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ServiceNow Strategic Portfolio Management vs Trello comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.9
ServiceNow Strategic Portfolio Management enhances team collaboration, cost visibility, business insights, and application consolidation for strong ROI.
Sentiment score
4.3
Trello improves workflow and communication, offering high return on investment and user satisfaction despite unquantified financial benefits.
For organizations that haven't invested in people and processes, the product is underutilized and seen as overpriced.
IT Leadership at a computer software company with 201-500 employees
Sometimes we can have a back-and-forth conversation in the comments, which helps minimize some meetings.
VP Product at PeerSpot
I think it actually pretty much exceeded our expectations or at least met all of our expectations regarding task management and sprint management.
CEO at Infohob
 

Customer Service

Sentiment score
6.7
ServiceNow Strategic Portfolio Management generally receives praise for customer service efficiency, despite some inconsistencies and customization challenges.
Sentiment score
2.5
Trello users appreciate helpful online resources and community support, rating customer service highly despite limited direct interaction.
They have knowledgeable teams across all levels.
Senior Analyst at DXC Technology
They should improve vendor compliance to align with ServiceNow's strategy.
Head of Business Agility and Development at Aqarat Real Estate Development Company
While they have a skilled team, reaching the right resource can sometimes be a challenge.
IT Leadership at a computer software company with 201-500 employees
I tried to reach out to get answers before or even look on the web community support for things, such as the out-of-office notifications, without finding answers.
Senior Content Strategist at PeerSpot
 

Scalability Issues

Sentiment score
7.7
ServiceNow Strategic Portfolio Management excels in scalability, supporting multiple functions and custom workflows across various enterprises efficiently.
Sentiment score
6.0
Trello is ideal for small teams; larger enterprises might prefer Jira for advanced features and extensive project management.
Scalability is critical for our clients as they deal with numerous projects and changes.
Head of Business Agility and Development at Aqarat Real Estate Development Company
Based on my experience, while I am unsure about how scalable ServiceNow Strategic Portfolio Management is, it is very adaptable, and I would rate that an 8.5.
BA at North America Direct, Inc.
 

Stability Issues

Sentiment score
8.2
ServiceNow Strategic Portfolio Management is highly reliable, with excellent stability and minor issues promptly resolved by support.
Sentiment score
6.9
Trello is praised for stability and reliability, with minor performance issues under heavy loads but generally performs well.
I have not faced any outages or downtime with ServiceNow Strategic Portfolio Management.
BA at North America Direct, Inc.
 

Room For Improvement

ServiceNow Strategic Portfolio Management needs UI simplification, better integration, improved reporting, more automation, and enhanced documentation for usability.
Trello needs improvements in time-tracking, integrations, customization, security, analytics, Gantt charts, onboarding, AI, data handling, collaboration.
The integration of artificial intelligence is something my customer is considering for future upgrades.
Head of Business Agility and Development at Aqarat Real Estate Development Company
The recommended export and import functionality could be developed into a real-time scenario to allow seamless data synchronization without manual interventions.
Freelancer at a media company with 1,001-5,000 employees
Making the product more cost-beneficial would help more organizations consider investing in it.
Senior Analyst at DXC Technology
More control over email notifications would also be helpful.
VP Product at PeerSpot
Currently, notifications flood my inbox, making it hard to differentiate what I actually need to open.
CSM at PeerSpot
It would be beneficial to have a search system that can pull up topics using keywords or AI-driven capabilities, making it easier to find relevant cards.
Customer Success Manager at PeerSpot
 

Setup Cost

Enterprise buyers find ServiceNow Strategic Portfolio Management generally more expensive, suited for large organizations, with varied opinions on pricing.
Trello's pricing is tiered and scalable, attracting startups and mid-range companies with its cost-effective, flexible options.
If a company is prepared to get a return on the investment, the price is worth it.
IT Leadership at a computer software company with 201-500 employees
It's a bit costly currently.
Senior Analyst at DXC Technology
The pricing is rated six, as it's relatively low-medium compared to other solutions.
Head of Business Agility and Development at Aqarat Real Estate Development Company
 

Valuable Features

ServiceNow Strategic Portfolio Management enhances project visibility and control with integration, flexibility, and advanced analytics for better decision-making.
Trello enhances task management with an intuitive interface, real-time updates, and collaboration, boosting productivity across devices.
The platform consolidates multiple offerings into one module, eliminating the need to invest in siloed applications.
Senior Analyst at DXC Technology
Aligning the portfolio with overall strategy and goals is essential for success.
Head of Business Agility and Development at Aqarat Real Estate Development Company
The most valuable features include managing our portfolio, getting a grip on demand in the environment, and making informed decisions about which projects would provide the greatest return.
IT Leadership at a computer software company with 201-500 employees
It replaces ping-ponging emails back and forth with a board where people can follow a task from start to finish and see when it's done.
CSM at PeerSpot
Trello's interface is aesthetically pleasing for project management, and it enhances collaboration with other team members.
Customer Success Manager at PeerSpot
The ability to tag different team members in both the description and the comments, and the due dates feature are handy.
VP Product at PeerSpot
 

Categories and Ranking

ServiceNow Strategic Portfo...
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
36
Ranking in other categories
Project Portfolio Management (7th), Enterprise Agile Planning Tools (3rd)
Trello
Average Rating
8.4
Reviews Sentiment
6.2
Number of Reviews
47
Ranking in other categories
Project Management Software (5th)
 

Featured Reviews

SH
Freelancer at a media company with 1,001-5,000 employees
Have experienced improved project and resource management with strategic alignment and comprehensive support
The complete ServiceNow Strategic Portfolio Management suite is used for strategic alignment, allowing us to track projects, portfolios, costs, and vendors to make informed decisions based on project tasks. While I may not be able to specify exact strategic outcomes from the SPM, the overall cost can be reduced by eliminating scattered tools such as JIRA and Microsoft Project Planner, which were onboarded into a single platform for multiple processes in ServiceNow, especially with CSDM that offers services-based alignment. The impact of ServiceNow Strategic Portfolio Management's analytics and reporting features on decision-making processes includes utilizing reports based on milestones during project implementations. Some tasks can be delayed or not aligned with requirements, such as in agile-based projects where features such as Sprint Burndown Charts are monitored. Reports can be fetched from SPM showing if milestones have been achieved, allowing for course corrections based on metrics indicating whether they are on track.
Davina Becker - PeerSpot reviewer
Senior Content Strategist at PeerSpot
Keeps requests better organized
The best feature Trello offers is that it keeps things better organized, so it makes things easier to collaborate with people. I can say that I really enjoyed using Trello for a lot of things, and it has some really good features, such as helping people write out descriptions and the comment section being absolutely one of the best parts of it.
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Use our free recommendation engine to learn which Project Portfolio Management solutions are best for your needs.
894,738 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
11%
Government
7%
Healthcare Company
7%
Financial Services Firm
12%
Educational Organization
7%
Construction Company
7%
Marketing Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise26
By reviewers
Company SizeCount
Small Business36
Midsize Enterprise10
Large Enterprise11
 

Questions from the Community

What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
The pricing is rated six, as it's relatively low-medium compared to other solutions. However, the value isn't fully justified when not all features are used. A pricing model adjustment is needed fo...
What needs improvement with ServiceNow Strategic Portfolio Management?
I don't have a comment on what areas of ServiceNow Strategic Portfolio Management could be improved or enhanced, which may be because we're not utilizing it properly. I found the documentation diff...
What is your primary use case for ServiceNow Strategic Portfolio Management?
We started off using ServiceNow Strategic Portfolio Management as an ITSM tool for workforce integrations, workflows, and creating integrations with other systems such as Microsoft Teams to give up...
What needs improvement with Trello?
Maybe some AI enhancements would be beneficial, but in terms of how we use Trello here, a lot of people seem to be really happy with Trello and that is always the go-to. Most people will just immed...
What is your primary use case for Trello?
I mostly do software development. I am building a SaaS platform for business process automation, so I mostly work with software now. That is why Trello is mentioned. I am not working much with netw...
 

Also Known As

IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
No data available
 

Overview

 

Sample Customers

Proximus, UNT SYSTEM, SAP SuccessFactors
Pixar, Google, PayPal, Kickstarter, National Geographic, Viewbox Holdings
Find out what your peers are saying about ServiceNow Strategic Portfolio Management vs. Trello and other solutions. Updated: April 2026.
894,738 professionals have used our research since 2012.