Informatica PIM OverviewUNIXBusinessApplication

Informatica PIM is the #1 ranked solution in top Product Information Management (PIM) tools. PeerSpot users give Informatica PIM an average rating of 8.0 out of 10. Informatica PIM is most commonly compared to Informatica MDM: Informatica PIM vs Informatica MDM. Informatica PIM is popular among the large enterprise segment, accounting for 68% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 22% of all views.
What is Informatica PIM?

MDM – Product 360 is Informatica’s master data-fueled product information management (PIM) system. It allows business users to more effectively manage and collaborate on product content to fuel all sales channels with consistent, rich, and accurate product data for an informed and engaging customer experience. By delivering clean, consistent, and trusted product data, Product 360 empowers customer engagement and a company’s digital transformation by increasing speed, agility, and time to market.

Informatica PIM was previously known as PIM, Product 360, Heiler.

Informatica PIM Customers

Puma, Saint Gobain, Unilever

Informatica PIM Video

Archived Informatica PIM Reviews (more than two years old)

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Sr. MDM Architect/Principal MDM Consultant at a tech services company with 201-500 employees
Consultant
Leaderboard
It is scalable and comes with good staging and hierarchical features, but its look and feel needs improvement
Pros and Cons
  • "The staging and hierarchical features are the most valuable."
  • "Its look and feel needs improvement. It has a lousy look and feel. Informatica PIM is designed specifically for the retail industry. They need to make sure that it is also applicable to all the other industries and verticals."

What is our primary use case?

We would like to centralize all our product information systems. Currently, the product information is stored in various disparate systems, and we would like to bring it to a single place.

What is most valuable?

The staging and hierarchical features are the most valuable.

What needs improvement?

Its look and feel needs improvement. It has a lousy look and feel.

Informatica PIM is designed specifically for the retail industry. They need to make sure that it is also applicable to all the other industries and verticals.

For how long have I used the solution?

I have been using Informatica PIM for almost two years.

What do I think about the stability of the solution?

It has 75% stability.

What do I think about the scalability of the solution?

It has good scalability. Because of the cloud, we are able to expand it. Sometimes, we do run into issues, but it is mostly good.

We have around 250 to 300 users with IT, business, data governance, and DQ roles.

How are customer service and support?

We haven't yet contacted them. 

Which solution did I use previously and why did I switch?

We used an Oracle solution. We switched to Informatica PIM because of the licensing cost.

What about the implementation team?

The initial setup was done by Informatica. We didn't face any issues.

What's my experience with pricing, setup cost, and licensing?

We switched to Informatica PIM because it was cheaper than the Oracle solution. It is cheaper initially, but they will bundle it later. This is what happens in the industry.

What other advice do I have?

I would suggest to watch out. Informatica PIM is designed specifically for the retail industry. To use it for manufacturing, you need to think twice and make sure that it satisfies your business requirements. When you are asking for a free demo from Informatica, make sure that you tell your use case and ask them to configure it in a way that suits your business use case. Otherwise, it is not going to solve your problem. 

I would rate Informatica PIM a six out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user1240473 - PeerSpot reviewer
Project Manager at a tech services company with 10,001+ employees
Real User
A robust solution with an intuitive UI, but it needs more flexibility

What is our primary use case?

The primary use case of this solution is centralizing and mastering the data. It is also used for centralizing the data between your administrator and customer.

What is most valuable?

The most important features are the mastering of the data and the UI intuitiveness.

I find this solution to be the most efficient, immersive, and robust.

Also, they have a feature map that is flexible and robust.

What needs improvement?

They need more feature flexibility, as it is not fully developed.

For how long have I used the solution?

I have been using this solution for approximately 11 to 13 months.

How are customer service and technical support?

I have not contacted technical support. We have a team in our company for support and maintenance.

What other advice do I have?

My advice for anybody who is implementing this solution is to see the business needs and the requirements.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user683442 - PeerSpot reviewer
PIM Data Administrator at a tech services company with 1,001-5,000 employees
Consultant
We can update the information on the master catalog for urgent tasks.

What is most valuable?

Having access to PIM production, we get all the details of the supplier from here and we also get to update the information on the master catalog for urgent tasks.

How has it helped my organization?

In our department, it's easier to get the information needed in a report or task. I cannot go into details due to confidentiality issues.

What needs improvement?

From my point of view, a quick response time is needed when searching for an item.

For how long have I used the solution?

I have been using this system for almost ten months.

What do I think about the stability of the solution?

There were no stability issues so far.

What do I think about the scalability of the solution?

There were no scalability issues so far.

How is customer service and technical support?

I would rate the technical support a 10/10. They are very helpful and provide updates as and when needed.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Delivery Manager of PIM at a tech vendor with 1,001-5,000 employees
Vendor
Valuable features include: flexible task-based workflows, dashboards and graphs, and channel specific exports.

Valuable Features:

New ProductBusiness user-friendly web user interface, dashboards and graphs, flexible task-based workflow, ability to use library of out-of-box data quality rules or define custom DQ business rules, channel specific exports, fully customizable BPM workflow engine for task management and notifications, enterprise scalable performance, flexible data model and hierarchy management.

Improvements to My Organization:

Our Implementation Delivery team is able to design and implement robust business solutions for PIM and Product MDM for our many large, global Retail, Manufacturing and Distribution clients.

Room for Improvement:

Additional pre-built, "plug and play" out of the box functionality should continue to be built.  Additional pre-built capabilities and connectors to better integrate with social product data for ratings/reviews, additional Ecomm and external DAM solutions.

Use of Solution:

Approximately 4 years.

Deployment Issues:

Some technical issues have been encountered and resolved during migrations and cutovers. 

Stability Issues:

We have seen stability issues with older versions, particularly 6.x and below. Newer versions have proven stable.

Scalability Issues:

Scalability is on par or better than any other solution on the market. One of our customers has over 21 million SKUs in PIM, and others have 100's of international users.

Disclosure: My company has a business relationship with this vendor other than being a customer: Infoverity is an implementation partner of Informatica and many other PIM/MDM best-in-class vendors
PeerSpot user
PeerSpot user
IT Director of Data and Analytics at a marketing services firm with 501-1,000 employees
Vendor
Excel-like, so adoption is easy with users.

What is most valuable?

Excel-like, so adoption is easy with users. The exporting and importing of information makes data management easier.

How has it helped my organization?

We have been able to assimilate our vendor products enhance the data for our web sites and other internal systems and then sync the data out to our customer facing systems with updated prices and product information. It is helping our purchase orders to be more accurate to our vendors.

What needs improvement?

The job scheduler needs improvement.

For how long have I used the solution?

3 years

What was my experience with deployment of the solution?

The deployment went very well. We contracted with a smart partner who specializes in product information data implementations. This made all the difference.

How are customer service and technical support?

Customer Service:

Excellent

Technical Support:

Excellent

Which solution did I use previously and why did I switch?

This was new for us to move our product data to this system.

How was the initial setup?

Our data was complex so our implementation was. Our contractor who had worked with this tool as an implementer really helped us to configure the data.

What about the implementation team?

Vendor team.

What was our ROI?

We reduced product data setup time from 1.5 hours to 30 minutes.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Bilas Palit - PeerSpot reviewer
Enterprise Architect at Cognizant
Real User
Leaderboard
It's flexible and intuitive, but workflow and the UI needs some improvement.

What is most valuable?

Overall product management, flexibility, intuitiveness and governance.

What needs improvement?

Workflow & UI

For how long have I used the solution?

2 Years

How are customer service and technical support?

4/5

Which solution did I use previously and why did I switch?

I used IBM PIM before, I switched because of customer centricity, enriched out of box product data management features in Informatica PIM.

How was the initial setup?

Straightforward

What about the implementation team?

Vendor team

Which other solutions did I evaluate?

Yes, STEP, Oracle PIM

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user