Lucidspark Reviews

This is a product that is really useful in my role as a customer success manager. Our company develops marketing automation tools that Fortune 500, enterprise companies use with their internal marketing channels.

We use both Lucidspark and Lucidchart. With Lucidspark, we use it for workshops that we plan with our clients. These are strategy workshops that help them map out what they will ultimately do in our product before they actually touch it. They have to map out what the different messages are that they're going to send, what channels they're going to send them to, and what the strategy is for who receives those messages. They decide how are they going to target, personalize, et cetera.

For this use case, Lucidspark becomes a virtual whiteboard for our clients during these workshops because we've not been able to go in person since the pandemic started. Normally, we would do these works at the client site but now, we can bring it to a virtual environment and make it a really interactive experience. The client actually walks away with something really visual and really clear that shows them what they are going to use to build their system.

I use both Lucidspark and Lucidchart for two different types of workshops. The first type is a simple session that we call an effort impact workshop. This is where our clients will use post-it notes to post their ideas for different campaign types and different channels, and we'll then chart that on an effort impact graph. It's super interactive and it's really beautiful and easy to do when we're using Lucidspark.

We use Lucidchart for our user journey workshop that we run. It uses the flowchart method to build a user journey, such as an onboarding journey, or lapsing user journey, that then translates really easily into something that they would build using our product. The difference is that they would fill it with real campaigns.

The client does not have access to our Lucidchart directly. Rather, we present the charts that we design for them. It makes it easy to demonstrate something that we can't easily demonstrate on our own platform.

When I use this platform, things that would be really difficult to make interactive or make really visual can be done a lot easier. For example, when I am doing a user journey workshop, my goal at the end of it is to ensure that my client adopts the use of one of our products. It is essentially a user journey-building tool, but our clients have a really hard time knowing where to start. However, when you map the flow chart out and build it in Lucidchart, they get to see exactly what they need to build. Afterward, they get access to what we come up with together, and then they just have to use that logic to build what they need to build in our main product.

If they didn't have this pre-work done, then they would have a really challenging time, and run into a lot of issues using our product to build out this journey. A lot of what our clients do requires a little bit of pre-work because they're building out these user journeys that target really specific clients, and their audience requires them to think through the logic of when users will receive messages, et cetera. We found that for us, as CSMs, we have a much higher rate of success with clients being able to enable themselves to use our platform when we can do these workshops and actually demonstrate what they need to do in this virtual whiteboard space.

For instance, using Lucidspark and the post-it note method, we have a brainstorming workshop. It provides a really good foundation for something that they're going to go on to do on our platform. Also, because we are strategic partners with our clients, oftentimes, they'll come to us for things that they need. Perhaps they will ask for advice on what a new type of campaign is that they can run, or maybe they would like to do something different than they are doing today. It helps us with enabling them to adopt our platform more.

We really want to make sure that they're getting this opportunity to brainstorm with their team and come up with new ideas. We have clients like restaurants and retail clients that want to find new things that they can do, and this becomes a really nice whiteboard for saving all of those ideas in one place. We can share it with them afterward, making sure that they have something that they've taken away from this meeting and can actually apply when they're using our platform.

We've been conducting remote sessions since March of last year, and this really came in as a solution to us not being able to conduct our workshops in person. We're very collaborative on this team and also as a company. This is true not only with our clients but also internally. We really value being in person with each other and it's hard to quantify what the delta is of having to do this virtually versus in-person.

I think there's a lot of value to using something like this in person, but where I see the value of how this works for us virtually is that it was meant to replace whiteboarding in person. I really like that it's digital and that you can create what you need to on your own time. You don't have to be in the same room as your colleague to both collaborate on a document.

The same is true for your client, where you don't have to be in the room with them at the same time. Even if they are, it makes it a lot more inviting for the clients to add their brainstorm ideas because oftentimes, it seems when we go in person, it can be hard when you're sitting in a room with so many people. It is hard to speak up and be the person who offers an idea versus here, where you don't have to necessarily speak up to get your thoughts on the board. You can just put it there, and that creates a much more inviting environment for a lot of our clients.

It is more inviting even for a lot of our people internally, who don't have to raise their hand to say something or add something. It's simply that we're all working on this document, you can add your thoughts to the document, and that has created a really effective way for us to work while we've been remote.

The biggest way that Lucidspark has improved the way our organization functions is with the workshops that we have with our direct clients. The way that we quantify our own success is time to value for our clients, so we want to make sure that in the least amount of time, they get the most value out of our platform.

That value comes from them adopting more and more of our platform, handling more mature use cases, and doing what we consider best-in-class marketing. They can achieve it with our platform but it takes more time. The overall time to value has been greatly reduced, and using a platform like this enables us to enable our clients to achieve some of the goals that we have for them.

A reduction in time to value is a positive metric but also, having a higher engagement with our clients is also a benefit. It is difficult to become remote when you're used to hosting these workshops, or doing what we call executive business reviews with clients in person. Now that we've moved them into our remote environment, we've lost a lot of engagement. This is the reason that we've had to invest in tools like this, which have enabled us to get those clients to participate more.

Essentially, using this platform increases participation, which equates to an increase in engagement, which for us, is relatable to higher NPS scores from our clients for our product.

The productivity of our brainstorming sessions has definitely increased with the use of Lucidchart. My workshops have seen a much higher engagement. In the past, maybe ten or twenty percent of my clients would normally participate. With Lucidspark being involved, I see almost 90% engagement of everyone in the room, because they're required to add something. They want their thoughts on the board and it's not requiring them to speak up necessarily. Rather, it's allowing space and flexibility for them to add what they need to add, and they see that it's interactive, which has been a really quantifiable way for me to see the value in this and why I continue to use it.

The primary use case has mostly been about defining requirements for our next hardware project and giving notes to the business people about the progress and sticking points that we're running into.

Our interns are more visual and Jira, being mostly text-based, has been harder for them and me. The visual aspect of Lucidspark is really nice and makes it quicker to understand the ideas sometimes.

My use cases for Lucidspark are for:

• Research
• Project Management
• Design
  

I'm doing some generative research on some task analysis for our product. It's going to be distributed at some pretty high levels. So the simplicity of layout and organizability of it is really helpful in working with executives. I like that I'm going to be sending it out to about eight people and I can simply customize and date a document with a username and see whose document is what. It makes the synthesis of it much simpler.

Lucidspark enables us to prioritize ideas. That's exactly what we use it for. It's very important to us. The company has roadmap constraints that need to be addressed through this research. There's a large number of initiatives that are waiting for the output of this research and Lucidspak is making it happen.

I used this product for coursework in a design class as a university student. It was primarily for UML diagrams, activity diagrams, and several other diagrams that are typically used in IT.

I find the intuitiveness of the user interface to be very good. The main benefit to using this product was how much more quickly I could get things done, and this is because it was more intuitive than the other options. It is also responsive, and I've actually saved a lot of time using it compared to a few other options that I tried.

For example, I tried for approximately four hours to get one particular diagram working using Draw.io and Visio. I finally gave up when I couldn't get it working, then it took me about five minutes to complete it with Lucidspark.

I have used the Lucidspark whiteboard to brainstorm ideas with group members for group activities, albeit the collaboration was not always virtual. We were together in the same room. However, it is good because it helps to keep everything organized and it's easier to distribute if you've got an electronic copy.

It is important to point out that we did use it for collaboration, although it was more of a visual tool to help us get everything in front of the group. After that, we moved our points to a more organized spreadsheet. We would use it as a tool to keep it on task while we were talking over Discord.

As part of our work, we used it during remote sessions. I found that it's always a bit harder to keep people on the same page when it's not in person, but everybody was paying attention.

We used both Lucidspark and Lucidchart. Lucidspark was used primarily for group work, whereas Lucidchart was used for generating reports and whatnot. The combination of the products was helpful in terms of visualizing each step of the process. Overall, the suite is easy to use and there are no really annoying idiosyncrasies that I had to learn.

Using this product helped to boost the productivity of our working sessions. We were doing some front-end design of an app, and there were times when we couldn't meet in person. Being able to quickly draw something up so that everybody could see it, made the process much easier.

I am a consultant to the financial services industry. I use Lucidspark for process development for the different contracts that I've got.

I run it on all of my devices including my desktop, iPhone, and iPad.

In terms of intuitiveness, the web-based interface is great. For iOS, I do not find it as easy to use. Trying to update documents on my phone, the screen is very small and that presents a problem. I've used it a couple of times on the iPad and I've accomplished what I wanted to accomplish, but it's taken longer than if I were to do it on the computer.

Lucidspark allows me to prioritize ideas, which is important to me. It is my main charting and documenting tool that I'm using for ideas that I have. 

The product allows me to spend more time discussing and revising ideas and next steps, rather than organizing them. This is something that is very important because I'm using documentation to help clients visualize the process that they have to go through.

Although I have only been using Lucidspark for a short time, I believe it's enhanced my brainstorming sessions and made them more productive. 

I've used it for team meetings where we all collaborated on different things on the same project, and then I've used it to create a lot of process maps and things to illustrate ideas and processes for the team.

I am using their web-based solution.

We have been able to come together to easily share and display ideas and concepts in a faster and more well-rounded way than if it was to be done with PowerPoint or something simple.

We use the Collaborator Colors feature in which you can assign each user a certain color. It is very important because we can distinguish much easily where the ideas are coming from rather than having someone's name next to it. It is much easier just to recognize colors, especially if you're working in a small team of three or four where it's easy to know that blue is one person and pink is another, etc.

My primary use case is for documenting processes. 

The Whiteboard session feature could be the most helpful feature. It can help my organization through brainstorming and design sessions for technical tools, systems, and solutions. It's hard to brainstorm remotely and this tool will help to facilitate that.

Lucidspark enables us to spend more time discussing and revising ideas and next steps and less time organizing them. We're spending the same amount of time working through all those items. It takes the same amount of time for us to use Lucidchart as it is to use Lucidspark.

The suite is really helpful at helping us to visualize each step of the process from brainstorming additional ideas to turning those ideas into reality. I'm speaking more to Lucidchart, but also Lucidspark. I use Lucidchart and Spark pretty often. The products in the suite easily convey processes to people. They're really helpful. I think they're great workflow tools.

It is pretty easy to move our ideas from the idea stage to execution using the vendor's suite of products. We use it pretty often too. We use it to convey how the technical solutions will actually impact a stakeholder. It makes it really easy for us to give our stakeholders something visual before we've actually built something.

I build iPhone applications, websites, and documents.

I use Lucidspark for presentations with wireframing and brainstorming. When I am creating a new application for our smartphones, I like to create each one of my windows and then figure out the best way to organize them, i.e., the best sequencing. A lot of times, by putting them in a kind of giant mine node like this, I am able to figure out what I am missing and what goes from page one to page two. It is easy for me to figure out what I need. 

I use both Lucidchart and Lucidspark. I was hoping that having both of them would be a combination because there are parts of each that I like. For example, I like Lucidchart, but I like the way that Lucidspark has a larger piece of real estate, i.e., it goes on forever.

Lucidspark enables me to prioritize ideas. That is why I like it. I like the fact that Lucidspark allows me to move forward with my projects in a way that I couldn't do without it. It is a fantastic tool for me. I use this solution every single day. Though, I don't use it the way that a lot of other users use it. 

The whole reason why I use Lucidspark and Lucidchart is because of the way that I collaborate with other people, e.g., if I send somebody a document that it is more difficult to use because I have to convert everything to a PDF. With Lucidspark, I can give them a link. They can open it up, then they can move things around. That is very helpful. That is one of the reasons why I like using it. It's kind of like Basecamp with art.