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M-Files OverviewUNIXBusinessApplication

M-Files is #7 ranked solution in top Enterprise Content Management tools. PeerSpot users give M-Files an average rating of 8 out of 10. M-Files is most commonly compared to SharePoint: M-Files vs SharePoint. M-Files is popular among the large enterprise segment, accounting for 44% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 32% of all views.
Buyer's Guide

Download the Enterprise Content Management Buyer's Guide including reviews and more. Updated: June 2022

What is M-Files?

M-Files is a global leader in information management. The M-Files metadata-driven document management platform enables knowledge workers to instantly find the right information in any context, automate business processes, and enforce information control. This provides businesses with a competitive advantage and substantial ROI as they deliver better customer experiences and higher-quality work with lower risk.

M-Files website
M-Files Customers

OMV, Caverion, SAS Institute, TK Elevator, NBC Universal

M-Files Video

Archived M-Files Reviews (more than two years old)

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it_user752184 - PeerSpot reviewer
Managing Director
Real User
It allows end-users to work from a single platform or environment, creating easier workflows and task management

What is most valuable?

M-Files focus is more about creating a platform for users to store, share, and create documents, but it also plays nicely (integrates) with other products. Thus, it allows end-users to work from a single platform or environment, creating easier workflows and task management.

How has it helped my organization?

Our business uses M-Files for more than just document storage. We use M-Files for CRM, too. It integrates nicely with MS Exchange, so we get the full 360 degree view of our client engagements.

What needs improvement?

Quite honestly, we not sure it needs to get better. Perhaps if we can perform OCR functionality on our connected network drives and other connected DBs, then this product would be outstanding.

For how long have I used the solution?

Five years.
Buyer's Guide
Enterprise Content Management
June 2022
Find out what your peers are saying about M-Files, Microsoft, OpenText and others in Enterprise Content Management. Updated: June 2022.
607,127 professionals have used our research since 2012.

What do I think about the stability of the solution?

Rarely.

What do I think about the scalability of the solution?

Never. We have seen sites with 3500 users connected daily.

How are customer service and support?

Phenomenal support, across various continents, and their response times are excellent.

Which solution did I use previously and why did I switch?

Yes. We switched mainly because of the annual licence costs. These were predominantly linked to the initial purchase costs, which for our country and market were too expensive.

How was the initial setup?

The initial setup is straightforward. The complexity comes in the design. We found that designing the solution upfront creates: Understanding from the implementers and business owners. Buy-in from the staff.

What's my experience with pricing, setup cost, and licensing?

M-Files licence model is very flexible. You have the choice of Named User, Concurrent, or SaaS. This gives the business so much room and flexibility to implement new projects whilst maintaining costs and maximizing production.

Which other solutions did I evaluate?

Yes, we did evaluate one additional product.

What other advice do I have?

Design: Design the system and processes with your staff on paper. Train: Train and empower users within departments. Implement: Implement a roll-out plan and project manage the process. Test: Test the results with the staff/users, get feedback. Follow a change management cycle. I am giving it a 10 out of 10 rating based on functionality, price, and support.
Disclosure: I am a real user, and this review is based on my own experience and opinions.