Splunk ITSI (IT Service Intelligence) vs Turbo360 (Formerly Serverless360) comparison

Why PeerSpot?

Splunk and Kovai.co are both solutions in the Application Performance Monitoring (APM) and Observability category. Splunk is ranked #9 with an average rating of 8.6, while Kovai.co is ranked #68. Splunk holds a 0.8% mindshare in APM, compared to Kovai.co’s 0.8% mindshare. Additionally, 98% of Splunk users are willing to recommend the solution, compared to 100% of Kovai.co users who would recommend it.

Splunk ITSI (IT Service Int...

Read 64 Splunk ITSI (IT Service Intelligence) reviews

7,322 Views
4,759 Comparison Views

98% willing to recommend

Turbo360 (Formerly Serverle...

Read 2 Turbo360 (Formerly Serverless360) reviews

5,316 Views
2,286 Comparison Views

100% willing to recommend

Splunk ITSI (IT Service Int...

Turbo360 (Formerly Serverle...

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Executive SummaryUpdated on Jul 24, 2024

Splunk ITSI and Turbo360 offer solutions in the IT service intelligence category. Turbo360 has the upper hand due to its superior features that justify its cost.

Features: Splunk ITSI is valued for comprehensive analytics, extensive monitoring capabilities, and flexible dashboards. Turbo360 stands out for its easy integration, robust API support, and advanced visualization tools.

Room for Improvement: Splunk ITSI could benefit from a more streamlined setup process, better native integrations, and improved user interface. Turbo360 users suggest better documentation, enhanced real-time monitoring, and more customization options.

Ease of Deployment and Customer Service: Splunk ITSI’s deployment is complex and time-consuming, yet users acknowledge its responsive customer support. Turbo360’s deployment is straightforward, and users praise its simplicity of integration and proactive support team.

Pricing and ROI: Splunk ITSI has higher setup and maintenance costs, but users report significant ROI due to its functionalities. Turbo360 is seen as more cost-effective, providing good value for money with its feature-rich solutions and ease of use.

To learn more, read our detailed Splunk ITSI (IT Service Intelligence) vs. Turbo360 (Formerly Serverless360) Report (Updated: September 2026).

Buyer's Guide

Splunk ITSI (IT Service Intelligence) vs. Turbo360 (Formerly Serverless360)

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Splunk ITSI (IT Service Int...

Ranking in Application Performance Monitoring (APM) and Observability

9th

Average Rating

8.4

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (4th)

Turbo360 (Formerly Serverle...

Ranking in Application Performance Monitoring (APM) and Observability

68th

Average Rating

9.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Cloud Management (47th), Cloud Monitoring Software (35th), Cloud Cost Management (33rd)

Mindshare comparison

As of October 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.7% compared to the previous year. The mindshare of Turbo360 (Formerly Serverless360) is 0.8%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
Splunk ITSI (IT Service Intelligence)	0.8%
Turbo360 (Formerly Serverless360)	0.8%
Other	98.4%

Application Performance Monitoring (APM) and Observability

Featured Reviews

DhirendraSingh2

Senior Consultant at a consultancy with 10,001+ employees

Service health has been monitored and visual insights support proactive telecom operations

The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.

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reviewer1868589

Python Engineer at Msys Technologies

Great topic subscription monitoring, helpful management, and useful for audits

Addition of more monitoring features to Azure Cosmos DB can be a huge help as we use the same as the main database for our applications. One more thing to note is that their support team was always ready to clear all our doubts regarding the product but we feel that it would be much appreciated if they could share with us the required resources to get new customers like us well-versed in traversing through different modules of the product. These are the very few areas where Serverless360 can be improved.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Regarding ROI percentage, we estimate a 30 to 35 percent saving on resource costs and around 25 to 30 percent savings on inventory expenses, all credited to utilizing Splunk ITSI (IT Service Intelligence) effectively."

"We are quite pleased with its capabilities."

"We liked the built-in calculation of health scores."

"What I like the most is the event correlations. It's a file structure, and ITSI has a correlation layer where you can normalize the events from different sources. Once these events are normalized, you set up rules to aggregate them into different or the same attributes. After the rules are defined, you can automate the process to solve the issue automatically."

"I particularly like the preview feature because it provides a prompt experience for impact analysis."

"With Splunk ITSI (IT Service Intelligence), all alerts feed into one tool, providing rich dashboards and visualizations for our team to look at, making it a standout feature."

"Instant usability of gathered event metrics is available. We have metrics data from systems, and we can use that to instantly get system status and trends."

"The observability is great and valuable because it allows us to work with all our sets."

More Splunk ITSI (IT Service Intelligence) pros

"Service Bus topic subscription monitoring turned out to be the most useful for us."

"That is exactly where Serverless360 helped us by bringing in both Service Bus management and monitoring under the same hood."

"Serverless360 transformed the way our organizations manage Azure and hybrid integrations."

"It offers all the core capabilities we need to manage and monitor our Azure services."

Cons

"We're getting alerts with delays of maybe five minutes, however, we'd like to see real-time alerting in the future."

"Splunk ITSI lacks out-of-the-box solutions for enterprise users."

"I see areas for improvement in Splunk ITSI (IT Service Intelligence) such as cost, which is high."

"Splunk ITSI (IT Service Intelligence) can be improved through alerts and additional features."

"ITSI is an almost perfect tool, but there is room for improvement in a few features like the deep dive and multi-KPI alerts. We're using most of the features like service API, coding searches, and aggregation, but our team members hardly use multi-KPI and deep dive. We don't use the multi-KPI or deep dive because everything is available in the service KPI. I don't think this feature is necessary."

"One area where Splunk ITSI (IT Service Intelligence) has room for improvement is the high cost associated with it."

"The end-to-end visibility in Splunk ITSI is limited and has room for improvement."

"We also faced challenges relating to UI development."

More Splunk ITSI (IT Service Intelligence) cons

"Addition of more monitoring features to Azure Cosmos DB can be a huge help as we use the same as the main database for our applications."

"The user interface of Serveress360 could be improved a bit to make the platform even easier to use."

Pricing and Cost Advice

"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"

"Pricing has some room for improvement."

"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."

"Splunk ITSI is an expensive tool, and we need to purchase the utility license."

"Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."

"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."

"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."

"The licensing is based on data usage."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

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Top Industries

By visitors reading reviews

Outsourcing Company

14%

Financial Services Firm

13%

Manufacturing Company

12%

Construction Company

19%

Financial Services Firm

15%

Comms Service Provider

15%

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	8
Large Enterprise	46

No data available

Questions from the Community

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

From a pricing perspective, it is not that bad because we get it from a distributor and do not purchase it directly from Splunk. We get it from a distributor who gives the pricing to a partner and ...

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What needs improvement with Splunk ITSI (IT Service Intelligence)?

Training the database could make Splunk ITSI (IT Service Intelligence) even better for my work. I sometimes feel a lag with Splunk ITSI (IT Service Intelligence). I gave it a nine out of ten.

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What is your primary use case for Splunk ITSI (IT Service Intelligence)?

I have been using Splunk ITSI (IT Service Intelligence) for the last two to three years for my data handling. I do IT implementation with strong technical skills. I sometimes use Splunk ITSI (IT Se...

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Product Reports

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

September 2026

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

September 2026

Turbo360 (Formerly Serverless360) report

Download Turbo360 (Formerly Serverless360) product report

Also Known As

No data available

Serverless360

Overview

Splunk ITSI offers intelligent alerting, predictive analysis, customizable dashboards, and improves visibility and monitoring through Service Analyzer and Glass Tables. Event correlation enhances incident management, reducing alert fatigue, and improves mean time to resolution.

Splunk ITSI enables businesses to proactively monitor their IT environments by offering functionalities that reduce noise and provide enhanced visibility through sophisticated dashboards. Service Analyzer and Glass Tables facilitate the monitoring of KPIs, allowing for the prompt identification of potential issues. The platform's event correlation capabilities streamline incident management. Its scalability efficiently supports large data volumes, integrating diverse data resources while incorporating AI for predictive insights. Future improvements are sought in integration, documentation, and user-friendly interfaces, with an emphasis on simplifying configurations in expansive deployments.

What are the Key Features of Splunk ITSI?

Intelligent Alerting: Provides proactive monitoring and noise reduction.
Service Analyzer: Enables KPI monitoring and issue identification.
Glass Tables: Allows visual monitoring of crucial metrics.
Event Correlation: Simplifies incident management and reduces alert fatigue.
Scalability: Supports large data volumes and integrates vast data sources.

What Benefits and ROI can Users Expect from Splunk ITSI?

Proactive Monitoring: Enhances ability to foresee and mitigate IT issues.
Improved Resolution Time: Accelerates incident resolution and operational efficiency.
Enhanced Business Resilience: Strengthens IT operations through detailed insights.

Industries leverage Splunk ITSI to monitor infrastructure and applications effectively, employing its Service Analyzer and KPI models. Especially in sectors requiring stringent incident management and predictive analytics, integrations like ServiceNow enable visual health assessments and automated anomaly detection, positioning ITSI as a manager of managers by enhancing IT operations with comprehensive reporting and alert correlations.

Splunk

Turbo360, previously known as Serverless360, provides advanced capabilities for managing distributed systems efficiently, catering to a knowledgeable audience seeking streamlined operations and enhanced performance.

Turbo360 offers a comprehensive suite designed to support businesses in tracking and managing complex distributed applications. It equips professionals with essential tools to simplify the intricate processes of application integration and monitoring, ensuring seamless operational functionality. Targeting a tech-savvy audience, Turbo360 enhances oversight and control over application processes, optimizing resource use and fault detection.

What are the key features of Turbo360?

Integration Tracking: Monitors data flow across applications.
Error Management: Detects and resolves system issues swiftly.
Performance Monitoring: Provides insights into application efficiency.
Resource Optimization: Streamlines resource allocation for better performance.

Why choose Turbo360?

Cost Efficiency: Reduces operational costs with optimized resource use.
Improved Performance: Enhances application speed and reliability.
Scalability: Adapts to growing business needs with ease.

Industries implementing Turbo360, specifically in finance and healthcare, benefit from its robust tracking and monitoring abilities, improving service delivery and resource management. Its adaptability makes it a preferred choice for organizations focusing on innovation and digital transformation.

Kovai.co

Sample Customers

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

MSC, Transalta, Rank Group, RACQ, BBC, Q2 Solutions, Middleway, BUPA, Columbia Sportswear, EDF

Buyer's Guide

Splunk ITSI (IT Service Intelligence) vs. Turbo360 (Formerly Serverless360)

September 2026

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