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Founder and CEO at a tech services company with 51-200 employees
Reseller
Top 5
Detects and blocks attacks automatically, and has excellent support
Pros and Cons
  • "The most valuable feature of this solution is that it does not require human intervention to eliminate a threat."
  • "The user interface and the configuration are a bit complex and should be improved or simplified."

What is our primary use case?

We are using this solution for both the detection and elimination of attacks.

What is most valuable?

The most valuable feature of this solution is that it does not require human intervention to eliminate a threat. It blocks everything automatically.

What needs improvement?

The user interface and the configuration are a bit complex and should be improved or simplified. 

It's user-friendly, but it could be easier.

The pricing could be better and the scalability should be simplified for the customers.

The integration could be better, as it's not that interactive. They could make it more interactive for the customer's daily use.

For how long have I used the solution?

I have been using Darktrace for three years.

What do I think about the stability of the solution?

It's a very stable solution. We are very satisfied with stability.

What do I think about the scalability of the solution?

It's a scalable solution, but it's not very easy to scale. When using a detection environment, it's not very easy for the customer.

How are customer service and technical support?

Technical support is very good. They are excellent.

Which solution did I use previously and why did I switch?

Previously, we had completed some trials with IronNet.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

It could be cheaper.

When it comes to large installations, it can be expensive, but for small accounts it's fine.

What other advice do I have?

We are resellers and integrators of Darktrace.

I would rate Darktrace a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
Get our free report covering Darktrace, Vectra AI, Cisco, and other competitors of IronNet IronDefense. Updated: January 2022.
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