We performed a comparison between Espressive Barista and NinjaOne based on real PeerSpot user reviews.Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"The bot is pretty easy to update and keep up to date. Espressive itself is pretty easy to work with."
"The most valuable feature is its scalability."
"When it comes to neutral language processing and conversational AI, it's very good, very solid... We all have different ways of speaking or writing in English and the application does a very solid job of recognizing what's being asked regardless of how it's being asked."
"The solution is available to support us instantly as required."
"Our developers have used the Barista Control Center to extend the platform by adding content, and they've found it fairly easy to do and manage"
"We have the ability to alter phrases, create new phrases, or enhance phrases, or change paths. From the dashboard, we are able to get a lot of information we need about what people are asking, where they are dropping off from conversations, and where they do not get the information they need."
"Its ability to recognize phrases has gotten smarter over time."
"With respect to its natural language processing capabilities, it recognizes things that you wouldn't think it would recognize. Even in cases where it doesn't, it's pretty easy to go in and make the adjustments that are needed."
"Good at managing updates and for remote support."
"NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked."
"The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good."
"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."
"The tool's most valuable feature is third-party application updates."
"NinjaOne has a feature where we can create custom scripts that we can run on devices remotely."
"The most important aspect of this tool is the security it provides our company."
"NinjaOne's best feature is its monitoring."
"I would like to see the continued expansion of all of the automation capabilities."
"Although they've done some work on their metrics dashboard, there is some fine-tuning to do for people that just want to go in there at a glance and see their metrics."
"Espressive Barista's natural language processing and conventional AI still have room for improvement."
"Expressive Barista could improve by adding native integration with WhatsApp, one of the top communication channels in South Africa. When we're trying to sell Barista to customers, we have to tell them that the solution doesn't have out-of-the-box support for WhatsApp. We can develop it, but then we need to have a conversation about how much that will cost."
"The reports provided by the solution are not customizable."
"My only comment would be if they wanted to use this as an IT service management tool, maybe they could think about Barista making tickets and having change management and problem management capabilities."
"What would make things easier is more detail, out of the box, about what is helping out of the box. We're struggling a little bit to get that data. We want more information about what Barista has brought in that the employees are using, out of the box. We want more visibility into the things that we ourselves haven't done the interaction for."
"I would like to see improvement to the out-of-the-box verbiage, with the questions going to the right place."
"NinjaOne's reporting module is cumbersome."
"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."
"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."
"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."
"It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices."
"The NinjaOne distribution server is highly dependent on an active directory."
"I would like to see more scripts for PowerShell commands."
"NinjaOne's pricing and user interface needs improvement."
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Espressive Barista is ranked 9th in IT Service Management (ITSM) with 9 reviews while NinjaOne is ranked 7th in IT Service Management (ITSM) with 11 reviews. Espressive Barista is rated 8.8, while NinjaOne is rated 8.0. The top reviewer of Espressive Barista writes "Great chat integration and phrase recognition with excellent natural language processing". On the other hand, the top reviewer of NinjaOne writes "A tool that helps with a lot of configurations and creates automation processes that work perfectly". Espressive Barista is most compared with ServiceNow Virtual Agent, Moveworks, Inbenta AI Chatbot, SimpleWorks Enterprise Chatbot and Amelia, whereas NinjaOne is most compared with Atera, N-able N-central, Kaseya VSA, Microsoft Configuration Manager and LogMeIn Central. See our Espressive Barista vs. NinjaOne report.
See our list of best IT Service Management (ITSM) vendors.
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