No more typing reviews! Try our Samantha, our new voice AI agent.

Splunk ITSI (IT Service Intelligence) vs Turbo360 (Formerly Serverless360) comparison

Splunk and Kovai.co are both solutions in the Application Performance Monitoring (APM) and Observability category. Splunk is ranked #9 with an average rating of 8.5, while Kovai.co is ranked #62. Splunk holds a 0.8% mindshare in APM, compared to Kovai.co’s 0.8% mindshare. Additionally, 98% of Splunk users are willing to recommend the solution, compared to 100% of Kovai.co users who would recommend it.
Splunk ITSI (IT Service Int...
Read 63 Splunk ITSI (IT Service Intelligence) reviews
  • 5,491 Views
  • 3,514 Comparison Views
98% willing to recommend
Turbo360 (Formerly Serverle...
Read 2 Turbo360 (Formerly Serverless360) reviews
  • 3,958 Views
  • 1,742 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

Download the report
Executive SummaryUpdated on Jul 24, 2024

Splunk ITSI and Turbo360 offer solutions in the IT service intelligence category. Turbo360 has the upper hand due to its superior features that justify its cost.

Features: Splunk ITSI is valued for comprehensive analytics, extensive monitoring capabilities, and flexible dashboards. Turbo360 stands out for its easy integration, robust API support, and advanced visualization tools.

Room for Improvement: Splunk ITSI could benefit from a more streamlined setup process, better native integrations, and improved user interface. Turbo360 users suggest better documentation, enhanced real-time monitoring, and more customization options.

Ease of Deployment and Customer Service: Splunk ITSI’s deployment is complex and time-consuming, yet users acknowledge its responsive customer support. Turbo360’s deployment is straightforward, and users praise its simplicity of integration and proactive support team.

Pricing and ROI: Splunk ITSI has higher setup and maintenance costs, but users report significant ROI due to its functionalities. Turbo360 is seen as more cost-effective, providing good value for money with its feature-rich solutions and ease of use.

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed Splunk ITSI (IT Service Intelligence) vs. Turbo360 (Formerly Serverless360) Report (Updated: June 2026).
Buyer's Guide
Splunk ITSI (IT Service Intelligence) vs. Turbo360 (Formerly Serverless360)
June 2026
Download the complete report
Helped 902,988 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
9th
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
63
Ranking in other categories
IT Alerting and Incident Management (4th)
Turbo360 (Formerly Serverle...
Ranking in Application Performance Monitoring (APM) and Observability
62nd
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
2
Ranking in other categories
Cloud Management (47th), Cloud Monitoring Software (35th), Cloud Cost Management (30th)
 

Mindshare comparison

As of July 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.8% compared to the previous year. The mindshare of Turbo360 (Formerly Serverless360) is 0.8%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Splunk ITSI (IT Service Intelligence)0.8%
Turbo360 (Formerly Serverless360)0.8%
Other98.4%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

DS
DhirendraSingh2
Senior Consultant at a consultancy with 10,001+ employees
Service health has been monitored and visual insights support proactive telecom operations
The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.
Read full review
reviewer1868589 - PeerSpot reviewer
reviewer1868589
Python Engineer at Msys Technologies
Great topic subscription monitoring, helpful management, and useful for audits
Addition of more monitoring features to Azure Cosmos DB can be a huge help as we use the same as the main database for our applications. One more thing to note is that their support team was always ready to clear all our doubts regarding the product but we feel that it would be much appreciated if they could share with us the required resources to get new customers like us well-versed in traversing through different modules of the product. These are the very few areas where Serverless360 can be improved.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Real-time indexing in Splunk ITSI (IT Service Intelligence) has helped me by requiring me to take actions as soon as possible before the customer even notices the issue."
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
"We can automate routine tasks. We're able to create alerts, reports, scheduled searches, et cetera. It's helping us to save time."
"It has saved a lot of time, made things more efficient, made budgeting easy, and made it enjoyable to learn and use as a tool."
"Splunk ITSI (IT Service Intelligence) calculates the service health based on our KPIs and scores and it helps us to monitor services instead of just infrastructure."
"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."
"The service analyzer view and automatic creation of incidents are valuable."
"It's scalable and expands well."
More Splunk ITSI (IT Service Intelligence) pros
"Service Bus topic subscription monitoring turned out to be the most useful for us."
"Serverless360 transformed the way our organizations manage Azure and hybrid integrations."
"It offers all the core capabilities we need to manage and monitor our Azure services."
"That is exactly where Serverless360 helped us by bringing in both Service Bus management and monitoring under the same hood."
 

Cons

"One thing ITSI could improve on is the maintenance windows. I have a huge case where I had to implement something related to the maintenance window. If you try to look up the issues in ITSI, you have to check the incidents individually, and putting hundreds of hosts in maintenance can be a hindrance."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"ITSI is an almost perfect tool, but there is room for improvement in a few features like the deep dive and multi-KPI alerts. We're using most of the features like service API, coding searches, and aggregation, but our team members hardly use multi-KPI and deep dive. We don't use the multi-KPI or deep dive because everything is available in the service KPI. I don't think this feature is necessary."
"They should make it easier to use. Many people are new to it. It is hard and has a steep learning curve."
"The solution should integrate more features in NEAP."
"We also faced challenges relating to UI development — being able to get the UI the way we wanted it to look performance-wise. Some of the customization levels of the UI just weren't there."
"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."
"However, a minor disadvantage is that alerts must occur multiple times before incidents are created; for instance, if the same event occurs only once or twice, an incident may not be generated immediately, whereas repeated occurrences will lead to prompt incident creation."
More Splunk ITSI (IT Service Intelligence) cons
"The user interface of Serveress360 could be improved a bit to make the platform even easier to use."
"Addition of more monitoring features to Azure Cosmos DB can be a huge help as we use the same as the main database for our applications."
 

Pricing and Cost Advice

"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."
"The licensing is based on data usage."
"Splunk ITSI is expensive."
"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."
"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."
"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"
"Pricing was pretty good, and it is possible to just add on the features we want."
"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."
More Splunk ITSI (IT Service Intelligence) pricing and cost advice
Information not available
report
See which vendors are best for you
Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.
See recommendations
902,988 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
17%
Manufacturing Company
10%
Outsourcing Company
7%
Construction Company
6%
Construction Company
19%
Financial Services Firm
16%
Computer Software Company
11%
Comms Service Provider
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise8
Large Enterprise45
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
From a pricing perspective, it is not that bad because we get it from a distributor and do not purchase it directly from Splunk. We get it from a distributor who gives the pricing to a partner and ...
See all answers
What needs improvement with Splunk ITSI (IT Service Intelligence)?
In terms of improvements for Splunk ITSI (IT Service Intelligence), I would suggest adding more out-of-the-box plugins and adapters, especially as there is a high demand for observability and dashb...
See all answers
What is your primary use case for Splunk ITSI (IT Service Intelligence)?
I use Splunk ITSI (IT Service Intelligence) as a manager of the managers, a tool sitting on top of all the other observability tools. It gets the alerts feed from all the sources such as Splunk Ent...
See all answers
Ask a question
Earn 20 points
 

Comparisons

Avantra vs Splunk ITSI (IT Service Intelligence) Logo
Avantra vs Splunk ITSI (IT Service Intelligence)
Compared 9% of the time
ServiceNow IT Operations Management vs Splunk ITSI (IT Service Intelligence) Logo
ServiceNow IT Operations Management vs Splunk ITSI (IT Service Intelligence)
Compared 8% of the time
Dynatrace vs Splunk ITSI (IT Service Intelligence) Logo
Dynatrace vs Splunk ITSI (IT Service Intelligence)
Compared 6% of the time
Splunk AppDynamics vs Splunk ITSI (IT Service Intelligence) Logo
Splunk AppDynamics vs Splunk ITSI (IT Service Intelligence)
Compared 6% of the time
BigPanda vs Splunk ITSI (IT Service Intelligence) Logo
BigPanda vs Splunk ITSI (IT Service Intelligence)
Compared 5% of the time
More Splunk ITSI (IT Service Intelligence) Competitors
Datadog vs Turbo360 (Formerly Serverless360) Logo
Datadog vs Turbo360 (Formerly Serverless360)
Compared 6% of the time
Azure Monitor vs Turbo360 (Formerly Serverless360) Logo
Azure Monitor vs Turbo360 (Formerly Serverless360)
Compared 6% of the time
CAST AI vs Turbo360 (Formerly Serverless360) Logo
CAST AI vs Turbo360 (Formerly Serverless360)
Compared 6% of the time
Elastic Observability vs Turbo360 (Formerly Serverless360) Logo
Elastic Observability vs Turbo360 (Formerly Serverless360)
Compared 4% of the time
Harness vs Turbo360 (Formerly Serverless360) Logo
Harness vs Turbo360 (Formerly Serverless360)
Compared 4% of the time
More Turbo360 (Formerly Serverless360) Competitors
 

Product Reports

Buyer's Guide
Splunk ITSI (IT Service Intelligence)
June 2026
Splunk ITSI (IT Service Intelligence) reportDownload Splunk ITSI (IT Service Intelligence) product report
Buyer's Guide
Application Performance Monitoring (APM) and Observability
June 2026
Turbo360 (Formerly Serverless360) reportDownload Turbo360 (Formerly Serverless360) product report
 

Also Known As

No data available
Serverless360
 

Overview

Splunk ITSI offers intelligent alerting, predictive analysis, customizable dashboards, and improves visibility and monitoring through Service Analyzer and Glass Tables. Event correlation enhances incident management, reducing alert fatigue, and improves mean time to resolution.

Splunk ITSI enables businesses to proactively monitor their IT environments by offering functionalities that reduce noise and provide enhanced visibility through sophisticated dashboards. Service Analyzer and Glass Tables facilitate the monitoring of KPIs, allowing for the prompt identification of potential issues. The platform's event correlation capabilities streamline incident management. Its scalability efficiently supports large data volumes, integrating diverse data resources while incorporating AI for predictive insights. Future improvements are sought in integration, documentation, and user-friendly interfaces, with an emphasis on simplifying configurations in expansive deployments.

What are the Key Features of Splunk ITSI?
  • Intelligent Alerting: Provides proactive monitoring and noise reduction.
  • Service Analyzer: Enables KPI monitoring and issue identification.
  • Glass Tables: Allows visual monitoring of crucial metrics.
  • Event Correlation: Simplifies incident management and reduces alert fatigue.
  • Scalability: Supports large data volumes and integrates vast data sources.
What Benefits and ROI can Users Expect from Splunk ITSI?
  • Proactive Monitoring: Enhances ability to foresee and mitigate IT issues.
  • Improved Resolution Time: Accelerates incident resolution and operational efficiency.
  • Enhanced Business Resilience: Strengthens IT operations through detailed insights.

Industries leverage Splunk ITSI to monitor infrastructure and applications effectively, employing its Service Analyzer and KPI models. Especially in sectors requiring stringent incident management and predictive analytics, integrations like ServiceNow enable visual health assessments and automated anomaly detection, positioning ITSI as a manager of managers by enhancing IT operations with comprehensive reporting and alert correlations.

Splunk

Turbo360, previously known as Serverless360, provides advanced capabilities for managing distributed systems efficiently, catering to a knowledgeable audience seeking streamlined operations and enhanced performance.

Turbo360 offers a comprehensive suite designed to support businesses in tracking and managing complex distributed applications. It equips professionals with essential tools to simplify the intricate processes of application integration and monitoring, ensuring seamless operational functionality. Targeting a tech-savvy audience, Turbo360 enhances oversight and control over application processes, optimizing resource use and fault detection.

What are the key features of Turbo360?
  • Integration Tracking: Monitors data flow across applications.
  • Error Management: Detects and resolves system issues swiftly.
  • Performance Monitoring: Provides insights into application efficiency.
  • Resource Optimization: Streamlines resource allocation for better performance.
Why choose Turbo360?
  • Cost Efficiency: Reduces operational costs with optimized resource use.
  • Improved Performance: Enhances application speed and reliability.
  • Scalability: Adapts to growing business needs with ease.

Industries implementing Turbo360, specifically in finance and healthcare, benefit from its robust tracking and monitoring abilities, improving service delivery and resource management. Its adaptability makes it a preferred choice for organizations focusing on innovation and digital transformation.

Kovai.co
 

Sample Customers

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
MSC, Transalta, Rank Group, RACQ, BBC, Q2 Solutions, Middleway, BUPA, Columbia Sportswear, EDF
Buyer's Guide
Splunk ITSI (IT Service Intelligence) vs. Turbo360 (Formerly Serverless360)
June 2026
Free Report: Splunk ITSI (IT Service Intelligence) vs. Turbo360 (Formerly Serverless360)
Find out what your peers are saying about Splunk ITSI (IT Service Intelligence) vs. Turbo360 (Formerly Serverless360) and other solutions. Updated: June 2026.
DOWNLOAD NOW
902,988 professionals have used our research since 2012.
See our Splunk ITSI (IT Service Intelligence) vs. Turbo360 (Formerly Serverless360) report.

We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.