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SCSM vs SoftExpert ITSM comparison

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SCSM
Read 7 SCSM reviews.
3,120 views|2,038 comparisons
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SoftExpert ITSM
32 views|22 comparisons
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "The price should be lower."
  • "The price of the solution could be better. My organization has an enterprise annual license with Microsoft which provides us support."
  • "It comes free with the enterprise agreement that we have, but the expense really is in having to buy another product to sit on top of it to make it work properly. You wind up having to buy additional support and additional product with their own support and maintenance costs on top of that."
  • "The license for SCSM is cheap."

    • More SCSM Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about SCSM?
    Top Answer:For our cloud-based deployment of SCSM, the Autopilot is the best feature.
    Read all 15 answers   →
    What is your experience regarding pricing and costs for SCSM?
    Top Answer:The license for SCSM is cheap.
    Read all 7 answers   →
    What needs improvement with SCSM?
    Top Answer:We have had some issues with the SCSM on-premise deployment version in the imaging aspects. Using the SCSM with Intune cloud we are able to manage only the workstations and endpoints, along with the… more »
    Read all 15 answers   →
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    Earn 20 points

    Ranking
    11th
    out of 44 in IT Service Management (ITSM)
    Views
    3,120
    Comparisons
    2,038
    Reviews
    6
    Average Words per Review
    518
    Rating
    7.3
    43rd
    out of 44 in IT Service Management (ITSM)
    Views
    32
    Comparisons
    22
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    System Center Service Manager
    SoftExpert IT Service Management
    Learn More
    Microsoft
    SoftExpert
    Overview
    System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

    SoftExpert is a market leader in software and services for enterprise-wide business process improvement and compliance management, providing the most comprehensive application suite to empower organizations to increase business performance at all levels and to maximize industry-mandated compliance and corporate governance programs.

    Offer
    Learn more about SCSM
    Learn More
    Learn more about SoftExpert ITSM
    Learn More
    Sample Customers
    Fibabanka, UMC Health System
    BRF, Royal Canin, Dekalb Metal Finishing , Engie Tractebel Engineering
    Top Industries
    REVIEWERS
    Hospitality Company14%
    Comms Service Provider14%
    Government14%
    Construction Company14%
    VISITORS READING REVIEWS
    Computer Software Company26%
    Government16%
    Comms Service Provider13%
    Educational Organization5%
    No Data Available
    Company Size
    REVIEWERS
    Small Business35%
    Midsize Enterprise29%
    Large Enterprise35%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise17%
    Large Enterprise61%
    No Data Available
    Buyer's Guide
    IT Service Management (ITSM)
    June 2022
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    608,010 professionals have used our research since 2012.

    SCSM is ranked 11th in IT Service Management (ITSM) with 7 reviews while SoftExpert ITSM is ranked 43rd in IT Service Management (ITSM). SCSM is rated 7.4, while SoftExpert ITSM is rated 0.0. The top reviewer of SCSM writes "Good technical support and integration capabilities but it needs to be easier to create custom reports". On the other hand, SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Clarity SM, JIRA Service Management and BMC Helix ITSM, whereas SoftExpert ITSM is most compared with .

    See our list of best IT Service Management (ITSM) vendors.

    We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.