We performed a comparison between Splunk Enterprise Security and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two Security Information and Event Management (SIEM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The initial setup is very simple and straightforward."
"Microsoft Sentinel enables you to ingest data from the entire ecosystem and that connection of data helps you to monitor critical resources and to know what's happening in the environment."
"The automation rules and playbooks are the most useful that I've seen. A number of other places segregate the automation and playbook as separate tools, whereas Microsoft is a SIEM and SOAR tool in one."
"Microsoft Sentinel comes preloaded with templates for teaching and analytics rules."
"The data connectors that Microsoft Sentinel provides are easy to integrate when we work with a Microsoft agent."
"The most valuable features are its threat handling and detection. It's a powerful tool because it's based on machine learning and on the behavior of malware."
"Log aggregation and data connectors are the most valuable features."
"The standout feature of Sentinel is that, because it's cloud-based and because it's from Microsoft, it integrates really well with all the other Microsoft products. It's really simple to set up and get going."
"The most valuable features are how stable and easy to use Splunk is."
"The indexing and data collection are valuable."
"Splunk is quite flexible for our customers. Splunk does not filter from a specific lock, you can define it later."
"The reporting aspect is good and it does what I need it to do."
"From my experience, the visual aid that it provides is most valuable. There are charts and other means to provide information."
"The product provides visibility and enables us to correlate data and generate alerts."
"Splunk would be my choice for the presentation layer because it comes with inbuilt reports and a dashboard that you can customize."
"The search lookups are useful."
"It's scalable and expands well."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming."
"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."
"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."
"I find the episode review, glass tables, and correlation search features very useful."
"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."
"Alerts and episodes are valuable to me."
"It could have a better API to be able to automate many things more extensively and get more extensive data and more expensive deployment possibilities. It can gain some points on the automation part and the integration part. The API is very limited, and I would like to see it extended a bit more."
"They can work on the EDR side of things... Every time we need to onboard these kinds of machines into the EDR, we need to do it with the help of Intune, to sync up the devices, and do the configuration. I'm looking for something on the EDR side that will reduce this kind of work."
"If we want to use more features, we have to pay more. There are multiple solutions on the cloud itself, but the pricing model package isn't consistent, which is confusing to clients."
"Sentinel provides decent visibility, but it's sometimes a little cumbersome to get to the information I want because there is so much information. I would also like to see more seamless integration between Sentinel and third-party security products."
"If I see an alert and I want to drill down and get more details about the alert, it's not just one click. In other SIEM tools, you just have to click the IP address of the entity and they give you the complete picture. In Sentinel, you have to write queries or use saved queries to get details."
"It would be good to have some connectors for third-party SIEM solutions. Many customers are struggling with the integration of Azure Sentinel with their on-premise SIEM. Microsoft is changing the log structure many times a year, which can corrupt a custom integration. It would be good to have some connectors developed by Microsoft or supply vendors, but they are not providing such functionality or tools."
"I think the number one area of improvement for Sentinel would be the cost."
"There is some relatively advanced knowledge that you have to have to properly leverage Sentinel's full capabilities. I'm thinking about things like the creation of workbooks, how you do threat-hunting, and the kinds of notifications you're getting... It takes time for people to ramp up on that and develop a familiarity or expertise with it."
"The prices are complicated as we operate in a small third-world country."
"The cluster environment should be improved. We have a cluster. In the Splunk cluster environment, in the case of heavy searches and heavy load, the Splunk cluster goes down, and we have to put it in the maintenance mode to get it back. We are not able to find the actual culprit for this issue. I know that cluster has RF and SF, but it has been down so many times. There should be something in Splunk to help users to find the reason and the solution for such issues."
"The documentation is in definite need of improvement."
"Splunk could enhance its services by providing more comprehensive professional assistance aimed at optimizing our investment."
"Splunk Enterprise Security can be improved by including backup network detection and response and safe management to the paid platform."
"We are waiting for Dashboard Studio to mature a little bit more. There are some things that we are using with Classic Dashboards which have not yet made it to Dashboard Studio. We are waiting for that."
"This solution could be improved by better pricing in general and by easier installation."
"Its search or filtering capability is nice, but it can be improved. It is currently a bit complicated, and it should be simplified. If we can write the search filter in a more simplified way, it would be better."
"We have problems doing upgrades and operating alternate new versions."
"It was an intimidating tool for us to jump into at the beginning."
"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."
"We'd like them to show more inputs on the dashboard."
"The cost of the license could be lower."
"It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework."
"I believe the refresh time should be faster."
"The solution should integrate more features in NEAP."
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Splunk Enterprise Security is ranked 1st in Security Information and Event Management (SIEM) with 71 reviews while Splunk ITSI (IT Service Intelligence) is ranked 9th in Application Performance Monitoring (APM) and Observability with 17 reviews. Splunk Enterprise Security is rated 8.4, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Splunk Enterprise Security writes "Can be used to find any threats or vulnerabilities inside a user’s environment". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides a unified view of alerts and supports heat maps and glass tables for visualization and monitoring". Splunk Enterprise Security is most compared with Wazuh, Dynatrace, Elastic Security, IBM Security QRadar and Azure Monitor, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Dynatrace, AppDynamics, Elastic Observability and PRTG Network Monitor. See our Splunk Enterprise Security vs. Splunk ITSI (IT Service Intelligence) report.
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