Try our new research platform with insights from 80,000+ expert users

ServiceNow Orchestration vs UiPath Automation Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 25, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Orchestration
Ranking in Process Automation
9th
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
16
Ranking in other categories
No ranking in other categories
UiPath Automation Cloud
Ranking in Process Automation
17th
Average Rating
9.0
Reviews Sentiment
6.7
Number of Reviews
2
Ranking in other categories
Data Modeling (2nd), Robotic Process Automation (RPA) (9th)
 

Featured Reviews

Claude-Yameogo - PeerSpot reviewer
Consultant at a comms service provider with 1,001-5,000 employees
Has helped orchestrate processes and integrate workflows across cloud environments
I recommend ServiceNow Orchestration for larger companies because they have the capability to manage complex environments where it performs better. I promote low-code solutions for these implementations. I don't currently have an idea regarding the pre-built integrations of ServiceNow Orchestration, but I plan to check my area to determine what added value it can bring. I would rate this solution a nine overall.
Zeynep Köse - PeerSpot reviewer
Rpa Developer at Turkish Airlines
Automation has reduced manual finance work and has increased accuracy for high volume tasks
I am not sure if there is any disadvantage to UiPath Automation Cloud; I cannot say anything definitive. Sometimes when we upgrade our Studio version, there would be some issues when we use a new version, but I would not say there is a significant negative aspect. The latest issues with the new version involve glitches or latency that happen when we upgrade, and we face some issues that take time to fix. We have to open a new ticket and proceed through that process. As I heard, UiPath Automation Cloud is a little more expensive than other tools. I just heard this from other developer friends, but I have never used any other tools myself.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has competitive AI capabilities."
"There are a lot of ready to use orchestration custom packs."
"I use it to orchestrate processes and integration features to gather and update data during specified timeframes or exchange data in real-time when changes occur based on certain criteria."
"The iTerm suite is also crucial for visibility and optimization."
"I use it to orchestrate processes and integration features to gather and update data during specified timeframes or exchange data in real-time when changes occur based on certain criteria."
"Great with IT processes and business processes."
"It's probably the best product out there."
"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."
"When you use human resources, there is some chance people can make mistakes, but UiPath Automation Cloud robots cannot, as they are very fast and do their job correctly and efficiently."
"In general, the cloud migration has helped greatly, and overall UiPath Automation Cloud is a really good tool for enterprise-level automation."
 

Cons

"Efficiency of some features could be improved."
"I would like a user experience module to be added."
"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."
"There can be gaps in integration."
"It is a highly complex platform to work on."
"If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration."
"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."
"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."
"UiPath Automation Cloud needs to reduce the license cost. That is the first thing they need to concentrate on because many RPA tools are coming up in the market and some are much cheaper than UiPath Automation Cloud."
"Sometimes when we upgrade our Studio version, there would be some issues when we use a new version, but I would not say there is a significant negative aspect."
 

Pricing and Cost Advice

"In terms of price, this solution is at the higher end of what you'll find."
"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
"It is not very expensive."
"This is an expensive product, but it is the best in the market considering the features and lack of competitors."
"Pricing is custom to every customer."
"The solution is costly and orchestrations are very expensive."
"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
Information not available
report
Use our free recommendation engine to learn which Process Automation solutions are best for your needs.
881,082 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
21%
Manufacturing Company
8%
Computer Software Company
7%
Insurance Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise4
Large Enterprise9
No data available
 

Questions from the Community

What do you like most about ServiceNow Orchestration?
The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...
What is your experience regarding pricing and costs for ServiceNow Orchestration?
The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.
What needs improvement with ServiceNow Orchestration?
If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration. Boomi is an ESB with orchestration features to integrate and exchange dat...
What is your experience regarding pricing and costs for UiPath Automation Cloud?
My experience with pricing is that compared to all the other tools, UiPath Automation Cloud is very expensive.
What needs improvement with UiPath Automation Cloud?
UiPath Automation Cloud needs to reduce the license cost. That is the first thing they need to concentrate on because many RPA tools are coming up in the market and some are much cheaper than UiPat...
What is your primary use case for UiPath Automation Cloud?
My main use case for UiPath Automation Cloud involves all the RPA related automation including sales order creation, ServiceNow ticket and job ID creation, booking order, and enterprise level work....
 

Also Known As

No data available
UiPath Data Service, UiPath Insights, UiPath Automation Hub
 

Overview

 

Sample Customers

experian, BEACHBODY, HealthPartners, Banosoft
Information Not Available
Find out what your peers are saying about ServiceNow Orchestration vs. UiPath Automation Cloud and other solutions. Updated: January 2026.
881,082 professionals have used our research since 2012.