Infraon IMS Reviews

This is for our end client, who is one of the largest banks in India. There are various branches from the central data center, and we have to connect with all the branches and private networks. There are about 10 locations that are connected. 

We are an IT company. We use their products for our end clients. We started this solution with one of our banks. Now, we are extending it to other customers. We have about 200 customers across the world. We are slowly getting this product to other customers.

We use this Infraon IMS for link monitoring, where we want to monitor if the links are up or down. We also needed some alternatives to proactively understand what is required to make the infrastructure strong. 

We wanted to automate processes. That is why we bought this tool.

We are using the latest version in the cloud. We are using a few network devices on-premises. For another server, we are using the cloud version. Since it is a private network, we use the on-premises software and SaaS.

All the information is in one place. It makes our IT teams less busy because we don't have to do anything manually. Using this tool, we are able to give reports to our higher ups. We don't have to manually create reports. This makes it easier for us.

We use the solution to automatically trigger processes to help us resolve issues. The whole IT process has been automated, such as trying to map all the users and the escalation process. So, if any issue happens, we get an SMS and WhatsApp of the report. If there is a critical issue this has to be sorted out, like the entire data center being down, then there is an alarm. 

We don't need to hire too many people for support. We have tried to reduce our manpower using this tool and also audits can be automated. Our entire process efficiency has improved. 

There is no manual work because the workflows are automated. Everything is transparent with our IT processes using this tool.

We use Infraon IMS to monitor devices and links. It will provide information including downtime, uptime, what devices are connected to the router, memory utilization including how much and at which location, etc. All of this information is available with the report, which has fine granularity.

It is running on a Linux system.

The reporting capabilities are good. We have to manually configure reports based on what data we require. For example, it can show the downtime for uptime for a device. Once we configure the profile for each report, we can download it.

We use Infraon to automatically trigger processes to help resolve issues when they are detected. For example, it will automatically raise a ticket and send an email to our ISP when it detects that a link is down.

When a process is triggered automatically, we run one of the pre-configured scripts. We have not created any of the scripts ourselves but rather, only use the ones that are provided. These scripts are important because we use them for generating reports and emailing alerts, which are also used for auditing purposes.

For example, our IT department has been improved because Infraon automatically creates reports that show our site uptime and downtime. We can see which site has more bandwidth utilization, link utilization, and link problems. It will show us what other devices are in the environment, which ones we need to replace, and how many sessions are being created.

This solution assists us with our billing because we have many critical locations, and these need to have one hundred percent uptime, every month of the year. We generate reports monthly, quarterly, and yearly, which we then submit to management to cite the total uptime. Based on this, the billing is done.

With respect to the learning curve, this tool is easy to learn because there is a lot of training material included. I suggest that the entire team learn to use it, rather than just one person, because it will make the tool more effective for the organization.

We are geographically spread across 11 countries. At each location, we have a firewall and other critical IT infrastructure. We have to log in to all the systems and different URLs, so we are very dependent on some individuals who have the knowledge, control, or access. Moving to this system, I have a single portal where I can access all 10 locations' firewalls from that portal with easy manageability.

We are in the life sciences domain with a lot of customer-hosting apps in our AWS cloud. We deployed this monitoring system in our on-premises environment to monitor all the critical IT infrastructure.

We are using the latest version.

We use the solution to automatically trigger processes to help to resolve issues when the solution detects compliance violations. While they don't have a report, this feature is in our environment. For example, our system is ISO27000, but it can miss this, instead our system goes through the on-premises process. We have segregation of duty, data storage, and the level of data encryption as well as how the server is being protected from the onset. We took all these things and kept them since it is under our validated environment. Any system implemented with us has to follow through this process. We can confidently say that our system is there, but the moment we move to SaaS or hybrid, we won't have control because they don't provide this. So, they need to build in this sort of solution for SaaS or hybrid. 

I have a Moscow office. In Moscow, I don't have an IT engineer. We have a very small team in a satellite office. We can easily manage the firewall, servers, and other things from here. When we are operating a central kind of implementation for any new initiatives, that is a big challenge for us. However, by implementing this monitoring tool, I can write any policies or procedures centrally. The process is harmonized so I don't need to worry about whether these policies play well with a particular Germany or Moscow firewall. This is more like a control mechanism. We could see the responses after implementing this tool.

Manual or time-consuming activities have been reduced by implementing this solution. Getting this information from each site takes a lot of time. Sometimes we get the wrong updates where the accuracy is not intact. By implementing a centralized tool that manages availability and the health situation of far away systems, this was ideal rather than doing it manually. Though, it was a learning curve for us.

Their discovery is very quick and they have a CSV file upload mechanism that allows you to onboard five thousand devices a day.

I would like to have the option to add a new device or meet with the next release. Right now, it needs to be done from the backend which results in a heavy reliance on R&D.

I primarily use this product to monitor the switches in my network.

Infraon IMS allows us to do several things from a single window, which is important to us.

This product provides workflow automation, which is important to our work. When we modify the topology, the SNMP profile is updated automatically.  It is easy to add nodes.

We have been using it to monitor our data center services, including servers, storage, and all our security appliances. We have a 24/7 NOC operating at our data center and they have been using Infraon IMS extensively for network and data center monitoring.

We also are using Everest Infraon Desk to manage our assets, our incident management system, and our ticketing system, and it's helping us to achieve our ITSM rules.

It's on our own private cloud.

We were using a lot of open source products to manage our ITSM. We didn't have asset management. We needed to have a network monitoring solution and we needed to have a system monitoring solution. We were using a lot of tools in our data center. That meant that our NOC and system guys had to maintain all these different kinds of devices, and maintaining those products was a headache. With Everest, we have a single, consolidated view of our system, our network, and even our ITSM requirements, like asset management, change management, and incident management. We are even using their ticketing system for our organization. It's been a great help for us in terms of managing our ITSM policies. 

In addition, it has helped us to achieve our ISO certification targets for which we need to maintain all incident management and incident reporting. We can also find an SLA report for our appliance.

We have also tested the workflow management, to try to find dormant VMs, machines that haven't had any traffic or that are not being used by customers; or if there are any VMs that are using very high CPU or memory or choking our network bandwidth. We're also monitoring NetFlow to see the traffic behavior of the VMs: What kind of traffic have they been using? We're using these workflows and NetFlow monitoring tools to zero in on the VMs, if there are any infections going on or if there are any management activities going on that have been using our infrastructure.

We got this product for a banking client to monitor whether leased lines are down or not. The bank and the branches are connected via leased lines. The basic intention was to monitor the status of the network and get alerts automatically if something happens to the network.

It is a stable product. After the initial configuration, you don't have to tweak it much. All systems of Everest IMS work perfectly.

I use this product as my network monitoring solution.

Being an engineering product, the customization is easy for us compared to SolarWinds and ManageEngine.

It's a total integrated package. The feature that I like the most and the best part is the customization.

This product integrates well with any platform, and I don't see any issues with it.