I find Power BI's reporting feature the most valuable. The solution has improved a lot. There are new features getting added day by day. In the past, they didn't even have the printing feature, but now they have it.
What needs improvement?
Every tool has room for improvement. Microsoft also has a lot of room for improvement. If you look at the new tool, even though they promised that you could do data modeling, that you could do everything from the Power BI side, if your data is really large in volume, sometimes it doesn't work on the Power BI. More feature testing from their side would certainly help users.
For how long have I used the solution?
I've used this for eight years. I've used this solution within the last 12 months.
What do I think about the stability of the solution?
This solution is stable. It's a nice solution to have.
What do I think about the scalability of the solution?
This solution is very much scalable.
How are customer service and support?
Technical support is good. It's not really very helpful sometimes, but it is good.
Which solution did I use previously and why did I switch?
We previously used a different solution for a different location, a different customer. If a customer decides to go for one vendor, they stick to that vendor, so changing a vendor is not an option most of the time.
How was the initial setup?
Initial setup is straightforward, but it depends on the business case. It's straightforward, but sometimes it is complex, but compared to any other tool, the setup for this solution is straightforward.
What about the implementation team?
My experience with them is okay.
Which other solutions did I evaluate?
I wasn't able to evaluate other options before choosing because it was already chosen by the customer.
What other advice do I have?
Deployment for this solution in our organization is mixed: on-premise and through Microsoft cloud.
If you have a source on the Microsoft side then it's always easier to use one vendor for end-to-end solution. Even if there are some other sources, Microsoft has a big and varied area. Take the reporting ETL analysis as an example, everything's built as part Microsoft. It's always good to have one vendor than multiple vendors.
How long deployment of this solution takes all depends on how much data you have. Sometimes it takes a long time if you have a billion rows of data e.g. it could take hours. It also depends on the architecture. It depends on so many things.
There are a hundred users of this solution in our organization. The real users are customers who require reporting to make business decisions. Mostly the users are business analysts.
This solution is pretty much automated, so no maintenance. For AD, some are there as a team, so they help.
No plans of increasing usage of this solution. Maybe in the future, but not right now.
My advice to other people looking into implementing Power BI is to go for it. It's one tool that has everything, and they should always try to evaluate Microsoft compared to open source. Like in open source, you'll always have a lot of libraries, a lot of different tools that you would be using. It's great to try Microsoft Suite because at the end, you'll only have to deal with one vendor so maintenance will be less.
The lesson that I have learned from using Power BI is to try it out. Don't just rely on the features and promises about the solution. You first try it out, then share your experiences with the customer.
My rating for this solution would be seven or eight out of ten because it has everything in it and I don't see anything missing in it. It is efficient for our needs.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
General Manager at a tech services company with 51-200 employees
Great for companies using a lot of Microsoft products, stable, and fairly simple to set up
Pros and Cons
- "It's pretty easy to set up the product."
- "We haven't used it that long and I haven't come across anything that's stood out as needing to be fixed."
What is most valuable?
The stability is good.
It's pretty easy to set up the product.
For the most part, users can scale the solution.
Technical support is okay.
It's a great option if a business is already heavily involved with other Microsoft tools.
What needs improvement?
I can't speak to any missing features. We haven't used it that long and I haven't come across anything that's stood out as needing to be fixed.
For how long have I used the solution?
I've just started with the solution. I've used it for under a year so far.
What do I think about the stability of the solution?
The solution is stable and the performance is pretty good, From what I have experienced. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.
That said, we haven't used it for a full year yet, and it's hard to gauge its stability for the long term. Right now, based on the information I have, I'd rate it at 70% stable.
What do I think about the scalability of the solution?
While, for the most part, it is scalable, it still has its own limitations.
We have three customers that currently use the product.
How are customer service and support?
We've dealt with technical support in the past. They are okay. I'd describe them as average. We haven't necessarily had a bad experience.
How was the initial setup?
I wasn't directly involved in the implementation process. From the feedback from the engineers working on it, in terms of if it is an easy installation, t's not that difficult. The difficulty level depends on the experience of whoever is installing. It depends on the experience of the guy behind the installation or the software guy. My understanding is that there is no difficulty region to region.
We have about five people who can handle deployment and maintenance duties on our team. We have a mix of managers and admins.
What about the implementation team?
We are able to handle the implementation process for our clients.
What's my experience with pricing, setup cost, and licensing?
The client does need to pay for a license in order to use the product, however, I can't speak to the exact lengths of license agreements on offer or how much they cost.
Beyond the standard licensing fees, the only other extra cost would be support.
Which other solutions did I evaluate?
There are other options, however, it depends on the client's services. If clients have already made up their minds and they know what they want to go for, we simply help implement. We can give them more options of solutions to choose from. However, many prefer Microsoft as most of their other applications are already Microsoft. It makes sense to stay within the brand.
What other advice do I have?
I'm an integrator and reseller.
I'm not the one in charge of the installation or the technicality of the product. I'm more on the business side.
I always let clients have options and guide them to go for the one that best fits what they want to achieve. Other solutions have areas of strengths and weaknesses. You need to look at everything and examine everything before making a decision.
Currently, I'd rate the solution at a seven out of ten. We haven't yet used it a year, and we're still learning about it and seeing what works well for clients. Over the next few months, we'll likely have a fuller picture of the product.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: November 2023
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