Try our new research platform with insights from 80,000+ expert users

ServiceNow Strategic Portfolio Management vs Trello comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.7
ServiceNow Strategic Portfolio Management improves ROI through streamlined operations, enhanced visibility, and efficient collaboration, benefiting mature companies significantly.
Sentiment score
4.9
Trello's free version optimizes workflow by organizing tasks, saving time, reducing meetings, and improving communication efficiency despite unquantifiable ROI.
For organizations that haven't invested in people and processes, the product is underutilized and seen as overpriced.
Sometimes we can have a back-and-forth conversation in the comments, which helps minimize some meetings.
 

Customer Service

Sentiment score
6.8
ServiceNow Strategic Portfolio Management provides effective support with responsive teams, comprehensive resources, and valuable training, despite occasional access challenges.
Sentiment score
2.5
Trello users often find help center sufficient, but customer service is praised for quick, mostly timely resolutions via web and email.
They have knowledgeable teams across all levels.
They should improve vendor compliance to align with ServiceNow's strategy.
While they have a skilled team, reaching the right resource can sometimes be a challenge.
 

Scalability Issues

Sentiment score
7.6
ServiceNow Strategic Portfolio Management is praised for its scalability and adaptability, effectively managing diverse enterprise needs and user demands.
Sentiment score
6.2
Trello is scalable for small teams, easy to use, but may not meet larger enterprise needs compared to alternatives.
Scalability is critical for our clients as they deal with numerous projects and changes.
 

Stability Issues

Sentiment score
8.2
ServiceNow Strategic Portfolio Management is stable and reliable, rated highly by users despite occasional performance and customization issues.
Sentiment score
7.2
Trello is praised for stability and reliability, with some slowdown on large data, but generally no major issues reported.
 

Room For Improvement

ServiceNow Strategic Portfolio Management needs more intuitive interfaces, better finance integration, cost-efficiency, and improved reporting and AI features.
Users want Trello to improve time tracking, integrations, analytics, and customization for handling complex tasks and data effectively.
The recommended export and import functionality could be developed into a real-time scenario to allow seamless data synchronization without manual interventions.
The integration of artificial intelligence is something my customer is considering for future upgrades.
Making the product more cost-beneficial would help more organizations consider investing in it.
More control over email notifications would also be helpful.
It would be beneficial to have a search system that can pull up topics using keywords or AI-driven capabilities, making it easier to find relevant cards.
Currently, notifications flood my inbox, making it hard to differentiate what I actually need to open.
 

Setup Cost

ServiceNow Strategic Portfolio Management's complex pricing is seen as expensive, deterring medium-sized companies despite potential ROI benefits.
Trello provides a free version and scalable paid plans starting at $6 per user, suitable for various business sizes.
If a company is prepared to get a return on the investment, the price is worth it.
The pricing is rated six, as it's relatively low-medium compared to other solutions.
It's a bit costly currently.
 

Valuable Features

ServiceNow Strategic Portfolio Management provides comprehensive, flexible project management with real-time analytics and seamless ITSM integrations for enhanced decision-making.
Trello streamlines project management with its intuitive interface, enhancing task visualization, collaboration, and integration capabilities for efficient coordination.
Aligning the portfolio with overall strategy and goals is essential for success.
The platform consolidates multiple offerings into one module, eliminating the need to invest in siloed applications.
The complete ServiceNow Strategic Portfolio Management suite is used for strategic alignment, allowing us to track projects, portfolios, costs, and vendors to make informed decisions based on project tasks.
It replaces ping-ponging emails back and forth with a board where people can follow a task from start to finish and see when it's done.
Trello's interface is aesthetically pleasing for project management, and it enhances collaboration with other team members.
We are able to customize the labels, both the text and the color, so when looking at a board, we can easily filter or see cards related to specific tasks or team members.
 

Categories and Ranking

ServiceNow Strategic Portfo...
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
35
Ranking in other categories
Project Portfolio Management (1st), Enterprise Agile Planning Tools (3rd)
Trello
Average Rating
8.4
Reviews Sentiment
6.3
Number of Reviews
44
Ranking in other categories
Project Management Software (7th)
 

Featured Reviews

Srinivasa Neelapu - PeerSpot reviewer
Strategies and goals are aligned with demands and partners, making it a strategic approach for the enterprise but the finance part needs improvement
SPM is definitely strong for project management, but its finance capabilities are not as robust. While there is a separate Financial Management product, it would be beneficial to have more out-of-the-box support for finance integrations within SPM. I’m not suggesting replacing systems like SAP for finance, but there should be better support for financial integrations. Currently, connecting to SaaS solutions is complicated, and getting into detailed financial calculations is challenging. Forecasting is manageable, but handling actual financials is not as straightforward. The finance area needs improvement, specifically making finance application integrations easier. Generic finance capabilities should be more user-friendly and integrated into SPM. Although they have started this journey, it hasn’t been fully released yet. There seems to be a roadmap, and once complete, it will be very useful. Additionally, incorporating a Q&A feature for entire strategies or project demands and enhancing text analytics within SPM would be beneficial.
Ariel Lindenfeld - PeerSpot reviewer
Customizable labels and the ability to modify cards streamline task management and save time
There can be bugs sometimes. When more than one person tries to edit the description at the same time, it can do some unexpected things. I would like to see that improved. Sometimes they add new features, which can be either welcome or odd. More control over email notifications would also be helpful.
report
Use our free recommendation engine to learn which Project Portfolio Management solutions are best for your needs.
860,632 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
15%
Manufacturing Company
13%
Healthcare Company
8%
Government
8%
Educational Organization
41%
Computer Software Company
8%
Financial Services Firm
7%
Insurance Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ServiceNow Strategic Portfolio Management?
We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network en...
What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
The pricing is rated six, as it's relatively low-medium compared to other solutions. However, the value isn't fully justified when not all features are used. A pricing model adjustment is needed fo...
What needs improvement with ServiceNow Strategic Portfolio Management?
Improving configuration activities and productivity would be beneficial, as fresh graduates using the system require training to adapt. Additional online help or materials would ease the configurat...
What do you like most about Trello?
The solution is very user-friendly, where you have everything you need.
What is your experience regarding pricing and costs for Trello?
The licensing is easy to scale with a number of seats. I am not directly involved with the pricing and cost aspects.
What needs improvement with Trello?
Trello could be improved by having a better notification system. Currently, notifications flood my inbox, making it hard to differentiate what I actually need to open. Each card move or addition re...
 

Also Known As

IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
No data available
 

Overview

 

Sample Customers

Proximus, UNT SYSTEM, SAP SuccessFactors
Pixar, Google, PayPal, Kickstarter, National Geographic, Viewbox Holdings
Find out what your peers are saying about ServiceNow Strategic Portfolio Management vs. Trello and other solutions. Updated: June 2025.
860,632 professionals have used our research since 2012.