Lucidspark Reviews

My primary use case is for documenting processes. 

The Whiteboard session feature could be the most helpful feature. It can help my organization through brainstorming and design sessions for technical tools, systems, and solutions. It's hard to brainstorm remotely and this tool will help to facilitate that.

Lucidspark enables us to spend more time discussing and revising ideas and next steps and less time organizing them. We're spending the same amount of time working through all those items. It takes the same amount of time for us to use Lucidchart as it is to use Lucidspark.

The suite is really helpful at helping us to visualize each step of the process from brainstorming additional ideas to turning those ideas into reality. I'm speaking more to Lucidchart, but also Lucidspark. I use Lucidchart and Spark pretty often. The products in the suite easily convey processes to people. They're really helpful. I think they're great workflow tools.

It is pretty easy to move our ideas from the idea stage to execution using the vendor's suite of products. We use it pretty often too. We use it to convey how the technical solutions will actually impact a stakeholder. It makes it really easy for us to give our stakeholders something visual before we've actually built something.

The sharing feature is the most valuable feature. It's been really easy to share Lucidspark boards and documents with other people.

The Lucidspark app creates a web link and you can just copy-paste and give that to anyone, for anyone to view a flow chart or document you've created, it's just like a Google doc.

The user interface is pretty straightforward. I have no real complaints. It's pretty clear what I need to do and how to do it.

So far, Lucidspark and Lucidchart have been comparable products. Lucidspark has been helpful, but it feels like there are products that can replace it and that I could use that work just as well.

The tool felt pretty similar to Lucidchart and I wasn't a super avid user of it. A lot of the features were pretty similar. I feel like they were pretty straightforward. I didn't run into any issues. And even in terms of non-issues, like enhancements, I feel like there wasn't anything I could really think of that would be helpful to improve the tool.

Creating the documents was pretty straightforward. Lucidchart has templates. I didn't use the template feature, but that was something that I wanted with Lucidchart that I saw that they had in Lucidspark, but I didn't use.

I have been using Lucidspark for two months.

It is very stable.

It is pretty scalable. It felt like it matched a lot of the same structure as Lucidchart in terms of how they organize their documents. 

One of the other team members who uses it is a software developer. He helps to build and design technical shelves for submissions. I use it in my role as a manager of the business systems team. I help with the use case that I use it for which is for business analyst work that is documenting requirements and sharing process flows for the business.

It does not require any maintenance. 

We did not use it that extensively and currently have no plans to buy a license. It looks like a helpful tool for the Whiteboarding component, which I'd love to use in future meetings, but I think they have a free version that I'm looking at now. 

I have also used Google Sheets. I chose Lucidspark because of the free trial.

The initial setup was straightforward. I just got a license and then logged in and it was an easily true SaaS product. The moment I had the license and was able to log in, I was able to access the product and immediately start doing stuff.

If we were paying for the solution, I would definitely expect to see some return and the return would be in terms of efficiency gains. The main reason I'd want to use it is to make it easier for my online team to communicate, discuss, and brainstorm with each other. If it's subjectively easier to do that, then that feels like a return to me. It would be around 5% to 10% of a return. 

There are licensing fees for some of us to use it, but I'm not sure what they are and I don't remember encountering it during the trial.

It has not affected the productivity of our working and brainstorming sessions too much. We recently did a big overhaul on our Salesforce system for some of our logic and one of our offshore developers used Lucidspark to explain how he designed the solution that just made it really easy for us to understand. He used documentation as the technical design.

My advice would be to use it more. Use it more than I did specifically for the Whiteboarding design and scrum rituals that happen. Utilize more of the features. 

I would rate it a six out of ten. It's a good product. I just don't know if it's valuable. It just seems like I could use it in Lucidchart or with other products in their suite to replace it.

I am making use of Lucidspark as an architectural design tool for my final year project. 

While I have tried other solutions, I have found Lucidspark to be very helpful with my use case. 

The solution offers many features that I find to be beneficial with my architectural design.  

The user interface is pretty easy for me to use... and I haven't faced any kind of issues with it.

The virtual whiteboard for brainstorming high-level ideas and concepts... is good.

The solution enables me to prioritize ideas. This is basically why I use Lucidspark. When I started out on my project I had planned to design my final architecture with the help of some online tool from a white sheet on which I had drawn. When I found out about Lucidspark I realized that it helps me with the design.

The solution has features to tag and automatically group ideas to help organize and synthesize them after a brainstorming session. This ability helps me to find patterns and things among the ideas. It really helps me to share ideas with my friends.

The solution allows me to automatically group ideas so that I can take action and move them forward. It allows me to repeatedly download my ideas, share them with my friends and get their feedback.

The solution allows me to spend more time discussing and revising ideas and next steps and less time organizing them. It really helps me to decrease the need for manual effort. I feel very positive about this feature. It is good enough to help me.

The copying and pasting features need to be improved as they gave me trouble when I tried to copy and paste from one end to the other. This proved especially problematic for students who are working on disparate projects. 

It would be really helpful if more features and templates would be added to the product. This would also result in a decrease of manual effort. 

I have been using Lucidspark for the past month. 

The solution is quite effective and insures against any problem or challenge one may encounter. 

We have not made use of the solution's technical support. 

While I cannot recall their exact names, I do know that I tried several online whiteboard tools but found their use to be difficult. Lucidspark, by contrast, turned out to be straightforward.

The initial setup took several minutes. I do not have any specific implementation strategy of which to speak. 

We did not use an integrator, reseller or consultant for the deployment.

I have not seen a return on my investment.

One must pay extra if he wishes to have a higher level product. Most students such as myself will opt for a paid version. 

In my experience I have found the solution to be quite easy to use. 

I rate Lucidspark as a 7.5 out of ten. 

I build iPhone applications, websites, and documents.

I use Lucidspark for presentations with wireframing and brainstorming. When I am creating a new application for our smartphones, I like to create each one of my windows and then figure out the best way to organize them, i.e., the best sequencing. A lot of times, by putting them in a kind of giant mine node like this, I am able to figure out what I am missing and what goes from page one to page two. It is easy for me to figure out what I need. 

I use both Lucidchart and Lucidspark. I was hoping that having both of them would be a combination because there are parts of each that I like. For example, I like Lucidchart, but I like the way that Lucidspark has a larger piece of real estate, i.e., it goes on forever.

Lucidspark enables me to prioritize ideas. That is why I like it. I like the fact that Lucidspark allows me to move forward with my projects in a way that I couldn't do without it. It is a fantastic tool for me. I use this solution every single day. Though, I don't use it the way that a lot of other users use it. 

The whole reason why I use Lucidspark and Lucidchart is because of the way that I collaborate with other people, e.g., if I send somebody a document that it is more difficult to use because I have to convert everything to a PDF. With Lucidspark, I can give them a link. They can open it up, then they can move things around. That is very helpful. That is one of the reasons why I like using it. It's kind of like Basecamp with art.

The containers are really great. I think they are wonderful. I like the containers because they are really the shape of a screen. That makes me happy. Originally, when I was working with the program to build screens, I was drawing my own screen, then copying and pasting it. The containers are fantastic just for that. 

Even though Lucidspark is the only one that I have found that allows me to do what I want to do, the program doesn't have enough to actually make it easy for me. For example, I will create a screen in whatever program, e.g., Photoshop, Illustrator, Word, or a text program, where there is a lot of text that I have to work with. When I place all these screens on my real estate in the program, it's great for me to help sort things out. However, unless I rebuild each screen in Lucidspark, I can't edit anything. So, I have to move things around, then I need to go back into my other program, make the edit, and then bring the image back. That is frustrating. 

It would be really nice if I could just click on it, then it would open up whatever program it was created in. Much like a link in Word or Excel, where you click on the actual file, then everything gets updated. That feature doesn't work with this program. For example, if I bring in images when building, I have to bring them in as a screen grab, JPEG, or something like that. Then, it is just really a piece of artwork in the program. It is not editable, and that makes it difficult going from my original wireframe to their mind map to the next stage.

One of the reasons why I moved to Lucidspark from Lucidchart was because of space. If I am going to rebuild all my screens so I can actually edit them in Lucidspark or Lucidchart, I have to make them almost full size. If I am going to make them full size, then I need to be able to pan out so I can see everything, which is probably like a 100x100 inch document. Now, I can get my whole document in and it is editable, but it is huge. Then, when I want to print it, it's very hard for me to give it to somebody. When I give it to my client, they can play around with it on a screen, but sometimes they like to print out the pages, tape them on a wall, and look at them. They can't do that unless I take the whole thing, make it into a PDF, and cut it into pieces. 

It would be great if Lucidspark and Lucidchart were one program. I find that a lot of the templates that you use in Lucidspark are great, but there is not enough for me to create useful artwork. I would like it if there was a way for me to add a style so I don't have to go in and select a color every single time, "Select the text, go into the color palette, and find the color." It would be nice if I could just say this is not a headline, but a certain style, and then I could just click it to something. Then, when I change that style, it changes everywhere in the document. These things might be there and I just don't know.

I have three screens that are literally just a vertical-oriented rectangle because it's going to be a screen for an iPhone. On the first screen, for example, I have it named as 00login screen. My second screen is 01login. The next one is 03join, or whatever it is. But, if I move these around in a document, I have to then go in and update all my numbers. It would be nice, when I move things around, if all the numbers changed again. I spend a lot of time just renumbering diagrams within the page. Because I have a page that is 100x100 inches, it is huge. That is not even at full size. That is about a quarter size. So, I spend a lot of time just changing the names and colors of things to make everything seem correct. This is really only to show a client and that is very difficult because this whole exercise that I am doing is really only to get somebody else to understand what I have created for them, then let me know if there is something missing.

It is helpful for brainstorming and finding missing pieces, but the build of it is extremely time-consuming. I spend more time doing a Lucidspark exercise than a Lucidchart exercise. I don't really build a lot of flow charts, so I don't really need all the different shapes and things like that. I just need the ability to move things around.

It is nice for me to be able to put each page in a document or website visually. However, once I start to go up from a wireframe where I have just a page with its name to a higher level version of it, where I have the data on the page and not just the page name, it starts to become less helpful. Now, I have to actually build the page in Lucidspark instead of bringing my page in and just putting an editable page within the program. I would like it if the program was really just a place for me to put all my stuff. If I could just take my Photoshop pages, bring them in, and then move them all around, that would be so easy and I wouldn't have to rebuild anything in the program. I could just use the program as a place where I keep all my stuff. Then, when clicking on a page, if it brought me back to my original document, I could edit it and then it would update it. That would be the perfect document. That would be wonderful. But if I have to recreate everything in Lucidspark, then that is very frustrating.

The Sticky Notes are great, but it would be nice if I could take all my Sticky Notes and have them merged into a document.

I don't really want Sticky Notes as much as I want to be able to just write on the background layer of the program. If I build a bunch of screens, I want to write little notes on them. I do that with just text, which is fine. I bring in little screen captures and drop them on the side, but it would be nicer if there was almost a small, very simple word processor where I could just click on an image, then my word processing document pops up and I see all my text. For example, my image one would relate to text one, then image two would relate to text two. Then, I can print that out instead of having to go in and copy and paste all the texts from my stickies or little notes around the page, copying and pasting them all into a document. What I am doing is making a big text block. I just write in it, but it's not meant for doing that. So, I'm kind of using it for the wrong thing.

Layers would be great. They don't have a layer feature. When you have a lot of items in the same place, it is hard to pick them out.

It would be nice if I could add something to the container, so I can make my own. For example, if I had a group of shapes that I use on a regular basis. I could place them into templates and drag from that group. So, if I'm making a screen, I can drag a screen right onto my background, then it would be the way I want it. It would have a text box inside of it and a text box on top of it. It would be very useful for me if I didn't have to do every single thing. Right now, I take a container, which is just an image, and drop a text box on top of it. That is just a very time-consuming way of building. I have a text box on top of the name and a text box that I have to build from the bottom, then I have to copy and paste all the information from each of the boxes into a document later on. It would be nice if one of the images in my document was connected to something else.

I would like to be able to use it through the entire project, but then we're creating a project that does more than most of the user's needs. That makes it not probable that this will be the eventual outcome of the design of the program. However, it would be nice if it did more. It would be nice if I could do more complex designs on top of it.

As a basic program, it's fantastic. It's really great. However, I would like to not have to redraw my entire design or app in another program after I build it. So, I end up building the original program in Illustrator or Photoshop, then I make a new version in Lucidspark. That is very time-consuming because every time I make a change in one I have to go back into the other and make a change. There are a lot of different copies of things. Some things get lost, then you need to have people just checking to make sure that everything is the same in bulk. A lot of editing is really unnecessary. 

The arrows are not very neat. Sometimes, I will spend 20 minutes trying to make all the arrows lineup and go in the direction I want. It would be nicer if they had more tools to make that work. I know they do because there are some of the people that work in my group who don't have any of the problems that I do. However, there are other people who can't make an arrow.

I have been using it for only a few months.

The stability and availability are great. I didn't even know there was a desktop version of it. I originally went to get a desktop version of it and ended up using this web version, which has been fine because I'm very happy with it. 

As far as scalability for my clients and me versus the rest of the company and their clients, this solution works great because I can share this with an unlimited number of people and have an unlimited number of people giving me input. So, scalability in that respect is fantastic. 

Scalability in the project is not as favorable because I can't go to the next step in a project with Lucidspark because it doesn't have the ability to do full screens. It's really just more of the beginning of our projects, the organization of the projects, and the wireframing of the projects. Once we figure out where we want to be, then we move to a different program. 

The larger number of people who are part of a project are at the bottom of the funnel, when you're creating it. As you get closer to the finished product, the number of people involved in it decreases. When I'm at the bottom and starting, I could do this whole thing in Adobe Illustrator because my real state is unlimited. I can move things around the same way. I could actually build all of my screens in Photoshop and they would work perfectly. What I can't do is give a copy of Illustrator to every single person that I need to work with because it is cost prohibitive. With this solution, it's very inexpensive and I can have everybody playing around with the design when I get to the next level. I take this and then move it into Photoshop and Illustrator. That's when their program becomes less capable of handling my needs.

They are very responsive. That is really the most important thing to a software user - if you have a problem with the software, the builders of the software's help department are quick to respond. If I have something that I can't figure out, find on the Internet or in their FAQs, then I can send a note to the developers. They are very quick with a response, which is extremely important. This is one of the things that makes it better than OmniGraffle, who still hasn't responded to some of the things that I wrote. The beauty of this smaller company: As long as they keep responding, I will keep being happy.

Overall, this solution has affected the productivity of my working and brainstorming sessions. It did it in a way that everything else didn't do. It is the only program that I have stuck with. I have used four or five different programs. After building something in them, I left and came back to Lucidspark. Lucidspark is the way that I communicate with my clients.

Lucidspark is really awesome because I can do things that I could not do without it. 

It would be better if I didn't use Lucidspark at all and just used Illustrator and Photoshop, but it doesn't make sense for my projects to do that. It would remove a tremendous amount of steps, but it would cost a tremendous amount of money.

I started with Lucidchart, then I went to OmniFocus and OmniGraffle. I played with a bunch of other ones too. The problem with evaluating software when you are actually in a project is that you can spend more time evaluating software than actually doing your project. I love to evaluate software. I have a lot of fun rebuilding things in different programs, but it is a lot of back-end time.

My problem with the Omni solution is it's bloated. Lucidspark software is good enough. It could do things better, e.g., working in Illustrator versus MakeDraw. Illustrator has so many things that you don't need. I do a lot of work in just the text editor because Microsoft Word is just so bloated. It's great, but bloated. It is slow and takes a lot of time to get things done. Although the features are wonderful, the features that you don't need are just huge. 

With Lucidspark, it's really great for what I do, but it is a couple of features short of where the perfect program would be. However, I am not using it for what it is supposed to be used for. I'm kind of using it for something that is not really what it was created for.

One of the things that is great about Lucidspark is that it's very simple. It's very simple, yet you can do things that are very complex. Whereas, other programs, like OmniGraffle, are very complex to do things that are very simple. This solution is very simple and allows me to do things that are very complex, which is the way it should be. All those programs have so much bloat that is frustrating. When you are trying to be too many things to too many people, you start to have just way too much going on, then something gets lost because you can't constantly work for the world. You have to work for the main set of people using your program.

I haven't found another program that I really like as much as this solution. There are a lot of programs that I use on a regular basis where the company doesn't do anything other than work to the lowest common denominator, not for the people who really use it all the time.

It is a fantastic program. It is just limited.

Lucidspark's interface and intuitiveness are great. It is sometimes frustrating because things aren't where you think they would be, and then you find them. One of the problems I have is that you look in one area for all the things that you need, then when you're going through one of the help documents, you find out that, "Okay, the reason why you couldn't find that was because you were looking in the wrong place." While it is great, it would be nice if everything was in one place and I could move it to where I wanted it so I could make it easier for myself to use. Aside from that, I think it's a great program. 

I have looked at a lot of the videos, and I always find it amazing that I have done things in very complicated ways when I find out that there are people who are doing something similar but they are doing it in a completely different way. I guess this means that you have to read, and most people don't read. They just jump in, then they look for help later.

They are doing a great job. I really like their software and will continue to use it. I would just like some things to work a little bit better. 

Read before you use it. There is a lot of information out there that is very helpful and saves a lot of time. People like to jump into programs and play around with them. When you have a program with a simple interface, and all Lucid's programs are very simple in their interfaces, but they do a lot of complex things. If you don't know what the text tool can do, then it is really just for making words. You won't get all of the wonderful things that are built into a lot of these tools unless you read, and people don't read.

I spoke to some people while I was working on this project right now, and they were like, "You know what? This program is really great because I can type things, but I can't format anything." I said, "What do you mean you can't format anything?" I was like, "What's the point of having a text tool if you can't format your text? Of course, it's there. It's right on top of your text." They are like, "Really, I didn't see that." 

There are a lot of people who work with us that don't have any idea about what any of the tools do. That is very frustrating because people just don't read. I would suggest that users take a course. There is so much on Lucid's website. There are so many things available. They are not always easy to understand, but there is a tremendous amount there. I don't think they need to do anything they are not doing already. I think they're already doing everything, which is great. I think that you really can't train your customers. You have to just give them what they don't know so they know the right questions to ask.

I would rate Lucidspark as an eight out of 10. If I didn't have to rebuild everything, I would give it 10. Because I do, that is hugely annoying. 

We use Lucidspark mainly for architecture diagrams. Whenever we present it to publication teams, we develop an architecture diagram. It is very intuitive and easy to share with anyone.

In my current role, it is very easy for brainstorming whenever we are dealing with high availability, disaster recovery, and mapping servers. 

Lucidspark enables us to prioritize ideas, which is pretty helpful. Based on our brainstorming, we come up with different ideas. So, we can examine the pros and cons of someone's idea.

It helps with our brainstorming sessions when we are working from home. It is like having a whiteboard in the office.

It is fast. You can access everything from the web browser. You don't need to install anything and can easily share it with anyone when presenting. You can also create custom versions of it. Everything is drag and drop.

Lucidspark's user interface and intuitiveness is an eight out of 10. I can easily recognize most features, even though I haven't used them. When I started using them, it was very easy to check to see what features were available. Basically, everything is drag and drop. It is very easy to use. I can start with a diagram then give it to another person who can continue it.

We use the solution’s Collaborator Colors feature. We can assign each user a certain color for their cursor, sticky notes, and freehand drawings, and populate a legend to identify what each person is contributing. This feature is important because we need to know who is doing what. We can easily see when I'm updating something and have already shared it with someone. When I see that person's colors, I understand, "Okay. He is also managing." So, I can ensure all the changes are not conflicting.

We use it with Atlassian. We can easily tag a link in our Jira tasks and compliance stages so people can go from there to Lucidspark.

Because this is software as a service, you don't need to do any installations. You can just access it on the web browser. If you have the Internet, then you can easily access it. 

When two people are editing, there should be a way to lock the other person's changes to avoid having a person overwrite someone else's changes. When multiple users access the same document, there should be some way of locking others out, possibly by changing user permissions.

I have been using it for one year.

It is always available, stable, and performs well. I haven't seen any lags. Nobody says, "It is a bit lagging."

We are not using it to the fullest. We haven't had any scalability issues. We are mainly using it for collaboration and haven't explored the fullest extent of Lucidspark as of yet.

We have 70 users who are database engineers, product management professionals, and business analysts.

I haven't contacted them because I haven't seen any issues.

If I need to find something online, there is a huge community of people working on it, which is helpful.

I used to use Visio, which has limited features. After that, we moved to this solution, which is pretty good. 

The initial setup is a straightforward process. In my current organization, there were extra steps that needed to be taken, like multi-factor authentication. 

The main installation was set up by our IT team. They pushed it out easily.

You can't explain everything in words. It is better to have a pictorial representation.

We also use Lucidchart, which is used mostly for team collaboration. You can easily share ideas with each other.

We don't use Slack. We use Teams.

I would rate this solution as a nine out of 10.

I'm an Agile coach, so I use Lucidspark to facilitate retrospectives and user-story workshops.

We're using the latest web version.

As an Agile coach, where I'm currently working, Lucidspark enables me to create a kind of a forum to collaborate. Whether it's with games, whether it's with discussion, whether it's brainstorming, having a tool like Lucidspark has definitely helped us to be more organized in the way we facilitate meetings. Having something that we can present to people and get them to engage with has been very valuable.

I'm also able to use the solution to prioritize ideas. We use Lucidspark for story-boarding and story planning. When I'm facilitating meetings, I get the product owners to talk about features that they want to develop and then put them on the board. Then, I assist the process of discussions where they prioritize the items that they wrote in their sticky notes. As a result, we're able to collaboratively see the prioritization of the work items. We then end up exporting what we've discussed in these meetings to the tool that we use for product development, Jira, and take it from there.

And it allows us to sort ideas, especially when I do retrospectives with my teams. I'm able to ask questions about things that went well and what didn't go well, based on what people put up on the board. I'm able to categorize them and talk about them, and that really does save us time in our meetings. That's especially true in collaboration, with everybody looking at the board and seeing what I'm talking about or what somebody else is talking about. It does save us time rather than getting people to just talk.

In terms of the productivity of our brainstorming sessions, it has probably made us 80 percent more efficient. With things like story-writing sessions, rather than getting people to talk about the user stories they want to work on, or having them go off to Google Sheets, having everybody work together to put their ideas out there and then sort and prioritize those ideas, definitely saves us time, compared to copying and pasting things from Excel documents onto very flat document structures.

The sticky notes are the most valuable feature we use in Lucidspark. In a lot of the meetings that we conduct, we want people to be able to express themselves. They can grab sticky notes to write down an idea they're thinking about. Using the sticky notes, we can talk through each of the notes that my teams use, or we can sort them based on the kind of feedback we're getting from the questions we throw at them.

The solution’s virtual whiteboard for brainstorming is great. It feels like I have an endless board where I can zoom out and draw everybody to what I'm looking at. It's invaluable, especially right now when most people work remotely.

I have also integrated Lucidspark with Microsoft Teams, so that it is connected to my team's daily stand-ups. While people are talking, or they have ideas, or they need to have a discussion after the meeting, they can just grab a sticky note and place it there. That's something that is publicly available for everybody else on the team. This is an important capability.

There is room for improvement with the user interface. It almost feels "uncooked." It sometimes feels like a prototype rather than the real thing.

I have been using Lucidspark for about a month now. I started this job recently and, so far, this is what we've been using. The company itself has been using it for a few months. All our users are scrum masters and Agile coaches.

I haven't experienced any outages or latency problems with Lucidspark.

It scales well. I have not had any problems with scalability. We've had sessions where there have been 50 people participating and I haven't been aware of any problems. In our company, it's the product development team that uses the solution and that's about 100 people.

We are using about 30 to 40 percent of what Lucidspark offers and those features work best for what we use it for. There are other features of Lucidspark that we probably don't require. We don't have plans to expand usage at the moment.

We have not had to call Lucidspark's tech support.

I had always been a Mural person until I started working with this company. In terms of the user interface, Lucidspark feels very basic compared to Mural. The Mural interface seems a little more straightforward. Lucidspark is a little bit intuitive, but that aspect could be better. There have been situations where I was trying to look for a timer, for instance, and I didn't find it right on time. Also, when someone shares something with me or I need to look through one of the boards I created, finding it doesn't feel as intuitive as I would like.

Also, I wish Lucidspark had an iPad app. Maybe it has one but I'm not aware of it. I have to use a computer, and that is not as intuitive compared to when I was using Mural.

Overall, Lucidspark is a very simple, straightforward application. Anybody will pick it up almost immediately. 

The only tip I have is that if you're going to create a line with the arrow, you just have to select "none" for the arrow points. The line and arrow tools are the same thing. That's something that is not very obvious.

In-person meetings will always trump virtual. People like a lot of engagement, even in-person. People are more engaged when you actually see them face to face. You put out a whiteboard and marker, et cetera. With virtual, it's a little challenging because, first of all, you have to walk people who are not as technically inclined through the tool itself, and sometimes on short notice. If I have a workshop that I want to create, I first have to introduce everybody to the tool, because they don't have the time to go through the tool themselves. Remote meetings pose their own challenges.

Primarily, I was using Lucidspark for the whiteboarding and collaboration. The whole thing was initiated because I was trying to work using the workflow on LucidChart, which triggered me to have a kind of a collaboration meeting. Nowadays, because of COVID-19, everything is virtual. So, I thought it would be a good idea to collaborate over this collaborative whiteboard using my flow in LucidChart over to Lucidspark.

Lucidspark was pretty useful because of the integration feature available, e.g., what you do in Lucidchart can be easily rolled over to Lucidspark. However, I feel there could be more integrations built into it, which would help to bring in more easier integrations from work that we have done on other tools, like Jira or Confluence.

Because of COVID-19, we were not able to run our workshops in person because of the situation. This tool helped us run the agenda of our workshops during those times using its collaboration tool, which was pretty useful for us.

It positively affected the productivity of our working and brainstorming sessions. It was definitely a saver for us because we wanted the agenda to be addressed as soon as possible. We were able to do that, and this solution was pretty useful for us.

I was able to consume what I had done on Lucidchart into Lucidspark.

I have used their sticky notes and free hand drawings. The Collaborator Colors feature is important just to be able to segregate individuals for the better interpretation of what you are putting up on the board. 

I found Lucidspark's virtual whiteboard useful, but I still felt there could be more features, like putting up presentations, creating frames, and being able to run it like a presentation. These things would make it better. If they could add more features for presentations and organizing the different sections of the board in a space, which is interlinked to how you can present them efficiently. This would be very helpful.

I started using Lucidspark very recently, for probably a month.

Performance has been fine. It has been pretty good, in fact.

I have not tested scalability.

I initiated it within my company. I'm a product manager. We did this workshop mid-December, and in the workshop, there were around 15 people.

We haven't used the support.

We have been using a couple of whiteboarding or brainstorming solutions. One is Conceptboard and the other is MURAL, which specifically has more collaboration with more features. For example, one of the features that I mentioned was integration with Bluetooth. So, MURAL has more integrations available. MURAL has the presentation capability as well, which is helpful. It also has more templates to choose from as a starting point. As a con, MURAL is just a whiteboarding tool, whereas Lucidspark has Lucidchart to help provide us a flow chatting tool as well, which kind of an advantage on the Lucid side.

Setting up and using it was pretty easy. The setup was just a few minutes. I was able to work soon after.

I personally had a hard time getting the licenses sorted out. In the organizational license, the whole process took a lot of time. Personally, I feel that the licensing could be done much better on that front.

Onboarding it was a challenge for me. They need to work a bit on making users stick to their platform, be it Lucidchart or Lucidspark, then engage them into any kind of paid services. Primarily, this will help people get stuck on their platform who will eventually use it, since they would have their work set up on it rather than the other way around. Instead of using both of these tools, Lucidchart and Lucidspark, I would recommend sticking with one or the other.

I personally believe in-person sessions are more effective for multiple reasons. You can sketch and draw ideas on a virtual whiteboard, but you cannot replicate the total creativity that comes out of a physical session workshop and what happens on a physical whiteboard. One reason is you cannot replicate the creativity that comes out of the whole environment when everybody is in the same room versus when everybody is collaborating over Zoom, or whatever meeting tools that you're using. Another reason is physical presence adds a little bit to the whole discussion as compared to being on a call or meeting on the Internet. Primarily, it is easier to see expressions, the involvement, and have more participation, as compared to a virtual platform where it is more on the individual to kind of take the lead.

I would not say that the tool itself helps prioritize ideas. Because at the end of the day, it is a collaboration platform and more based on the output of the workshop. The workshop helps you prioritize ideas, but I would not specifically credit that to just this tool, or any tool for that matter.

I would rate it around a seven to eight (out of 10). I still feel there is a scope for improvement, but it is pretty good as a baseline. If some things discussed in this review could be worked a bit on, I would definitely prefer using it.

I have used it primarily during conference calls to share things and to use it as a whiteboard tool, so that I am able to draw block diagrams with remote people, just like I would on a whiteboard in person.

Lucidspark has allowed my team to better communicate visually when it comes to explaining how different things work and then how they go together. We do hardware design, primarily, so being able to show how a system goes together structurally is helpful.

It also enables you to prioritize ideas, which is important. When we are having a meeting and want to assign tasks to people, being able to prioritize what people work on first is important to us.

Overall, our brainstorming productivity has been about the same with Lucidspark as when we were in the office. But because we are working remotely, it has been a time-saver and allowed us to be more productive while being in different locations.

In combination with Lucidchart, it is helpful when it comes to moving your ideas from the idea stage to execution. It definitely helps get everybody on the same page and working in the same direction. It keeps everybody going.

It provides that functionality of being able to draw freehand. That is one of the strong points. The block diagramming and being able to draw and then erase is helpful. And then I can save a copy of it. It's great.

The user interface is good. I have used Lucidchart longer than Lucidspark, so I was used to the way their drawing tool works, and that translated well to using this.

The virtual whiteboard is useful for brainstorming and quickly drawing and getting your thoughts out without having to do a formal, formatted drawing. For example, if I am doing a Zoom call, I can just share my screen and I can draw freehand and change colors.

It's also helpful that the Lucid suite can be centrally managed by a unified administration console. Although it is not critically important, it's helpful that one person can control it.

One thing I wish it had is, if I draw a square or a rectangle freehand, that it would actually just draw a nice rectangle; or similarly with a circle. Some sort of automatic shape recognition and formatting would be helpful.

I also wish I had a pen and tablet so I could draw better. I have a hard time drawing freehand with my mouse.

I have been using Lucidspark since it was first announced in September or October, so it has been a few months.

My impression, so far, of the stability and performance of Lucidspark has been that it's great. I use it just about every day.

In terms of the scalability, I understand you can get whole teams of people working on it and that is great. We don't necessarily need to do that at the moment. At any given time there are four to six people working in Lucidspark in our company, all engineers.

As we grow our business, we will increase the number of seats that we have, for sure.

I have not needed to use their technical support.

The initial setup was very simple and very quick. There were no problems whatsoever setting it up since we use it online. There was no install. It was just a matter of logging in and reading through the instructions and getting to work.

We have definitely seen ROI. It has saved a lot of time and frustration in just doing diagramming. Things come out much easier on Lucidchart than on other tools. Lucidspark has been helpful in remote meetings. If we were all in the office, I would possibly not be using Lucidspark, but its biggest appeal is for remote access.

The pricing seems reasonable. Lower would always be good.

As far as drawing tools go, it has been my favorite. I was previously a Visio user and I find Lucidchart to be much more useful than Visio.

I have also evaluated a lot of tools that compete with Lucidchart, and I have liked Lucidchart better than all of them. It's a personal preference. It is just the way one's mind works. Lucidchart draws things intuitively, the way I would like them to be drawn, without having to figure too many different things out. I have a real problem with the Visio works, and I used to use OmniGraffle on the Mac, and Lucidchart is superior in most ways for me.

For me, the Collaborator Colors feature is only moderately important. And when using the solution for remote or virtual brainstorming sessions the activity and engagement levels of users during such sessions, when compared to in-person sessions, is about the same.

I don't think it provides more time to discuss ideas, rather than organizing them. It's about the same as if we were all in the office and doing it in front of a whiteboard. But especially for remote working environments, it has been really handy. I like being able to export the drawing to a PDF and save it for future reference.

Overall, Lucidspark is a useful tool.

I have a startup. Other members of the leadership team are located across the country in two other places. We do ideation using Lucidspark to have a central repository for our notes, so we have a place to come back and take a look as we move on.

We are a startup. The main thing that we used it for was to develop our go-to-market plan. We used it to talk about and draw our specific customer segment applications, business models, etc. We also used a very low level timeline feature based on where the boxes are held on the chart. We finalized that in Lucidchart and used Lucidspark for go-to-market strategy planning.

Lucidspark makes it easy for all of us to see the same thing at the same time in real-time. It is very easy to move something to the side, then everybody can see it and agree upon it, saying, "Okay, we are not going to deal with this right now." We sort of use containers, putting it in a parking lot for now, then move other things to what we are going to deal with now.

It allows anybody who is active in it to make whatever changes they need to make right then. It doesn't fall on the shoulders of the person who is "taking notes". So, the conversation is able to proceed while people are moving things with containers, adding notes, etc. Everybody can do this at the same time.

Lucidspark has probably changed the way that we conduct meetings. Previously, there were a lot of documents being sent, people having to review them, and sending them back and forth. With Lucidspark, we have been able to just have a very simple outline or a few containers setup in a location, and people know where that location is. When it's time for the meeting, we can just jump into it with the same level of understanding, then proceed to have a conversation with everybody, who have the same knowledge and understanding immediately.

It is pretty easy to move our ideas from the idea stage to execution, using the vendor’s suite of products. Right now, we use Lucidspark. We keep things in it for a while. As those things sort of solidify, they are moved into Lucidchart when it becomes more of a process and less of an ideation or high level idea. We then use Lucidchart for as long as possible. For now, because we are just a startup, there is not much that needs to happen after Lucidchart because we are still developing high-level processes, etc. It works very well for us because there are really just a few steps: a brainstorm of the thought, then putting it into Lucidspark, and ultimately moving that into Lucidchart. 

The most valuable feature is the real-time aspect, being able to know when a particular person is collaborating. It has colors and associations within it, which make it easily visible. So, if I go to something that we created, I can very quickly tell when and who made changes or added notes, at a quick glance. That has probably been the biggest help so far.

The solution’s user interface and intuitiveness are great. I signed in and didn't need to use any tools. I didn't have any questions. Understanding-wise, the interface has the same feel as Google Docs; it is very easy to move in.

Lucidspark's virtual whiteboard for brainstorming high-level ideas and concepts is my favorite part. I was excited when I found out the solution would have this capability. Our company tried other sorts of things to create a similar sort of tool, so it is good that this is within Lucid. You can kind of flip back and forth with the charts that are already created if you have a Lucid account, which we do. Therefore, it is good that it is all held in the same place and things can be transferred, if needed. It has worked out really well for us.

The solution’s Collaborator Colors feature makes it very easy to quickly look to see when and who has made changes since the last time the whiteboard has been updated. The feature is very helpful. This is one of the most important features because of its ease of use. If your team has had a meeting and you have a mental image of what the whiteboard looked like before, and you come back and someone has gone to it in the interim, then you can very quickly identify what has changed and who has made the change. If there are things that need to happen based upon that, it's a very short jump, as opposed to needing separate notes. It is intuitive, making it a lot easier.

I like the Sticky Notes and texts.

Depending on how much Lucidspark wants to emulate a true whiteboard experience, there could be other ways to do things. For instance, we have to create the container when we do it. In a typical sort of whiteboard situation, it could be helpful if there were templated containers, like a parking lot, where someone could just click, then it would show up. Most people with a whiteboard process have something like this, but we do it ourselves. However, this is not something that would keep me from choosing the product.

I would like an integration where if I am looking at a chart and immediately recognize that there needs to be a meeting to discuss something, then there should be a way to just click something and say, "Under team tools set up a meeting based on this chart," and it puts a link to the charts that I am reviewing. Then, it integrates with Outlook (or whatever mail service) and sends it to the appropriate people. The less clicks, the better; if it takes me one click to do that, then I won't forget. I won't have to write it down someplace. It will just be done.

I have been using it for about two months.

I haven't had any trouble. It works the way it should, and it is up when I need it to be up.

We haven't been in a place where we needed to scale. From previous uses of Lucidchart, not Lucidspark, it was easily scalable.

We are really small. For now, I manage the unified administrator console and that is easy to do. As we expand, I can see that it still seems pretty user-friendly and easy to manage. At previous companies, most of the project managers and product developers had access to Lucid. I could see for us moving forward we could have a similar strategy, where people would have access to these tools and that would be important.

Right now, there are just three of us using it. I am the CEO, then the other two are consultants/technical advisors.

As our company matures, I have had good experiences with Lucid at previous companies. As our company grows, it would be one of the baseline software applications that new hires would receive. It just makes day-to-day work, and the transferring of that work across departments and functions, just so much easier. So, as we grow, people will get it.

I have never had any issues where I have needed to use it.

I have used Visio and all kinds of Google Docs. In my experience with Lucidchart and Lucidspark, they make the process painless. It makes it easy for people to become a part of it so there is not a lot of upfront work that needs to be done, instead of making it difficult for people to join into conversations. People can immediately help and are instantly recognizable. It's just seamless moving things through Lucidchart and Lucidspark, even exporting things for people that don't necessarily have it into a PDF. It is very user-friendly and seamless, so we don't have to worry so much about the formatting of things. We can focus more on the actual action of creating.

Box had similar capabilities, at least in the way that we used it. It had a shared document and people could all be a part of the document, but it was very rudimentary, where everybody was able to see a document being edited. It had its own issues with that, but we also used Box.

The initial setup was very easy. I got an email, then 10 or 15 minutes later, the entire team was set up and ready to use it.

The time is no longer spent trying to get everybody to be in one document or sending documents back and forth so that everybody is on the same page. Those things add up, especially as a team gets larger. Also, there are errors that come with that, e.g., sending the wrong version of a document. If the document is held somewhere, then it is easy to determine who made the last correction. Everybody is a part of the team so I can remove people as an administrator who need to be removed or add them to a specific thing. It is very straightforward and worth it in that manner.

It is not cost-prohibitive. It is well worth it, but we are also a small team. We are definitely planning on having it as part of our onboarding for everyone, but I haven't looked at the pricing for an enterprise level or large set of employees. For right now, it's worth the cost and there are no issues with it, but I'm not sure what that would look like with scaling.

I used Lucidchart previously, which is why I believe that I was invited to use Lucidspark.

Every solution has their own framework. We have used all sorts of collaboration/project management software: Visio, Asana, Lucid, and Google Docs. Because I worked in IT, we tested them out. We picked Lucid because of its ease of use and breadth of capability.

Visio is the old standard for people, and it will do a certain thing. However, sometimes it is not the most user-friendly, and there are sort of capabilities that it doesn't have. Google Docs is sort of on the other end of that, where it has this sort of pervasiveness where everybody uses Google Docs, but it is not as user-friendly in getting people to share documents or being part of a document with shared across a team, seeing that in real-time, and having all of those markers. There is a lot more upfront work that needs to happen, as opposed to Lucid where I just send out the emails. People are a part of it, either the team or page. It is very, very simple and straightforward. 

The biggest lesson is that it doesn't have to be difficult. Part of this is a mid-COVID situation, where having remote or virtual conversations can be just as effective as having in-person conversations, if you have the tools which support that. I know that Lucidspark has definitely supported this. My team has never been in the same location, but we have been able to move our process forward with this tool and other tools, just based on its capabilities. So, it has worked well for us.

The first time that we used it, because it was a new tool, the engagement wasn't high. After that, people (other than myself) who hadn't used it before saw its capabilities, then it was used more often.

I would rate the solution as a 10 (out of 10).

I have experimented with using it for brainstorming and I have identified a use case that I want to use it for, but I haven't practiced that use case with it yet. That use case, which I am really excited about trying to use it for, is affinity diagramming, also known as the KJ mapping process.

Lucidspark definitely improved the productivity of our working and brainstorming session. The level of participation and collaboration was up, and people felt that they had a level platform for communicating their ideas and having their voices heard. It was definitely a major step forward from the other collaboration tools that we had at our disposal and was definitely equal to my experiences with in-person meetings.

The real-time collaboration has been valuable. People are able to get in and put their ideas on the chart, on the board, and have their input captured for use by the others on the team. 

Lucidspark's virtual whiteboard, for brainstorming high-level ideas and concepts, is very helpful in that everyone has the ability to add their stuff, add their content, put their ideas down and, to a certain degree, avoid groupthink. That is one major advantage.

The user interface and intuitiveness are very friendly. Users pick it up very quickly and don't need a lot of training or education on it. It's fairly self-explanatory. The people that I worked with picked it up readily. But the people on my team, generally speaking, are technology-friendly. I can't say that would be universal, but it's not something that would require a whole lot of training for my environment, where my user base is all back-office anyway. Those people are fairly technology savvy.

We specifically sought to aggregate data and brainstorming and then to look at the ideas that seemed to have the most value. We were able to prioritize and identify productivity issues and move forward. Being a continuous improvement expert, I tend to use very specific tools for prioritizing, but the tools in Lucidspark did help us do that on a qualitative basis, very effectively. On a scale of "not important," "somewhat important," or "highly important," it would be somewhat important. There are times where we need to do that qualitatively with the team we're working with. At other times I really want to use a very robust, database-based approach and I would use an offline tool for that. But everything that we wanted and needed was there, to do what we wanted from that session.

The tool is very robust. I've got very limited experience, so I haven't noticed any immediate gaps to be dealt with other than, as a new user taking it up, along the lines of the educational training communications.

I did attend a Lucidspark training session, a webinar, and that was incredibly effective in communicating the opportunity to use the tool. On the Lucidchart side, they have a fantastic document-based tutorial and how-to educational module built into the application. I would love to see something like that on the Lucidspark side.

I have been using Lucidspark for the better part of one month. I have only been experimenting with it. I am not a commercial user. I've only been testing it for consideration in production. 

I have had no hiccups or complaints or issues in my limited use. There have been no outages or glitches or anything of note. We've only used it among my team of four people, with me as the continuous improvement coordinator and my team who are black belts.

It is uncertain at this time whether we will increase usage of Lucidspark. We were using it during our trial period but I don't know if the license agreement will include Lucidspark or not.

I understand that Lucidchart and Lucidspark are separate products, but to exploit the power that it offers, getting it into people's hands and then building on it from there, it would be good to see them packaged together, or priced in a way that they would be leveraged. That would be the only thing that would make it even better: to make it more accessible, easier, faster, and cheaper.

I have not had any need to use technical support.

All our previous tools have been offline tools. This is the first collaboration tool that I've used in a virtual remote environment.

We have collaboration tools. We use Google Suite in our business, so we have the Slides and the Docs and the Sheets and Google Meet. They've recently added a whiteboarding function and voting and the other things to compete with Zoom. I believe the whiteboarding function is intended to be that kind of collaborative piece, but I've not used it. It's only been recently released.

We use Lucidchart as the primary application in the Lucid suite. We use that more than even Lucidspark. It's a very user-friendly environment. All of the members of my team are very happy with Lucidchart because they do mapping for our constituents frequently. Lucidchart is very helpful, quick to use, and easy to produce the process documentation that we need to make.

My impression so far is that Lucidspark is more powerful than I am even aware of. It's got fantastic tools and methods with the tagging and some of the automated features for grouping and color coding. It will take time, practice, and repetition to take advantage of them.

Regarding virtual or remote sessions, when it comes to the activity and engagement levels of users, compared to in-person sessions, in some cases it's higher, but it's impossible to force everyone to engage, especially when remote. In an in-person session, you can visualize who's not engaging and draw them in. It's more challenging to do that with virtual collaboration tools unless you've got someone dedicated to looking for that lack of participation. As a facilitator, the virtual piece is challenging, but the fact that everybody can get onboard simultaneously is at least as involving as in-person.

Overall, I would definitely give it a nine out of 10. It's absolutely strong and more powerful than I am aware of. I'm ready to tap into it and would like to exploit it more.

What we've used it for so far is facilitating a couple of meetings.

We used it in a discovery gathering session with a client and they were all given the link to jump into the board. We gave them the ability to create and edit while we retained the overall power to move things and keep everyone focused. That was good and they enjoyed it. With COVID this year, they said it was a really great, innovative tool to use since everyone was sitting in their individual homes.

Using it with clients has really helped with the facilitation on our end, as the facilitators, but also for the clients who are using the process for the first time. We were able to get people in who are not super-technical to understand how to work it, and why we're using it. That actually went pretty fast and was an easy process.

People seem more engaged during virtual sessions when compared to in-person sessions. When I talked with the product owner of the product we're working on, in the most recent session we did, she said that all of her people really enjoyed it. She's been with her team for 13 years and they're getting ready to make a lot of changes. And even though everyone's apart she's said, "It was actually really nice to bring everyone together." Everyone was talking and having a good time and listening, and they were finding out things that all of them didn't like about their old system. And from my team's perspective, they said, "Oh, this is a fantastic collaboration tool." It allows for people to really feel a sense of "I'm engaged," and a sense that "the client hears me, and I'm listening to the client." It created a two-way street, more so than a lot of the time when you're in the beginning of a collaboration session in-person. In the latter situation, you're very much talking at the client. This cuts out that 10 minutes. Then you just say, "Okay, let's take a tour, and here's how it works."

Also, often, in an in-person session, you would go in with a predetermined amount of whiteboards to put sticky notes on. With this solution, if something else comes up that we didn't even think of, we can throw a quick new space on the board for that. That, alone, is nice on the virtual side.

Lucidspark also enables you to prioritize ideas. We used a couple of different functionalities that allow for that and we did enjoy that as a team. To be able to put things into various boxes or containers that I had created allowed for a much quicker process than trying to move sticky notes in-person. You're not walking across the floor.

It also has features to tag and automatically group ideas to help organize and synthesize ideas after a brainstorming session. Once we close out a session, my team does an assessment of everything. We go over it with the client first, just to make sure that that is what they were saying. Then we go in and clean it up ourselves afterwards. Those features are good as we do a team debrief meeting. We are able to keep things moving and not take a lot of time trying to decipher things. That ability to tag or move things around really helps us.

In terms of patterns and themes, we were only really looking for pain points and wishlist items. We didn't go too deep into that space, but we did use it for that. We were trying to group things into various buckets within our client's current system, to share how their system is currently interacting, and what their issues are. It really did help us to pinpoint those things with better clarity. We could then go back to the product owner and ask her to validate each thing, and each was in a specific box. She could just look at them all and say, "yes" or "no." It did help very much.

The tagging means we're able to take everything from the board, the way we aligned it, and then transpose that immediately into a document for the product owner and all of the stakeholders. They can look at it, review it very quickly and validate, while using snapshots from within the Lucidspark board itself. The ability to automatically group ideas helps save time. 

Overall, Lucidspark has brought the productivity of our working and brainstorming sessions up to a new level. All of my team felt confident. They enjoyed it. A lot of them said it was the best session that they've been in, ever. The product owner we were working with, a group that had never used a system like this because their organization is a government entity, was a little scared at first, but once we showed them how easy it is, they were loving it. That helped us and made me feel confident too: "Oh yeah, this is good." People enjoy this and it's something that we're definitely going to continue to use because of its ease, but also because of how it just allowed for everyone to feel, and to know everything was being recorded on the board. Nothing was lost or missed. And in terms of productivity, normally we would be holding about a two-hour meeting. We kept each of these meetings to 90 minutes because of the streamlining of the features.

For me, being able to drop things into the board has been the greatest experience. In the middle of conversation, when I'm facilitating, and especially if I don't have a second facilitator, I'm able to just drop things in and keep moving. That allows us, as the company overseeing the whole process for the innovation that's happening, to stay at a good pace. That's the best part. Those drop-in features have been excellent.

We used to use other products in the past to create similar end goals, but now we are able to automatically add in certain things. One of our biggest hindrances with other programs was Swimlanes. While you're in the middle of the meeting and someone says, "Hey, let's add Swimlanes," you can add them on-the-fly. You just click it and do it. That's been a really wonderful experience. It's not just Swimlanes. There are a lot of things where, while we're in the middle of a meeting with either a client or an internal meeting, we're able to collaborate altogether. That has really been a benefit of the product.

I like the Lucidspark user interface and its intuitiveness. One of the things I definitely enjoy about the interface itself is that I switch between a mouse pad and a trackpad. Just that factor, when you're trying to move things quickly and go to another spot on the board— because you're under a time constraint, especially with meetings today—is really helpful.

The virtual whiteboard is also absolutely fantastic. It has streamlined all of those aspects that we would have done via PowerPoints and other types of on-the-fly screen sharing that were used in the past. Now, everyone can be in the same space. That part of it really helps us to feel confident and allows us to be more engaged with the client and vice-versa, with the client being engaged with us.

In addition, the Collaborator Colors feature is important, especially when you have more than three people on a board, because otherwise you get lost. It allows for us to feel a sense that everyone is there. Everyone is not the same color, whereas with other systems they all have the same color, and that limits your ability as a facilitator. When they're all the same color you're having to go click on the actual tab and see who wrote what. So this is a very good functionality.

One of the things that was mentioned in the training is that they're working on some updates. I hope that one of the updates will be a zoom-in/zoom-out function that's a little different than what they currently have, just to make it flow better when you're trying to move in and out of the board. I know they're working on it and that would be great, once they get that together.

In terms of the engagement factor, we did get a little bit of feedback that it would be helpful to have some type of a training walk-through board from Lucidspark, a template for people who haven't used the solution.

The biggest lesson learned from using Lucidspark, for me, was getting everybody into the board and getting them comfortable. I looked through the templates and there isn't a "Getting To Know Lucidspark" template for people who are not licensed users. I learned that I needed to actually dedicate 15 or 20 minutes just to get people used to everything. Nobody knew how to use it so I had to get everyone up to speed. Once they were up to speed, they were fine and they were able to flow through it. That's something that I can say I need to do: to make sure I give more time for that, whenever I get another new client onboard with the solution.

I've been using Lucidspark for about two months .

The stability is great. It responds well when we have 10 or 15 people in the board at one time. Everyone was able to enter stuff in. It wasn't like there was any lag, and people weren't getting frustrated. That's my gauge. If people start getting frustrated with a system or an interface then you know there are issues. But none of that happened here.

I haven't used customer support for Lucidspark.

I didn't have any issue with the setup. I thought it was great. It was set up right away and it was not difficult. To get everything set up took an hour or so.

My company also uses MURAL. At this point, I think the company is going to keep both because some people like one system and some like the other system. I enjoy both. Both have very similar interfaces and each has its own functionalities.

The zoom-in/out feature I mentioned earlier is something that MURAL has. That is the biggest thing that Lucid can work on, and it sounds like they're doing that.

I also use Lucidchart as a business analyst. I create my business process models in there, as well as other types of modeling for other projects that I'm on. The Lucid suite is great because I can draw Lucidchart right into the Lucidspark board and grow it right there, especially if I'm looking for validation from clients. It allows for a much smoother operation for everybody. I can just say, "Hey, is this correct?" and they can validate the process model right there. It enables that process. And the connectedness between the two different programs that I use is great.

It's been very easy for us to move ideas from the idea stage to execution because we're able to visualize everything right there. From that point, we can just draw out the conclusions that we need and put that right into the development team.