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ServiceNow Strategic Portfolio Management vs Trello comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.2
ServiceNow Strategic Portfolio Management boosts ROI, streamlines processes, and improves business insights for mature companies through integration and visibility.
Sentiment score
4.5
Trello's free version enhances workflow efficiency by improving organization, reducing miscommunication, and saving time, boosting productivity 20-30%.
For organizations that haven't invested in people and processes, the product is underutilized and seen as overpriced.
IT Leadership at a computer software company with 201-500 employees
The efficiency gain is not from a formal measurement tool but from observed reductions in coordination time, fewer delays, and smoother task tracking across semester-long projects.
Research Assistant at a university with 10,001+ employees
Sometimes we can have a back-and-forth conversation in the comments, which helps minimize some meetings.
VP Product at PeerSpot
I think it actually pretty much exceeded our expectations or at least met all of our expectations regarding task management and sprint management.
CEO at Infohob
 

Customer Service

Sentiment score
6.7
ServiceNow's support is responsive and knowledgeable, offering helpful resources, despite occasional slow responses and challenges in resource accessibility.
Sentiment score
2.4
Trello users often bypass tech support due to its ease, while support experiences vary from effective to slow.
They have knowledgeable teams across all levels.
Senior Analyst at DXC Technology
They should improve vendor compliance to align with ServiceNow's strategy.
Head of Business Agility and Development at Aqarat Real Estate Development Company
The responses should be provided by AI automatically.
Senior Software Analyst at a tech vendor with 10,001+ employees
I tried to reach out to get answers before or even look on the web community support for things, such as the out-of-office notifications, without finding answers.
Senior Content Strategist at PeerSpot
 

Scalability Issues

Sentiment score
7.7
ServiceNow offers scalable portfolio management, supporting large enterprises with customizable workflows, despite high licensing costs, for efficient expansion.
Sentiment score
5.9
Trello is praised for scalability and flexibility, but faces limitations with larger projects and could better serve larger teams.
Scalability is critical for our clients as they deal with numerous projects and changes.
Head of Business Agility and Development at Aqarat Real Estate Development Company
Based on my experience, while I am unsure about how scalable ServiceNow Strategic Portfolio Management is, it is very adaptable, and I would rate that an 8.5.
BA at North America Direct, Inc.
 

Stability Issues

Sentiment score
8.2
ServiceNow Strategic Portfolio Management boasts 99.9% availability, with users praising its reliability despite occasional performance issues.
Sentiment score
6.9
Trello is highly regarded for its stability and reliability, with users praising its consistent performance despite occasional slowdowns.
I have not faced any outages or downtime with ServiceNow Strategic Portfolio Management.
BA at North America Direct, Inc.
 

Room For Improvement

ServiceNow Strategic Portfolio Management requires cost reduction, better usability, enhanced integrations, improved reporting, and support for non-IT projects.
Trello users seek better integrations, advanced analytics, flexible automation, enhanced usability, and more scalable features for complex projects.
The integration of artificial intelligence is something my customer is considering for future upgrades.
Head of Business Agility and Development at Aqarat Real Estate Development Company
The recommended export and import functionality could be developed into a real-time scenario to allow seamless data synchronization without manual interventions.
Freelancer at a media company with 1,001-5,000 employees
The auto-closing of incidents with AI should be implemented; for example, if a user is facing an issue with a computer or some application, that incident needs to be taken care of by AI itself instead of a human.
Senior Software Analyst at a tech vendor with 10,001+ employees
More control over email notifications would also be helpful.
VP Product at PeerSpot
Currently, notifications flood my inbox, making it hard to differentiate what I actually need to open.
CSM at PeerSpot
It would be beneficial to have a search system that can pull up topics using keywords or AI-driven capabilities, making it easier to find relevant cards.
Customer Success Manager at PeerSpot
 

Setup Cost

ServiceNow Strategic Portfolio Management offers high value for large enterprises, despite perceived high costs and complex pricing models.
Trello offers a fair pricing model with a valued free version, but some find paid options costly for additional features.
If a company is prepared to get a return on the investment, the price is worth it.
IT Leadership at a computer software company with 201-500 employees
It's a bit costly currently.
Senior Analyst at DXC Technology
The pricing is rated six, as it's relatively low-medium compared to other solutions.
Head of Business Agility and Development at Aqarat Real Estate Development Company
 

Valuable Features

ServiceNow Strategic Portfolio Management excels in user-friendly integration, resource management, analytics, and operational efficiency through strategic alignment features.
Trello optimizes task management with Kanban boards, automation, and collaboration tools, streamlining productivity and facilitating seamless integration.
The platform consolidates multiple offerings into one module, eliminating the need to invest in siloed applications.
Senior Analyst at DXC Technology
Aligning the portfolio with overall strategy and goals is essential for success.
Head of Business Agility and Development at Aqarat Real Estate Development Company
The most valuable features include managing our portfolio, getting a grip on demand in the environment, and making informed decisions about which projects would provide the greatest return.
IT Leadership at a computer software company with 201-500 employees
It replaces ping-ponging emails back and forth with a board where people can follow a task from start to finish and see when it's done.
CSM at PeerSpot
Trello's interface is aesthetically pleasing for project management, and it enhances collaboration with other team members.
Customer Success Manager at PeerSpot
If I had to quantify it, I would say it improved our workflow efficiency by around twenty to thirty percent, mainly because it reduced confusion, duplicate work, and time spent on status updates during meetings.
Research Assistant at a university with 10,001+ employees
 

Categories and Ranking

ServiceNow Strategic Portfo...
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
37
Ranking in other categories
Project Portfolio Management (6th), Enterprise Agile Planning Tools (3rd)
Trello
Average Rating
8.4
Reviews Sentiment
6.2
Number of Reviews
48
Ranking in other categories
Project Management Software (5th)
 

Featured Reviews

reviewer1470327 - PeerSpot reviewer
Senior Software Analyst at a tech vendor with 10,001+ employees
Workflow automation has streamlined request tracking and approval processes for my teams
ServiceNow Strategic Portfolio Management could be made better by reducing the prices. They should also provide more features with a better price compared to other tools in the market. Power Apps and Power Automate are much cheaper now compared to ServiceNow Strategic Portfolio Management. They should provide the approval license at no cost for ServiceNow Strategic Portfolio Management; otherwise, it would be difficult to continue with ServiceNow Strategic Portfolio Management. They must add integrations with other tools, and also a plug and play integration. The auto-closing of incidents with AI should be implemented; for example, if a user is facing an issue with a computer or some application, that incident needs to be taken care of by AI itself instead of a human.
reviewer2837325 - PeerSpot reviewer
Research Assistant at a university with 10,001+ employees
Visual task boards have structured academic research projects and improve team coordination
There are several areas where Trello could be improved based on our academic research and team project usage. One improvement would be more advanced built-in analytics, such as better progress tracking dashboards or productivity insights without relying on third-party tools. Another area is scalability for complex projects where boards get very large with many cards and dependencies. It can become harder to manage without additional structure or hierarchy features. Overall, it works very well, but these enhancements would make it even stronger for larger or long-term projects. One additional area of improvement in Trello is automation and integrations. While Trello does support basic automation through Butler, more advanced and flexible automation rules would be helpful, especially for academic research workflows where tasks often move between stages in more complex forms. It would help if automation rules were easier to set up and more flexible for different project workflows. Additionally, smoother integrations with tools such as Google Drive or other study applications would save time and reduce switching between platforms. I think one additional improvement for Trello would be support for larger projects with many tasks and team members. As boards grow, they can become crowded and harder to navigate. More advanced filtering, reporting, and project overview features would help users manage complex projects more efficiently.
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
10%
Government
7%
Construction Company
6%
Construction Company
12%
Financial Services Firm
11%
Manufacturing Company
9%
University
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise27
By reviewers
Company SizeCount
Small Business36
Midsize Enterprise10
Large Enterprise12
 

Questions from the Community

What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
I purchased the license for the product directly from ServiceNow Strategic Portfolio Management.
What needs improvement with ServiceNow Strategic Portfolio Management?
ServiceNow Strategic Portfolio Management could be made better by reducing the prices. They should also provide more features with a better price compared to other tools in the market. Power Apps a...
What is your primary use case for ServiceNow Strategic Portfolio Management?
My use cases for ServiceNow Strategic Portfolio Management include ITSM. For ITSM, I use it for the service desk, workflow creations, catalog creation, and automatic allocations. I work with Servic...
What needs improvement with Trello?
There are several areas where Trello could be improved based on our academic research and team project usage. One improvement would be more advanced built-in analytics, such as better progress trac...
What is your primary use case for Trello?
My primary use case for Trello is project and task management for academic research. I use it to organize research activities, track deadlines, manage project milestones, design tasks with team pro...
 

Also Known As

IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
No data available
 

Overview

 

Sample Customers

Proximus, UNT SYSTEM, SAP SuccessFactors
Pixar, Google, PayPal, Kickstarter, National Geographic, Viewbox Holdings
Find out what your peers are saying about Planisware, monday.com, Broadcom and others in Project Portfolio Management. Updated: July 2026.
909,725 professionals have used our research since 2012.