ServiceNow Orchestration vs WorkFusion comparison

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ServiceNow Orchestration

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Executive SummaryUpdated on Dec 17, 2024

WorkFusion and ServiceNow Orchestration are both prominent solutions in the automation and orchestration space. Despite some praise for WorkFusion's features, ServiceNow's comprehensive integration might render it more advantageous for large enterprises.

Features: WorkFusion is recognized for handling complex workflows and its integration capabilities in SAP environments, leveraging Machine Learning for document processing and providing flexibility for process creation without APIs. ServiceNow Orchestration excels in enterprise-wide integrations and comprehensive tooling, supporting IT and business processes seamlessly.

Room for Improvement: WorkFusion could benefit from expanded ERP integrations and improved document tagging during the Machine Learning process, as well as a more accessible user experience for non-technical users. ServiceNow Orchestration should enhance integration capabilities and address its rigid approach to customer demands, with users noting its costly features and occasional lack of flexibility.

Ease of Deployment and Customer Service: WorkFusion offers deployment options ranging from on-premises to hybrid cloud solutions, praised for its responsive customer support amid concerns about frequent system upgrades. ServiceNow Orchestration is used in public and private cloud environments, with generally praised support, yet users must make strategic decisions regarding deployment complexities due to the platform's scale.

Pricing and ROI: WorkFusion is seen as enhancing efficiency and minimizing human error, providing a fast ROI despite a restrictive licensing model for smaller companies. ServiceNow Orchestration is described as costly, with licensing based on modules and features, though its extensive feature set and integration capabilities contribute to a favorable perception of ROI among enterprises.

To learn more, read our detailed ServiceNow Orchestration vs. WorkFusion Report (Updated: September 2025).

ServiceNow Orchestration vs. WorkFusion

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Orchestration

Ranking in Process Automation

12th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

WorkFusion

Ranking in Process Automation

10th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Robotic Process Automation (RPA) (9th), Intelligent Document Processing (IDP) (8th)

Mindshare comparison

As of October 2025, in the Process Automation category, the mindshare of ServiceNow Orchestration is 3.7%, down from 4.5% compared to the previous year. The mindshare of WorkFusion is 0.6%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation Market Share Distribution
Product	Market Share (%)
WorkFusion	0.6%
ServiceNow Orchestration	3.7%
Other	95.7%

Process Automation

Featured Reviews

Dinesh Kumar Raghu

Senior Software Engineer at NewRocket

Fastest upgrading technology in the market currently

In each upgrade, ServiceNow is enhancing its product across various areas. They continuously improve different aspects one by one, ensuring that their service evolves with the changing needs. However, frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades. The current version fulfills everyone's requirements, and ServiceNow automatically updates annually, keeping pace with industry standards. They've been performing well, so I see no need for further upgrades, especially considering their consistent updates.

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Arijit-Ghosh

Intelligent Automation SME at a financial services firm with 10,001+ employees

Cloud platform orchestrates business processes with AI capabilities

I find the capabilities that a normal orchestrator should have to be valuable in WorkFusion. The WorkFusion 10 cloud-based platform is different from the earlier on-prem version, WorkFusion 9. The platform now includes auto machine learning and AI capabilities. We haven't used these extensively, but they are a nice feature they are working on. The platform remains stable with well-designed processes, despite being a complex and technical tool.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product has a flexible interface for development."

"It has competitive AI capabilities."

"It's scalable."

"The iTerm suite is also crucial for visibility and optimization."

"The solution effectively automates business processes."

"The data visualization is good."

"There are a lot of ready to use orchestration custom packs."

"It's probably the best product out there."

More ServiceNow Orchestration pros

"In our opinion this group are the leaders in providing RPA solutions."

"It's a pretty robust product."

"WorkFusion helps by speeding up processes. The process takes time. It has business costs associated because there are people waiting to take the next steps in the process. The end result of waiting, whether it is an internal or external team, is that they are delayed. Therefore, it helps us in speeding up business processes and improving employee morale, as people don't have to do repetitive work anymore."

"The solution is stable, we have not had any glitches or problems."

"The document processing engine is good. We're extracting around 70 data points from a given document, and we have an automated extraction rate of 80 percent for those fields."

"This solution has great document recognition capabilities."

"The platform remains stable with well-designed processes, despite being a complex and technical tool."

"We recommend different solutions based on our customers' needs, and WorkFusion is what we offer for those who need a premium solution."

More WorkFusion pros

Cons

"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."

"Efficiency of some features could be improved."

"We cannot perform GUI automation using the tool."

"The third-party integrations are challenging when the tools are not from ServiceNow partners. This presents issues when integrating solutions from other vendors."

"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."

"From my space, the only thing that I can say is the spinning up with Google Cloud Services."

"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."

"It is a highly complex platform to work on."

More ServiceNow Orchestration cons

"Machine learning models for document-heavy processes have room for improvement because they require significant effort to train and update."

"WorkFusion comes packed with certain libraries and .jars. At times, you understand that you're using a system in which a library or .jar is outdated and you need to upgrade it... They need to better manage quickly making changes in WorkFusion to accommodate a situation where other technologies are not supporting the platform."

"One thing we didn't like was their OCR solution. We felt it's somewhat inefficient."

"The solution is not user-friendly, this is something they should improve."

"It is complex for enterprise implementation. The solution needs a needs minimum, of 20-22 servers. It's no small task. This is not a straightforward setup. It's a large undertaking and there are many moving parts."

"I would like WorkFusion to improve the automation rate when evaluating unstructured text."

"We have had some problems in the past with the Inspector tool that looks at the elements on the screen. Replacing it or improving it is needed."

"On a scale of 1 - 10 I would rate them a 6. That's not low - that 60%. But as I said, it needs to be upgraded and modified."

More WorkFusion cons

Pricing and Cost Advice

"It is not very expensive."

"Pricing is custom to every customer."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"In terms of price, this solution is at the higher end of what you'll find."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"The solution is costly and orchestrations are very expensive."

"The solution was not the cheapest, but it was also not the most expensive. Workfusion was very open to negotiating pricing and to working within the objectives of our firm."

"It is not the most expensive solution, but it is also not the cheapest."

"Find it online."

"One upgrade took a year to do, from the first server being built to the last bot being migrated. This was because we had to migrate all our existing bots. This is the same process and time frame that we are expecting towards the upcoming upgrade. I will end up spending half a million dollars to do an upgrade."

"My client is using RPA Express, which is available for them to use free of charge."

"We are on an annual contract to use the solution."

"They have a very expensive license compared to any other automation tool. For instance, at $50,000 - $60,000, you can bring in an Automation Anywhere solution. For this solution, you need at least $250,000 to get something going."

"I can't speak to pricing. It's a contract signed by upper management."

More WorkFusion pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

21%

Computer Software Company

10%

Manufacturing Company

Insurance Company

Financial Services Firm

26%

Computer Software Company

15%

Government

Non Profit

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	4
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	10
Large Enterprise	23

Questions from the Community

What do you like most about ServiceNow Orchestration?

The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...

What is your experience regarding pricing and costs for ServiceNow Orchestration?

The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.

What needs improvement with ServiceNow Orchestration?

The third-party integrations are challenging when the tools are not from ServiceNow ( /products/servicenow-reviews ) partners. This presents issues when integrating solutions from other vendors.

What do you like most about WorkFusion?

If you compare it to its competitors in the market, it is more Java-native.

What is your experience regarding pricing and costs for WorkFusion?

WorkFusion is cheaper than Kofax, but I cannot compare it to UiPath ( /products/uipath-reviews ) without exact pricing. It is worth the money as a tool.

What needs improvement with WorkFusion?

In low-code automation, most parts are not customizable, particularly when Excel is involved, which increases complexity. The system can break down, requiring numerous exception cases, thus complic...

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Product Reports

ServiceNow Orchestration

Download ServiceNow Orchestration product report

Download WorkFusion product report

Overview

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

ServiceNow

WorkFusion, Inc. is the creator of AI-enabled Digital Workers designed specifically for banking and financial services organizations. Its Digital Workers are true knowledge workers that effectively augment existing teams in functions like anti-money laundering (AML), sanctions, customer onboarding, Know Your Customer (KYC), and customer service. WorkFusion’s digital workforce solutions help solve talent shortages, increase workforce capacity, save money, enhance employee and customer satisfaction, and ensure ongoing compliance. For more information visit workfusion.com.

Sample Customers

experian, BEACHBODY, HealthPartners, Banosoft

Deutsche Bank, Amerant Bank, Bank of Asia, Scotiabank, Bank of Montreal, LPL Financial, Carter Bank & Trust, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial, State Street

ServiceNow Orchestration vs. WorkFusion