Micro Focus SiteScope pros and cons

Our experiences with Micro Focus SiteScope have been mostly positive as we can easily work with multiple monitors and different types of monitors pretty quickly. There are a lot of out-of-the-box solutions for us through Micro Focus SiteScope, so we don't have to do that much custom coding for the vast majority of requests that we get for monitoring. There are some limitations that we've run into and some problems every once in a while, but they've been relatively minor.

Being able to create your monitors for monitoring your internal URLs and databases and other things like that is valuable.

VM monitoring is pretty good showing good visualizations of how VMs are operating within the context of all the VMs running on the same hypervisor.

Infrastructure monitoring is the most valuable feature.

The URL monitoring is excellent.

The stability of the Micro Focus Voltage SiteScope is good.

In terms of issues with Micro Focus SiteScope, some that we've run into were unintended, for example, extra executions of monitors and some false alerts when there were problems connecting to endpoints or there were issues with the application that sometimes resulted in false positives. We had a few issues with the way time zones were configured when the system time differed from the time indicated during the monitoring, but those were just little things that weren't too bad. As far as the limitations of Micro Focus SiteScope, the types of scripting files that can be executed are rather limited unless you go to some third-party plugins. These are the areas for improvement in the solution.

We have four or five data centers around North America where we have it deployed into a single or a two-server primary backup type of deployment. All those are made available under a single GUI provided by Micro Focus that allows you to put them all together. A room for improvement would be an appliance or a server that would manage all of our other servers so that I don't have to remember to log on to all different servers and data centers. I could manage them from a single location.

The lack of an agent means that remote monitoring requires multiple firewall ports to be opened.

I would be very interested in having transaction traceability included in the product, to give us a better view of what is really going wrong in a particular method and action.

They need to offer better technical support, which, right now, is not helpful or responsive.

Micro Focus Voltage SiteScope could improve by adding more features, such as cloud, APM, and DevOps monitoring.