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LeadSquared pros and cons

Vendor: LeadSquared
4.0 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

LeadSquared offers extensive customization and flexibility, adapting to client-specific needs and updates frequently.
The Canvas tool in LeadSquared has significantly expanded customer outreach, and Shopify integrations track abandoned checkouts effectively, leading to a high conversion rate.
LeadSquared enhances organizational productivity by automating processes, improving conversion rates, and saving time compared to manual methods.
LeadSquared has positively influenced the organization, leading to a considerable increase in customer base, improved communication, and higher sales and engagement.
Switching to LeadSquared from other platforms has offered better visibility, lead tracking, and decision-making capabilities, increasing conversion rates by up to 35%.

CONS

LeadSquared's report section is not very capable and could be improved.
The advanced search mechanism in LeadSquared can be buggy at times.
Telephony integration in LeadSquared could be more robust, and Sira report making tool is counter-intuitive.
LeadSquared occasionally gets stuck when running large campaigns, and improvements are needed.
LeadSquared's license control could be refined, and the solution can become expensive as more users are added.
 

LeadSquared Pros review quotes

Shakti Anand - PeerSpot reviewer
Senior Manager- Admissions at Sector 125
Jun 5, 2026
LeadSquared provides an overall platform that significantly helps reach candidates through phone calls and follow up with them, thereby raising ROI for customers.
AT
Gtm Operator, Lead Generator at 404Minds Technologies
Mar 28, 2026
Since switching from Google Sheets to LeadSquared, I have seen significant outcomes; once we moved to LeadSquared, we have visibility, we understand which salesperson has how many leads and what the conversion rate is, we can measure all these things in LeadSquared, and this improved our decision-making, with the conversion rate increasing by about 30 to 35% after moving to LeadSquared.
Kauhslendra  Singh - PeerSpot reviewer
Business Development Manager at Drishti IAs
May 17, 2024
The most valuable feature of LeadSquared is an easy-to-understand user interface.
Learn what your peers think about LeadSquared. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
899,283 professionals have used our research since 2012.
PriyankaShah - PeerSpot reviewer
Digital Marketing &Transformation Specialist at Bajaj Auto Limited
May 3, 2024
The most valuable feature of LeadSquared is the customization.
SigfridCecillon - PeerSpot reviewer
CEO at Arsium
Jan 10, 2023
The initial setup is very easy.
SenthilKumar1 - PeerSpot reviewer
Vice president at AKC Data Systems
May 8, 2022
LeadSquared's most valuable features are it comes equips with all the basic features of a CRM. It integrates well with our existing systems and is user-friendly.
 

LeadSquared Cons review quotes

Shakti Anand - PeerSpot reviewer
Senior Manager- Admissions at Sector 125
Jun 5, 2026
LeadSquared can be improved on various parameters.
AT
Gtm Operator, Lead Generator at 404Minds Technologies
Mar 28, 2026
LeadSquared has areas for improvement; it has good features, but we could work more on the automation part, such as building workflows.
Kauhslendra  Singh - PeerSpot reviewer
Business Development Manager at Drishti IAs
May 17, 2024
The solution's report section is not very capable and could be improved.
Learn what your peers think about LeadSquared. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
899,283 professionals have used our research since 2012.
PriyankaShah - PeerSpot reviewer
Digital Marketing &Transformation Specialist at Bajaj Auto Limited
May 3, 2024
The solution’s UI could be more user-friendly.
SigfridCecillon - PeerSpot reviewer
CEO at Arsium
Jan 10, 2023
The solution can get quite expensive, especially as you add more users.
SenthilKumar1 - PeerSpot reviewer
Vice president at AKC Data Systems
May 8, 2022
The notifications and workflow management can be improved in LeadSquared.