Salesforce Community Cloud vs Zimbra Social [EOL] comparison

Why PeerSpot?

Salesforce and Zimbra are both solutions in the Community Platforms category. Additionally, 100% of Salesforce users are willing to recommend the solution, compared to 100% of Zimbra users who would recommend it.

Salesforce Community Cloud

Read 2 Salesforce Community Cloud reviews

1,533 Views
230 Comparison Views

100% willing to recommend

Zimbra Social [EOL]

Read 2 Zimbra Social [EOL] reviews

100% willing to recommend

Salesforce Community Cloud

Zimbra Social [EOL]

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Salesforce Community Cloud

Average Rating

9.0

Number of Reviews

Ranking in other categories

Community Platforms (2nd), Digital Experience Platforms (DXP) (7th)

Zimbra Social [EOL]

Average Rating

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Featured Reviews

Julio Divietro

Customer success manger at Peletex

Helps us with sales management of customer life cycles with good business intelligence

Our primary use case for the solution is sales management of customer life cycles. We deploy the solution on cloud The stability and ease of use are valuable. Additionally, the granularity of the tool provides a great experience because of the several variables we can manage during the process.…

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it_user522870

Lecturer at a tech services company with 501-1,000 employees

The administration feature supports the settings and monitoring. There is need for more collaboration in the education sector.

Administration is the most valuable feature because it supports the settings, monitoring, and it enables the Zimbra Collaboration Plugins Zimbra Collaboration and Social Integration have broken the presumptions in our school that open source solutions are limited and not user-friendly. There is…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"All the business intelligence included in the tool gives more information about the cycle of the sales stage."

"What I found most valuable in Salesforce CRM is its reporting feature because it's extensive and it's very accurate. I also like that you can move opportunities by stages. I find that feature very important and very useful because it helps you understand where opportunities get stuck, and at what stage it is currently."

"Zimbra Collaboration and Social Integration have broken the presumptions in our school that open source solutions are limited and not user-friendly."

"It is a great product, easy to setup, configure, and maintain."

Cons

"The user interface can be improved."

"An area for improvement in Salesforce CRM is that there's still a lot of manual input you need to make. If it could pick up things automatically from an email and auto-populate, that would make the tool better. Another area for improvement is that the Salesforce CRM connector for G-suite does not work effectively."

"The support for Salesforce CRM was not very prompt. It took us a lot of time to receive support."

"At the beginning, the setup was not easy due to lack of resources and knowledge of this product."

"We currently have a ticket open for this one, but it is being ignored."

Pricing and Cost Advice

"Pricing for Salesforce CRM is extremely expensive."

Information not available

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Comparisons

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Compared 13% of the time

Sprinklr vs Salesforce Community Cloud

Compared 12% of the time

Adobe Experience Manager vs Salesforce Community Cloud

Compared 11% of the time

Sitecore Experience Platform vs Salesforce Community Cloud

Compared 11% of the time

Acquia Cloud vs Salesforce Community Cloud

Compared 10% of the time

More Salesforce Community Cloud Competitors

SharePoint vs Zimbra Social [EOL]

Compared 32% of the time

Atlassian Confluence vs Zimbra Social [EOL]

Compared 27% of the time

Liferay Digital Experience Platform vs Zimbra Social [EOL]

Compared 18% of the time

ServiceMax Zinc vs Zimbra Social [EOL]

Compared 9% of the time

MirrorFly vs Zimbra Social [EOL]

Compared 7% of the time

More Zimbra Social [EOL] Competitors

Product Reports

Buyer's Guide

Digital Experience Platforms (DXP)

October 2026

Download Salesforce Community Cloud product report

Buyer's Guide

Enterprise Social Software

October 2026

Download Zimbra Social [EOL] product report

Also Known As

No data available

Telligent

Overview

Salesforce Community Cloud is an online platform designed for businesses to create branded communities for rich collaboration among stakeholders, partners, and customers. It enhances engagement by providing a personalized user experience.

This cloud-based solution supports a wide array of interactive use cases that help businesses broaden their communication capabilities. It streamlines processes like customer service, sales enhancement, and product feedback by enabling diverse functions within a single platform. With the power of Salesforce's CRM integration, Community Cloud offers tools and features necessary for efficient collaboration and engagement, allowing businesses to foster a unified digital community environment.

What are the key features of Salesforce Community Cloud?

Customization: Offers tailored community experiences with an extensive library of templates.
Integration: Seamlessly connects with Salesforce CRM and other systems to maintain data consistency.
Salesforce Mobile App: Extends accessibility and engagement through mobile-optimized functionalities.
Third-party Apps: Access to AppExchange for enhanced capabilities and features.
Personalization: Uses AI to deliver personalized content and suggestions.

What benefits and ROI should users look for in reviews?

Increased Engagement: Drives customer and partner satisfaction by fostering interactive discussions.
Cost Efficiency: Reduces support costs by enabling peer-to-peer customer service.
Accessibility: Enhances collaboration with mobile-friendly access to the community.
Improved Insight: Provides valuable insights through analytics on community behavior.
Brand Loyalty: Cultivates a strong brand community leading to increased loyalty.

Salesforce Community Cloud is widely utilized in industries such as retail, financial services, and healthcare. In retail, it facilitates customer engagement and feedback collection, enhancing the shopping experience. Within financial services, it aids in partner management and collaboration on complex cases, while in healthcare, it supports patient communities and knowledge-sharing among professionals, driving innovation and service improvement.

Salesforce

VMWare Zimbra provides open source email and calendar groupware software, Zimbra is a popular choice for Linux and Mac OS X email servers and supports SaaS.

Zimbra

Sample Customers

Brown-Forman, GE Aviation, Pernod Ricard, Toyota, Virgin America, GE, IAVA

Escorts, Wasgau & VNC, UniMAP, HOLA, Ring Line, TIGC, Xmission, Lafayette College, Future Group, Sheela Foam

See our list of best Community Platforms vendors.

We monitor all Community Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.