Freshsales vs LeadSquared comparison

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Freshworks Logo
458 views|278 comparisons
100% willing to recommend
LeadSquared Logo
713 views|458 comparisons
80% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Freshsales and LeadSquared based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Freshsales vs. LeadSquared Report (Updated: May 2024).
772,017 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"One of the most valuable features is the ability to divert deals based on the potential revenue or specific market to certain sales teams.""Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap.""Email integration is easy.""Freshsales is user-friendly, scalable and stable.""The solution is a low-cost CRM product compared to other CRM alternatives.""I like Freshsales because it's integrated with Shopify which we use to host our website."

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"The most valuable feature of LeadSquared is an easy-to-understand user interface.""The initial setup is very easy.""The most valuable feature of LeadSquared is the customization.""LeadSquared's most valuable features are it comes equips with all the basic features of a CRM. It integrates well with our existing systems and is user-friendly."

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"The solution needs to improve the user experience and leads capture.""The price of this solution could be improved as well as the reporting functionality.""The reporting for this solution across all their products could be improved. Currently, we have clients who export their data from Freshservices to third party solutions such Power BI to create more comprehensive reports.""It lacks customizability for complex and larger use cases.""We can use only one domain in the basic package.""We have a problem with the time to delivery for our customers, although this is not specific to this solution. Time to delivery can be 90 days."

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"The solution's report section is not very capable and could be improved.""The notifications and workflow management can be improved in LeadSquared.""The solution can get quite expensive, especially as you add more users.""The solution’s UI could be more user-friendly."

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Pricing and Cost Advice
  • "The price for this solution is good in general, but in Brazil we do pay additional taxes."
  • "The basic price is affordable. The add ons are expensive."
  • "Freshsales is an economical product."
  • "The tool is not that expensive."
  • More Freshsales Pricing and Cost Advice →

  • "I am not sure about the cost of the solution overall, but with their SMS notifications services, there is an extra cost."
  • "The license is paid yearly, and it is about 30 euros per month per user."
  • "We have an annual renewable license for LeadSquared."
  • "LeadSquared is not as costly as other CRM solutions."
  • More LeadSquared Pricing and Cost Advice →

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    772,017 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap.
    Top Answer:The tags or processes that are codified are too rigid. We want more freedom to update labels, tags, and the process flows within the product. It's too rigid and not customizable enough for even a… more »
    Top Answer:I use the solution to manage my sales pipeline.
    Top Answer:The most valuable feature of LeadSquared is the customization.
    Top Answer:Since we use the enterprise solution, a lot of costs are involved. However, we use it because it helps us with our use case. We have an annual renewable license for LeadSquared.
    Top Answer:The solution’s UI could be more user-friendly.
    out of 172 in CRM
    Average Words per Review
    out of 172 in CRM
    Average Words per Review
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    Freshsales is a single solution CRM designed for high-growth, high-velocity sales teams. The software includes integrated phone and email, user behaviour tracking, and lead scoring on one platform. Users can track events and manage a visual sales pipeline, as well as view custom reports and analytics. Email tracking features enable users to know when and how many times an email was opened, or a link was clicked on. Users can effectively engage with prospects by targeting the next set of email actions, and create personalised sales campaigns from email templates. Insightful email metrics tell users which emails are performing well and which aren’t. The Awaiting Response feature automatically lists contacts that need to be replied to. Freshsales enables direct calling with a simple click on a contact’s phone number. The solution records the entire conversation history including email conversations in one place. Users can add notes, schedule tasks, as well as make appointments. Freshsales also offers personalised welcome and voicemail messages for greeting customers. In-depth customer insights on prospects allow users to plan relevant conversations, and keep track of touch points using the activity timeline. Freshsales collects data and segments activities based on a contact’s behaviour. Users can get perspective on leads with advanced lead scoring, and prioritises important follow-ups. The visual sales pipeline provides complete visibility of deals across various stages. Users can sort and filter by close dates, helping to make more guided decisions for climbing up the sales ladder. Freshsales’ drag and drop navigation tool enables users to move deals across the sales pipeline into any stage. Users can call or email prospects directly from the deals dashboard for a non-interruptive workflow. Visual sales reports and revenue analytics monitor sales progress and identify successful campaigns by source, sales rep, territory, and more. Freshsales mobile apps for iOS and Android let users access deals while on-the-move and stay up-to-date on prospects at all times. Freshsales is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshservice IT Service Management Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

    LeadSquared is a complete customer acquisition platform for businesses. It combines the features offered by both CRMs as well as Marketing Automation software, and thus brings your Sales and Marketing teams on the same page. It lets you :- 1. Automate lead capture from all sources 2. Run email, SMS and drip marketing campaigns 3. Prioritize amongst leads using quality and engagement scoring 4. Track lead activity on your website, landing pages, emails and calls, and 5. Access deep analytics about your sales and marketing activities. It is best fit for businesses in the Education, Real Estate, Financial Services, Health & Wellness, Travel & Hospitality, and Software sectors.
    Sample Customers
    Caratlane, Pykih, Buying Show, INTUO, WallyPark, Exploring Vacations, Raved, Forest, Ascendore, MagePlaza, Vacasa,
    Byju's Classes, Randstad, Trivago, Scripbox, Zoomcar, Quikr, Amberjack, Mettl, Flipkart, iNurture, Vedantu, Eton University, IIHT, NIIT, IILM, Ashoka University, BML Munjal University, O2 Spa, Body Craft, Acron Group, The Deltin Group,
    Top Industries
    Computer Software Company23%
    Financial Services Firm11%
    Educational Organization9%
    Computer Software Company20%
    Manufacturing Company10%
    Media Company10%
    Real Estate/Law Firm9%
    Company Size
    Small Business20%
    Midsize Enterprise12%
    Large Enterprise68%
    Small Business27%
    Midsize Enterprise24%
    Large Enterprise49%
    Buyer's Guide
    Freshsales vs. LeadSquared
    May 2024
    Find out what your peers are saying about Freshsales vs. LeadSquared and other solutions. Updated: May 2024.
    772,017 professionals have used our research since 2012.

    Freshsales is ranked 34th in CRM with 6 reviews while LeadSquared is ranked 29th in CRM with 4 reviews. Freshsales is rated 7.6, while LeadSquared is rated 7.6. The top reviewer of Freshsales writes "Email integration is easy, but we can use only one domain in the basic package". On the other hand, the top reviewer of LeadSquared writes "Reliable and offers helpful technical support but is expensive". Freshsales is most compared with, and Blackbaud CRM, whereas LeadSquared is most compared with Zoho CRM, ExtraaEdge and Salesforce Marketing Cloud. See our Freshsales vs. LeadSquared report.

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    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.