Heroku Reviews

We are using Heroku to create applications for the education sector.

The most valuable feature of Heroku is the continuous integration and applications it provides.

We have to do daily restarts of some processes, which is annoying, and the support for custom CI could be better.

I have been using Heroku for approximately 10 years.

The solution is stable.

Heroku has been scalable. We have not had any problem.

We have approximately 200 people in my organization.

I have used the support a few times and my experience has been good.

The deployment of Heroku is easy, it did not take a lot of time.

I sometimes do the implementation of the solution for my customers and there are times they have done the process themself.

We have two engineers for the support of this solution.

The price of Heroku could be less expensive.

My advice to others is for them to always look for alternatives because there could be something better on the market, such as better performance.

I rate Heroku an eight out of ten.

Our clients use it to deploy the production, development, and staging environments. Its version depends on our clients' needs. Usually, it is a customized system that needs to be scaled.

For a client, we pay for one computer for running the application. When we have to generate their bills, we scale up to 100 computers, and we are able to generate three million bills in five minutes. Before using Heroku, it took them 10 hours to generate these three million bills.

It is easy to deploy applications, and we don't need to bother about software updates on the server. We don't need to bother about machines, servers, and hardware. We only need to care about the system and functionality that we need or want to develop. They take care of everything else. It provides high availability. 

It is a pretty good solution that provides everything that we need. It has everything that we need to run our applications. We have many different applications, and we generate three million bills for a company in Brazil. We see more than a billion requests per day in another application. Everything works just fine, and it is very good.

Their support is good, but they can improve their response time.

We are a partner of Heroku since 2009.

Its stability is very good. In the last few years, we had only one problem with stability where we couldn't log in to their administrative control panel, but it did not impact the running of the application. 

Its scalability is very good.

We don't need to talk to them a lot. Five years ago, we needed their help because we had a memory issue with an application, and they helped by email. The response was very good, but it was not as much on-time as phone support. Their support has improved since they have been acquired by Salesforce.

It is very easy to set up. You have the application up and running with just two commands. It takes 20 seconds. That's why Heroku is very good.

Its price is very good.

If you want to use Heroku and all of its functionalities, you need to understand how to develop an application to run it in the cloud.

I would rate Heroku a ten out of ten. It is a good tool.

My primary use case of this product is for hosting Ruby applications. Probably more than half of the people at our company use Heroku for applications. I am a customer of Heroku and a Ruby programmer. 

I like the operations of the product because it makes it easy to push a change and to deploy new things. We trust the store for add-ons, they are pretty good with some solutions like storage or login add-ons. 

They used to have MongoDB add-ons, but currently I think they've stopped and I'm not sure why. There is an issue because Heroku supports Docker container images, but not if you're using the continuous integration infrastructure. I really think Heroku should support Docker images on the CI infrastructure. For now, you cannot use those images and have to use the certified ones they provide for continuous integration and continuous delivery.

They have a free plan but it only provides three hours of service, after which you have to switch to a pay plan. It's when you start to scale the application it becomes costly. There should be more scalability options for storage. It would be nice to have more official stacks, to try and support more languages to stack officially.

I've been using this solution for eight years. 

There are some stability issues from time to time. 

The technical support isn't bad. The response time could be improved but I last contacted them some time ago when they were still using email and didn't have a direct chat option. It was either email or on a forum. It's probably improved since then. 

Deployment time depends on the type of applications you plan to use. Deployment usually takes less than three minutes. 

I would recommend this solution. It's very good for small organizations with low traffic that don't need a lot of storage. If you need more storage, you should use an extra add-on or connection like Amazon.

I would rate this solution a nine out of 10. 

Valuable for us was the fast deployment. This means the time to market is improved without pain for developers.

It has improved our deployment speed without requiring time to configure some servers.

We don't find the pipelines intuitive. The user experience could be better. Having to set up multiple apps, then a pipeline, seems like an overkill on the amount of work to do.

We have been using the solution for six months.

We did not encounter any issues with stability.

We did not encounter any issues with scalability.

We didn't need to use the technical support.

We did not use a previous solution.

The initial setup was straightforward.

We evaluated Google Compute Engine, Google App Engine, and Kubernetes.

It's an easy product to use.

It's easy to configure and to start using.

We, as a startup, can use Heroku and the plenty of possible configurations to scale from the very beginning to a medium-sized company.

It's pricing is a little high and could be lowered.

Also, support could be better.

Deploying with git, npm install git hook ... basically, they got it right for nodejs servers hosting. Free trials is limited (1 app running at a time) but good enough for a proof of concept. Using an Heroku backend and a GithHub pages front end serving static content, I can scale my app for free to a reasonable level.

Plugins aren't cheap (Mailchimp is $1.5/1000 emails).

6 months

The doc is good, for nodejs at least. It is newbies friendly.

I rejected Google app engine for there lack of nodejs support, and AWS for the complexity of setting up a simple app.

The CLI tools are good and deployment is quick. The web control panel ain't that great, I got into trouble trying to launch my app.

0 for now :)

Lots of integrations

1 year

I had an issue recently where my site was down intermittently for unknown reasons. I posted a ticket and 5 days have gone by without any resolution. I'm surprised at this total lack of customer service.

So far very very poor. I'm considering switching to another platform for only this reason. How can a startup scale a business with such poor support. 5+ days no response to a valid ticket!

Horrible because they take forever to respond. Days with no response.

The setup was pretty good.