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LeadSquared pros and cons

Vendor: LeadSquared
4.0 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

LeadSquared comes equipped with all the basic features of a CRM, integrates well with existing systems, and has strong user-friendly aspects.
LeadSquared significantly increased sales and customer engagement, offering a positive impact on organizations.
LeadSquared's customization ability and flexibility stand out from other CRM options, allowing updates based on client requirements.
LeadSquared has increased the customer base by implementing better lead tracking and improved communication.
LeadSquared saves significant time for organizations, converting most leads into successful sales and improving productivity through automation.

CONS

Notifications and workflow management need improvement in LeadSquared.
Report section is not very capable and could be improved.
Advanced search mechanism is sometimes buggy.
Improvements are needed in portal stability and customer service response times.
Campaigns can cause LeadSquared to become stuck, requiring enhancement for large-scale operations.
 

LeadSquared Pros review quotes

SenthilKumar1 - PeerSpot reviewer
Vice president at AKC Data Systems
May 8, 2022
LeadSquared's most valuable features are it comes equips with all the basic features of a CRM. It integrates well with our existing systems and is user-friendly.
SigfridCecillon - PeerSpot reviewer
Owner at Arsium
Jan 10, 2023
The initial setup is very easy.
PriyankaShah - PeerSpot reviewer
Digital Marketing &Transformation Specialist at Bajaj Auto Limited
May 3, 2024
The most valuable feature of LeadSquared is the customization.
Find out what your peers are saying about LeadSquared, ExtraaEdge, Zoho and others in CRM. Updated: April 2026.
891,869 professionals have used our research since 2012.
Kauhslendra  Singh - PeerSpot reviewer
Business Development Manager at Drishti IAs
May 17, 2024
The most valuable feature of LeadSquared is an easy-to-understand user interface.
AT
Gtm Operator, Lead Generator at 404Minds Technologies
Mar 28, 2026
Since switching from Google Sheets to LeadSquared, I have seen significant outcomes; once we moved to LeadSquared, we have visibility, we understand which salesperson has how many leads and what the conversion rate is, we can measure all these things in LeadSquared, and this improved our decision-making, with the conversion rate increasing by about 30 to 35% after moving to LeadSquared.
 

LeadSquared Cons review quotes

SenthilKumar1 - PeerSpot reviewer
Vice president at AKC Data Systems
May 8, 2022
The notifications and workflow management can be improved in LeadSquared.
SigfridCecillon - PeerSpot reviewer
Owner at Arsium
Jan 10, 2023
The solution can get quite expensive, especially as you add more users.
PriyankaShah - PeerSpot reviewer
Digital Marketing &Transformation Specialist at Bajaj Auto Limited
May 3, 2024
The solution’s UI could be more user-friendly.
Find out what your peers are saying about LeadSquared, ExtraaEdge, Zoho and others in CRM. Updated: April 2026.
891,869 professionals have used our research since 2012.
Kauhslendra  Singh - PeerSpot reviewer
Business Development Manager at Drishti IAs
May 17, 2024
The solution's report section is not very capable and could be improved.
AT
Gtm Operator, Lead Generator at 404Minds Technologies
Mar 28, 2026
LeadSquared has areas for improvement; it has good features, but we could work more on the automation part, such as building workflows.