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Slack Business - Enterprise vs Zoho Connect comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Feb 15, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Slack Business - Enterprise
Ranking in Enterprise Social Software
1st
Average Rating
8.4
Reviews Sentiment
5.6
Number of Reviews
83
Ranking in other categories
No ranking in other categories
Zoho Connect
Ranking in Enterprise Social Software
9th
Average Rating
9.0
Reviews Sentiment
6.7
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Enterprise Social Software category, the mindshare of Slack Business - Enterprise is 10.5%, down from 15.5% compared to the previous year. The mindshare of Zoho Connect is 1.1%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Social Software Mindshare Distribution
ProductMindshare (%)
Slack Business - Enterprise10.5%
Zoho Connect1.1%
Other88.4%
Enterprise Social Software
 

Featured Reviews

Akhil Viswam - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Threaded collaboration has transformed how our team tracks tickets and monitors automation updates
One suggestion I would make for improving Slack Business - Enterprise is the support of multimedia such as images and videos that we can easily share through Slack. That would be great. Additionally, another thing is AI integration; if Slack has some AI capabilities to get insights about conversations or summarization, that would be a great feature. If Slack has an AI feature that can summarize a particular Slack thread and provide a summary of that, that would be a great feature for us. I would rate it a ten if it comes with some AI features, particularly using generative AI to produce summarization and other kinds of insights from communication in a more secure, data-secure way.
Kanishk Khandelwal - PeerSpot reviewer
Web Developer at a tech services company with 11-50 employees
Task assignments have become more efficient with custom workflows and automated actions
A downside to Zoho Connect is the lack of direct functionality to delete a task after a specific period. We have to implement multiple automations through both CRM and Zoho Connect to delete a task. While there is an option to archive a task, a direct option to delete a task after a period would be beneficial. Another issue is that when changing the stage of a task, we have to refresh the page to see if the stage has changed. It would be helpful if there was a real-time update feature in the user interface to show task stage changes without requiring manual refresh.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product makes communication seamless."
"Slack Business - Enterprise is beneficial for us primarily because the API was very beneficial, and that is the main one; the second benefit would probably be the upgrades they do, including integrating some AI and allowing customization of chats in categories."
"I use Slack for communication with my colleagues."
"In my opinion, the integrations feature is the most powerful feature because some issues are of immediate priority and we want to get the notification promptly, and through the Jira plug-in, we are getting those."
"Slack helps me to read bulk messages."
"Its integration with different apps is a great feature."
"It has become easier to use than Teams, which is the main benefit of Slack Business - Enterprise; it is simple and connected."
"Slack's categorization of content and the availability of channels are highly valuable, as they keep communications organized."
"There are many features of Zoho Connect that I find most valuable; we can design our own tasks, decide if we cancel or deliver a task, determine after how many days the task will be deleted automatically, assign different tasks to different members, and move them using Deluge automation."
 

Cons

"We’d like it to have more capability for everyone to work on one doc in real time all at once."
"I haven't experienced any noticeable return on investment since starting with Slack."
"I would like the text in chat to be more customizable."
"Slack's channel and chat management could be more intuitive. Configuring chats and pinning in Teams is easier, even though Slack has these features, they are not intuitive enough to engage with."
"Threaded discussion needs improving."
"It could be more stable than one of its competitors."
"Slack is not as strong as competitors like Teams when it comes to things like video meetings and audio meetings."
"It would be highly advantageous if it could incorporate calendar information from sources like Outlook or Gmail, providing users not only with meeting schedules but also a comprehensive daily agenda view."
"A downside to Zoho Connect is the lack of direct functionality to delete a task after a specific period."
 

Pricing and Cost Advice

"It is an affordable solution."
"Slack is definitely worth the money."
"The solution’s pricing is cheap."
"We use the free version that does not have a license."
"It is less expensive than one of its competitors."
"It is an expensive tool. We pay 15 to 20 USD monthly per user."
"The solution is cheap in my country."
"The tool's pricing could be cheaper."
Information not available
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Top Industries

By visitors reading reviews
Outsourcing Company
17%
Financial Services Firm
12%
Construction Company
9%
Performing Arts
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business58
Midsize Enterprise13
Large Enterprise25
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Slack?
I am not aware of pricing, setup costs, or licensing, due to my company's partnership with Slack.
What needs improvement with Slack?
I am uncertain how Slack Business - Enterprise can be improved. Better notification controls, improved threading, and more integrations are all good features that seem relevant.
What is your primary use case for Slack?
My main use case for Slack Business - Enterprise is connecting between different teams and facilitating communication for teams. A quick, specific example of how my teams use Slack Business - Enter...
What needs improvement with Zoho Connect?
A downside to Zoho Connect is the lack of direct functionality to delete a task after a specific period. We have to implement multiple automations through both CRM and Zoho Connect to delete a task...
What is your primary use case for Zoho Connect?
I have used Zoho Connect for a project of my client, and the project took around two to three months, so I have experience with Zoho Connect for about two to three months. My client uses Zoho Conne...
What advice do you have for others considering Zoho Connect?
I do not have information about Zoho Connect pricing because the client had already purchased it. I only worked on implementing functions and adding features. Zoho Connect does not require any main...
 

Overview

 

Sample Customers

Strava, The New York Times, Spotify, Blue Bottle Coffee Company, Eventbrite, Box, Circa, Stripe
Information Not Available
Find out what your peers are saying about Slack, Microsoft, Atlassian and others in Enterprise Social Software. Updated: September 2026.
912,818 professionals have used our research since 2012.