We performed a comparison between Red Hat CloudForms and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Red Hat CloudForms is a stable product. There is no issue with the stability."
"The stability of the solution is very good. We haven't had any issues with it."
"The most valuable features of Red Hat CloudForms are the benefit of the collective functionality."
"Red Hat CloudForms is stable once it is up and running."
"I am impressed with the product's ability to create dynamic catalogs."
"They are a very mature product."
"The solution is compatible and integrates with various infrastructures or providers."
"The optimization of the solution is quite interesting."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"The asset management tools are very valuable."
"It is easy to use and simple to learn."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"I like the tool's discovery feature."
"Provides everything in one solution."
"The way this solution has helped us is that it improved our communication."
"I am impressed with the tool's ability to track information in an easy way."
"The solution is still quite immature."
"Our clients had challenges or issues with the updates. Its updates should be better managed. They should provide quicker and more stable updates. Its stability can also be better. We initially faced ease-of-use and compatibility issues while integrating it. We had a lot of compatibility issues with other products. Our clients are concerned about whether it is under IBM or it is still Red Hat. Clients are not very clear about the support, and they're not really happy with it. Currently, they're getting support from Red Hat, but going forward, they're not really clear about what would be the life cycle of the product, which is a concern for them."
"The complexity of the solution is a bit high in comparison to VMware."
"It is difficult to create a complete dashboard that includes all the needed features or catalogs."
"All of the areas of Red Hat CloudForms could improve. It doesn't do half of the things that it says it can do out of the box. It takes configuration to make any of it work, which is not uncommon for solutions similar to this. However, it is frustrating."
"The solution's provisioning engine needs to be improved."
"Because the solution needs to integrate with other products that surround it, there is a lot of configuration required, and this can be quite complex. It's not as easy as it is with, for example, VMware."
"Red Hat CloudForms could improve by allowing more customization of reports. We have to do a lot of coding to accomplish what we want. Additionally, the compatibility with the multi-cloud could improve. The latter versions of the solution removed Google support and the cost comparison between other clouds was high."
"I would like more manual issues to have automated report-facing options."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"The security policies could be increased."
"Lacks the ability to do its own monitoring."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"The product needs to add a workflow insight tool."
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Red Hat CloudForms is ranked 7th in Cloud Management with 10 reviews while ServiceNow IT Operations Management is ranked 9th in Cloud Management with 34 reviews. Red Hat CloudForms is rated 6.4, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Red Hat CloudForms writes "Easily integrates with various out-of-the-box or third-party vendors". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Red Hat CloudForms is most compared with Morpheus, VMware Aria Automation, vCloud Director, OpenNebula and IBM Cloud Automation Manager, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Red Hat CloudForms vs. ServiceNow IT Operations Management report.
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