We performed a comparison between ServiceNow Orchestration and WorkFusion based on real PeerSpot user reviews.
Find out in this report how the two Process Automation solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The data visualization is good."
"The solution effectively automates business processes."
"It's scalable."
"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."
"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."
"The iTerm suite is also crucial for visibility and optimization."
"The product has a flexible interface for development."
"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."
"Their robots have increased the rate of efficiency by two to five times in our organization. There is still a human element to code out the package running the robots. You can't just click something and have it run. However, once that has been done, you can parallelize it 10 or 100 times in a fairly straightforward manner."
"The cognitive features of this solution are good."
"We recommend different solutions based on our customers' needs, and WorkFusion is what we offer for those who need a premium solution."
"This solution has great document recognition capabilities."
"The most valuable features are the Excel activities. It has a number of Excel activities that are quite reliable."
"OCR, document processing, is one of the main features of WorkFusion. It can analyze your documents very efficiently. The accuracy is close to 90 percent. It can analyze and extract data from any document to populate or update it in other sources, like Excel or Google Sheets."
"In our opinion this group are the leaders in providing RPA solutions."
"The Robotic Desktop Automation Express component allows us to do rapid development outside the normal, time-consuming processes."
"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."
"I would like a user experience module to be added."
"There can be gaps in integration."
"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."
"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."
"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."
"From my space, the only thing that I can say is the spinning up with Google Cloud Services."
"Efficiency of some features could be improved."
"Machine learning models for document-heavy processes have room for improvement because they require significant effort to train and update."
"The product could do more to expand its 'codeless' coding options by adding drag-and-drop assistance in building bots for non-technical users."
"One of the issues that we are facing here in China, is that we cannot access the material for training because it is on YouTube. In China, we do not have access to YouTube."
"We had some issues in the past, but it is fairly stable now. From what I hear, it is more stable in the later versions. With version 10.1.4, there were some issues relating to load distribution. However, it is good now."
"It should integrate with more ERP solutions like SAP. It doesn't currently have that ability."
"The user experience could be better both from an RPA perspective and from a business perspective."
"We have executed our robots thousands of times in our enterprise environment. However, in an enterprise environment, WorkFusion has performance problems. It is slow in production."
"I would also like for it to be NLP-based."
ServiceNow Orchestration is ranked 13th in Process Automation with 12 reviews while WorkFusion is ranked 14th in Process Automation with 30 reviews. ServiceNow Orchestration is rated 8.2, while WorkFusion is rated 7.8. The top reviewer of ServiceNow Orchestration writes "Fastest upgrading technology in the market currently". On the other hand, the top reviewer of WorkFusion writes "Helps improve our accuracy and compliance, but the analytics module can be confusing". ServiceNow Orchestration is most compared with Camunda, IBM BPM, Control-M, Nintex Process Platform and BIC Process Execution, whereas WorkFusion is most compared with UiPath, Blue Prism, Automation Anywhere (AA), Microsoft Power Automate and ABBYY Vantage. See our ServiceNow Orchestration vs. WorkFusion report.
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