No more typing reviews! Try our Samantha, our new voice AI agent.

TeamViewer ONE vs Zoho Assist comparison

Sponsored
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
358
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
TeamViewer ONE
Ranking in Remote Access
22nd
Average Rating
8.4
Reviews Sentiment
5.4
Number of Reviews
34
Ranking in other categories
Remote Monitoring and Management (RMM) (9th), Patch Management (21st), Digital Experience Monitoring (DEM) (12th), Unified Endpoint Management (UEM) (12th)
Zoho Assist
Ranking in Remote Access
32nd
Average Rating
8.6
Reviews Sentiment
8.1
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Remote Access category, the mindshare of Microsoft Intune is 7.1%, down from 10.5% compared to the previous year. The mindshare of TeamViewer ONE is 0.5%, up from 0.2% compared to the previous year. The mindshare of Zoho Assist is 1.4%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Mindshare Distribution
ProductMindshare (%)
Microsoft Intune7.1%
TeamViewer ONE0.5%
Zoho Assist1.4%
Other91.0%
Remote Access
 

Featured Reviews

Varun Mehra - PeerSpot reviewer
collaboration support engineer at a retailer with 11-50 employees
Centralized device management has transformed security and streamlined remote provisioning
One area where Microsoft Intune can improve is the user interface. Sometimes the portal feels a bit complex and not very intuitive, especially for new users, and it can take time to find specific settings. Another point is troubleshooting. While logs are available, the diagnostic policies and sync issues can still be time-consuming and not very straightforward. I also feel that reporting could be more detailed and customizable. The built-in reports are helpful, but for deeper insights, I often need to rely on additional tools. Overall, it is a strong solution, but improving usability and troubleshooting experience would make it even better. While Microsoft Intune works very well within the Microsoft ecosystem, the integration of some third-party tools could be smoother and require less customization. Support is another area that could improve, as sometimes response times can be slow, and resolving complex issues may take longer than expected. In terms of features, I think more advanced automation and built-in remediation options would be helpful since common issues can be fixed automatically without manual intervention.
Nitesh Ranjan - PeerSpot reviewer
Senior Software Engineer at a tech vendor with 1,001-5,000 employees
Remote sessions have become smoother and now resolve end user issues more comfortably
One feedback I have is regarding the voice feature. Whenever we take a remote session, the voice gets enabled automatically, and we have to mute it from our side. A pop-up asking whether we want to continue with the voice or not would be helpful when accessing a remote session. The audio system could be improved because sometimes we are not aware that we need to unmute the team while taking a remote session. The end user can hear us talking with colleagues, and we sometimes forget that we have unmuted while taking a remote session. If a pop-up appears when we take a remote session with the end user asking us to unmute ourselves, that would be better for us to proceed. When the pop-up appears, we can directly mute ourselves, and the end user will not be able to hear the background noise from the office. Since many colleagues are taking remote sessions and talking to end users simultaneously, there is often significant background noise. Having this pop-up appear when accessing a remote session with the end user would be a helpful update.
Muljo Witono - PeerSpot reviewer
CEO and Owner at PT Solusindo Total Teknikatama
Secure, reliable, and great for remote access
It makes access very easy. If we have to work at night or after office hours, if customers report a problem, we can solve issues remotely, outside of office hours, from wherever. The initial setup is straightforward. The solution is stable. It is scalable. Technical support is easy to reach.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Intune saves time, and it is very easy to use. It allows us to manage applications completely."
"Great for software update needs, operating system version updates, and security policy enforcement."
"I would recommend Microsoft Intune to others; it is a very good and scalable solution."
"It's cloud-based with no need for on-premise infrastructure, you can access it anywhere and start working on it, and you will have the record of data in your hand anytime if you need it quickly."
"Intune's integration with Microsoft 365 is exceptional."
"I like the tool's integration with Apple. Anyone who creates an ID in Intune will get an Apple ID."
"It's normally able to meet 100% expectations of our customers."
"I can reach devices or computers over the internet. I don't need to worry about the network connectivity between the offices. I can manage any device. That is the most important part."
"It enhances collaboration among my board members during board meetings, whether annual, regular, or irregular."
"The fact that it's user-friendly and it has a chat option. These are my two favorite features."
"There are some great features."
"Even if I've had three computers connected it has been fairly stable."
"The initial setup of TeamViewer Remote Management is very simple."
"I like the possibility of using this software across different operating systems and clouds, such as AWS or Azure Cloud, while being able to efficiently transfer files and run the data."
"One of the most valuable features has been that it's a remote tool, I think this is a particularly good tool, and it's user-friendly."
"The most valuable feature is the ease of use, and using this solution enables us to get support easily."
"For five years of using the product, there are no issues; there are no bugs or glitches, and it doesn't crash or freeze."
"It is a scalable solution. "
"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."
"Technical support is easy to reach."
 

Cons

"Regarding mobile devices, Intune is good, but there are other services that I would say are ahead of Intune from an administration and reporting point of view."
"Microsoft Copilot in Microsoft Intune is absolutely useless for protecting my environment."
"I would like some integration with the Microsoft reporting platform Power BI."
"The scalability could be improved, and like most other MDM products, Intune is good but not 100% there yet."
"It would really be helpful to have the option to manage server operating systems as well, like Windows Server, at least. That way, we could scrap the use of SCCM, which requires a lot of on-premises infrastructure."
"I consider Microsoft Intune's customer support decent but not always fast or consistent, especially compared to expectations in an enterprise environment."
"Intune should improve the management of non-Microsoft devices. It would be better to manage Mac, Android, and other non-Microsoft operating system devices within the same Intune interface."
"There are a few security features that are not available in Microsoft Intune, when compared to other products."
"If you have one version, like if you have version 14, and the client has version 15, you can't access his computer. If the client is on 14 and the technician is on 15, he can't access the end user who's at home. So there's a disparity in versioning."
"One feature to add would be a mobile remote feature."
"I don't like having so many updates."
"When a user is engaged in a chat on a system with a remote user present, copying the chat content isn't easy."
"The solution is a little expensive."
"The security of the solution could be more secure."
"I want TeamViewer Remote Management to incorporate more integrations."
"There are some challenges with compatibility."
"Support could be more knowledgeable."
"They do have some glitches in the microphone and speaker, especially during remote access."
"Support could be more knowledgeable."
"It could be integrated with IT management tools."
 

Pricing and Cost Advice

"I am not that aware of the pricing, but as compared to other MDM solutions, Microsoft is providing a lot of things at the organizational level. So, it is quite reasonable as compared to other MDM solutions."
"Previously the price was $4 per month per user. Now it's $2.25 per user per month."
"It is expensive. The cost depends on the license that we choose."
"There are licenses required for this solution. We enable licenses on the devices we need to manage."
"The solution is cost-efficient."
"Intune is moderately expensive. You can get the license bundled with Office 365 E3 or E5 licenses. The E5s are a bit expensive, but you get some cheaper solutions with Intune."
"Microsoft Intune is more expensive than other solutions, but it offers a wider range of features and control."
"Microsoft Intune's costliness stems from licensing fees and the overhead associated with its management, user experience, and device remediation."
"It is a licensed product."
"Addition services could be lower priced."
"My company needs to pay towards the solution's annual licensing subscription costs. There are no extra costs in addition to the standard license fees of the product."
"My company uses the free version of TeamViewer Remote Management."
"There are no charges to be paid for the solution since I use it for personal use."
"We are now using the free version, but probably next year we are going to follow up with the paid version."
"We pay for a yearly license."
"The solution's license is expensive."
"Its scalability depends on the business model we purchase."
report
Use our free recommendation engine to learn which Remote Access solutions are best for your needs.
894,738 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
10%
Manufacturing Company
9%
Computer Software Company
9%
Government
7%
Financial Services Firm
16%
Comms Service Provider
9%
Healthcare Company
7%
Marketing Services Firm
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business157
Midsize Enterprise59
Large Enterprise181
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise5
Large Enterprise11
No data available
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What advice do you have for others considering TeamViewer Remote Management?
Regarding pricing, since the licenses are purchased by the organization, I am not aware of the pricing details. Howev...
What needs improvement with TeamViewer Remote Management?
One feedback I have is regarding the voice feature. Whenever we take a remote session, the voice gets enabled automat...
What is your primary use case for TeamViewer Remote Management?
I use TeamViewer Remote Management primarily for remote session purposes in my previous and current organization.
Ask a question
Earn 20 points
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
TeamViewer IoT
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Carey Paul Honda
Hitachi, Metropolitan Washington Council of Governments, United Nations Foundation, element
Find out what your peers are saying about TeamViewer ONE vs. Zoho Assist and other solutions. Updated: April 2026.
894,738 professionals have used our research since 2012.