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IBM B2B Integrator OverviewUNIXBusinessApplication

IBM B2B Integrator is #4 ranked solution in top Business-to-Business Middleware tools. PeerSpot users give IBM B2B Integrator an average rating of 8.2 out of 10. IBM B2B Integrator is most commonly compared to SEEBURGER Business Integration Suite: IBM B2B Integrator vs SEEBURGER Business Integration Suite. IBM B2B Integrator is popular among the large enterprise segment, accounting for 70% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 20% of all views.
IBM B2B Integrator Buyer's Guide

Download the IBM B2B Integrator Buyer's Guide including reviews and more. Updated: September 2022

What is IBM B2B Integrator?

IBM B2B Integrator helps you securely integrate complex B2B processes with your partner communities. It provides a single, flexible B2B gateway that enables your organization to meet a wide range of B2B integration needs. The solution can improve business processes beyond enterprise boundaries and increase visibility into and across supply and demand chains.

IBM B2B Integrator was previously known as IBM Sterling B2B Integrator, Sterling Gentran Integration Suite.

IBM B2B Integrator Customers

Bonnie Plants, Toshiba Europe, Florida Hospital

IBM B2B Integrator Video

IBM B2B Integrator Pricing Advice

What users are saying about IBM B2B Integrator pricing:
"We pay an annual fee based on the number of VPUs. It's fairly reasonable. We're in the middle of analyzing other products, and they're all pretty much in the same range."

IBM B2B Integrator Reviews

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Senior Software Solution Architect at a computer software company with 1,001-5,000 employees
MSP
Top 20
Great technical support with excellent integration capabilities and good scalability
Pros and Cons
  • "The technical support on offer through the portal is very helpful and responsive."
  • "They do not have a solid partner ecosystem, and they do not have a clear roadmap for down the line; they're missing that clear roadmap."

What is our primary use case?

We're in the UAE. Out of the top 10 banks, there are around six or seven banks that are actually using the product as an SOA layer. As integration with that, they have a different core banking system. They have different layers. They have a B2B also and they have a partner ecosystem. 

Clients are using the solution for the legacy applications, they are using it for microservices that are designed for the various different use cases. There's card management based on that, for example. Every customer has a different requirement and different use cases.

Currently, I'm working with one customer in government where they're trying to build that complete enterprise integration layer, which will have an ESB that is going to connect to that and all their internal applications. They have multiple CRM ERB finance modules.

Afterward, they are exporting the API to external companies, including government entities through the APIs we are exposing, in order to exchange the data. 

There are multiple stakeholders, typically.

What is most valuable?

The IoT IBM has on offer is very good. There are event streams. These collect data from IoT devices and analyze the data in real-time. IBM has a partnership with that Kafka. They use Kafka for real-time event data collection.

They have an infra layer and a platform layer as well as a software and application layer and an integration layer. They have a big data portfolio. It's great for Kafka and that Hadoop, all the data streaming, data normalization, all those tools are on hand for data quality.

It's easy to collect, diagnose, and transform, and to do real-time analytics through that. We have a complete portfolio from IBM called IBM Cloud Pak for Integration. It's in a bunch of products.

Product-wise, the product portfolio it's a very good product. We have the data power that is the gateway security and it's a very good product. 

The stability is very good.

We've found the scalability to be very good.

The technical support on offer through the portal is very helpful and responsive.

What needs improvement?

The current trend is to have data integration, hybrid cloud integration, and microservices with further API monetization. The solution needs to ensure that it has all these capabilities in order to properly satisfy a customer's needs. 

The solution definitely needs that gateway security, where all messages need to be secured, from the security point of view. 

They do not have a solid partner ecosystem, and they do not have a clear roadmap for down the line; they're missing that clear roadmap.

They do not have proper documentation of legal requirements so that a partner or a customer can quickly learn and get familiar with it. IBM needs to do a better job of supplying these details.

For how long have I used the solution?

I've been using the solution for 15 years or so. It's been well over a decade. It's been a while at this point.

Buyer's Guide
IBM B2B Integrator
September 2022
Learn what your peers think about IBM B2B Integrator. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
634,775 professionals have used our research since 2012.

What do I think about the stability of the solution?

It's a very tested and proven solution. If you're talking about that product portfolio-wise, product-wise, it's quite reliable. We can see in the Gartner Quadrant Table that IBM is always well-positioned. There aren't bugs or glitches. It doesn't crash or freeze.

What do I think about the scalability of the solution?

The scalability of the product is excellent. If a company needs to build the solution out, they can do so.

There are thousands of organizations that are using the product worldwide. If I'm talking about the UAE, our market, in the UAE we have close to 72 customers who are using this product.

How are customer service and support?

IBM offers PMR support. Customers can log into the IBM portal and they can create that PMR, and the IBM team, based on the complexity, can respond as appropriate. If there is a severe case, IBM can typically respond within 30 minutes to one hour. They are quite knowledgeable and very responsive.

Which solution did I use previously and why did I switch?

I didn't use any other solution previously. Predominantly I was into IBM; I was working within IBM itself. When I left IBM, I joined a company that was also selling IBM software only. We have a DNSR contract. If a customer is asking for any specific region, then we can ping another vendor, however, we don't sell the other vendor's solution.

How was the initial setup?

Usually, when I work with the customer, they come up from a tender RFP, where they have a complex requirement. They have a lot of legacy applications, and they have a different kind of hybrid cloud. They may be working with a Salesforce cloud and on-premises applications. It's not really straightforward. Typically, they are big enterprises with complex environments. It's rarely straightforward. 

What about the implementation team?

We have our own consultancy team and we have a services delivery team within the company. They typically handle the deployment, however, sometimes, if we do not have the bandwidth or our own legal resources, we rely on a partner ecosystem where we have to engage with our partners to implement the solution.

What's my experience with pricing, setup cost, and licensing?

There are multiple kinds of offerings. If the customer is going to deploy on-premises, we have a perpetual license. If the customer is going to use the solution like a software as a service cloud solution, it's a monthly subscription. It's all according to the customer requirement and the customer budget.

What other advice do I have?

We don't use it for ourselves. I am part of the sales team. I used to sell this product to my customers. The customers use on-premises as well as cloud deployment models. 

The market has gone through a bit of a digital transformation. Customers need that integration layer that provides the capability to integrate with the various kinds of applications, and a solution should be able to integrate with the hybrid cloud. That is one of the major modern requirements.

A customer today will often have devices on-premises and often have a multi-cloud. A product should have the capability to have that integration supported by the hybrid cloud, and at the same time have the data integration layer with the capability for IoT sensors.

Whoever is trying to choose a tool needs to look for the integration to deploy to their enterprise. They have to look at all the aspects, and then they should select that tool that is going to be fit for their current requirements as well as their future needs.

Overall, I'd rate the solution eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Tasso Tsonis - PeerSpot reviewer
Senior Site Reliability Engineer at a financial services firm with 10,001+ employees
Real User
Top 10
It's highly stable, with good redundancy, so it never goes down
Pros and Cons
  • "It's highly stable, and the redundancy is amazing. B2B Integrator also has a high availability option to work in a cluster environment. You rarely have issues operating it because of the HA."
  • "Patching or upgrading the product is a bit of a nightmare. It would be nice if they removed the installation manager port. We find it complicates upgrading and patching a great deal."

What is our primary use case?

I work for a bank, and we've used IBM B2B for internal and external transfers at all levels. In the past 10 years, we've used it in every way imaginable. It transfers files from point A to point B.

How has it helped my organization?

B2B Integrator has made us more secure. People who used to transfer confidential data through emails can now set up file transfers within 48 hours through an automated system using this product without any security risks.

What is most valuable?

IBM B2B is user-friendly. The most valuable features are the most basic, like the logs and the security features. It can monitor and communicate issues directly to us before they become more significant problems. It's a great product.

What needs improvement?

Patching or upgrading the product is a bit of a nightmare. It would be nice if they removed the installation manager port. We find it complicates upgrading and patching a great deal. The installation manager is supposed to make things easier, but it actually makes it a lot worse.

For how long have I used the solution?

I've been using IBM B2B since 2011.

What do I think about the stability of the solution?

B2B Integrator's stability is rock-solid. It never goes down. It's one of the bank's most prized uptime software products.

What do I think about the scalability of the solution?

Scalability is a bit tricky because we're limited on file sizes. We're exploring ways to integrate into PCI DSS, a security requirement for the credit cards system. So it might be a little challenging to scale above what we have now. I'd say it's a moderate level of difficulty. We can do some things, but some aspects are more complex because of security. We plan to increase our usage to cover anything that goes in and out of the bank. Eventually, everything will pass through the product, so it's the only gateway to transfer anything in and out of the bank.

How are customer service and support?

IBM support was horrible.

Which solution did I use previously and why did I switch?

The previous product was an in-house solution built on a Windows NT. We needed something with more security features and maturity.

How was the initial setup?

Setting up B2B Integrator was complex. Right off the bat, we set it up on a HADR.  It's high availability and active on two different sites. Getting all the rules set and the firewalls open was challenging. It was complicated to get it to work in the mesh design. Total deployment time took about two years. It took that long to get everything fully working. We had a project team that included the integrators from Sterling and a group of three people from the bank. In addition to that, we had another five people handling network security, configuring the firewall, and setting up the database. So there were eight in total on our end. 

What about the implementation team?

We had help from a consulting firm called ComResource. I believe that's what they were called at the time. It was Sterling Commerce's consultant firm. They were really hands-on and helped deliver the product the way we needed it, with custom features. 

What was our ROI?

I can't give a precise figure, but we get our money's worth.

What's my experience with pricing, setup cost, and licensing?

We pay an annual fee based on the number of VPUs. It's fairly reasonable. We're in the middle of analyzing other products, and they're all pretty much in the same range. When we have problems and the support is inadequate, we pay outside consultants. We've had this issue twice, so sometimes there are additional costs when we need consultants to fix problems support can't handle, and we need help fast.

Which other solutions did I evaluate?

Before selecting IBM B2B Integrator, the bank looked at Axway and another IBM product called MQ Transfers. These were the three that our integrator Sterling Commerce suggested at the time. Now we're looking into BMC B2B MFT. We've got the training and the license, but we haven't started using it. One of the advantages of BMC is that upgrades take only 15 minutes.  We installed it, but we found BMC lacks the maturity of the current product, so we won't be deploying it at the bank any time soon. 

What other advice do I have?

I would rate IBM B2B Integrator a nine out of 10. It's a great product. It's highly stable, and the redundancy is amazing. B2B Integrator also has a high availability option to work in a cluster environment. You rarely have issues operating it because of the HA. The only problem is support. When something goes wrong, you sometimes have to find the answers yourself on the internet. But overall, after working with it for 10 years, I can say it's been great to work with and learn to use

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
IBM B2B Integrator
September 2022
Learn what your peers think about IBM B2B Integrator. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
634,775 professionals have used our research since 2012.
Vlad Popa - PeerSpot reviewer
Integration Consultant at a tech services company with 11-50 employees
Consultant
Top 10
It integrates with multiple platforms and works with most programming languages
Pros and Cons
  • "B2B Integrator is multi-platform, so it can be integrated with Windows, Unix, or whatever, and it can work with almost all programming languages. It can also transfer a lot of data in a short time. For instance, a system I recently implemented exchanges about 20 million files a day."
  • "The user interface is outdated. B2B Integrator was developed in the United States in the nineties, and the graphical user interface hasn't improved since. It's tough because you have to program the software in XML. Nowadays, other methods are easier to work with."

What is our primary use case?

We use B2B Integrator to collect files locally and send them to external business partners, like the national banks. For example, the company regularly sends financial reports to the national central bank. In short, it's for data exchange between companies. I previously worked for an automotive company, and we used B2B Integrator to exchange data with the parts supplier.

What is most valuable?

B2B Integrator is multi-platform, so it can be integrated with Windows, Unix, or whatever, and it can work with almost all programming languages. It can also transfer a lot of data in a short time. For instance, a system I recently implemented exchanges about 20 million files a day.

What needs improvement?

The user interface is outdated. B2B Integrator was developed in the United States in the nineties, and the graphical user interface hasn't improved since. It's tough because you have to program the software in XML. Nowadays, other methods are easier to work with. Programming the system is challenging. However, it's not a shortcoming for me. I think it would help if they had more documentation, too. 

For how long have I used the solution?

I've been using B2B Integrator for about 10 years.

What do I think about the stability of the solution?

I would rate B2B Integrator eight out of 10 for performance but 10 out of 10 for stability. 

What do I think about the scalability of the solution?

B2B Integrator is highly scalable. I give it a 10 out of 10 for scalability. 

How are customer service and support?

IBM support is another one of B2B Integrator's advantages. Support is crucial for large enterprises, and this is a product primarily used in big corporations.

Which solution did I use previously and why did I switch?

I have some experience with a similar product called Axway File Gateway, but not too much. Axway is easier to set up. Apart from that, I'd say that they're more or less the same program. Nonetheless, I would still go for IBM because the aftersales service of Axway needs some improvement.

How was the initial setup?

The initial deployment is very complex. I would rate it 10 out of 10 for complexity. The installation itself is pretty straightforward, it's hard to configure the business flows, and it takes a lot of time. 

The programming interface is old. You need to program everything in XML and XSLT, and that's an old-fashioned way to do things. It took me an entire year to fully deploy the system in a corporation of 60,000 employees. We're talking about 20,000 files a day. We have a team for deployment and maintenance, but the product doesn't require much maintenance — only regular updates. For updates and releases, the product manages itself. 

What's my experience with pricing, setup cost, and licensing?

B2B Integrator is expensive, but it's worth it. I rate the price 10 out of 10 for the most expensive, but it's also the best product for what it does. The only additional cost is the support contract.  

What other advice do I have?

I rate B2B Integrator nine out of 10. If you are implementing B2B Integrator, you should have good programmers and a solid system administration team. It's also better to outsource the system setup.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Sr. Application Developer at a non-tech company with 10,001+ employees
Real User
Used to manage your trading partner's community and connections centrally.

How has it helped my organization?

There are many benefits of this product.

One unique instance was when the transaction mapping and transmissions both happened in the same application.

We were able to translate the transaction from X12 to the application and vice versa. We were also able to communicate with the internal as well as the external application, i.e., with various up-to-date protocols available in the market.

What is most valuable?

The IBM B2B Integrator tool, as the name suggests, can be used to manage your trading partner's community and connections centrally, from one single application.

What needs improvement?

With the most recent releases of this product, the installation and administration have become much more complex.

After SI v5.2.4 there are major changes happened to the product with some new features and capabilities., which in turn are good. With features like advance communication, High Availability etc. installation and management of the tool has become little complex. Introduction of installation manager was not a conventional method of B2Bi installation. Everything comes with the price. If you want your infrastructure to be up to date and available all the time, Complexity is something you have to take up with it.

I would like to see that more simplified for the users.

For how long have I used the solution?

I have used this solution for more than 10 years now. I still think its pretty good and up to the date solutions for many but not limited to MFT, EDI etc.solutions

What do I think about the stability of the solution?

We have not experienced any major issues in terms of the stability. There is continuous support that we receive from IBM.

What do I think about the scalability of the solution?

There were no scalability issues.

How are customer service and technical support?

The technical support is excellent, as long as you are covered with your contract.

How was the initial setup?

I was not involved in the initial setup, as it was done in 2005. However, I was part of the upgrade many times. As we are moving forward, it has started to become a complex procedure.

What's my experience with pricing, setup cost, and licensing?

The pricing is a bit on the higher side for a small organization. If you have a large organization and have scope for using other IBM products, then you have a chance to negotiate with them.

Which other solutions did I evaluate?

We did not evaluate any other products before the choosing this one.

During the upgrade, we gave a thought to the Oracle Managed File Transfer (MFT) solution for the same purpose.

What other advice do I have?

You should evaluate your business, as the statistics play an important role in deciding about this product. If you study the requirements in detail, then you will reduce the chances of failure quite a bit.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
JUNE TEBARTS - PeerSpot reviewer
JUNE TEBARTSE-Business at Dixon Valve
Real User

We've never had much luck with upgrades. We just do a clean install every time on new servers and import all the BPs, maps, envelopes, certs, and custom properties files, etc. Once everything is running fine with no issues, we then decommission the old servers.

See all 3 comments
General Manager at The eniac corp
Real User
Top 5Leaderboard
Powerful with an easy initial setup and good technical support
Pros and Cons
  • "The solution offers good integration capabilities."
  • "The reporting features could be better. right now, they are lacking a bit."

What is our primary use case?

We use the product for EDI transactions. Another use for us is for managed file transfer.

What is most valuable?

The initial setup is straightforward. 

The solution has been stable.

Technical support is very good overall. 

It's a very powerful tool.

The solution offers good integration capabilities. 

What needs improvement?

The reporting features could be better. right now, they are lacking a bit.

In the future, we would like to see daily reporting capabilities and improvements in the dashboards.

For how long have I used the solution?

We've been using the solution for a while. We've used it for sure over the last 12 months.

What do I think about the stability of the solution?

The solution is very stable for us. There are no bugs or glitches. It doesn't crash or freeze. the performance has been reliable. 

What do I think about the scalability of the solution?

I'm not sure how many people are on the solution at our organization. Usually, it is just accessed by administrators. 

How are customer service and technical support?

We do not use technical support a lot, however, when we do need it, we find them to be helpful and responsive. We are satisfied with their level of service.

How was the initial setup?

I find the initial setup to be quite straightforward and simple. It's not overly complex. A company shouldn't have any issues with the process. 

What about the implementation team?

We used an integrator to help us with the deployment process. They were great. 

What's my experience with pricing, setup cost, and licensing?

There are just standard licensing fees. It's my understanding there are no other costs beyond that.

Which other solutions did I evaluate?

We didn't really look into other solutions. We were familiar with its one, which is why we ultimately chose it. 

What other advice do I have?

We're a reseller.

I'd rate the solution at a nine out of ten overall. In general, it's a very good solution. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Mohamed Jaffar - PeerSpot reviewer
Lead at MOL-IT India Pvt. Ltd.
Real User
Is stable but needs to improve mapping, visibility, deployment, and the dashboard

What is most valuable?

I find the codeless communications, SFTP or FTP, valuable.

What needs improvement?

The mapping, visibility, deployment, and the dashboard could be improved and updated.

The communication logs are very poor. They are not easily understood, and we need to navigate to many places for many reasons. You can't just pull the information; it's very tough.

For how long have I used the solution?

I've been working with this solution for 16 years.

We have an on-premises license, but it is installed in the cloud.

What do I think about the stability of the solution?

It's a stable solution. The stability is the best part.

What do I think about the scalability of the solution?

There are no problems with scalability. We have 10 users.

How are customer service and support?

Technical support is very slow. They do not seem to understand the situations we encounter and their severity.

How was the initial setup?

The initial setup is pretty simple.

What other advice do I have?

I would rate IBM B2B Integrator at six on a scale from one to ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
PeerSpot user
Buyer's Guide
Download our free IBM B2B Integrator Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2022
Buyer's Guide
Download our free IBM B2B Integrator Report and get advice and tips from experienced pros sharing their opinions.