Microsoft Intune vs Zoho Assist comparison

Microsoft and Zoho are both solutions in the Remote Access category. Microsoft is ranked #2 with an average rating of 8.3, while Zoho is ranked #36. Microsoft holds a 9.2% mindshare in VUS, compared to Zoho’s 1.2% mindshare. Additionally, 94% of Microsoft users are willing to recommend the solution, compared to 100% of Zoho users who would recommend it.

Microsoft Intune

Read 334 Microsoft Intune reviews

30,664 Views
4,600 Comparison Views

94% willing to recommend

Zoho Assist

Read 3 Zoho Assist reviews

503 Views
503 Comparison Views

100% willing to recommend

Microsoft Intune

Zoho Assist

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 25, 2026

Microsoft Intune and Zoho Assist compete in device management and remote support. Microsoft Intune has the upper hand with its comprehensive management and security features, whereas Zoho Assist is stronger in seamless remote support.

Features: Microsoft Intune manages mobile devices, applications, and PCs with detailed monitoring and policy configurations. It offers robust security features and integrates well with other Microsoft services. Zoho Assist focuses on on-demand remote support, unattended access, and efficient troubleshooting. It simplifies remote assistance, making it optimal for real-time response.

Ease of Deployment and Customer Service: Microsoft Intune integrates seamlessly with existing Microsoft services, which helps streamline setup for organizations already using Microsoft products. However, it may need more initial configuration. Zoho Assist has a swift and straightforward setup emphasizing remote assistance. It is complemented by strong customer service and a more intuitive deployment process.

Pricing and ROI: Microsoft Intune requires a subscription, which can be cost-effective for large-scale implementations due to its extensive capabilities. Zoho Assist offers flexible pricing with scalable options ideal for small to medium-sized businesses. Intune provides a broad scope of services suitable for larger entities, while Zoho Assist ensures cost efficiency and rapid returns for businesses focused on remote support.

To learn more, read our detailed Microsoft Intune vs. Zoho Assist Report (Updated: March 2026).

Buyer's Guide

Microsoft Intune vs. Zoho Assist

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Ranking in Remote Access

2nd

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

334

Ranking in other categories

Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)

Zoho Assist

Ranking in Remote Access

36th

Average Rating

8.6

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the Remote Access category, the mindshare of Microsoft Intune is 9.2%, down from 10.7% compared to the previous year. The mindshare of Zoho Assist is 1.2%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Mindshare Distribution
Product	Mindshare (%)
Microsoft Intune	9.2%
Zoho Assist	1.2%
Other	89.6%

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

Read full review

Hameez Tariq

Senior ZOHO Consultant at self-employed

Inexpensive with useful screen monitoring and screen sharing capabilities

I'm using the latest version of the solution. I'd recommend others switch over to Zoho. It's flexible and highly efficient while being very user-friendly. If users have remote sessions, it's quite useful; however, if there are no remote sessions needed, the solution itself isn't very useful. I'd rate the product nine out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ability to work from all over the planet is valuable. You just need a functioning and working Internet connection."

"Microsoft Intune saves eight hours per day, and during my work hours, I use my time to study and run tests on configurations I'm curious about and try them out in my environment."

"Microsoft Intune is the best solution available; we can connect with any device and handle all queries, which sets it apart from other tools available in the market."

"Mobile device management is most valuable."

"Microsoft Intune has never crashed for me; it always works without fail."

"Microsoft Intune has transformed my organization; we are managing to scale the Intune deployment across all our regions efficiently, and it works perfectly for our needs."

"We handle the distribution software, collect metrics for app usage, and create policies to make the device compliant for Microsoft Intune."

"Comparing this to having an endpoint management solution, the efficiency gain may be up to 80%."

More Microsoft Intune pros

"Technical support is easy to reach."

"It is a scalable solution. "

"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."

Cons

"Currently, BitLocker does not support BYOD enrollment, which is a product limitation."

"The closest Microsoft Intune can be to GPOs, the better. There needs to be more granularity on application deployments. However, they have done better recently with the application deployments."

"The reporting is subpar. That's the only issue we have with Intune. We use another solution for that purpose."

"The feature that allows us to import the business application from the configuration manager to Intune is not very good at this time."

"I heard some pain points. The main thing is the learning curve. It took time to implement. It was not the best product starting out of the gate."

"Microsoft Intune can be improved by making it even more seamless for users to download their certificates."

"It doesn't economize when you scale up. We have over 14,000 employees, and we have between 7,500 and 8,000 city-owned or personal devices being used to conduct city business. Its price can be improved. It is not a cheap solution."

"Intune does not provide real-time visibility."

More Microsoft Intune cons

"They do have some glitches in the microphone and speaker, especially during remote access."

"Support could be more knowledgeable."

"It could be integrated with IT management tools."

Pricing and Cost Advice

"Microsoft Intune is reasonably priced for large organizations that already have Microsoft Enterprise licenses, but it is less affordable for smaller businesses."

"Cost is not my department, but the product is included in the E5 license that we already pay for every user, so no additional cost is incurred."

"The price could be better."

"Every customer used to purchase licenses based on their needs."

"There is a license required to use this solution. However, it was part of a bundle package. Microsoft Intune is far less expensive than other solutions, such as Workspace ONE."

"Its price is quite okay. I wish they provide certain additional features with the same license."

"The price is reasonable, but they should lower it a bit to make it more competitive. It's cheaper than AirWatch and other products, but I still feel like Microsoft can make a base version or with Exchange online or a la carte only Intune version which will be useful. A customer who doesn't want to go full-fledged E3 or E5 can take out or consume an Intune solution only for their purpose, and we want to target that customer."

"My team members bundled it together with their Microsoft solutions, including Microsoft 365 and related products."

More Microsoft Intune pricing and cost advice

"Its scalability depends on the business model we purchase."

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Top Industries

By visitors reading reviews

Manufacturing Company

10%

Computer Software Company

10%

Financial Services Firm

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	124
Midsize Enterprise	53
Large Enterprise	168

No data available

Questions from the Community

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Comparisons

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Compared 8% of the time

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Compared 7% of the time

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Compared 5% of the time

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Compared 4% of the time

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Compared 18% of the time

BeyondTrust Remote Support vs Zoho Assist

Compared 13% of the time

ScreenConnect vs Zoho Assist

Compared 11% of the time

GoTo Resolve vs Zoho Assist

Compared 11% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

March 2026

Download Microsoft Intune product report

Buyer's Guide

Remote Access

March 2026

Download Zoho Assist product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

Zoho Assist is an online remote support and access platform for small and mid-sized businesses that can empower every app to become more trustworthy at absolutely no cost. It contributes significantly to Zoho's powerful management engine with out-of-the-box, creative, and timely support.

Zoho

Sample Customers

Mitchells and Buzzers, Callaway

Hitachi, Metropolitan Washington Council of Governments, United Nations Foundation, element

Buyer's Guide

Microsoft Intune vs. Zoho Assist

March 2026

Free Report: Microsoft Intune vs. Zoho Assist

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