Espressive Barista vs NinjaOne comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Espressive Barista and NinjaOne based on real PeerSpot user reviews.

Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Espressive Barista vs. NinjaOne Report (Updated: January 2024).
755,469 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The bot is pretty easy to update and keep up to date. Espressive itself is pretty easy to work with.""The most valuable feature is its scalability.""When it comes to neutral language processing and conversational AI, it's very good, very solid... We all have different ways of speaking or writing in English and the application does a very solid job of recognizing what's being asked regardless of how it's being asked.""The solution is available to support us instantly as required.""Our developers have used the Barista Control Center to extend the platform by adding content, and they've found it fairly easy to do and manage""We have the ability to alter phrases, create new phrases, or enhance phrases, or change paths. From the dashboard, we are able to get a lot of information we need about what people are asking, where they are dropping off from conversations, and where they do not get the information they need.""Its ability to recognize phrases has gotten smarter over time.""With respect to its natural language processing capabilities, it recognizes things that you wouldn't think it would recognize. Even in cases where it doesn't, it's pretty easy to go in and make the adjustments that are needed."

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"Good at managing updates and for remote support.""NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.""The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good.""The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on.""The tool's most valuable feature is third-party application updates.""NinjaOne has a feature where we can create custom scripts that we can run on devices remotely.""The most important aspect of this tool is the security it provides our company.""NinjaOne's best feature is its monitoring."

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Cons
"I would like to see the continued expansion of all of the automation capabilities.""Although they've done some work on their metrics dashboard, there is some fine-tuning to do for people that just want to go in there at a glance and see their metrics.""Espressive Barista's natural language processing and conventional AI still have room for improvement.""Expressive Barista could improve by adding native integration with WhatsApp, one of the top communication channels in South Africa. When we're trying to sell Barista to customers, we have to tell them that the solution doesn't have out-of-the-box support for WhatsApp. We can develop it, but then we need to have a conversation about how much that will cost.""The reports provided by the solution are not customizable.""My only comment would be if they wanted to use this as an IT service management tool, maybe they could think about Barista making tickets and having change management and problem management capabilities.""What would make things easier is more detail, out of the box, about what is helping out of the box. We're struggling a little bit to get that data. We want more information about what Barista has brought in that the employees are using, out of the box. We want more visibility into the things that we ourselves haven't done the interaction for.""I would like to see improvement to the out-of-the-box verbiage, with the questions going to the right place."

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"NinjaOne's reporting module is cumbersome.""The remote connectivity could be better. It works most of the time, but sometimes, there are issues.""I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to.""The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10.""It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices.""The NinjaOne distribution server is highly dependent on an active directory.""I would like to see more scripts for PowerShell commands.""NinjaOne's pricing and user interface needs improvement."

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Pricing and Cost Advice
  • "The price for the licensing is fair."
  • "It is expensive. It's not a cheap thing."
  • "The solution is affordable."
  • "The pricing isn't overly burdensome. It's going to be interesting to see how new models come in with new capabilities but, as it is, as a base system, it's pretty good."
  • "User-based licensing has been working well for us, and we believe we are deriving significant value from it."
  • More Espressive Barista Pricing and Cost Advice →

  • "We got a pretty good deal. It was fairly affordable."
  • "Its pricing is great."
  • "NinjaRMM uses a subscription model."
  • "We currently pay $1.20 per device on a monthly basis."
  • "It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."
  • "The pricing is reasonable and cheaper than ConnectWise."
  • "NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."
  • "I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."
  • More NinjaOne Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The most valuable feature is its scalability.
    Top Answer:Espressive has been very accommodating in trying to meet our needs and adapt to our current situation. User-based licensing has been working well for us, and we believe we are deriving significant… more »
    Top Answer:Espressive Barista's natural language processing and conventional AI still have room for improvement. We haven't yet found anything that resembles true AI that can learn autonomously without human… more »
    Top Answer:NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.
    Top Answer:The product's pricing depends on the number of PCs or devices.
    Top Answer:NinjaOne's pricing and user interface needs improvement.
    Ranking
    Views
    179
    Comparisons
    40
    Reviews
    8
    Average Words per Review
    1,844
    Rating
    8.8
    Views
    2,257
    Comparisons
    1,153
    Reviews
    10
    Average Words per Review
    533
    Rating
    7.7
    Comparisons
    Learn More
    Overview
    Barista, Espressive’s innovative virtual support agent (VSA) platform, takes on the role of the service agent, bringing the best of human experience with the best of artificial intelligence. Leveraging a proprietary and domain-specific large language model (LLM), the Employee Language Cloud, as well as integration with generalized LLMs, Barista automates resolution of employee questions, issues, and requests with personalized experiences that result in employee adoption of 80 to 85% and reduced help desk call volume of 50% to 70%.

    Introducing NinjaOne, the ultimate all-in-one solution for modern ninjas. This innovative product combines cutting-edge technology with sleek design to enhance your ninja skills like never before. With its lightweight and compact form factor, NinjaOne is perfect for stealthy missions and quick maneuvers. 

    Equipped with state-of-the-art sensors and advanced AI capabilities, it offers real-time tracking, precise motion detection, and intelligent analysis of your surroundings. The high-resolution display provides crystal-clear visuals, ensuring optimal visibility even in low-light conditions. 

    NinjaOne also features a built-in communication system, allowing seamless coordination with your team members. Its long-lasting battery ensures uninterrupted usage during extended missions. 

    Whether you're a seasoned ninja or just starting your training, NinjaOne is the ultimate companion to elevate your skills to new heights.

    Sample Customers
    Information Not Available
    Status Pros, Mitchell and Company
    Top Industries
    REVIEWERS
    Manufacturing Company43%
    Computer Software Company29%
    Energy/Utilities Company14%
    Recreational Facilities/Services Company14%
    VISITORS READING REVIEWS
    Computer Software Company55%
    Manufacturing Company7%
    Healthcare Company5%
    Media Company3%
    REVIEWERS
    University20%
    Educational Organization20%
    Religious Institution10%
    Computer Software Company10%
    VISITORS READING REVIEWS
    Computer Software Company16%
    Government6%
    Educational Organization6%
    Retailer6%
    Company Size
    REVIEWERS
    Small Business33%
    Large Enterprise67%
    VISITORS READING REVIEWS
    Small Business48%
    Midsize Enterprise9%
    Large Enterprise43%
    REVIEWERS
    Small Business86%
    Midsize Enterprise14%
    VISITORS READING REVIEWS
    Small Business37%
    Midsize Enterprise22%
    Large Enterprise41%
    Buyer's Guide
    Espressive Barista vs. NinjaOne
    January 2024
    Find out what your peers are saying about Espressive Barista vs. NinjaOne and other solutions. Updated: January 2024.
    755,469 professionals have used our research since 2012.

    Espressive Barista is ranked 9th in IT Service Management (ITSM) with 9 reviews while NinjaOne is ranked 7th in IT Service Management (ITSM) with 11 reviews. Espressive Barista is rated 8.8, while NinjaOne is rated 8.0. The top reviewer of Espressive Barista writes "Great chat integration and phrase recognition with excellent natural language processing". On the other hand, the top reviewer of NinjaOne writes "A tool that helps with a lot of configurations and creates automation processes that work perfectly". Espressive Barista is most compared with ServiceNow Virtual Agent, Moveworks, Inbenta AI Chatbot, SimpleWorks Enterprise Chatbot and Amelia, whereas NinjaOne is most compared with Atera, N-able N-central, Kaseya VSA, Microsoft Configuration Manager and LogMeIn Central. See our Espressive Barista vs. NinjaOne report.

    See our list of best IT Service Management (ITSM) vendors.

    We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.