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Splunk Enterprise Security vs Splunk ITSI (IT Service Intelligence) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 31, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.2
Splunk Enterprise Security enhances visibility, integration, and efficiency, streamlining operations and reducing costs, providing substantial returns for organizations.
Sentiment score
8.0
Splunk ITSI quickly delivers ROI by enhancing visibility, reducing costs, and improving performance with centralized data and efficient analytics.
I have noticed a return on investment with Splunk Enterprise Security, as it delivers substantial value for money.
Customers see the value in investing in this solution, particularly when it helps resolve issues quickly, turning a potential 20-hour response into one hour.
We are able to secure the environment from all security threats and maintain an environment that is free from threats and attacks, especially cyberattacks.
 

Customer Service

Sentiment score
6.7
Splunk Enterprise Security support is knowledgeable, but response times vary; experienced engineers and licensed users report better outcomes.
Sentiment score
6.5
Splunk ITSI support is generally good, but experiences vary by company size and issue, with occasional delays reported.
If you want to write your own correlation rules, it is very difficult to do, and you need Splunk's support to write new correlation rules for the SIEM tool.
They try to close issues as soon as possible, often just offering documentation links.
They are responsive and effectively resolve issues.
The technical support is excellent, and I would rate it at ten.
 

Scalability Issues

Sentiment score
7.7
Splunk Enterprise Security excels in scalability and flexibility for data, despite potential cost increases with larger usage.
Sentiment score
7.9
Splunk ITSI efficiently scales with clustering and machine learning, handling large data volumes and scoring high in scalability ratings.
They struggle a bit with pure virtual environments, but in terms of how much they can handle, it is pretty good.
It is easy to scale.
It's big in a Central European context, and small from a Splunk North American context.
Splunk is highly scalable, with the ability to expand efficiently.
 

Stability Issues

Sentiment score
7.9
Splunk Enterprise Security is praised for its stability and resilience, though occasional issues occur with complex queries or updates.
Sentiment score
7.9
Splunk ITSI offers high reliability and stability, especially in cloud deployments, with minor issues related to infrastructure and data consistency.
They test it very thoroughly before release, and our customers have Splunk running for months without issues.
It provides a stable environment but needs to integrate with ITSM platforms to achieve better visibility.
It is very stable.
The setup, however, must be done correctly as incorrect deployment can lead to issues.
 

Room For Improvement

Enhancements in UI, integration, support, and advanced features could improve Splunk Enterprise Security's usability, efficiency, and cost-effectiveness.
Splunk ITSI needs better integration, user interface, predictive analytics, machine learning, real-time alerting, automated response, and user support.
Improving the infrastructure behind Splunk Enterprise Security is vital—enhanced cores, CPUs, and memory should be prioritized to support better processing power.
Splunk Enterprise Security is not something that automatically picks things; you have to set up use cases, update data models, and link the right use cases to the right data models for those detections to happen.
For any future enhancements or features, such as MLTK and SOAR platform integration, we need more visibility, training, and certification for the skilled professionals who are working.
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules.
 

Setup Cost

Splunk Enterprise Security, despite high costs, is favored by large enterprises for its comprehensive features and robust capabilities.
Splunk ITSI is a costly but comprehensive tool, valued for its observability despite complex licensing and high pricing.
I saw clients spend two million dollars a year just feeding data into the Splunk solution.
The platform requires significant financial investment and resources, making it expensive despite its comprehensive features.
Splunk is priced higher than other solutions.
Splunk ITSI tends to be more expensive compared to some open-source solutions.
 

Valuable Features

Splunk Enterprise Security enhances threat detection and incident response with advanced data analysis and integration from diverse sources.
Splunk IT Service Intelligence enhances incident management with agile data handling, advanced analytics, and effective troubleshooting features for quick issue resolution.
This capability is useful for performance monitoring and issue identification.
I assess Splunk Enterprise Security's insider threat detection capabilities for helping to find unknown threats and anomalous user behavior as great.
Splunk Enterprise Security provides the foundation for unified threat detection, investigation, and response, enabling fast identification of critical issues.
Splunk ITSI allows for integration with threat intelligence, enabling my organization to correlate more than two events for generating alerts.
 

Categories and Ranking

Splunk Enterprise Security
Average Rating
8.4
Reviews Sentiment
7.6
Number of Reviews
312
Ranking in other categories
Log Management (2nd), Security Information and Event Management (SIEM) (1st), IT Operations Analytics (1st)
Splunk ITSI (IT Service Int...
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
50
Ranking in other categories
Application Performance Monitoring (APM) and Observability (12th), IT Alerting and Incident Management (4th)
 

Mindshare comparison

While both are Application Lifecycle Management solutions, they serve different purposes. Splunk Enterprise Security is designed for Security Information and Event Management (SIEM) and holds a mindshare of 9.5%, down 12.4% compared to last year.
Splunk ITSI (IT Service Intelligence), on the other hand, focuses on IT Alerting and Incident Management, holds 3.6% mindshare, up 1.5% since last year.
Security Information and Event Management (SIEM)
IT Alerting and Incident Management
 

Featured Reviews

ROBERT-CHRISTIAN - PeerSpot reviewer
Has many predefined correlation rules and is brilliant for investigation and log analysis
It is very complicated to write your own correlation rules without the help of Splunk support. What Splunk could do better is to create an API to the standard SIEM tools, such as Microsoft Sentinel. The idea would be to make it less painful. In ELK Stack, Kibana is the query language with which you can search log files. I believe Splunk has also a query language in which they search their log files, but once you have identified the log file that you want to use for further security correlation, you want to very quickly transport that into your SIEM tool, such as Microsoft Sentinel. That is something that Splunk could make a little bit less painful because it is a lot of effort to find that log file and forward it. An API with Microsoft Sentinel or a similar SIEM tool would be a good idea.
Srinivasulu Soolluru - PeerSpot reviewer
It speeds up incident response by automating alerts and ticket creation
When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature. In the Service Analyzer, we monitor the network infrastructure services and have a KPI for each service. When the value exceeds the threshold value, we can add the colors. For example, we can set it to green when the threshold value is within the limit. If it is red, then the value has passed the threshold. We want more colors in the service analyzer to display all these features.
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Comparison Review

VS
Feb 26, 2015
HP ArcSight vs. IBM QRadar vs. ​McAfee Nitro vs. Splunk vs. RSA Security vs. LogRhythm
We at Infosecnirvana.com have done several posts on SIEM. After the Dummies Guide on SIEM, we are following it up with a SIEM Product Comparison – 101 deck. So, here it is for your viewing pleasure. Let me know what you think by posting your comments below. The key products compared here are…
 

Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
15%
Manufacturing Company
8%
Government
7%
Financial Services Firm
20%
Computer Software Company
13%
Government
11%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What SOC product do you recommend?
For tools I’d recommend: -SIEM- LogRhythm -SOAR- Palo Alto XSOAR Doing commercial w/o both (or at least an XDR) is asking to miss details that are critical, and ending up a statistic. Also, rememb...
What is a better choice, Splunk or Azure Sentinel?
It would really depend on (1) which logs you need to ingest and (2) what are your use cases Splunk is easy for ingestion of anything, but the charge per GB/Day Indexed and it gets expensive as log ...
How does Splunk compare with Azure Monitor?
Splunk handles a high amount of data very well. We use Splunk to capture information and as an aggregator for monitoring information from different sources. Splunk is very good at alerting us if we...
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules. This would help manage vulnerabilities effectively, allowing my organi...
 

Overview

 

Sample Customers

Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about Splunk Enterprise Security vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: May 2023.
857,028 professionals have used our research since 2012.