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reviewer1593276 - PeerSpot reviewer
Sr. Database Engineer at a insurance company with 10,001+ employees
Real User
Helps with our brainstorming sessions when we are working from home, similar to having a whiteboard in the office
Pros and Cons
  • "It helps with our brainstorming sessions when we are working from home. It is like having a whiteboard in the office."
  • "When two people are editing, there should be a way to lock the other person's changes to avoid having a person overwrite someone else's changes. When multiple users access the same document, there should be some way of locking others out, possibly by changing user permissions."

What is our primary use case?

We use Lucidspark mainly for architecture diagrams. Whenever we present it to publication teams, we develop an architecture diagram. It is very intuitive and easy to share with anyone.

How has it helped my organization?

In my current role, it is very easy for brainstorming whenever we are dealing with high availability, disaster recovery, and mapping servers. 

Lucidspark enables us to prioritize ideas, which is pretty helpful. Based on our brainstorming, we come up with different ideas. So, we can examine the pros and cons of someone's idea.

It helps with our brainstorming sessions when we are working from home. It is like having a whiteboard in the office.

What is most valuable?

It is fast. You can access everything from the web browser. You don't need to install anything and can easily share it with anyone when presenting. You can also create custom versions of it. Everything is drag and drop.

Lucidspark's user interface and intuitiveness is an eight out of 10. I can easily recognize most features, even though I haven't used them. When I started using them, it was very easy to check to see what features were available. Basically, everything is drag and drop. It is very easy to use. I can start with a diagram then give it to another person who can continue it.

We use the solution’s Collaborator Colors feature. We can assign each user a certain color for their cursor, sticky notes, and freehand drawings, and populate a legend to identify what each person is contributing. This feature is important because we need to know who is doing what. We can easily see when I'm updating something and have already shared it with someone. When I see that person's colors, I understand, "Okay. He is also managing." So, I can ensure all the changes are not conflicting.

We use it with Atlassian. We can easily tag a link in our Jira tasks and compliance stages so people can go from there to Lucidspark.

Because this is software as a service, you don't need to do any installations. You can just access it on the web browser. If you have the Internet, then you can easily access it. 

What needs improvement?

When two people are editing, there should be a way to lock the other person's changes to avoid having a person overwrite someone else's changes. When multiple users access the same document, there should be some way of locking others out, possibly by changing user permissions.

Buyer's Guide
Lucidspark
June 2025
Learn what your peers think about Lucidspark. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
856,873 professionals have used our research since 2012.

For how long have I used the solution?

I have been using it for one year.

What do I think about the stability of the solution?

It is always available, stable, and performs well. I haven't seen any lags. Nobody says, "It is a bit lagging."

What do I think about the scalability of the solution?

We are not using it to the fullest. We haven't had any scalability issues. We are mainly using it for collaboration and haven't explored the fullest extent of Lucidspark as of yet.

We have 70 users who are database engineers, product management professionals, and business analysts.

How are customer service and support?

I haven't contacted them because I haven't seen any issues.

If I need to find something online, there is a huge community of people working on it, which is helpful.

Which solution did I use previously and why did I switch?

I used to use Visio, which has limited features. After that, we moved to this solution, which is pretty good. 

How was the initial setup?

The initial setup is a straightforward process. In my current organization, there were extra steps that needed to be taken, like multi-factor authentication. 

What about the implementation team?

The main installation was set up by our IT team. They pushed it out easily.

What other advice do I have?

You can't explain everything in words. It is better to have a pictorial representation.

We also use Lucidchart, which is used mostly for team collaboration. You can easily share ideas with each other.

We don't use Slack. We use Teams.

I would rate this solution as a nine out of 10.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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reviewer1471212 - PeerSpot reviewer
Executive Assistant with self employed
Real User
Made my operations simpler, clearer, and easier to do. Learning curve for advance features needs to be more intuitive.
Pros and Cons
  • "I really liked the sticky notes. They made it easy to change the colors, just click and add ideas, move those ideas around, and then connect them. I felt like they were very intuitive and easy to use."
  • "There are still some things that are a little confusing or too advanced, which is why it's not easy to use and hop on. There could be some other features that could be added, like other templates."

What is our primary use case?

I was developing mostly personal charts. I was using the brainstorming function and mapping my thoughts. I was using the sticky notes and organizing different ideas into categories. I was just manually using all the different tools and functions, drawing arrows. Later, I saw that they also have templates, which I thought was really cool. However, I was just manually using it for creating charts for personal organization and organizational development as well as doing organization for my nonprofit.

I was mostly working on organization, like categorizing, where I would list different projects, as my team had so many different projects that we were working on. I was just listing, then categorizing them, like color coding the different projects. That was the main thing that I was using Lucidspark for.

I was using a web version. I didn't download anything.

How has it helped my organization?

It made my operations simpler, clearer, and easier to do what I had to do. 

Lucidspark enabled us to spend less time creating charts. I feel like that is the biggest thing: Less time having to create the objects/charts and write stuff. That allows you to discuss topics with your team more easily, if you are working with the solution. It saved us about 20 minutes in time.

What is most valuable?

I really liked the sticky notes. They made it easy to change the colors, just click and add ideas, move those ideas around, and then connect them. I felt like they were very intuitive and easy to use.

I really liked how the virtual whiteboard can expand, then you can just move around. It is just one whiteboard, but you can make multiple ones. One whiteboard seems infinite; it seems like I could just keep scrolling and using the space however I want. So, I really liked that feature. I also liked zooming in and out, which is really helpful.

You can easily move things around. It's hassle-free. You can expand the whiteboard as much as you want and create more space. You don't have to manually alter the pixels of how big the canvas is. You can just keep scrolling if you want more whiteboard. It made my life so much easier. Zooming in and out of the whiteboard is an awesome feature that stuck out.

What needs improvement?

There are some things which are kind of complicated to know how to use. I would have to get used to them a bit more, or learn how to use them more, because I feel like there are a lot of features and I don't really know about all of them. I would need more tutorials, and that's one of the biggest things. 

It's so nice when you're able to just hop onto a program and intuitively know how to use it. Also, it is so tedious to have to teach new team members how to use the program, especially if they don't collaborate consistently but are hopping on for one meeting. The easier that they could make it for people to learn, like improving the learning curve, the better that Lucidspark could be. 

What drew me to Lucidspark was that I hopped on and it was easy and intuitive. It was very nice to look at and use. That caught me. However, there are advanced features that I would have to learn how to use, and if I want my other team members to use them, then I would have to be able to quickly and easily explain them. So, if they could make pop-up tutorials for new team collaborators, e.g., click here to do this and that as a very brief intro tutorial, then that would be helpful. I don't know if they have that already, but that would be helpful for collaborators.

There are still some things that are a little confusing or too advanced, which is why it's not easy to use and hop on. There could be some other features that could be added, like other templates. What I really liked was how there were templates that gave you examples of how you could use Lucidspark. I feel like that is helpful for people to see.

Adding more variety would be helpful for people. 

The easier it is to use, the faster someone can just pick it up and start using it. I feel like that will improve the platform and get more people to join it. A lot of small organizations need these sorts of tools, but they don't have time to spend learning about what is good about this solution and how it can help them. I would recommend making it as easy as possible, especially for small organizations.

For how long have I used the solution?

Today, I attended a Lucidspark tutorial, but it was probably a few weeks ago when I was actually using the solution.

I used it a year ago for a few months. Each time that I was using it, I used it for about an hour, then I would go back to it and use it again for about an hour. I was using it to make some charts. I used it like 10 times.

What do I think about the stability of the solution?

The stability was pretty good. It didn't glitch or freeze. 

What do I think about the scalability of the solution?

I showed my charts to other people, but no one else used Lucidspark.

I feel like Lucidspark would be more useful for smaller teams, like five to seven people, because if there were a lot of team members, then that would get very complicated.

How are customer service and support?

I did not contact their technical support.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Previously, I was just trying to make charts on my own using various software, even Photoshop, where it is kind of ridiculous to make shapes. I felt like it was so tedious and time consuming. Then, Lucidspark made it so easy to make charts. That was just so helpful. Lucidspark is so fun and eye-catching because of the different colors. Also, you can zoom in and out. Even with the dotted background (the whiteboard), it's easy and fun for the eyes, rather than some boring software that's so tedious where you have to manually draw all the shapes for the charts. It has a fresh user interface that is very modern.

I just Googled "online chart maker", or something like that. That is what I needed at first: To make charts easily. I was using Photoshop, and it was just a ridiculous, tedious process. Manually making circles and adding text was kind of crazy for me, so I thought, "Maybe there's an easier way to do this?" I was searching for a program on Google, then I found Lucidspark. I signed up, and I thought, "Wow, this is perfect. It's better than I expected."

How was the initial setup?

I created an account, saw the whiteboard, and then just started using it. It took a minute or two to get in and start using it. I don't remember seeing any instructions.

What was our ROI?

Return on investment depends on how much you use it, especially if people collaborate.

I was able to make boxes and objects for charts very easily, because it was just click and drag. That just made it faster. I didn't have to spend time manually making those parts of the chart, like boxes. That saved so much time where I could spend my time creating my ideas and thinking at the same time as I'm drawing it on the whiteboard. It's almost like doing it on paper, but even better. I felt like I was able to think and put it on paper at the same time, as if I were doing it on real hard paper.

What's my experience with pricing, setup cost, and licensing?

I was using the web version. I don't know what I signed up for, but I don't think I paid anything. It was just free. 

Which other solutions did I evaluate?

I have used other visual collaboration platforms, but Lucidspark is definitely the best one I have seen.

What other advice do I have?

This is a great intuitive platform for making charts. I liked how easy to use it was. You should try it.

There are tools that can make your life easier. It's good to invest in them because they will make the productivity and efficiency of your organization better.

I have not collaborated with anyone yet, but I did see that feature in the tutorial today. I thought it was really useful. So, I might try it the next time I can, but I haven't used it yet. However, I thought it was really good when I saw it.

If there are more tutorials in the future, it would be really useful.

The solution does have features to tag and automatically group ideas to help organize and synthesize ideas after a brainstorming session, but I didn't really use that feature yet. I was still manually categorizing my stuff. I didn't actually use that feature.

I actually do plan to increase my usage going forward. I hope they have more tutorials like the one I attended today. These days, I am teaching a lot online. So, I feel like I could use this sort of whiteboard for my teaching my students. I feel like I want to try something new and see how it works.

I was going to start exploring Lucidspark a bit more and trying to use it more to see if it helps me. If so, then I might possibly invest in it. However, that depends on how much I will use it and if it will be useful for what I'm going to need it for. I just tried it a few times, and for various uses, so I will keep trying it a little more.

I would rate Lucidspark as a seven out of 10. 

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
Lucidspark
June 2025
Learn what your peers think about Lucidspark. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
856,873 professionals have used our research since 2012.
reviewer1626771 - PeerSpot reviewer
Director Product Management at a tech services company with 11-50 employees
Real User
Great templates, useful for brainstorming, and helps illustrate ideas and timelines
Pros and Cons
  • "I like the fact that Lucidspark has got all these templates that we can use."
  • "The challenge that I always face with a tool like this is how to convince other people to start trying it out. I can't say if Lucidspark does a better job than other such tools."

What is our primary use case?

I started exploring Lucidspark due to the fact that I needed some tools to help during meetings, especially during our brainstorming meetings with our own product teams. That's why I started exploring Lucidspark.

I have not yet used Lucidspark's Virtual Whiteboard for brainstorming high-level ideas and concepts yet. The way I've used Lucidspark is that  I start drawing on my canvas and I screen share what I'm doing. I have not used the Virtual Whiteboards.

What is most valuable?

I have been trying to use the mind maps and the persona templates. I like the fact that Lucidspark has all these templates that we can use. However, I have not explored it as much as I'd like to. As I continue to use Lucidspark, I am exploring those templates and I'd like to keep going. So far, the variety of templates has been good.

I find that the solution helps me illustrate certain points. Sometimes when we are in a meeting and people are coming up with ideas, it helps to see them visually. For example, we were having a discussion on how our product would work and what really helped was when I put together a timeline view of the user's journey with our product. That immediately gave us perspective and we were able to pivot our meeting around that timeline discussion. Creating that was helpful, however, I probably could have created it quicker on PowerPoint than on Lucidspark.

What needs improvement?

It's not intuitive. There's the learning curve. That is my barrier to using a tool like this. I come from a background where I have used mind maps extensively, however, even to replicate the usage of a mind map in Lucidspark, I have found it to be quite cumbersome. That's why I believe there is a bit of a learning curve. I'm still trying to figure out which template I should use, whether it was the right one, and things like that.

While I am still exploring, the next thing I would look for is how I could integrate a Lucidspark diagram with Atlassian Confluence. I might also look at integrating Lucidspark with Microsoft Teams. I don't know if it does it already. I haven't looked yet, however, I would want to try those features out, if I continue using it.

For how long have I used the solution?

I've only used the solution for a few weeks. It's been three weeks so far. 

What do I think about the scalability of the solution?

The solution may extend. The challenge that I always face with a tool like this is how to convince other people to start trying it out. I can't say if Lucidspark does a better job than other such tools.

How are customer service and technical support?

I did not interact with technical support. 

How was the initial setup?

The product is browser-based. In a few clicks, I was able to get going. I was able to see what the product does.

It takes mere minutes to set up. It's not more than that.

What's my experience with pricing, setup cost, and licensing?

I haven't used the solution to collaborate on brainstorming as I'm a little skeptical about the pricing, and I want to make sure that it's a useful software before I start to invest in theme-specific features and get other people also to use it. I am not a hundred percent comfortable with the software myself, however, that might change a few months down the line.

For myself, I don't know if it is worth the price, as I don't know how much I would use it, whatever the pricing might be. What I'm keen to do is keep exploring with the free version. I use it as an individual and then I screen share when I'm working with the team. I can keep doing that with my free plan, even with the number of limitations that I have. I will probably just figure out the pricing at a much later date.

Which other solutions did I evaluate?

I have tried Lucidchart once upon a time, however, I'm not actively trying that anymore.

The reason I tried Lucidchart was that I was on a Lucidchart page and then I was prompted to try it out. I don't know how I got in, however, I was curious. Also, someone had recommended to me the product, which was quite similar to Lucidspark, a competitor of Lucidspark called Miro. I had been exploring that for a while, and when I got this invitation to try out Lucidspark, I was more than curious to see how they compared.

The main difference I have encountered is usability. There's a way of doing things. For instance, in Lucidspark you have to get into a pan and zoom mode versus an edit mode. You have to specifically toggle between the two. In Miro, it approaches that a little differently. It does more drag and drop, and it creates a minimap for you to navigate your canvas. That's the main usability difference. Both have a lot of templates, which are good to explore. If you can structure your templates correctly, then it can lead to a very productive brainstorming session for the whole team.

What other advice do I have?

We are using a web-based application.

It's good to plan ahead when using Lucidspark. Let's say that you've got a three-hour brainstorming session and you're trying to do a product discovery workshop. You need to have your templates set up beforehand to say that this is what we're going to use. For instance, if you're going to have a persona discussion, you can't hope that Lucidspark has got good persona templates. It's better that you explore everything before the meeting and make sure that you have the right template, which you want to fill up with your team.

I'd advise those considering the solution to go ahead and create something. It's only when you start filling up your canvas with ideas that it actually appears valuable. The blank canvas can be daunting, yet, once you start filling it up with stuff that's relevant to you, it can spark conversations.

I'd rate the solution at an eight out of ten.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
reviewer1625511 - PeerSpot reviewer
Solution Architect at a tech services company with 1-10 employees
Real User
Intuitive, collaborative, and offers a great virtual whiteboard feature
Pros and Cons
  • "The fact that you can have multiple users working at the same time is a really big plus. The fact that we can all collaborate in real-time is a very useful aspect."
  • "One thing that I actually found difficult to do was to introduce video calls. Managing calls and the whiteboards and being all remote is difficult."

What is our primary use case?

Currently, we are using Lucidspark to design and export database structures. We mostly use it just for that, however, we were using other software for doing mind maps, and we're starting to introduce the use of Lucidspark also for this purpose. We were also using another software for designing infrastructure, the architecture of software, and infrastructure in deployments. We have recently started moving into Lucidspark for that as well.

How has it helped my organization?

Last week we had to design and deploy a database really fast. It was for a customer of ours. The thing was that it being July in Italy, a lot of our employees were on holiday. We were on a strict term and therefore we had to gather around our war room to design and implement our database structure. Being able to have an export from working all together on the same document at the same time for the structure was really helpful. We could not only have discussions in real-time and have one point of entry. We could also have multiple points of entry and multiple discussions going on at the same time on the same structure. That was one of the pluses.

Being able to represent the whole database in a really easy-to-use and fast-moving application, having the possibility to export that same database into real code, being able to pass that real code in real-time, really flawlessly, with a couple of clicks, really cut down the amount of time that it usually takes from the designing of our database to putting it into our database engine and being able to test it. The product really cut down our times by quite a bit, and that was a huge improvement in our pipeline.

We design the database and then we have to physically write the structure of each and every table. We still have to make some modifications to the code itself for some specifics, however, I would say that the amount of the time that we use to actually write the code for the SQL has been cut down by 80 to 85%. It's a huge improvement. That's why we stepped up our game from the free version to the paid version. The benefits are enormous.

What is most valuable?

The ease of use is great. It's far more fluent in the process. Using the software itself is actually a breeze. It works flawlessly. It has no hiccups. 

Lucidspark is really fast, even on relatively low-powered computers. It simply needs a good internet connection. It's also really smooth to use. We tried it on big projects and we put a lot of data into our schemas and it still works flawlessly. Zooming in, zooming out, there's no problem. 

Presentations come out really good. 

The fact that you can have multiple users working at the same time is a really big plus. The fact that we can all collaborate in real-time is a very useful aspect.

We can introduce frameworks inside the application and it exports it in a perfect way. The fact that we can export the database code directly into SQL, for example, is also a really big plus.

The interface and intuitiveness are actually really good. It's really pleasant to use. It feels fresh and new. Our UX department said that it's actually really competitive with what is out there, and probably a step further, meaning that it's actually really good in comparison to other options. It's easy to use, and it's good to look at. It feels natural, as it should. There has been really great work put into the design.

We've tried the virtual whiteboard for brainstorming high-level ideas and concepts, however, not for too much. If I recall, we did two sprints with that. It looked really interesting and it looked like an opportunity to expand into something that we already did, given the fact that we became remote for a lot of our tasks. 

For whiteboards, you can assign each user a certain color for their cursor, sticky note, et cetera (although not for the whiteboard). This is during database planning. We could actually see who was handling which part. That was a really nice part of being able to work all at the same time. We could recognize who was doing what and take into account that we might have different timetables. With this feature, we know who made which change. That was actually useful.

Having an infinite whiteboard has its pros. We all can develop something in our small corner while everybody's working on the same thing, and then we can just copy and paste and stick together whatever we've been working on. You can get visibility on an entire project. This isn't the case with a physical whiteboard, where someone presents infinite space, and someone else's work is on the back of the board, for example. 

During specific scenarios, we can prioritize ideas. Being able to have a whiteboard actually helps us with prioritizing which tasks we can work on. We use an agile methodology, and therefore we can have voting systems on ideas which helps us in our meetings. We can decide which goes into sprint planning first. 

Lucidspark may have features to tag and automatically group ideas to help organize and synthesize ideas after a brainstorming session, however, I don't think we actually have been into that space at this point. It is something that we want to use in connection with our Confluence and Jira activities so that we can actually prioritize, make sprints, decide the sprints inside that, and then have them organized into Confluence as documentation and in Jira as tasks themselves, or actual sprint stories, et cetera. I've seen from the documentation that this is something that is possible, however, we haven't tested it yet.

What needs improvement?

One thing that I actually found difficult to do was to introduce video calls. Managing calls and the whiteboards and being all remote is difficult. Apart from that, it works pretty well.

Sometimes the whiteboard can be distracting if someone is presenting. For example, if one person is building and wants to have the attention of others, it can become a bit hard to focus the sharing only on that specific part, or following that specific part and not having a call at the same time, which is something that actually works in-person. It's easier to focus in-person on a person just talking in front of a whiteboard and presenting whatever he's working on. 

Right now, we're using the web-based version. If there could be a desktop application or a specific OS application that would render faster times with lower lag, under the benefits of having a desktop application, that would probably be in our best interest. A browser is going to have its limitations in terms of how much computing power it can deliver from that standpoint. Therefore, if we could use our own machine to render our schemas, that would probably be an even faster render and offer a smoother interaction between the schema and the user. That would be something that I would like to use. 

At this point, from what we were using in Lucid so far, I don't actually have any suggestions in terms of extra features. I'm really happy with what I have so far, and we're probably going to have to use it a little bit more in order to dream of something better.

For how long have I used the solution?

We started using it in our company two or three months ago with the free version, and then we upgraded to the paid version less than a month ago.

What do I think about the stability of the solution?

Living in Northern Italy, as long as we have a good connection to the internet, the software works flawlessly. We haven't had any downtime. It always responds with the same access speed. Even as our schemas and our whiteboards were growing in size, the access time to the data was always the same. That was actually one of the reasons that we moved from the old software. The old software didn't guarantee this speed and access to our working environment and the data that we worked on, even as the data was growing. This accessibility was a huge plus. It was just like switching between HDD and SSD. Randomizing access time was really useful.

What do I think about the scalability of the solution?

Working together at the same time was also a really big plus. Independent of how many people are working on the platform, we maintain the same level of proficiency. Everyone could actually access the same amount of resources at the same speed at the same time. In that sense, it scales well. Even with a growing number of users, it didn't actually lose any speed. The user experience stayed the same no matter how many people were working on the same schema or whiteboard.

In terms of expanding the capabilities of the platform itself, scaling the platform itself, my perspective is that it works flawlessly. We've been using it for a couple of months, three months now, and we actually haven't had the time to really stress it to a point in which we could see the scalability features stretched. That said, it looks really good so far.

Currently, we have seven people working on the same project at the same time, and we have multiple boards. Probably the highest usage that we've had is four people working on the same board at the same time. We have a wide variety of positions, ranging from data scientists to front and backend developers to UI and UX designers.

Right now we are using it on a daily basis. Being able to use it for planning and for the daily work of the company itself, we can actually use it for a lot of different tasks. We started from the database design and architecture infrastructure, which was more development-related, and then we introduced it also to the UI/UX team, and now they are using it as well. The company is using it daily now and pretty extensively.

How are customer service and technical support?

I had a weird experience at first with technical support. Meaning, that at the beginning when I asked their support team if they could help me with the setup of the premium account, the paid version, they were unavailable when I asked for them, and then I forgot about it. For the rest of the week, I kept receiving emails, which I thought were just commercial emails.

Then I read them last week and I found out that it was actually their customer support team writing me direct emails, asking me if I resolved the issue. I am actually to blame for not answering them right away, however, they were really, really helpful, they actually care, and they follow up on a daily basis to see if my issue was resolved. It was my mistake completely that I thought the emails were commercial messaging.

That incident aside, from what I've seen, I would say that they are actually pretty attentive and they want to follow up closely with the client. That was something that made me appreciate that they went the extra mile to help me resolve my issue.

Which solution did I use previously and why did I switch?

In our recent sprint, due to the fact that we use Atlassian as software for handling tasks and for documentation with Confluence, it is our goal to connect it. It's my understanding that it has been connected, however, we haven't tested it so far. VTT is something that we want to do, and it is one of the reasons that we chose Lucidspark - due to the integration capabilities with tools that we already use.

Integrations are important to our operation - if they work as they are advertised. If they do, they will be a huge boost in our productivity, due to the fact that being able to just share data between our applications, our tools, is something that is invaluable in terms of time management. That way, we can focus on having everything inside one container and then share down the pipeline of production, for example, from mind maps to documentation, adding them into Confluence and from Confluence into tasks in Jira and from Jira into actual production. That's actually a pipeline that we're trying to build, and it's something really, really important to us.

How was the initial setup?

The initial setup was pretty straightforward. The fact that we were going for something really specific made it a little bit harder to find inside Lucid, such as making Lucid usable for a wide range of applications with the same tool, we were going for something really specific, which was database designing, and finding out how to implement database designing into that required some work outside of the platform itself. That said, we found really good documentation on the Lucid website. Once we found that, it was straightforward to implement.

The deployment took less than a day. In the morning we had the accounts set up and shared and the rest of the afternoon was spent just working on it, to find out how we can actually export what we were working on into actual code, et cetera. That was it. 

What was our ROI?

We have witnessed an ROI. Just the fact that we can actually cut the database deployment time by so much is a huge return on investment. We can spend the time that we would be using on the implementation of the database to do something else. 

What's my experience with pricing, setup cost, and licensing?

The pricing is pretty fair for what it does and for the performance that you get. We are in the lowest tier right now as that's more than enough for what we need, and I'd say that it's a fair price. You get a good bang for the buck. It's actually really good.

Which other solutions did I evaluate?

Before this and concurrently with Lucidspark, we are using Draw.io, which is the platform that we were using for database design before. However, it had really bad concurrent working between users and no export feature that would allow us to actually use it without working heavily on the export. 

We also are using Miro and Figma. We're mostly Miro for the whiteboard. I could say that Miro is the closest competitor in terms of the whiteboard feature. Miro has more or less the same speed. It does have a desktop application, which is faster using the render on the computer itself, and it also does have a really nice video conferencing feature between team members. It doesn't have the database capability that Lucid has. Apart from that, Lucid is way better. We started using it instead of using Miro.

What other advice do I have?

We're using their web-based application.

We do not yet use other products in the Lucid suite, such as Lucidchart.

I'd advise other organizations to really try it. If you use any other applications similar to this one, you would see the benefits really quickly. It is worth mentioning that most of the features are actually worth switching from one application to another area in the paid plan. The free plan doesn't actually cover most of the things that we were looking for in a platform. That said, if a company makes a product, it's okay for them to ask for payment for their hard work. If I have to give one suggestion to other users, I would say don't stop at the free version. Try out the paid version and you will see the benefits.

I would rate the solution at a nine out of ten, simply due to the lack of a desktop application and the lower-quality web-conferencing feature, however, for everything else, it's been smooth sailing, from my perspective.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Product Designer at a financial services firm with 10,001+ employees
Real User
Easy to collaborate and easy to share amongst various team members
Pros and Cons
  • "It's easy to collaborate and it's easy to share amongst various team members. I myself am a product designer, and I found that in the past, as a project designer it's hard to work with engineers in terms of finding a product that satisfies what I need and want to do with the project designer and what they need and want as engineers. This tool is a good combination of both, and I feel like it's super easy to use. It makes a lot of sense. It's simple enough, but also has enough complicated features to make it what we want it to be."
  • "The user interface is not intuitive because I have used other applications previously, and it took a little bit more time. Once I figured that out how to save shapes, that was super helpful, but it did take probably one or two times to get there. Once I understood it, it made a lot of sense."

What is our primary use case?

We use Lucidspark as a tool to collaborate on organizing our platform architecture. The company I work for has a lot of different platforms and backend systems and we've used Lucidspark a lot to document what those platforms are, share it amongst our teams, and make sure everything looks correct. If there's feedback or changes, it's really easy to use this app to have that shared with everybody.

An example of the use case would be a request to show the entire structure of our company, data structure, and platform structure. I would create a chart with all that information. Usually, it would be from a sketch or a whiteboard drawing, and then I would use Lucidspark to make it that much more clean, clear, and editable.

What is most valuable?

It's easy to collaborate and it's easy to share amongst various team members. I myself am a product designer, and I found that in the past, as a project designer it's hard to work with engineers in terms of finding a product that satisfies what I need and want to do with the project designer and what they need and want as engineers. This tool is a good combination of both, and I feel like it's super easy to use. It makes a lot of sense. It's simple enough, but also has enough complicated features to make it what we want it to be.  

The usability is overall super straightforward and it makes a lot of sense after you spend some time in it.

What needs improvement?

The user interface is not intuitive because I have used other applications previously, and Lucidspark took a little bit more time. Once I figured out how to save shapes, that was super helpful, but it did take probably one or two times to get there. Once I understood it, it made a lot of sense. I did watch a quick tutorial, which was helpful just to get a sense of how to make some changes and update everything. 

For how long have I used the solution?

I've only been using it for a very short amount of time. It's pretty new to me. I've used other products similar to it before, but I'm on a new team and so we're using this product to check it out and see how it would work from a collaborative perspective.

What do I think about the stability of the solution?

It seems very stable. I haven't heard of any issues with it. I know it's been tried and true with our team.

What do I think about the scalability of the solution?

It seems to scale really well. It seems to be really easy to modify, expand on, and add on to. Currently, we have about 60 users and their roles range from data analysts, backend engineers, front-end engineers, platforms engineers, and one product designer. 

How are customer service and technical support?

I've never had to engage with their tech support but there seems to be a lot of resources.

Which solution did I use previously and why did I switch?

We were using Overflow and were using it mostly just because it was familiar to us and it was pretty simple. But we switched over because Lucid is far more robust in terms of what it could do and is more geared towards the engineering team. It was also more affordable for our team.

How was the initial setup?

The initial setup was straightforward. It was really easy to jump right in and figure things out. It took a little bit of time to find out some more specific things that I wanted to do, but it was pretty easy to understand and figure out.

Our engineering team does the deployment, if necessary.

We needed about three members that have access to deploy. All of their roles are various types of engineers.

Lucidspark is being used within a small portion of our team relatively extensively, but we do have plans to expand on it and provide more access to more teammates at my company. The growth will be slow over time but it surely has been growing.

What was our ROI?

It has enabled us to have the ability to ramp people up more quickly and educate employees more effectively. Even though we only have five or six of us using Lucid, we have a lot of our teammates still viewing and engaging with it. That has been extremely valuable to better document and educate our teammates on various topics and information.

What other advice do I have?

My advice would be to really check out all the features, see all that I can do. Understand that it's a really powerful tool and it could really add a lot of value to what your team does and how they structure everything.

I learned how important it is to have tools that allow my teammates to be able to see what's going on, make comments, make improvements, and to do it in a way that doesn't bottleneck. It has been eye-opening to see how those tools enabled that without having a ton of back and forth. It makes my job a lot easier.

I would rate Lucidspark an eight out of ten. It's a really great product. I do think that there are still possibilities for improvement and extension, or just overall ad-ons to make the user experience a little bit cleaner. But in terms of what it can do and all the additions it has, I think there's a ton of potential.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
reviewer1600296 - PeerSpot reviewer
Founder at a training & coaching company with 1-10 employees
Real User
Provides a seamless, collaborative, and engaging way of working, and the time saved has been a huge game-changer
Pros and Cons
  • "The ease of using Lucidspark is definitely my favorite. It has been very intuitive, and it is easy for me to drag and drop my ideas to be able to be viewed by my colleagues. It is easily accessible for everyone with whom I'm working."
  • "Sometimes, editing text can be confusing. Changing different fonts and subtitles and the shapes that you're trying to use can be confusing. There isn't that much that I would improve other than just nitpicky user differences."

What is our primary use case?

I've been mainly using it to make flow charts and kind of brainstorm ideas for my business. I have not used it for anything else yet. I'm going to expand later into more collaborative forms of using Lucidspark.

I've installed it on my computer.

How has it helped my organization?

Something that has helped me a lot is definitely organization and having a visual map of where I've decided to go with everything. It has helped me become more engaged with my colleagues and with my ideas. It is easier to bring something to fruition once I've had everything laid out in front of me. There is such a high level of engagement with the data that we've been using. It is easier to get everything done in a smooth manner during Zoom calls or even in-person sessions.

Its virtual whiteboard is very functional for brainstorming high-level ideas and concepts, and you can use it for this. It creates an easily accessible area where I can just put my ideas. I don't have to worry about having one person to do the job of writing everything down. It saves a lot of time when working collaboratively. I'm not sure how much time I'm saving exactly, but it has definitely been saving a lot of filler time. Probably, it has saved six hours just on working through. You don't have to assign people certain tasks. Everyone can work on the same thing at the same time.

Its Collaborator Colors feature helps in keeping a track of who's doing what and how different ideas are meshing together. It isn't the most important feature of Lucidspark for us. I am in a small business, and I don't necessarily need to scroll on some sort of infinite whiteboard to see everything, but it is very important from the visual aspect of knowing how everything has been organized. You can see a visual thought process on the screen.

One of my favorite things about Lucidspark is that it is very easy to use. It is very intuitive for all users. There is not much time lost in setting up or doing anything else, which makes it different from in-person sessions. In in-person sessions, you have to set up everything on a real whiteboard and spend time erasing it, whereas, in Lucidspark, you can just click, drag, and delete all of your ideas.

It is helpful for prioritizing ideas. I've been using Lucidspark to brainstorm ideas. Anything that I've used on Lucidspark is going to be one of my more prominent ideas. It makes it easy to bring them to fruition. It turns the ideas into more accessible thoughts that can be added and edited by me and my work colleagues.

It helps you see the way everyone is thinking and the way everyone is coming up with these ideas because it is so visual. Everything is in front of you, and you don't have to worry about the organization as much because it is helping you intuitively do that.

What is most valuable?

The ease of using Lucidspark is definitely my favorite. It has been very intuitive, and it is easy for me to drag and drop my ideas to be able to be viewed by my colleagues. It is easily accessible for everyone with whom I'm working.

What needs improvement?

Sometimes, editing text can be confusing. Changing different fonts and subtitles and the shapes that you're trying to use can be confusing. There isn't that much that I would improve other than just nitpicky user differences.

For how long have I used the solution?

I have been using this solution for about three or four months.

What do I think about the stability of the solution?

It is very stable, and I have never run into any issues where I have to talk to a customer service team. It has been very reliable for me and everyone I've been working with. I wouldn't say that I've had any trouble with it.

What do I think about the scalability of the solution?

I haven't necessarily been in a place where I've needed to use the scalability aspect of Lucidspark, but in the future, I can see that being something that I would look into. Knowing how Lucidspark has been easy to use for me, I'm sure it would be easy for me to scale in the future.

Currently, I'm the main user of Lucidspark, and then I have people who come on to my charts and help me with them. There are probably around 10 or 15 people on it at one time, but I'm the main editor.

It has become my main form of brainstorming and creating ideas before I bring them out into my company. It is just a way to visually see everything before it becomes palatable within the company. In the future, I would end up using it more collaboratively with my colleagues, but for now, it is the personal and visual way of thinking about things.

How are customer service and technical support?

I have never interacted with their technical support.

Which solution did I use previously and why did I switch?

I used Jamboard in the past. I switched because Lucidspark was easier in my experience. It was easier for it to become a part of upfront work instead of making it difficult for everyone to be on one document at the same time. Lucidspark doesn't necessarily have the same glitches that the Google Suite apps have. It has this seamless, user-friendly format that does not get in the way of the actual creative process, whereas Jamboard kind of got in the way. It was more focused on setting it up than actually creating the idea.

How was the initial setup?

It is very straightforward. Learning how to set it up is very easy, and it doesn't take away from the process at all. It is easy to navigate, and it has images. Combined with this kind of modern setup, it is very easy for anyone to use. It took about half an hour.

What was our ROI?

Definitely, just the time saved has been a huge game-changer with everything that I've been doing. There is no time that I have to spend getting everyone into one document or into one file to try and create an idea. It is always there, and everyone is on the same thing contributing at the same time. As an administrator, it is easier to be straightforward and have everything planned out in one space rather than flipping back and forth between different files.

What's my experience with pricing, setup cost, and licensing?

I don't think that the cost is ever something that I considered. It has always been worth it to pay a small payment and help everyone with their tasks. It has definitely helped me become more organized. I don't think that the cost has been a barrier at all, and it is worth it to be able to pay for it.

Which other solutions did I evaluate?

I didn't evaluate other solutions. I just kind of went with it.

What other advice do I have?

It is completely worth it, especially during the time where half of the workers are online. It makes things much more seamless, and it gives us a more collaborative and engaging aspect of working where you feel like everyone is together, especially on the same file. Not overthinking the whole online aspect of Lucidspark would be my advice.

I have not yet used its integration with other products. I have also not used any other product from their suite. I have only used Lucidspark so far.

I would rate Lucidspark a 10 out of 10. I haven't had any issues.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Student at a university with 501-1,000 employees
Real User
A time-saving solution for prioritizing ideas and automatically grouping them, with an easy to use interface
Pros and Cons
  • "The solution enables me to prioritize ideas."
  • "It would be really helpful if more features and templates would be added to the product."

What is our primary use case?

I am making use of Lucidspark as an architectural design tool for my final year project. 

How has it helped my organization?

While I have tried other solutions, I have found Lucidspark to be very helpful with my use case. 

What is most valuable?

The solution offers many features that I find to be beneficial with my architectural design.  

The user interface is pretty easy for me to use... and I haven't faced any kind of issues with it.

The virtual whiteboard for brainstorming high-level ideas and concepts... is good.

The solution enables me to prioritize ideas. This is basically why I use Lucidspark. When I started out on my project I had planned to design my final architecture with the help of some online tool from a white sheet on which I had drawn. When I found out about Lucidspark I realized that it helps me with the design.

The solution has features to tag and automatically group ideas to help organize and synthesize them after a brainstorming session. This ability helps me to find patterns and things among the ideas. It really helps me to share ideas with my friends.

The solution allows me to automatically group ideas so that I can take action and move them forward. It allows me to repeatedly download my ideas, share them with my friends and get their feedback.

The solution allows me to spend more time discussing and revising ideas and next steps and less time organizing them. It really helps me to decrease the need for manual effort. I feel very positive about this feature. It is good enough to help me.

What needs improvement?

The copying and pasting features need to be improved as they gave me trouble when I tried to copy and paste from one end to the other. This proved especially problematic for students who are working on disparate projects. 

It would be really helpful if more features and templates would be added to the product. This would also result in a decrease of manual effort. 

For how long have I used the solution?

I have been using Lucidspark for the past month. 

What do I think about the stability of the solution?

The solution is quite effective and insures against any problem or challenge one may encounter. 

How are customer service and technical support?

We have not made use of the solution's technical support. 

Which solution did I use previously and why did I switch?

While I cannot recall their exact names, I do know that I tried several online whiteboard tools but found their use to be difficult. Lucidspark, by contrast, turned out to be straightforward.

How was the initial setup?

The initial setup took several minutes. I do not have any specific implementation strategy of which to speak. 

What about the implementation team?

We did not use an integrator, reseller or consultant for the deployment.

What was our ROI?

I have not seen a return on my investment.

What's my experience with pricing, setup cost, and licensing?

One must pay extra if he wishes to have a higher level product. Most students such as myself will opt for a paid version. 

What other advice do I have?

In my experience I have found the solution to be quite easy to use. 

I rate Lucidspark as a 7.5 out of ten. 

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Software Engineer
Real User
Easy to get started and very easy to use
Pros and Cons
  • "The user interface is easy to use. There were other things that I was expected to make work like other people had done and they were expected to make things like I had done. Even though we had a template, there were times when we couldn't access each other's template and it was very easy to just go ahead and make it just like they had it. It's very intuitive. It's very easy to figure out where things are and how to use things."
  • "They have a grid system for snapping too, and they've done a lot to try to line things up so that the lines don't squiggle when you draw a line between one item and another. Everything has to be lined up. Everything has to be 90 degrees exact. But a lot of other people on the team just throw something together really quickly and the lines are not straight. And so it would be nice to have some feature that eliminates that problem."

What is our primary use case?

Our primary use case was to put together a presentation for spelling and demonstrating our product and process charts for processes in the insurance industry.

How has it helped my organization?

Everyone was involved in doing a remote brainstorming session. Everyone felt like they needed to be involved. We have a great team. Everyone was involved and had ideas. Instead of everyone drawing everyone said, "Hey, we could do this." And the reason why is because of the nature of who the boss is. She wants to have more control. If we have a different organizational structure, then it would have been easier for everyone to say, "Hey, here's my idea." But you have to throw it out there and see if the boss likes it first. If the boss likes it then we draw it so everybody can see what it is. So it wasn't a true brainstorming session.

Lucidspark has made us very productive. If we didn't have Lucidspark and I had to use Visio, I really wouldn't have used Visio. I would've used another tool like Adobe publisher or something like that. I wouldn't have used process charts. My boss really wasn't asking for that to begin with but once she saw it, she loved it. And so we went that way, but some of the illustrations that we were preparing for the presentation did not lend themselves well at all to process charts. So I used Adobe products to put those together, but once we started using the process charts, that's what she was excited about. And that's what we went with. 

It made us very productive because it was very easy to make the changes once we had our brainstorming session. We were able to scale quickly to make those changes.

We're a startup company and so our goal with Lucidspark is to get more people aware of it. And so the presentation at this point is just for an outside consultant so that they can tell us how we can fine-tune it so that we can actually go to larger people in the insurance industry and get more buy-in. It's too early to tell how successful that will be or how we haven't had the big presentation yet. That will be coming soon. That feedback and input will be coming soon. If it's successful, then Lucidspark will make us look good. It's worth a lot of money to us.

What is most valuable?

Some of the basic process features like the circles and squares for texts and the arrows are the most valuable features. One of the most important features that we used was inserting images and resizing them. I don't think we could have used it if we didn't have the smart snapping system for snapping the lines to objects.

We use basic features like object fill and line color. 

It's very intuitive. There were other features that another team member described as the go-to standard for the industry for making process charts. And so they recommended it. They developed a template with it and shared the template with me. It was very easy for me to just create the same thing. 

The user interface is easy to use. There were other things that I was expected to make work like other people had done and they were expected to make things like I had done. Even though we had a template, there were times when we couldn't access each other's template and it was very easy to just go ahead and make it just like they had it. It's very intuitive. It's very easy to figure out where things are and how to use things.

We used the virtual whiteboard for brainstorming high-level ideas a couple of times. There were a couple of meetings where it was really hard to describe on the phone what we wanted to do. So there are times when we circle things and say, "Okay, we need to move this over, put this over there." 

It's not really better than some of the other things out there, but it worked. It was entertaining for the guy that had to draw with it, but there are several things about whiteboards that I just don't like. But it's really not worse than anything else out there, it's just not better.

What needs improvement?

They have a nice color palette and the color palette is intuitive. What I mean by intuitive is that the colors chosen work really well with the text. If you put text over an object with color behind it, then the text is very visible. So that's very nice. But we worked with the owner of the company to make presentations and she wanted colors that did not make sense but we went ahead and used those anyway. It might be nice to have just a few more default colors set up even if they were the colors that you would have to reverse the text out. Maybe if they were dark and you'd have to use white text on them.

It would be nice to have some of those because everything that we started out with, the boss said, "All of those are pastel colors. So I don't like those. We need something bolder and brighter." That's what we had to go find. If there were some default colors that were bolder and brighter, even though they don't work with texts so well, then we could reverse out the text and make it whiter or something like that. 

They have a grid system for snapping too, and they've done a lot to try to line things up so that the lines don't squiggle when you draw a line between one item and another. Everything has to be lined up. Everything has to be 90 degrees exact. But a lot of other people on the team just throw something together really quickly and the lines are not straight. And so it would be nice to have some feature that eliminates that problem.

I write software, so I know that's probably a very complex issue and they look like they spent a lot of time working on it that still doesn't quite work. That's the only thing that I can think of that might make it better.

For how long have I used the solution?

I have been using Lucidspark for three weeks.

What do I think about the stability of the solution?

It's very available. It's very easy to get started and very easy to use. We didn't have to wait on it to update and didn't have to wait on the server or anything. It was very available and very easy to use. There were no problems at all using it.

What do I think about the scalability of the solution?

There were only three of us using it and so I don't know how big it can scale. I'm sure it is scalable.

We don't have plans to increase usage in the future. Since we've used it in the past and it worked well, I'm sure we'll use it again. But I really don't know how much longer or more we will use it.

Which solution did I use previously and why did I switch?

I have used Visio and I like Visio. I know how to use it. When you're asked to do something quickly and you already know a tool that you can use well, the tendency is to use the tool that you already know. Someone else convinced the boss that this was the best tool. I jumped into this which is a plus for the intuitiveness of their user interface. We were able to get going quickly. It's just as easy, if not easier to use than Visio.

Visio is not really software as a service. It's more of something you install on your system. And so if you're getting started and you have to use it, you would have to install it. Compared with Lucidspark and what we were doing, there are more tools and templates. There is more of an opportunity to get confused and lost. It's a little bit less intuitive. What we were doing with Lucidspark was truly easy and fast and it's online. So you really don't have to do anything to get started or get it going. I really liked that it was very frictionless.

How was the initial setup?

The initial setup was very easy. It was frictionless. Nobody was setting this up for us. And so once the decision was made to go to Lucidspark, we all went out, created accounts, and got started. It was very easy to use.

What was our ROI?

It's too early to see ROI but the boss was very happy with what we produced and I get paid for that. So I have certainly experienced a return on investment from using it. It's $9.99 a month and I get paid well for that. So I've gotten paid for my investment in it.

What's my experience with pricing, setup cost, and licensing?

They have a good pricing model. I'm an independent contractor and so I don't mind paying $9.99 a month for that when I'm getting paid well to use it and get results with it. So I think that's a good model. If it was $39.99 a month, I certainly wouldn't have chosen to use it.

There are no additional costs to the standard licensing. 

What other advice do I have?

It's the easiest flowcharting process software out there. I would have chosen Visio but since somebody suggested Lucidspark, I decided to try it and it was in fact much easier than Visio to use if you're making process charts or diagrams. I'm thinking about using it for planning and creating process charts of my own, not just for my work. I would recommend it.

I would rate Lucidspark an eight out of ten. I like to give room for improvement to things. The snap and grid system still needs to be fixed so that people are less careful about how they make things look.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user