

New Relic and IBM Instana Observability compete in application performance management and monitoring. New Relic seems to have the upper hand in pricing and customer support, whereas IBM Instana is favored for its robust features.
Features: New Relic offers comprehensive monitoring with end-to-end transaction tracking, detailed error analytics, and actionable insights for performance improvement. IBM Instana focuses on real-time automated discovery, dependency mapping, and intelligent data integration, providing immediate insights into complex environments.
Ease of Deployment and Customer Service: IBM Instana provides an automated deployment process with strong customer support that reduces setup time. New Relic has flexible deployment options but requires more initial configuration, offset by its extensive support resources.
Pricing and ROI: New Relic offers competitive, scalable pricing, delivering a clear ROI. IBM Instana, although with higher setup costs due to advanced features, offers a higher ROI when real-time monitoring is crucial, justifying the price difference with its sophisticated capabilities.
It provides a single pane of glass from which I can see what is happening with all the servers in my infrastructure, which saves time.
It made a notable difference from when we were almost blind to being able to respond to calls immediately.
If we have a monitoring tool, we can save our transactions and see the performance of the application using MTTR and MTTD.
There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
One of the metrics that helped as a return on investment was the ability to detect issues faster and troubleshoot more quickly, which in turn helped to achieve a much better service level agreement with customers.
They are very slow to respond and integrate new features.
IBM support for Instana is responsive and helpful.
We did have experiences where a significant issue arose during implementation, often involving compatibility problems with JavaScript libraries used by IBM Instana Observability.
If I drop an email to them, they will respond quickly to my email.
Customer support from New Relic is very good, and we rarely need to create support tickets.
They are very polite and helped him out.
More innovations are coming in every day, so it is scalable and more applications are becoming container-based.
IBM Instana Observability demonstrates scalability, especially in dynamic, distributed environments such as microservices and Kubernetes.
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.
New Relic's scalability is good based on my experience, and it can handle my organization's needs as they grow.
New Relic lags sometimes.
New Relic is stable based on my experience, as I have not seen any problems with the UI.
I had many false positives with IBM Instana Observability. Then I fixed the filters and it became more accurate on the errors reported.
One main issue I found with IBM Instana Observability was the customer support, which was very poor when we needed some features to be enabled or integrated into IBM Instana Observability sensors.
It is not open-source, and I have to be a partner to get more access to the products.
If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
I find the cost of IBM Instana Observability to be very affordable compared to competitors because the pricing mechanism is based on the host that we monitor, unlike other competitors such as DataDog and Dynatrace, whose pricing is based on other factors.
It is not that costly, especially since we only use two instances.
I think the pricing is good and I do not think it is high.
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
IBM Instana Observability has positively impacted my organization by making it easy to observe the entire infrastructure under one platform, which was the biggest advantage of onboarding onto IBM Instana Observability.
IBM Instana Observability has impacted my organization positively in that it has helped me find out what the issue is in real-time because of its one-second granularity and its ability to identify issues as quickly as possible.
With multiple servers and multiple applications, IBM Instana Observability allows us to resolve issues very quickly because we immediately know that a disk is full, the storage is full, or the database is down.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
| Product | Market Share (%) |
|---|---|
| New Relic | 4.1% |
| IBM Instana Observability | 0.9% |
| Other | 95.0% |


| Company Size | Count |
|---|---|
| Small Business | 6 |
| Large Enterprise | 5 |
| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 50 |
| Large Enterprise | 71 |
IBM Instana Observability offers real-time application monitoring and management, designed for automation and intelligence on modern cloud-based environments.
IBM Instana Observability provides deep visibility into application performance, empowering businesses with automated root cause analysis and intelligent alerts to optimize cloud-native applications. It captures and visualizes comprehensive health metrics to enhance operational efficiency across distributed systems, making it an invaluable tool for IT and DevOps teams seeking to improve application reliability and performance.
What are the key features of IBM Instana Observability?IBM Instana Observability is widely adopted across industries like finance, healthcare, and retail, addressing specific challenges in each sector. In finance, it helps manage high-volume transactions with minimal latency. Healthcare benefits from its compliance support and reliable data monitoring. Retail industries utilize it for maintaining seamless customer interactions and operational uptime, ensuring business continuity and customer satisfaction.
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
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