DigiCert PKI Platform Reviews

What is our primary use case?

We primarily use this product to maintain the organization's security. Using the basic details for the end-user, the certificate signing requests were created and PKI servers (sub-ca) would issue the certificate based on CSR. That certificate would then be used further for communications based on SSL or the identity of that end-user. Moreover, the sub-ca and root-ca automation can be done using PowerShell, Ansible, and shell scripting.

How has it helped my organization?

The public key infrastructure certificates issued by the PKI servers helped me set up good client-server authentic communications.

What is most valuable?

The most valuable feature is the communication based on PKI certificates.

What needs improvement?

From an automation perspective, PKI is a bit of a debatable topic and can be improved as time demands.

For how long have I used the solution?

I have been using DigiCertPKI for almost a year.

What do I think about the stability of the solution?

This is a stable platform.

What do I think about the scalability of the solution?

It's highly scalable with the network.

How are customer service and support?

I didn't find much support from Microsoft for the automation features. Customer service and support issues are not a concern with Microsoft.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Alternatives could be PSPKI (the PowerShell PKI module).

How was the initial setup?

Setup is the real problem for beginners. For example, the CRLs will be complex for people just starting with it.

What was our ROI?

The ROI was pretty high with this product.

What's my experience with pricing, setup cost, and licensing?

This solution won't cost much, as this would be free with the licensing from Microsoft. It would cost you the same as a server setup or dedicated VM with an AD server.

Which other solutions did I evaluate?

I did not evaluate other options because this client had specific requirements.

What other advice do I have?

In summary, this is a good product but the automation can be improved.

Which deployment model are you using for this solution?

Private Cloud