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IBM Instana Observability vs Splunk AppDynamics comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 16, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.1
IBM Instana Observability enhances efficiency and reduces costs by streamlining issue detection and improving application performance monitoring.
Sentiment score
6.5
Investments in Splunk AppDynamics improve productivity, software quality, troubleshooting, and operational efficiency, enhancing customer satisfaction and reducing costs.
It provides a single pane of glass from which I can see what is happening with all the servers in my infrastructure, which saves time.
UNIX/LINUX, ENTERPRISE SERVER AND STORAGE ADMINISTRATOR at Fidelity Bank Plc
It made a notable difference from when we were almost blind to being able to respond to calls immediately.
Software engineer at EJADA
If we have a monitoring tool, we can save our transactions and see the performance of the application using MTTR and MTTD.
Technical Manager, Consulting at PT. Mitra Integrasi Informatika
Overall, as a production gatekeeper, we achieve at least 50% efficiency immediately, with potential savings ranging from 60 to 70% as well, reinforcing why it is a popular tool in the banking industry.
Technology lead at Infosys
According to errors, exceptions, and code-level details related to their application performance on a daily basis, the application development team tries to help with Splunk AppDynamics to reduce errors and exceptions, which helps the end users get application availability and feel more confident.
Back office at Reliance Industries Ltd
To understand the magnitude of it, when the company asked to replace Splunk AppDynamics with another tool, I indicated that for the proposed tool, we would need five people to do the analysis that Splunk AppDynamics enables me to do.
Digital Performance Tester at Amdocs
 

Customer Service

Sentiment score
6.4
IBM Instana's customer service receives mixed reviews, with varied experiences in responsiveness and support quality, especially in Korea.
Sentiment score
7.2
Splunk AppDynamics is praised for responsive customer service, though some complex issue resolutions need improvement.
They are very slow to respond and integrate new features.
DevOps engineer at Yara International
IBM support for Instana is responsive and helpful.
UNIX/LINUX, ENTERPRISE SERVER AND STORAGE ADMINISTRATOR at Fidelity Bank Plc
My experience with IBM Instana Observability's customer support has been very helpful and responsive.
Technical Manager, Consulting at PT. Mitra Integrasi Informatika
AppDynamics is much more helpful.
Director of Technical Part at NOS SGPS
We got a contact, an account manager, to work directly with for technical support.
Performance Engineer at a pharma/biotech company with 10,001+ employees
They help us resolve any issues raised by our team relating to operations, application instrumentation, or any other issues.
Back office at Reliance Industries Ltd
 

Scalability Issues

Sentiment score
8.3
IBM Instana is scalable and efficient for large enterprises, aiding performance management in dynamic environments like microservices and Kubernetes.
Sentiment score
7.3
AppDynamics is scalable and adaptable, though costly for small enterprises, with seamless scalability and effective monitoring capabilities.
More innovations are coming in every day, so it is scalable and more applications are becoming container-based.
UNIX/LINUX, ENTERPRISE SERVER AND STORAGE ADMINISTRATOR at Fidelity Bank Plc
IBM Instana Observability demonstrates scalability, especially in dynamic, distributed environments such as microservices and Kubernetes.
Technical Manager, Consulting at PT. Mitra Integrasi Informatika
We have reached maximum capacity in our tier, and extending capacity has not been cost-effective from Splunk's perspective.
Senior Principal, Enterprise Architect at a computer software company with 201-500 employees
I would rate the scalability of Splunk AppDynamics as a nine out of ten.
Digital Performance Tester at Amdocs
I assess how Splunk AppDynamics scales with the growing needs of my organization as good, since we are growing and adding more servers.
Development Operations Engineer at a retailer with 10,001+ employees
 

Stability Issues

Sentiment score
8.6
IBM Instana Observability is rated 8/10 for strong stability and reliability, demonstrating user confidence in its performance.
Sentiment score
7.8
Splunk AppDynamics is praised for reliability and stability, with minimal downtime despite occasional glitches or isolated performance concerns.
It is necessary to conduct appropriate testing before deploying them in production to prevent potential outages.
Senior Principal, Enterprise Architect at a computer software company with 201-500 employees
There are no issues or bugs with the 20.4 version; it is very stable with no functionality or operational issues.
Back office at Reliance Industries Ltd
Splunk AppDynamics is superior to any alternative, including Dynatrace.
Technology lead at Infosys
 

Room For Improvement

Users seek IBM Instana improvements in log management, AI monitoring, interface speed, support, and installation for better observability.
Users want better integration, modern UI, improved network monitoring, cloud support, and user-friendly navigation in Splunk AppDynamics.
I had many false positives with IBM Instana Observability. Then I fixed the filters and it became more accurate on the errors reported.
Software engineer at EJADA
One main issue I found with IBM Instana Observability was the customer support, which was very poor when we needed some features to be enabled or integrated into IBM Instana Observability sensors.
DevOps engineer at Yara International
It is not open-source, and I have to be a partner to get more access to the products.
UNIX/LINUX, ENTERPRISE SERVER AND STORAGE ADMINISTRATOR at Fidelity Bank Plc
Splunk AppDynamics does not support the complete MELT framework, which includes metrics, events, logging, and tracing for the entire stack.
Senior Principal, Enterprise Architect at a computer software company with 201-500 employees
If AppDynamics could develop a means to monitor without an agent, it could significantly improve application performance and reduce potential problems.
Head of Technology and Services at arwentech
A good integration with Splunk would be very interesting, as Splunk is a good product for logs, and that part is currently missing in Splunk AppDynamics.
Director of Technical Part at NOS SGPS
 

Setup Cost

IBM Instana offers affordable, competitive host-based pricing covering comprehensive functionality compared to Dynatrace and DataDog.
Enterprise buyers should consider AppDynamics' complex pricing and value for monitoring, despite it being more expensive than alternatives.
I find the cost of IBM Instana Observability to be very affordable compared to competitors because the pricing mechanism is based on the host that we monitor, unlike other competitors such as DataDog and Dynatrace, whose pricing is based on other factors.
Technical Manager, Consulting at PT. Mitra Integrasi Informatika
It is not that costly, especially since we only use two instances.
Software engineer at EJADA
I think the pricing is good and I do not think it is high.
DevOps at a outsourcing company with 1,001-5,000 employees
We completed a three-year deal for Splunk and for AppDynamics, which costs millions of dollars.
Development Operations Engineer at a retailer with 10,001+ employees
Customers have to pay a premium price, however, they receive considerable value from the product.
Head of Technology and Services at arwentech
All these solutions at the moment are cheap, but it is like paying for insurance; you pay insurance to avoid major damage.
Senior Principal, Enterprise Architect at a computer software company with 201-500 employees
 

Valuable Features

IBM Instana Observability offers real-time metrics, seamless integration, and customizable dashboards to enhance performance and streamline operations effectively.
AppDynamics provides comprehensive monitoring and diagnostics tools for optimizing application performance and enhancing infrastructure visibility.
IBM Instana Observability has positively impacted my organization by making it easy to observe the entire infrastructure under one platform, which was the biggest advantage of onboarding onto IBM Instana Observability.
DevOps engineer at Yara International
IBM Instana Observability has impacted my organization positively in that it has helped me find out what the issue is in real-time because of its one-second granularity and its ability to identify issues as quickly as possible.
UNIX/LINUX, ENTERPRISE SERVER AND STORAGE ADMINISTRATOR at Fidelity Bank Plc
IBM Instana Observability has positively impacted our organization by decreasing our 500 errors.
Software engineer at EJADA
We have multiple tools, but end users prefer to use Splunk AppDynamics because their portal navigation is very simple and clear.
Back office at Reliance Industries Ltd
The real user monitoring and digital experience monitoring effectively track actual user experience with the applications, including page loading, interaction time for both desktop and mobile applications.
Regional Director at iSecureMind
This is the best feature because, although you can't monitor a whole application at once, Splunk AppDynamics gives you the option that if there is any failure—simple failure regarding anything set up as per our use cases—you will get an alert.
Technology lead at Infosys
 

Categories and Ranking

IBM Instana Observability
Ranking in Application Performance Monitoring (APM) and Observability
35th
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
8
Ranking in other categories
AI Observability (21st)
Splunk AppDynamics
Ranking in Application Performance Monitoring (APM) and Observability
3rd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
258
Ranking in other categories
IT Infrastructure Monitoring (6th), IT Operations Analytics (2nd), Mobile APM (1st), Container Monitoring (3rd)
 

Mindshare comparison

As of December 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of IBM Instana Observability is 0.8%, up from 0.3% compared to the previous year. The mindshare of Splunk AppDynamics is 3.7%, down from 5.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
Splunk AppDynamics3.7%
IBM Instana Observability0.8%
Other95.5%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Abednego Petrus - PeerSpot reviewer
Technical Manager, Consulting at PT. Mitra Integrasi Informatika
End-to-end monitoring has improved performance insights and supports faster issue resolution
I think maybe our customers need IBM Instana Observability for monitoring the IBM platform, such as from AS/400 IBM. I think for the error rate on the application side, using IBM Instana Observability helps our customers to know the root cause that triggers a failed request or transaction. For others looking into using IBM Instana Observability, I would recommend that they consider adding a recommendation feature to IBM Instana Observability. My additional thought about IBM Instana Observability is that my concern for the future is only that IBM Instana Observability can add a feature for correlation and recommendations. The interview was very good and there's nothing I would change for the future. I would rate this review an 8.
DK
Technology lead at Infosys
Has enabled us to detect issues instantly through alerts and monitor every service from a single dashboard
Splunk requires significantly more improvements compared to Splunk AppDynamics, specifically regarding the licensing aspect. Splunk renews licenses every six months, which is inconvenient. It would be better to have a one-year license to avoid needing to update keys constantly, which can only occur on weekends, making it a burdensome task. Although Splunk is better for certain use cases, Splunk AppDynamics is broader in functionality. Specifically, I want enhancements related to creating dashboards not only for logs or minor services but also for configuration levels, allowing us to check configurations immediately without manually opening the entire code when exceptions arise—a feature I wish to see improved in Splunk, although it may not be necessary for Splunk AppDynamics.
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
9%
Computer Software Company
8%
Government
6%
Financial Services Firm
27%
Computer Software Company
12%
Manufacturing Company
8%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Large Enterprise5
By reviewers
Company SizeCount
Small Business55
Midsize Enterprise36
Large Enterprise193
 

Questions from the Community

What is your experience regarding pricing and costs for IBM Instana Observability?
My experience with pricing, setup cost, and licensing for IBM Instana Observability was fair. It is not that costly, especially since we only use two instances.
What needs improvement with IBM Instana Observability?
One main issue I found with IBM Instana Observability was the customer support, which was very poor when we needed some features to be enabled or integrated into IBM Instana Observability sensors. ...
What is your primary use case for IBM Instana Observability?
My main use case for IBM Instana Observability is to gain more insights about my infrastructure, servers, traffic flow, CPU and memory utilization, and metrics. I use IBM Instana Observability to m...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What is your experience regarding pricing and costs for AppDynamics?
I would rate the pricing an eight out of ten. The solution is highly expensive. Our company pays for the solution on a yearly basis, if we don't add new modules or features to the license, we need ...
 

Overview

 

Sample Customers

Information Not Available
Cisco, Sony, Nasdaq, Reserve Bank of New Zealand, Edmunds.com, Puma, Fox News, DirecTV, Pizza Hut, T-Systems, Cornell University, OpenTable, BITMARCK, Green Mountain Power, Care.com, Overstock, Paddy Power, eHarmony, Kraft, The Motley Fool, The Container Store, and more See more customers
Find out what your peers are saying about IBM Instana Observability vs. Splunk AppDynamics and other solutions. Updated: December 2025.
879,310 professionals have used our research since 2012.