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Splunk ITSI (IT Service Intelligence) vs Turbo360 (Formerly Serverless360) comparison

Splunk and Kovai.co are both solutions in the Application Performance Monitoring (APM) and Observability category. Splunk is ranked #10 with an average rating of 8.6, while Kovai.co is ranked #66. Splunk holds a 0.8% mindshare in APM, compared to Kovai.co’s 0.8% mindshare. Additionally, 98% of Splunk users are willing to recommend the solution, compared to 100% of Kovai.co users who would recommend it.
Splunk ITSI (IT Service Int...
Read 64 Splunk ITSI (IT Service Intelligence) reviews
  • 5,892 Views
  • 3,771 Comparison Views
98% willing to recommend
Turbo360 (Formerly Serverle...
Read 2 Turbo360 (Formerly Serverless360) reviews
  • 4,421 Views
  • 1,901 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

Splunk ITSI and Turbo360 offer solutions in the IT service intelligence category. Turbo360 has the upper hand due to its superior features that justify its cost.

Features: Splunk ITSI is valued for comprehensive analytics, extensive monitoring capabilities, and flexible dashboards. Turbo360 stands out for its easy integration, robust API support, and advanced visualization tools.

Room for Improvement: Splunk ITSI could benefit from a more streamlined setup process, better native integrations, and improved user interface. Turbo360 users suggest better documentation, enhanced real-time monitoring, and more customization options.

Ease of Deployment and Customer Service: Splunk ITSI’s deployment is complex and time-consuming, yet users acknowledge its responsive customer support. Turbo360’s deployment is straightforward, and users praise its simplicity of integration and proactive support team.

Pricing and ROI: Splunk ITSI has higher setup and maintenance costs, but users report significant ROI due to its functionalities. Turbo360 is seen as more cost-effective, providing good value for money with its feature-rich solutions and ease of use.

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To learn more, read our detailed Splunk ITSI (IT Service Intelligence) vs. Turbo360 (Formerly Serverless360) Report (Updated: August 2026).
Buyer's Guide
Splunk ITSI (IT Service Intelligence) vs. Turbo360 (Formerly Serverless360)
August 2026
Download the complete report
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
10th
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
64
Ranking in other categories
IT Alerting and Incident Management (4th)
Turbo360 (Formerly Serverle...
Ranking in Application Performance Monitoring (APM) and Observability
66th
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
2
Ranking in other categories
Cloud Management (47th), Cloud Monitoring Software (36th), Cloud Cost Management (31st)
 

Mindshare comparison

As of August 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.8% compared to the previous year. The mindshare of Turbo360 (Formerly Serverless360) is 0.8%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Splunk ITSI (IT Service Intelligence)0.8%
Turbo360 (Formerly Serverless360)0.8%
Other98.4%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

DS
DhirendraSingh2
Senior Consultant at a consultancy with 10,001+ employees
Service health has been monitored and visual insights support proactive telecom operations
The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.
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reviewer1868589 - PeerSpot reviewer
reviewer1868589
Python Engineer at Msys Technologies
Great topic subscription monitoring, helpful management, and useful for audits
Addition of more monitoring features to Azure Cosmos DB can be a huge help as we use the same as the main database for our applications. One more thing to note is that their support team was always ready to clear all our doubts regarding the product but we feel that it would be much appreciated if they could share with us the required resources to get new customers like us well-versed in traversing through different modules of the product. These are the very few areas where Serverless360 can be improved.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Splunk ITSI (IT Service Intelligence) calculates the service health based on our KPIs and scores and it helps us to monitor services instead of just infrastructure."
"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."
"Regarding ROI percentage, we estimate a 30 to 35 percent saving on resource costs and around 25 to 30 percent savings on inventory expenses, all credited to utilizing Splunk ITSI (IT Service Intelligence) effectively."
"The most valuable features are the service analyzer and Glass Tables."
"Having worked closely with Splunk support engineers, I've observed their high capabilities in resolving issues."
"The root cause analysis is very helpful for us."
"The flexibility to develop and consolidate many solutions into one platform is great."
"It has saved a lot of time, made things more efficient, made budgeting easy, and made it enjoyable to learn and use as a tool."
More Splunk ITSI (IT Service Intelligence) pros
"That is exactly where Serverless360 helped us by bringing in both Service Bus management and monitoring under the same hood."
"Serverless360 transformed the way our organizations manage Azure and hybrid integrations."
"It offers all the core capabilities we need to manage and monitor our Azure services."
"Service Bus topic subscription monitoring turned out to be the most useful for us."
 

Cons

"The cost of the license could be lower."
"However, a minor disadvantage is that alerts must occur multiple times before incidents are created; for instance, if the same event occurs only once or twice, an incident may not be generated immediately, whereas repeated occurrences will lead to prompt incident creation."
"We have problems doing upgrades and operating alternate new versions."
"We'd like them to show more inputs on the dashboard."
"It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework."
"The solution should integrate more features in NEAP."
"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."
"When we check the service analyzer, and we have custom inputs, there are issues."
More Splunk ITSI (IT Service Intelligence) cons
"Addition of more monitoring features to Azure Cosmos DB can be a huge help as we use the same as the main database for our applications."
"The user interface of Serveress360 could be improved a bit to make the platform even easier to use."
 

Pricing and Cost Advice

"Splunk ITSI is a premium application and comes with a premium price tag."
"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."
"It would have been good if the product cost was much lower."
"I know that it is expensive, but I do not think there is another solution that can do similar things for that price."
"Splunk ITSI is expensive."
"The licensing is based on data usage."
"Pricing has some room for improvement."
"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."
More Splunk ITSI (IT Service Intelligence) pricing and cost advice
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Manufacturing Company
10%
Outsourcing Company
9%
Construction Company
7%
Construction Company
20%
Financial Services Firm
15%
Comms Service Provider
15%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise8
Large Enterprise46
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
From a pricing perspective, it is not that bad because we get it from a distributor and do not purchase it directly from Splunk. We get it from a distributor who gives the pricing to a partner and ...
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What needs improvement with Splunk ITSI (IT Service Intelligence)?
In terms of improvements for Splunk ITSI (IT Service Intelligence), I would suggest adding more out-of-the-box plugins and adapters, especially as there is a high demand for observability and dashb...
See all answers
What is your primary use case for Splunk ITSI (IT Service Intelligence)?
I use Splunk ITSI (IT Service Intelligence) as a manager of the managers, a tool sitting on top of all the other observability tools. It gets the alerts feed from all the sources such as Splunk Ent...
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Product Reports

Buyer's Guide
Splunk ITSI (IT Service Intelligence)
July 2026
Splunk ITSI (IT Service Intelligence) reportDownload Splunk ITSI (IT Service Intelligence) product report
Buyer's Guide
Application Performance Monitoring (APM) and Observability
August 2026
Turbo360 (Formerly Serverless360) reportDownload Turbo360 (Formerly Serverless360) product report
 

Also Known As

No data available
Serverless360
 

Overview

Splunk ITSI offers intelligent alerting, predictive analysis, customizable dashboards, and improves visibility and monitoring through Service Analyzer and Glass Tables. Event correlation enhances incident management, reducing alert fatigue, and improves mean time to resolution.

Splunk ITSI enables businesses to proactively monitor their IT environments by offering functionalities that reduce noise and provide enhanced visibility through sophisticated dashboards. Service Analyzer and Glass Tables facilitate the monitoring of KPIs, allowing for the prompt identification of potential issues. The platform's event correlation capabilities streamline incident management. Its scalability efficiently supports large data volumes, integrating diverse data resources while incorporating AI for predictive insights. Future improvements are sought in integration, documentation, and user-friendly interfaces, with an emphasis on simplifying configurations in expansive deployments.

What are the Key Features of Splunk ITSI?
  • Intelligent Alerting: Provides proactive monitoring and noise reduction.
  • Service Analyzer: Enables KPI monitoring and issue identification.
  • Glass Tables: Allows visual monitoring of crucial metrics.
  • Event Correlation: Simplifies incident management and reduces alert fatigue.
  • Scalability: Supports large data volumes and integrates vast data sources.
What Benefits and ROI can Users Expect from Splunk ITSI?
  • Proactive Monitoring: Enhances ability to foresee and mitigate IT issues.
  • Improved Resolution Time: Accelerates incident resolution and operational efficiency.
  • Enhanced Business Resilience: Strengthens IT operations through detailed insights.

Industries leverage Splunk ITSI to monitor infrastructure and applications effectively, employing its Service Analyzer and KPI models. Especially in sectors requiring stringent incident management and predictive analytics, integrations like ServiceNow enable visual health assessments and automated anomaly detection, positioning ITSI as a manager of managers by enhancing IT operations with comprehensive reporting and alert correlations.

Splunk

Turbo360, previously known as Serverless360, provides advanced capabilities for managing distributed systems efficiently, catering to a knowledgeable audience seeking streamlined operations and enhanced performance.

Turbo360 offers a comprehensive suite designed to support businesses in tracking and managing complex distributed applications. It equips professionals with essential tools to simplify the intricate processes of application integration and monitoring, ensuring seamless operational functionality. Targeting a tech-savvy audience, Turbo360 enhances oversight and control over application processes, optimizing resource use and fault detection.

What are the key features of Turbo360?
  • Integration Tracking: Monitors data flow across applications.
  • Error Management: Detects and resolves system issues swiftly.
  • Performance Monitoring: Provides insights into application efficiency.
  • Resource Optimization: Streamlines resource allocation for better performance.
Why choose Turbo360?
  • Cost Efficiency: Reduces operational costs with optimized resource use.
  • Improved Performance: Enhances application speed and reliability.
  • Scalability: Adapts to growing business needs with ease.

Industries implementing Turbo360, specifically in finance and healthcare, benefit from its robust tracking and monitoring abilities, improving service delivery and resource management. Its adaptability makes it a preferred choice for organizations focusing on innovation and digital transformation.

Kovai.co
 

Sample Customers

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
MSC, Transalta, Rank Group, RACQ, BBC, Q2 Solutions, Middleway, BUPA, Columbia Sportswear, EDF
Buyer's Guide
Splunk ITSI (IT Service Intelligence) vs. Turbo360 (Formerly Serverless360)
August 2026
Free Report: Splunk ITSI (IT Service Intelligence) vs. Turbo360 (Formerly Serverless360)
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