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Jira Align OverviewUNIXBusinessApplication

Jira Align is #1 ranked solution in top Value Stream Management Software and #6 ranked solution in top Enterprise Agile Planning Tools. PeerSpot users give Jira Align an average rating of 8.2 out of 10. Jira Align is most commonly compared to ServiceNow Strategic Portfolio Management: Jira Align vs ServiceNow Strategic Portfolio Management. Jira Align is popular among the large enterprise segment, accounting for 74% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 20% of all views.
Jira Align Buyer's Guide

Download the Jira Align Buyer's Guide including reviews and more. Updated: September 2022

What is Jira Align?

Jira Align connects your business strategy to technical execution.

Jira Align Customers
Anthem, nielsen, Homeland Security, NCR, dimension data

Jira Align Reviews

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Principal System Analyst
Real User
Top 20
Creates visibility, has lots of reports, and removes silos
Pros and Cons
  • "The OKR experience is great."
  • "There are fewer customization options in Jira Align due to how it was designed."

What is our primary use case?

We generally use it for reporting. It's to have transparency, to get to the incremental values. We do have value streams built up on Align and we get the metrics, how the program works, or the dependencies, not just between the teams, between the programs, or between the portfolios.

What you have in Jira are the scalability and the agile approach. It's all about getting to all the stakeholders or the enterprise users so that they can see what is happening from the bottom to the top or from top to bottom and how it's happening. 

When it's all other agile tools, you could just view what each team is doing, and how the work is delivered within the team. However, it is going above and beyond the teams. When you are doing a scaled agile, when it all involves the whole enterprise, you use the Jira Align. It's a combination when you try to do the scaled agile combining the teams, combining the programs, and combining the portfolios, that is when the Jira Align is of most use.

We use Jira Align on top of Safe 4.0 right now. They're not supporting Safe 5.0 yet, however, they are using it as VR; I used it on top of the framework as Safe 4.0.

How has it helped my organization?

We brought it for a very big program. Before that, everything was all silos. The teams were independently working and there was a lot of dependency from one team to another team, which was either tracked in Jira in the roadmap, and it was all over the place. Once we bought the two and tried to combine the teams, depending on what their objective is or what they're working towards, combine the teams and make them into our programs and combine the programs and make into our portfolios, what we saw was a huge value-add. It was transparency. You could see the vision, and the transparency is what was the most beneficial thing - that, and dealing with the dependencies.

.For example, if you have so many teams working towards one goal, not everything can be understood, done in silos. You have to group them in a value stream so they can work towards that one value, and even when they're working towards that one value, you would see a lot of dependencies between the teams and between the programs. Managing that and delivering that on time is what when we push it towards a scale agile with the Jira Align as the thing that holds everything together is what we saw most beneficial

Of course, after that, you would get further enterprise agility, business agility, et cetera, when you start using it more and more.

What is most valuable?

The objectives are good. If you do use a scale agile, the concept of moving objectives and moving your team's work towards the objective is what is going to give you the most value. You plan around the program increments. That's what the program is about. You plan around the program increments, you do the inspect the workshop, you do the retrospective and all those things. However, for example, when a stakeholder doesn't understand the feature, or they don't even care about it, yet they have an objective or a theme, they move towards it. It makes the objectives very clear, and very obvious.

When you try to move work where the stakeholders know what it is and what they're moving towards, at the same time, when you break down the work, the team can understand what they're working toward. A program manager would understand what they have to deliver in a particular timeframe. That kind of split, you could see. There's great visibility there. 

I really appreciate that Jira Align gives the concept or the functionality of what is called a work tree or a roadmap, which brings it all together and gives you a view of what the company or team is moving towards and who is contributing to what. The OKR experience is great.

What needs improvement?

There are fewer customization options in Jira Align due to how it was designed.

For example, in Jira, you can combine stories and you can create an epic. However, in Jira Align, they combine the stories and call them features you can combine features and call them capabilities. You can combine capabilities and call it epic. It's structured differently from Jira.

You just cannot buy Jira Align and just started using it. You can, however, the most beneficial thing comes when you start using Jira, and then integrate it with Jira Align, and bring in all the work done together as the actual work is done in Jira, and Jira Align is just a representation of that work.

It's the naming convention that everyone is struggling with. Jira is more widely used and has a bigger customer base. They shouldn't change the terminology if people need to use Jira in order to get the most out of Align and then have the two different naming designs. It's very confusing.

The UI needs work. We are part of the pilot team who are testing the new UI. Jira Align is trying to change the UI so that it is just like Jira. We didn't like it as the UI makes the functionality kind of change. If you have never used Jira Align and you are a brand new customer who used Jira, the sales pitch would go better.

There are lots and lots of reports and it's very hard to understand exactly how we can use all of them. It's quite dense. They need more documentation.

Buyer's Guide
Jira Align
September 2022
Learn what your peers think about Jira Align. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
632,611 professionals have used our research since 2012.

For how long have I used the solution?

I started using the solution in 2020.

What do I think about the stability of the solution?

They have done a lot of work fixing bugs and making all types of enhancements. They are working to make everything more functional for agile. 

The stability is very good. Our company was very mature and they have 800 programs in it and ten big portfolios. Jira Align does handle everything with no issues. We don't often have big performance problems. However, for example, if you try to load the roadmap for one big portfolio, it does take time. That is understandable as it's loading huge amounts of data. Other than that, it is actually good.

What do I think about the scalability of the solution?

It is very good at scalability. It's not complete scalability, however, Jira getting integrated with Jira Align is great and it scales that way. If Jira Align is open to getting integrated with other team levels, and managing the work tools, then it would be easier. Right now, to use the Jira Align, either you have to use it as a silo, or you should have Jira in the backend. You cannot have other tools. A lot of enterprises would have other Azure tools or Microsoft tools, from which they manage the team's data, and they would be hesitant just to move to Jira Align as they are using some other tools which cannot be integrated. 

Right now, we have more than 5,000 users on the solution. On Jira, we likely have more than 20,000 users. Not everybody needs to be on Jira Align. It is being used extensively, however.

How are customer service and support?

The support was good. They recorded all of the training sessions, for example. They really helped us learn the tool early on and were very supportive. 

In terms of ongoing support, we do have weekly calls where we go over support tickets, issues, bugs, et cetera. We have regular productive TAM meetings. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did not previously use a different solution. 

How was the initial setup?

I was not part of the deployment. That said, looking at it, it seems to be very user-friendly and would not have been a hard setup. I'd rate it a four out of five in terms of ease of setup.

The deployment took more than two months. It's not full-time and we didn't rush through it. We didn't do it enterprise-wide either. We had a lot to consider and we were being strategic. Likely, if you were aggressive, you could do it in a couple of weeks. For us, bringing in the scale agile concept did take a lot of time. Once we figured that out, there was just connecting and creating and mapping the states and all of that was pretty straightforward. There's pre-work to be done, however, it's worth it to take your time. 

What about the implementation team?

We do have a solution architect from Atlassian that helped us with the setup. It wasn't a hand-in-hand implementation. there were training sessions. 

The person who helped us and ran the training was very supportive and very pleasant to work with. What they taught us via training was about Atlassian, however, the setup was so specific to our company, that without having an extensive background in our organization, they really didn't have the capacity to go beyond training. We'd have questions like "what if we did this, or that?" and they would have to circle back to a program manager to get the answers. That said, they did cover all of the topics. 

What's my experience with pricing, setup cost, and licensing?

I can't speak to the exact pricing. 

What other advice do I have?

We are customers and end-users.

We are using the most recent version of the solution. We're using an enterprise edition cloud.

I'd advise users, if they have Jira, to just go for Jira Align. Just start off with a small number of full licenses. You don't need to have a lot of full licenses just to implement Jira Align. With us, we could actually see what's happening in the organization. The silos disappeared. People can see deliverables and objectives more clearly. It helps bring a lot of motivation.

I'd rate the solution nine out of ten, having never used any other enterprise agility tools.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
RaymondMasocol - PeerSpot reviewer
VP of Infrastructure at Credit One Bank
Real User
Top 20
Easy to set up, simple toe manage larger initiatives, and able to expnd
Pros and Cons
  • "The initial setup is very straightforward."
  • "Maybe some of the terms and the connectivity could be improved."

What is our primary use case?

We are primarily managing larger portfolios. In this case here, I'm currently with a bank and this solution is used for larger portfolios of initiatives that are current within the bank. From there we're determining the course of action as it pertains to the work that is then performed by the individual departments.

How has it helped my organization?

Before we had no ability to even manage projects that we ran in Jira. These are software projects, including infrastructure work, and now everything is happening in one tool. The ability to use Jira Align now to bring these projects into a common portfolio is something that we otherwise had to do with spreadsheets prior to this.

What is most valuable?

There’s definitely the ability to manage larger initiatives that go across multiple projects. Otherwise, Jira in itself does not allow you to go across projects. You really have to manage several projects, however, you have nothing that aligns with them. You have to have Jira Align on top of Jira to have that capability.

The initial setup is very straightforward.

What needs improvement?

Maybe some of the terms and the connectivity could be improved. Jira Align in Jira, they share common fields in order to be aligned. These could be improved. Sometimes alignments are missing or they just disappear and we have to reestablish them.

For how long have I used the solution?

I’ve been using the solution for two years now.

What do I think about the stability of the solution?

The solution is stable and reliable. There are no bugs or glitches. It doesn’t crash or freeze. The performance is good.

What do I think about the scalability of the solution?

So far, the solution has been quite scalable. We haven’t had issues in that regard.

In our organization, Jira Align users are limited to about 25 people. In the case of Jira users, there are about 300, roughly.

There are plans to increase usage. It is, right now, used across most of the organization, although the teams have not adapted all processes, all Agile processes, yet. There will be continuous improvements as we go forward.

How are customer service and support?

We’ve been very pleased with technical support so far. They have been helpful and responsive.

Which solution did I use previously and why did I switch?

I also use Rally Software.

Similarly, since Jira and Jira Align are more intuitive., we prefer them Particularly, Jira is more widely used than, for example, Rally. Blueprint was a niche market product that really covered different aspects of the work. In this case, how do you manage individual documentation that you want to manage as part of a single project? That would be an enhancement to Jira, for example. Rally simply was just less intuitive.

The initial cost, particularly for Jira Align, appears to be higher. In the end, even Rally did not offer all functionalities unless you were including other products that were needed to perform the same function, therefore, the cost became equivalent.

How was the initial setup?

The initial setup is very simple and straightforward.

I was not directly involved in the deployment and therefore can’t get into how long the process took or what specifics were involved.

The solution, in terms of maintenance, is handled outside. It is a fairly small team of maybe five people.

What about the implementation team?

The setup was done in-house with the assistance of a vendor.

Overall, we're satisfied with the process. We did have some scenarios where work was assigned, where work was aligned with an individual's account, and when that person left, we were not able to access that one. However, that was more on the administrative side and those were unknown facts to us at the time.

What was our ROI?

We’ve seen an ROI. Since we prior did not really have a good solution and even prior solutions, were much more complex and less intuitive. When we used the product, we definitely saw an improvement. Some of the work continued to be managed in spreadsheets, which are now maintained in a single set of tools. We definitely saw at least 20% to 30% in work experience improvements, time management, and the simple ability to reduce waste time due to generating reports. Externally updating spreadsheets, we saw a lot of improvements in the way how we operate.

What's my experience with pricing, setup cost, and licensing?

I don't have the licensing cost, however, I know Jira Align is much more expensive than Jira. I don't have the numbers as I don't know what the enterprise agreement is.

The operating costs would be there still, as you do need a team that has a general understanding of the application so the operational cost has to be included when considering what the total costs would be.

What other advice do I have?

We are using whatever the latest version of the solution is. I don’t know the exact version number. We managed it as a SaaS. It’s managed by a vendor.

Jira and Jira Align are for larger development organizations and organizations that need to manage the portfolio work in a single tool are definitely a viable option.

I’d rate the solution eight out of ten. If you were to compare the solution with Rally, I’d rather use this and Jira together.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
Buyer's Guide
Jira Align
September 2022
Learn what your peers think about Jira Align. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
632,611 professionals have used our research since 2012.
Chief Technology Officer at Ongil Private Limited
Real User
Top 5Leaderboard
An easy learning curve with great integrations; reporting provides good visibility
Pros and Cons
  • "Velocity and reporting provide good visibility, burndown charts, and particularly velocity measurement."
  • "Lacks sufficient reporting capabilities."

What is our primary use case?

Our primary use case is for running agile sprints, for our weekly planning, task tracking, assignments, milestones, and reporting. I also use the burndown charts, velocity measurements, and developer productivity. We are customers of Jira.

What is most valuable?

I like the solution's ability to create a backlog and in the latest version, the epic view is very useful, you're basically creating a backlog and then dragging and dropping into the sprint. It's very cool. I also like the velocity and the reporting which provides good visibility, burndown charts, and particularly velocity measurement. I've found their email integration very useful and they have a configurable way of adding attributes. They have some of the mandatory fields, some of which are more advanced. The solution has an easy learning curve with the good documentation they provide. For power users, it's very useful.

What needs improvement?

One aspect that could be improved is that a ticket is declared as completed only when it is in the last column of the Jira board, regardless of the state it's in so that completed tickets don't get picked up because it goes by column rather than status. It's an annoying feature of Jira which they could improve. They could also add additional reporting capabilities. If I want to look at a graph of the performance and progress of a particular developer, I can't do that. GitHub gives a lot of good statistics on developer activity, productivity, and I'm not getting it here. It would be a useful thing to have. 

Another feature I would love to have is an inline ticket creation from the  board. Right  now, I have to move to backlog, create ticket and then come back. 

For how long have I used the solution?

I've been using this solution on and off for the last 10 years.

What do I think about the stability of the solution?

There are no issues around stability. Solution is available as a software as a service. I have not faced any outages or bugs which affect our work so far. Its been fairly stable. 

What do I think about the scalability of the solution?

I haven't had any performance issues in terms of scalability. We only have 10 users and it's working well. I know Jira is also used by enterprise organizations, so I don't think scalability is an issue. 

Which solution did I use previously and why did I switch?

I have used FreshRelease and Rally before. When I moved on, I had several options and found Jira hosted by atlassian to be the most viable solution for our startup. It works well so I'll stick with it. key point was it was integrated well with other tools used by us. 

How was the initial setup?

The initial setup was straightforward, it's available over the web browser so there's no installation, it's just a matter of registering. The whole thing would have taken an hour maximum. It's pretty seamless. 

What was our ROI?

well, clarity in terms of what we need to do this week. This reduces friction and translates into velocity and productivity. 

What's my experience with pricing, setup cost, and licensing?

The cost is $3 per user. So I'm paying $24 for eight users. We're just having an issue with the license flipping back to a free plan each week and I need to raise a ticket on that. Otherwise, it's seamless. 

Which other solutions did I evaluate?

Have used other solutions in the past. Jira was chosen because it seemelssly integrated with bitbucket and confluence and provides an integrated collaboration environment. 

What other advice do I have?

Jira is great for small and enterprise organizations. I highly recommend it for startups. Another benefit is that Atlassian gives me Jira, Confluence, Bitbucket, and Trello, they're a useful stack. I can use Jira for project management and agile management, Confluence for content collaboration, Bitbucket for code repository management and Trello can be used for a daily to-do list. It's all integrated. Atlassian has the key advantage of having been in the market for a long time.

I rate the product nine out of 10. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Project Manager at a consultancy with 201-500 employees
Real User
Top 5Leaderboard
Useful customization, technical support responsive, scalable and reliable
Pros and Cons
  • "The most valuable features are the ability to customize the entries and to update them quickly. Since the new version they released, we started utilizing the customization features to create specific codes and symbols for our teams that were not available before. For example, in team A each person had their own symbols and we had our own demarcation. When our project or task was completed, we had a code that we could enter online that let the main project managers know that it was time to remove it."
  • "One of the biggest issues I found in the new version was once we clicked on one of the tasks that were specifically for our group and went to look at the other portfolios in other areas we had to browse all the way back to the beginning. If you click the back button, it would not work, it stayed the same place. Additionally, if you click on page B, but then you wanted to go back to page A it would not go back to page A. You would have to browse back to the portfolio and then find your group again and open it. This was the only issue that I had with it and I am not sure if it is a Jira issue or it was because of the way the site was laid out."

What is our primary use case?

We use the solution for schedule management and to do any updates on projects that we have had. I am a project manager and our organization put together a portfolio for each of us to have our own set of projects listed specifically under Jira that we had to provide regular daily updates for.

How has it helped my organization?

This solution helped our organization by allowing us to do customizations easily for our fast-paced team environment.

What is most valuable?

The most valuable features are the ability to customize the entries and to update them quickly. Since the new version they released, we started utilizing the customization features to create specific codes and symbols for our teams that were not available before. For example, in team A each person had their own symbols and we had our own demarcation. When our project or task was completed, we had a code that we could enter online that let the main project managers know that it was time to remove it.

What needs improvement?

One of the biggest issues I found in the new version was once we clicked on one of the tasks that were specifically for our group and went to look at the other portfolios in other areas we had to browse all the way back to the beginning. If you click the back button, it would not work, it stayed the same place. Additionally, if you click on page B, but then you wanted to go back to page A it would not go back to page A. You would have to browse back to the portfolio and then find your group again and open it.

This was the only issue that I had with it and I am not sure if it is a Jira issue or it was because of the way the site was laid out.

For how long have I used the solution?

I have been using Jira Align for approximately four years.

What do I think about the stability of the solution?

The solution is very stable. We had one issue but I cannot say if it was because of the network that we were on or if it was a limitation of the solution. Everything else about the solution was stable. The only time it was down was when our administrators announced they were going to take it down.

What do I think about the scalability of the solution?

The scalability is good because when we started utilizing the solution we only had three teams and three different sections then from December to January the developers came together and it expanded to 76 different tasks across the teams. When we hit February we had over 300. It is easy to expand and it did not only encompass our teams but also had links to other teams that were outside of our main sets of teams.

Our whole agency was using the solution which is approximately 100 people.

How are customer service and technical support?

When I sent an email out to the technical support I received a couple of answers back. I would say their technical support is good.

How was the initial setup?

When I had to set up my own pages, it was quite easy. I had an enjoyable time creating my own test pages and it allowed me to change many features and test out the different settings. It was very easy to import new documentation and attachments and to set up sub-pages for our team to check in to Jira Align.

What about the implementation team?

It was a large-scale effort for the implementation of the solution and there were three main supervisors overseeing the operation. We have a total of 12 administrators maintaining this version of Jira Align. 

Which other solutions did I evaluate?

I have evaluated ServiceNow.

What other advice do I have?

My advice to others is this is a good solution and if you have multiple teams as we did that require you to provide daily updates then it is the ideal choice. You can track every entry and you can see when it is inputted by a timestamp. If you have a lot of mission-critical or time-sensitive activities, Jira is good for tracking and helping to keep everything organized.

This is an excellent solution and has great functionality.

I rate Jira Align an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Vani Bandargal - PeerSpot reviewer
Customer Manager at DXC
Real User
Quick to set up, user-friendly, and fast technical support
Pros and Cons
  • "The reporting structure is great."
  • "It would be helpful if they had something for capacity planning that was simpler to understand."

What is most valuable?

The epic linking part is the most valuable aspect of the solution. Of course, the story point where we give and it really gets displayed in the scrum board. It helps us a lot.

The reporting structure is great. It has a good burndown chart. Those are really good.

It's quite straightforward to set up. It's very user-friendly.

Support responds very quickly.

What needs improvement?

I remember in my previous engagement, there was a plugin we enabled to add features. One is the epic, and then comes the feature, and then comes the user story. If you go with the standard version, you have an epic and try to do a user story. I also remember we used the feature using a plugin in the previous project. If that can be made available not as a plugin but as a standard way of doing things. That feature kind of category is missing.

What happens with the plugins, is that not every customer will agree to install a plugin. Some are paid and they come back asking, "Why do you need this plugin? You have to pay an extra cost." Rather, if you make it as a built-in functionality, it would be better. It should be part of the standard solution, not as a plugin.

There is some capacity planning kind of a feature out there. I tried to use it, however, it was really not clear how to use it, how it gets reflected and all. It would be helpful if they had something for capacity planning that was simpler to understand. 

For how long have I used the solution?

I've used the solution for six or seven years. 

What do I think about the stability of the solution?

The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

If there is any scale from one to five, it's really good. I would give it five out of five.

The entire team uses the Jira board. The scrum master or the project manager is given additional privileges to configure the swimlane, configure the team, and all those things. 

How are customer service and support?

We are given an email ID. I'm not a Jira admin, however, I am an owner of a few projects within the Jira in the customer instance. However, whenever there is an issue, we do send out an email. Ultimately, internally, it is aligned to one of the Atlassian support people. I have hardly seen them taking more than an hour or two to get back to us. 

Recently, we had an instance where the Jira was completely down, and we were worried about all the stand-up calls, how to run, them, et cetera. However, within an hour, it was all back up and running again. The support is good. they are very quick.

How was the initial setup?

The initial setup is easy to set up. It's not complex or difficult. 

There is not too much maintenance needed.

What about the implementation team?

The deployment is completely outside of Jira, except for putting it up for tracking purposes. No integration is done from Jira itself to handle any deployment activities.

What's my experience with pricing, setup cost, and licensing?

I don't have visibility of the cost.

What other advice do I have?

We have our own instance of Jira. That is not used for any customer project. It's more for our internal. When I work for a customer, the customer has their own instance and there is a license and we use their Jira. We don't expose our internal Jira instance to any of them unless they want to pay for a license and set up their board, which no customer would do.

We have a licensed version. It's the latest version, definitely. However, I haven't really checked it and therefore don't know the exact version number. On the customer sites, I don't have any information as to what version they use. 

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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PeerSpot user
Systems Engineer at Ortho Clinical Diagnostics
Real User
Top 5Leaderboard
Useful for earned value calculations, tracking tasks, and posting a schedule so that engineers can update their tasks
Pros and Cons
  • "The most valuable feature is that engineers can access the Jira database and just search for the tasks that are assigned to them. They can then update the status on their own in those records that are assigned to them."
  • "There is no linkage between the Jira records and the overarching schedule. We maintain the overarching schedule in Microsoft Project, and there is no linkage back and forth with the Jira tasks. They are independent of each other."

What is our primary use case?

We have a semi-detailed project plan, and our software groups break down design feature X into sub-tasks in Jira and assign estimates, resources, and due dates. Then they manage a sort of agile sprint. They'll look at task items within the next two weeks, and they track that at the beginning of that two-week sprint. At the end of the two-week sprint, they again see where they ended up. We have had people using it to do essentially earned value calculations. They look at what percentage of work has been completed by estimating the total work for a task or set of tasks, and then they track hours spent against those tasks and percentage complete. 

What is most valuable?

The most valuable feature is that engineers can access the Jira database and just search for the tasks that are assigned to them. They can then update the status on their own in those records that are assigned to them. 

What needs improvement?

There is no linkage between the Jira records and the overarching schedule. We maintain the overarching schedule in Microsoft Project, and there is no linkage back and forth with the Jira tasks. They are independent of each other.

What do I think about the stability of the solution?

I have not heard anybody complaining about it.

What do I think about the scalability of the solution?

I suspect it is scalable. We have had semi-large software projects managed through it.

Which solution did I use previously and why did I switch?

We can also use Microsoft Project. However, we generally can't post a Microsoft Project schedule and have each individual engineer go in and update their own tasks or even look at it. In fact, most of the engineers don't even have Microsoft Project as a tool on their PCs. So, they rely on the project manager to post a PDF version of the schedule, and essentially, we end up having to have a meeting every week to say, "Okay, you guys were working on these things, and they were due this week. Did you get them done or not?"

What other advice do I have?

It is not a project management solution in itself. I would call it an adjunct tool to something like Microsoft Project. In Jira, I don't see a way to show project or task dependencies or even a high-level schedule layout. It is more for the individual tasks that are going to be done in the next two-week period, but the big picture of why you have to do those things in that two-week period is kind of missing.

I would rate this solution an eight out of ten. It is not perfect, but I also don't see any big problems with how we're using it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Enterprise and Team Agile Coach, Jira Align implementation SME
Real User
Has useful program-level reporting and great support
Pros and Cons
  • "Being able to do PI planning using the program levels is most valuable. I find that the program-level reporting is most useful."
  • "I would like to see Jira Align merge and integrate better with Jira as a whole. A lot of the time, the data from Jira won't map very well into Jira Align."

What is our primary use case?

I'm a Jira application architect, and I support a major client. They use Jira Align to connect the business strategy to the work that's being done by the delivery teams. I adapt and implement the tool that supports their business processes. Sometimes I'm a release train engineer where I plan the work that's being done by multiple teams.

What is most valuable?

Being able to do PI planning, using the program levels is most valuable. I find that the program-level reporting is most useful.

However, I believe that each user would answer the question differently as it's a complex software used by many users. 

What needs improvement?

I would like to see Jira Align merge and integrate better with Jira as a whole. A lot of the time, the data from Jira won't map very well into Jira Align.

What do I think about the stability of the solution?

This tool is very stable.

What do I think about the scalability of the solution?

This tool is very scalable. 

We have 5,000 people using this tool.

How are customer service and support?

We pay a lot of money for them to provide support. I would rate their support a five on a scale from one to five.

How would you rate customer service and support?

Positive

How was the initial setup?

The implementation is a little complex and took six months.

I deployed it onto a machine and installed it. The installation doesn't take too long because it is hosted by the vendor. However, the configuration of the tool does take a long time. I've been working on it for two years and I'm not done yet because more and more portfolios and teams are onboarding. 

What's my experience with pricing, setup cost, and licensing?

This product is expensive.

What other advice do I have?

Your business will need to understand the transformation as they are transforming into an agile business. Once you know that the transformation training is on track, then you can use this tool. If it is not on track, then the tool is not going to provide any real help. It is important to understand how you will adopt this tool.

I would rate Jira Align an eight out of ten. It is a pretty effective and powerful tool, but you will need to know what you're doing and the implementation to support your business is challenging. Part of the challenge comes from the fact that businesses are risk overt. People are afraid of failure and tend not to change, but if they are looking for a new tool I would suggest Jira Align, as it is very effective and helpful.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
Project Manager at a consultancy with 201-500 employees
Real User
Top 5Leaderboard
Workflows are scalable but can sometimes be complex to navigate
Pros and Cons
  • "Jira Align helps us manage communication and tasks for a variety of teams without overlap."
  • "The workflows are scalable from portfolio to individual level but can sometimes be complex to navigate."

What is our primary use case?

I used Jira Align when I was working with CACI. We use Jira Align to build and manage workflows, which allows each team to understand their work.

How has it helped my organization?

Jira Align helps us manage communication and tasks for a variety of teams without overlap.

What is most valuable?

I like how things can be sorted out, and it shows the different objectives one can do. You could also create a team view that would allow your team to see work outcomes. Jira Align also helps with the reporting, because we can export data to Excel or another format.

What needs improvement?

The workflows are scalable from portfolio to individual level but can sometimes be complex to navigate.

For how long have I used the solution?

I used Jira Align for about a year.

What do I think about the stability of the solution?

It was very stable, and I liked the refresh rate. I know a lot of it also depends on personal network connectivity, but it instantly updates changes.

What do I think about the scalability of the solution?

When you sign in, you will see the different objectives that you would have, and then it would show you bigger objectives, your status, who was using it, and what they completed and what wasn't. If there are linked topics that were part of it, then it will show the aligned tasks.

How are customer service and technical support?

The support team was very helpful, knowledgeable, and very responsive. Also, when you visit their forum page, they have a chat thread where you can look up problems or questions with other users and get answers from there.

How was the initial setup?

I wasn't part of the initial setup, but the setup was easy when I got access to Jira Align. It was easy to personalize after I signed in, and I could put in my icon, picture, background picture, and thumbnail. So it is easily customizable and you can set up your page. With that, it was easy for all teams to organize their profiles.

What's my experience with pricing, setup cost, and licensing?

The pricing wasn't something they exposed me to because the business development team handled it.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Jira Align Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2022
Buyer's Guide
Download our free Jira Align Report and get advice and tips from experienced pros sharing their opinions.