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Teleperformance Contact Management Outsourcing vs West Contact Management Outsourcing comparison

Teleperformance and West Technology Group are both solutions in the Customer Management Contact Center Outsourcing category. Teleperformance is ranked #2, while West Technology Group is ranked #10. Teleperformance holds a 17.7% mindshare in CMCC, compared to West Technology Group’s 3.5% mindshare.
Teleperformance Contact Man...
  • 483 Views
  • 304 Comparison Views
West Contact Management Out...
  • 106 Views
  • 104 Comparison Views

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Teleperformance Contact Man...
Ranking in Customer Management Contact Center Outsourcing
2nd
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
West Contact Management Out...
Ranking in Customer Management Contact Center Outsourcing
10th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the Customer Management Contact Center Outsourcing category, the mindshare of Teleperformance Contact Management Outsourcing is 17.7%, down from 27.7% compared to the previous year. The mindshare of West Contact Management Outsourcing is 3.5%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Management Contact Center Outsourcing Market Share Distribution
ProductMarket Share (%)
Teleperformance Contact Management Outsourcing17.7%
West Contact Management Outsourcing3.5%
Other78.8%
Customer Management Contact Center Outsourcing
 

Top Industries

By visitors reading reviews
Hospitality Company
14%
Manufacturing Company
14%
Healthcare Company
10%
Recreational Facilities/Services Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Comparisons

Concentrix vs Teleperformance Contact Management Outsourcing Logo
Concentrix vs Teleperformance Contact Management Outsourcing
Compared 41% of the time
Foundever vs Teleperformance Contact Management Outsourcing Logo
Foundever vs Teleperformance Contact Management Outsourcing
Compared 28% of the time
TaskUs vs Teleperformance Contact Management Outsourcing Logo
TaskUs vs Teleperformance Contact Management Outsourcing
Compared 15% of the time
Alorica Contact Management Outsourcing vs Teleperformance Contact Management Outsourcing Logo
Alorica Contact Management Outsourcing vs Teleperformance Contact Management Outsourcing
Compared 6% of the time
Sutherland Contact Management Outsourcing vs Teleperformance Contact Management Outsourcing Logo
Sutherland Contact Management Outsourcing vs Teleperformance Contact Management Outsourcing
Compared 6% of the time
More Teleperformance Contact Management Outsourcing Competitors
No data available
 

Overview

Teleperformance Contact Management Outsourcing Multichannel Solutions consist of Customer Care, Technical Support and Sales. Services provided includes:

  • Delivers multilingual communications across a wide variety of channels, aided by automation.
  • Manages and coordinates corrective action processes.
  • Provides customers with top-notch support for installation, and service for numerous products (hardware, software and networking) and applications (operating systems, databases and programming environments).
  • Offers rapid, effective support to customers for the installation, operation and troubleshooting of networks, as well as the configuration of firewalls and data distribution.
Teleperformance

West Contact Management Outsourcing cloud contact center solution can help your company improve customer satisfaction by handling volume, breaking down silos and promoting agent engagement all while ensuring transactional security and reducing operational costs. We’ll help you modernize the customer experience today and provide the guidance you need to keep up tomorrow.

West Technology Group
 

Sample Customers

Information Not Available
Stanford Health Care, Ochsner Health System
See our list of best Customer Management Contact Center Outsourcing vendors.

We monitor all Customer Management Contact Center Outsourcing reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.