BMC TrueSight Operations Management and Infraon IMS compete in the IT operations management category. Infraon IMS appears to have an upper hand in customization and flexibility, catering to diverse infrastructure needs.
Features: BMC TrueSight Operations Management provides comprehensive event management capabilities, a wide array of device support, and integration with various technologies. It offers seamless integration with BMC products, holistic monitoring across platforms, and automated triage processes. Infraon IMS excels in dashboard customization options, role-based access, and robust alerting functions.
Room for Improvement: BMC TrueSight Operations Management could improve in deployment complexity, cloud monitoring stability, and intuitive root cause analysis. It also requires numerous servers, adding to its complexity. Infraon IMS could enhance its graphical interface, integrate AI features, and expand monitoring to non-IPBS devices.
Ease of Deployment and Customer Service: BMC TrueSight Operations Management, primarily on-premises, demands significant setup resources with feedback on technical support inconsistency. Users seek permanent support staff and quicker issue resolutions. Infraon IMS offers on-premises and hybrid cloud deployment, needing improvements in technical support to reduce repetitive issues and response time.
Pricing and ROI: BMC TrueSight Operations Management has high pricing, more notably affecting smaller enterprises. Costs align with endpoints and features used. ROI is seen in reduced IT costs through process simplification. Infraon IMS offers competitive pricing with flexible licensing based on features and device numbers, accessible for varied budgets.
BMC TrueSight Operations Management is a solution that delivers end-to-end performance monitoring and event management. It does so by using machine learning, analytics, and AIOps to identify, analyze, and resolve application and infrastructure problems quickly. BMC TrueSight Operations Management also offers automated remediation and ticketing.
BMC TrueSight Operations Management Features
BMC TrueSight Operations Management has many valuable key features. Some of the most useful ones include:
BMC TrueSight Operations Management Benefits
Some of the benefits of using BMC TrueSight Operations Management include:
Reviews from Real Users
Below are some reviews and helpful feedback written by BMC TrueSight Operations Management users.
Mudassir A., Sr. Technical Consultant at a tech services company, says, "The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
A General Manager - Sales at a tech services company explains, “There are many features that are most valuable in BMC TrueSight Operations Management. First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently. The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.”
An Information Systems Computer System Controller at an insurance company states, “The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me. It provides support for the business tools and the IT services which come from several systems.”
Infraon IMS offers network monitoring with real-time dashboards, customizable GUIs, and integrated tools, supporting device management and workflow automation efficiently.
Infraon IMS delivers stable performance with features tailored for easy customization and detailed network management. Users benefit from real-time monitoring through role-based dashboards and integrated ticketing tools. However, improvements in reporting, GUI usability, and AI integration are needed. Challenges include monitoring non-IPBS devices and improving connectivity visibility. Users require seamless Infraon Desk integration, ease of device addition, and enhanced topology views.
What are the key features of Infraon IMS?In industries like IT infrastructure and data center management, Infraon IMS is utilized for network monitoring and managing key components such as leased lines and firewalls. Its capabilities aid diverse geographical locations in overseeing data centers, offering centralized monitoring and access to critical infrastructure.
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