We performed a comparison between RightScale Cloud Management Platform and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about VMware, Nutanix, IBM and others in Cloud Management."With this platform, users could migrate to the cloud on the go and use public cloud services like Oracle database while integrating with their own local storage."
"The most valuable feature is Optima, which is something that we use quite extensively."
"The most impactful feature in our day-to-day operations is the ticket status, which provides crucial visibility into the progress of each resource or incident."
"ServiceNow provides quite good insights about what is happening in the organization."
"We have found the service easy to use, although, we have ended up customising a lot of parameters."
"It is robust and very user-friendly."
"It has more extensive features as compared to the other competitors."
"ServiceNow is easy to use."
"It facilitates the monitoring of major incidents and provides insights into the effort expended to resolve each incident."
"ServiceNow has been implemented to streamline team workflows across different departments in our company. Users, including traveling leaders, were able to approve requests and authorize additional rights through the mobile platform."
"Technical support is an area that can be improved."
"There is a problem with integration due to invalid private node security certificates."
"The solution's user experience could be improved concerning its UI and portals."
"A new user does need training or time to learn the solution before jumping in. It was very hard in the beginning to understand everything. I couldn't find the models I needed at the time."
"The contract module is quite rudimentary and doesn't support contract line items."
"The discovery of assets could be improved; right now they only allow for one domain."
"We do a lot of relatively advanced stuff for the size that we are, but ServiceNow itself is so big and to some extent, there is a significant amount of complexity that you have, a big learning curve I would say, in order to really get on board."
"The customization that we are doing for the needs of our organization are difficult to do and could be improved."
"I have enjoyed all the features. There is not any feature that I have missed or didn't have."
"For me, there's a real opportunity, especially within the IT Service Management suite, to give a much better overall view of the workflow that individuals have across the different applications. At the moment, a lot of information is quite siloed in the different tables in ServiceNow."
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RightScale Cloud Management Platform is ranked 25th in Cloud Management with 4 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 211 reviews. RightScale Cloud Management Platform is rated 7.6, while ServiceNow is rated 8.4. The top reviewer of RightScale Cloud Management Platform writes "Good CMPs for cloud provisioning and excellent scalability". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". RightScale Cloud Management Platform is most compared with , whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
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