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ServiceNow Strategic Portfolio Management vs Trello comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.9
ServiceNow Strategic Portfolio Management enhances team collaboration, cost visibility, business insights, and application consolidation for strong ROI.
Sentiment score
4.5
Trello's free version enhances workflow efficiency by improving organization, reducing miscommunication, and saving time, boosting productivity 20-30%.
For organizations that haven't invested in people and processes, the product is underutilized and seen as overpriced.
IT Leadership at a computer software company with 201-500 employees
The efficiency gain is not from a formal measurement tool but from observed reductions in coordination time, fewer delays, and smoother task tracking across semester-long projects.
Research Assistant at a university with 10,001+ employees
Sometimes we can have a back-and-forth conversation in the comments, which helps minimize some meetings.
VP Product at PeerSpot
I think it actually pretty much exceeded our expectations or at least met all of our expectations regarding task management and sprint management.
CEO at Infohob
 

Customer Service

Sentiment score
6.7
ServiceNow Strategic Portfolio Management generally receives praise for customer service efficiency, despite some inconsistencies and customization challenges.
Sentiment score
2.4
Trello users often bypass tech support due to its ease, while support experiences vary from effective to slow.
They have knowledgeable teams across all levels.
Senior Analyst at DXC Technology
They should improve vendor compliance to align with ServiceNow's strategy.
Head of Business Agility and Development at Aqarat Real Estate Development Company
While they have a skilled team, reaching the right resource can sometimes be a challenge.
IT Leadership at a computer software company with 201-500 employees
I tried to reach out to get answers before or even look on the web community support for things, such as the out-of-office notifications, without finding answers.
Senior Content Strategist at PeerSpot
 

Scalability Issues

Sentiment score
7.7
ServiceNow Strategic Portfolio Management excels in scalability, supporting multiple functions and custom workflows across various enterprises efficiently.
Sentiment score
5.9
Trello is praised for scalability and flexibility, but faces limitations with larger projects and could better serve larger teams.
Scalability is critical for our clients as they deal with numerous projects and changes.
Head of Business Agility and Development at Aqarat Real Estate Development Company
Based on my experience, while I am unsure about how scalable ServiceNow Strategic Portfolio Management is, it is very adaptable, and I would rate that an 8.5.
BA at North America Direct, Inc.
 

Stability Issues

Sentiment score
8.2
ServiceNow Strategic Portfolio Management is highly reliable, with excellent stability and minor issues promptly resolved by support.
Sentiment score
6.9
Trello is highly regarded for its stability and reliability, with users praising its consistent performance despite occasional slowdowns.
I have not faced any outages or downtime with ServiceNow Strategic Portfolio Management.
BA at North America Direct, Inc.
 

Room For Improvement

ServiceNow Strategic Portfolio Management needs UI simplification, better integration, improved reporting, more automation, and enhanced documentation for usability.
Trello users seek better integrations, advanced analytics, flexible automation, enhanced usability, and more scalable features for complex projects.
The integration of artificial intelligence is something my customer is considering for future upgrades.
Head of Business Agility and Development at Aqarat Real Estate Development Company
The recommended export and import functionality could be developed into a real-time scenario to allow seamless data synchronization without manual interventions.
Freelancer at a media company with 1,001-5,000 employees
Making the product more cost-beneficial would help more organizations consider investing in it.
Senior Analyst at DXC Technology
More control over email notifications would also be helpful.
VP Product at PeerSpot
Currently, notifications flood my inbox, making it hard to differentiate what I actually need to open.
CSM at PeerSpot
It would be beneficial to have a search system that can pull up topics using keywords or AI-driven capabilities, making it easier to find relevant cards.
Customer Success Manager at PeerSpot
 

Setup Cost

Enterprise buyers find ServiceNow Strategic Portfolio Management generally more expensive, suited for large organizations, with varied opinions on pricing.
Trello offers a fair pricing model with a valued free version, but some find paid options costly for additional features.
If a company is prepared to get a return on the investment, the price is worth it.
IT Leadership at a computer software company with 201-500 employees
It's a bit costly currently.
Senior Analyst at DXC Technology
The pricing is rated six, as it's relatively low-medium compared to other solutions.
Head of Business Agility and Development at Aqarat Real Estate Development Company
 

Valuable Features

ServiceNow Strategic Portfolio Management enhances project visibility and control with integration, flexibility, and advanced analytics for better decision-making.
Trello optimizes task management with Kanban boards, automation, and collaboration tools, streamlining productivity and facilitating seamless integration.
The platform consolidates multiple offerings into one module, eliminating the need to invest in siloed applications.
Senior Analyst at DXC Technology
Aligning the portfolio with overall strategy and goals is essential for success.
Head of Business Agility and Development at Aqarat Real Estate Development Company
The most valuable features include managing our portfolio, getting a grip on demand in the environment, and making informed decisions about which projects would provide the greatest return.
IT Leadership at a computer software company with 201-500 employees
It replaces ping-ponging emails back and forth with a board where people can follow a task from start to finish and see when it's done.
CSM at PeerSpot
Trello's interface is aesthetically pleasing for project management, and it enhances collaboration with other team members.
Customer Success Manager at PeerSpot
If I had to quantify it, I would say it improved our workflow efficiency by around twenty to thirty percent, mainly because it reduced confusion, duplicate work, and time spent on status updates during meetings.
Research Assistant at a university with 10,001+ employees
 

Categories and Ranking

ServiceNow Strategic Portfo...
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
36
Ranking in other categories
Project Portfolio Management (6th), Enterprise Agile Planning Tools (3rd)
Trello
Average Rating
8.4
Reviews Sentiment
6.2
Number of Reviews
48
Ranking in other categories
Project Management Software (5th)
 

Featured Reviews

SC
BA at North America Direct, Inc.
Has improved workflow automation and provided visibility through seamless integrations and intuitive reporting
I don't have a comment on what areas of ServiceNow Strategic Portfolio Management could be improved or enhanced, which may be because we're not utilizing it properly. I found the documentation difficult to figure out the basics of how it works. If the documentation could be improved to make understanding the basics easier, that would be beneficial, as I had to search through different videos and multiple places to find information.
reviewer2837325 - PeerSpot reviewer
Research Assistant at a university with 10,001+ employees
Visual task boards have structured academic research projects and improve team coordination
There are several areas where Trello could be improved based on our academic research and team project usage. One improvement would be more advanced built-in analytics, such as better progress tracking dashboards or productivity insights without relying on third-party tools. Another area is scalability for complex projects where boards get very large with many cards and dependencies. It can become harder to manage without additional structure or hierarchy features. Overall, it works very well, but these enhancements would make it even stronger for larger or long-term projects. One additional area of improvement in Trello is automation and integrations. While Trello does support basic automation through Butler, more advanced and flexible automation rules would be helpful, especially for academic research workflows where tasks often move between stages in more complex forms. It would help if automation rules were easier to set up and more flexible for different project workflows. Additionally, smoother integrations with tools such as Google Drive or other study applications would save time and reduce switching between platforms. I think one additional improvement for Trello would be support for larger projects with many tasks and team members. As boards grow, they can become crowded and harder to navigate. More advanced filtering, reporting, and project overview features would help users manage complex projects more efficiently.
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
10%
Government
7%
Healthcare Company
6%
Construction Company
13%
Financial Services Firm
12%
Manufacturing Company
8%
Outsourcing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise26
By reviewers
Company SizeCount
Small Business36
Midsize Enterprise10
Large Enterprise12
 

Questions from the Community

What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
The pricing is rated six, as it's relatively low-medium compared to other solutions. However, the value isn't fully justified when not all features are used. A pricing model adjustment is needed fo...
What needs improvement with ServiceNow Strategic Portfolio Management?
I don't have a comment on what areas of ServiceNow Strategic Portfolio Management could be improved or enhanced, which may be because we're not utilizing it properly. I found the documentation diff...
What is your primary use case for ServiceNow Strategic Portfolio Management?
We started off using ServiceNow Strategic Portfolio Management as an ITSM tool for workforce integrations, workflows, and creating integrations with other systems such as Microsoft Teams to give up...
What needs improvement with Trello?
Maybe some AI enhancements would be beneficial, but in terms of how we use Trello here, a lot of people seem to be really happy with Trello and that is always the go-to. Most people will just immed...
What is your primary use case for Trello?
I mostly do software development. I am building a SaaS platform for business process automation, so I mostly work with software now. That is why Trello is mentioned. I am not working much with netw...
 

Also Known As

IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
No data available
 

Overview

 

Sample Customers

Proximus, UNT SYSTEM, SAP SuccessFactors
Pixar, Google, PayPal, Kickstarter, National Geographic, Viewbox Holdings
Find out what your peers are saying about monday.com, Planisware, Broadcom and others in Project Portfolio Management. Updated: June 2026.
902,988 professionals have used our research since 2012.