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Red Hat CloudForms vs ServiceNow IT Operations Management comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Turbonomic
Sponsored
Ranking in Cloud Management
4th
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
205
Ranking in other categories
Cloud Migration (5th), Virtualization Management Tools (4th), IT Financial Management (1st), IT Operations Analytics (4th), Cloud Analytics (1st), Cloud Cost Management (1st), AIOps (5th)
Red Hat CloudForms
Ranking in Cloud Management
30th
Average Rating
6.4
Reviews Sentiment
5.8
Number of Reviews
10
Ranking in other categories
No ranking in other categories
ServiceNow IT Operations Ma...
Ranking in Cloud Management
9th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
42
Ranking in other categories
Event Monitoring (1st), IT Infrastructure Monitoring (10th), AIOps (4th)
 

Mindshare comparison

As of May 2025, in the Cloud Management category, the mindshare of IBM Turbonomic is 5.6%, down from 6.2% compared to the previous year. The mindshare of Red Hat CloudForms is 1.6%, up from 1.5% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.7%, down from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management
 

Featured Reviews

Keldric Emery - PeerSpot reviewer
Saves time and costs while reducing performance degradation
It's been a very good solution. The reporting has been very, very valuable as, with a very large environment, it's very hard to get your hands on the environment. Turbonomic does that work for you and really shows you where some of the cost savings can be done. It also helps you with the reporting side. Me being able to see that this machine hasn't been used for a very long time, or seeing that a machine is overused and that it might need more RAM or CPU, et cetera, helps me understand my infrastructure. The cost savings are drastic in the cloud feature in Azure and in AWS. In some of those other areas, I'm able to see what we're using, what we're not using, and how we can change to better fit what we have. It gives us the ability for applications and teams to see the hardware and how it's being used versus how they've been told it's being used. The reporting really helps with that. It shows which application is really using how many resources or the least amount of resources. Some of the gaps between an infrastructure person like myself and an application are filled. It allows us to come to terms by seeing the raw data. This aspect is very important. In the past, it was me saying "I don't think that this application is using that many resources" or "I think this needs more resources." I now have concrete evidence as well as reporting and some different analytics that I can show. It gives me the evidence that I would need to show my application owners proof of what I'm talking about. In terms of the downtime, meantime, and resolution that Turbonomic has been able to show in reports, it has given me an idea of things before things happen. That is important as I would really like to see a machine that needs resources, and get resources to it before we have a problem where we have contention and aspects of that nature. It's been helpful in that regard. Turbonomic has helped us understand where performance risks exist. Turbonomic looks at my environment and at the servers and even at the different hosts and how they're handling traffic and the number of machines that are on them. I can analyze it and it can show me which server or which host needs resources, CPU, or RAM. Even in Azure, in the cloud, I'm able to see which resources are not being used to full capacity and understand where I could scale down some in order to save cost. It is very, very helpful in assessing performance risk by navigating underlying causes and actions. The reason why it's helpful is because if there's a machine that's overrunning the CPU, I can run reports every week to get an idea of machines that would need CPU, RAM, or additional resources. Those resources could be added by Turbonomic - not so much by me - on a scheduled basis. I personally don't have to do it. It actually gives me a little bit of my life back. It helps me to get resources added without me physically having to touch each and every resource myself. Turbonomic has helped to reduce performance degradation in the same way as it's able to see the resources and see what it needs and add them before a problem occurs. It follows the trends. It sees the trends of what's happening and it's able to add or take away those resources. For example, we discuss when we need to do certain disaster recovery tests. Over the years, Turbo will be able to see, for example, around this time of year that certain people ramp up certain resources in an environment, and then it will add the resources as required. Another time of year, it will realize these resources are not being used as much, and it takes those resources away. In this way, it saves money and time while letting us know where we are. We've saved a great deal of time using this product when I consider how I'd have to multiply myself and people like me who would have to add resources to devices or take resources away. We've saved hundreds of hours. Most of the time those hours would have to be after hours as well, which are more valuable to me as that's my personal time. Those saved hours are across months, not years. I would consider the number of resources that Turbonomic is adding and taking away and the placement (if I had to do it all myself) would end up being hundreds of hours monthly that would be added without the help of Turbonomic. It helps us to meet SLAs mainly due to the fact that we're able to keep the servers going and to keep the servers in an environment, to keep them to where (if we need to add resources) we can add them at any given time. It will keep our SLAs where they need to be. If we were to have downtime due to the fact that we had to add resources or take resources away and it was an emergency, then that would prevent us from meeting our SLAs. We also use it to monitor Azure and to monitor our machines in terms of the resources that are out there and the cost involved. In a lot of cases, it does a better job of giving us cost information than Azure itself does. We're able to see the cost per machine. We're able to see the unattached volume and storage that we are paying for. It gives us a great level of insight. Turbonomic gives us the time to be able to focus on innovation and ongoing modernization. Some of the tasks that it does are tasks that I would not necessarily have to do. It's very helpful in that I know that the resources are there where they need to be and it gives me an idea of what changes need to be made or what suggestions it's making. Even if I don't take them, I'm able to get a good idea of some best practices through Turbonomic. One of the ways that Turbonomic does to help bring new resources to market is that we are now able to see the resources (or at least monitor the resources) before they get out to the general public within our environment. We saw immediate value from the product in the test environment. We set it up in a small test environment and we started with just placement and we could tell that the placement was being handled more efficiently than what VMware was doing. There was value for us in placement alone. Then, after we left the placement, we began to look at the resources and there were resources. We immediately began to see a change in the environment. It has made the application and performance better, mainly due to the fact that we are able to give resources and take resources away based on what the need is. Our expenses, definitely, have been in a better place based on the savings that we've been able to make in the cloud and on-prem. Turbonomic has been very helpful in that regard. We've been able to see the savings easily based on the reports in Turbonomic. That, and just seeing the machines that are not being used to capacity allows us to set everything up so it runs a bit more efficiently.
Ilhami Arikan - PeerSpot reviewer
A stable solution that helps to provision servers
We use the solution to provision servers.  I am impressed with the product's ability to create dynamic catalogs.   The solution's provisioning engine needs to be improved.  I would rate the solution's stability an eight out of ten.  I would rate the product's scalability a seven out of ten and…
ArbenKlaiqi - PeerSpot reviewer
Supports proactive IT issue resolution and enhances infrastructure visibility
ITOM Visibility assists in service mapping and determining the impact of different applications. ITOM Discovery scans the infrastructure and updates the CMDB ( /categories/configuration-management-databases ). ITOM Health is an event management tool that predicts outages. Certificate Inventory manages certificate expiration. ServiceNow IT Operations Management influences ITSM ( /categories/it-service-management-itsm ) processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"My favorite part of the solution is the automation scheduling. Being able to choose when actions happen, and how they happen..."
"Turbonomic helps us right-size virtual machines to utilize the available infrastructure components available and suggest where resources should exist. We also use the predictive tool to forecast what will happen when we add additional compute-demanding virtual machines or something to the environment. It shows us how that would impact existing resources. All of that frees up time that would otherwise be spent on manual calculation."
"The tool provides the ability to look at the consumption utilization over a period of time and determine if we need to change that resource allocation based on the actual workload consumption, as opposed to how IT has configured it. Therefore, we have come to realize that a lot of our workloads are overprovisioned, and we are spending more money in the public cloud than we need to."
"We can manage multiple environments using a single pane of glass, which is something that I really like."
"The most important feature to us is an objective measurement of VM headroom per cluster. In addition, the ability to check for the right-sizing of VMs."
"We have a system where our developers automate machine builds, and that is constantly running out of resources. Turbonomic helps us with that, so I don't have to keep buying hardware. The developers always say, "They don't have enough. They don't have enough. They don't have enough," when they just configured it improperly. Therefore, Turbonomic helps us identify configuration issues on their side so it doesn't cost me money on the other end to buy resources that I don't really need."
"We have VM placement in Automated mode and currently have all other metrics in Recommend mode."
"We have seen a 30% performance improvement overall."
"The optimization of the solution is quite interesting."
"I am impressed with the product's ability to create dynamic catalogs."
"The solution is compatible and integrates with various infrastructures or providers."
"The most valuable features of Red Hat CloudForms are the benefit of the collective functionality."
"I am impressed with the product's reports."
"The multi-tenancy feature has been very helpful for our clients. It has been working fine and seamlessly for them. Its interface is also very simplified, and it is also an open and easy-to-scale solution."
"The stability of the solution is very good. We haven't had any issues with it."
"They are a very mature product."
"I like the solution due to the fact that it's scalable."
"Has service mapping, impact management, metric intelligence and health of analytics."
"I consider the stability to be very high, rating it ten out of ten."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"It provided out-of-the-box integrations, requiring only minimal effort, typically a couple of days, to massage those systems into a seamless operation."
"I am impressed with the tool's ability to track information in an easy way."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"The solution is easy to use and has great orchestration and automation capabilities."
 

Cons

"Recovering resources when they're not needed is not as optimized as it could be."
"The issue for us with the automation is we are considering starting to do the hot adds, but there are some problems with Windows Server 2019 and hot adds. It is a little buggy. So, if we turn that on with a cluster that has a lot of Windows 2019 Servers, then we would see a blue screen along with a lot of applications as well. Depending on what you are adding, cores or memory, it doesn't necessarily even take advantage of that at that moment. A reboot may be required, and we can't do that until later. So, that decreases the benefit of the real-time. For us, there is a lot of risk with real-time."
"Enhanced executive reporting standard with the tool beyond the reports that can be created today. Something that can easily be used with upper management on a monthly or quarterly basis to show the impact to our environment."
"In Azure, it's not what you're using. You purchase the whole 8 TB disk and you pay for it. It doesn't matter how much you're using. So something that I've asked for from Turbonomic is recommendations based on disk utilization. In the example of the 8 TB disk where only 200 GBs are being used, based on the history, there should be a recommendation like, "You can safely use a 500 GB disk." That would create a lot of savings."
"It would be good for Turbonomic, on their side, to integrate with other companies like AppDynamics or SolarWinds or other monitoring softwares. I feel that the actual monitoring of applications, mixed in with their abilities, would help. That would be the case wherever Turbonomic lacks the ability to monitor an application or in cases where applications are so customized that it's not going to be able to handle them. There is monitoring that you can do with scripting that you may not be able to do with Turbonomic."
"It can be more agnostic in terms of the solutions that it provides. It can include some other cost-saving methods for the public cloud and SaaS applications as well."
"It sometimes does get false positives. Sometimes, it'll move something when it really wasn't a performance metric. I've seen it do that, but it's pretty much an automated tool for performance. We've only got about 500 virtual machines, so lots of times, I'm able to manage it physically, but it's definitely a nice tool for a larger enterprise that might be managing 2,000 or 3,000 virtual machines."
"Remove the need for special in-house knowledge and development."
"I have issues with the solution's permissions. Unlike VMware, the product doesn't allow folder-type permissions."
"Our clients had challenges or issues with the updates. Its updates should be better managed. They should provide quicker and more stable updates. Its stability can also be better. We initially faced ease-of-use and compatibility issues while integrating it. We had a lot of compatibility issues with other products. Our clients are concerned about whether it is under IBM or it is still Red Hat. Clients are not very clear about the support, and they're not really happy with it. Currently, they're getting support from Red Hat, but going forward, they're not really clear about what would be the life cycle of the product, which is a concern for them."
"All of the areas of Red Hat CloudForms could improve. It doesn't do half of the things that it says it can do out of the box. It takes configuration to make any of it work, which is not uncommon for solutions similar to this. However, it is frustrating."
"The solution is still quite immature."
"It is difficult to create a complete dashboard that includes all the needed features or catalogs."
"Red Hat CloudForms could improve by allowing more customization of reports. We have to do a lot of coding to accomplish what we want. Additionally, the compatibility with the multi-cloud could improve. The latter versions of the solution removed Google support and the cost comparison between other clouds was high."
"Because the solution needs to integrate with other products that surround it, there is a lot of configuration required, and this can be quite complex. It's not as easy as it is with, for example, VMware."
"The problem is that the platform requires it to be maintained and updated. Also, a few cases are still pending with the Red Hat support team since they are not closed yet."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend that and apply it to business-critical services like email."
"I believe that technical support could improve a bit. I would rate it a six."
"The solution’s licensing cost could be improved."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"The licensing model of the product is a bit rigid, and it can be a bit difficult to downscale if your needs change while also being expensive."
 

Pricing and Cost Advice

"I consider the pricing to be high."
"The pricing is in line with the other solutions that we have. It's not a bargain software, nor is it overly expensive."
"If you're a super-small business, it may be a little bit pricey for you... But in large, enterprise companies where money is, maybe, less of an issue, Turbonomic is not that expensive. I can't imagine why any big company would not buy it, for what it does."
"The product is fairly priced right now. Given its capabilities, it is excellently priced. We think that the product will become self-funding because we will be able to maximize our resources, which will help us from a capacity perspective. That should save us money in the long run."
"We see ROI in extended support agreements (ESA) for old software. Migration activities seem to be where Turbonomic has really benefited us the most. It's one click and done. We have new machines ready to go with Turbonomic, which are properly sized instead of somebody sitting there with a spreadsheet and guessing. So, my return on investment would certainly be on currency, from a software and hardware perspective."
"IBM Turbonomic is an investment that we believe will deliver positive returns."
"It is an endpoint type license, which is fine. It is not overly expensive."
"We felt the pricing was very fair for the product. It is in no way prohibitive for larger deployments, unlike other similar product on the market."
"It is definitely cheaper than VMware. Everything is included. There is no challenge there."
"The price of Red Hat CloudForms was not competitive, it was expensive."
"The product's licensing is based on the number of servers."
"Red Hat CloudForms is a bit expensive."
"Red Hat CloudForms has a subscript-based pricing model. The cost is approximately $20,000 annually which allows you to use as many users as you want."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."
"The solution is costly compared to the products offered by its competitors."
"It is expensive. It is around 10 Euros per server per month."
"It has different subscription models."
"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."
"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."
"The pricing is high and may be excluding the small to medium-sized enterprise businesses."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
14%
Manufacturing Company
9%
Insurance Company
7%
Computer Software Company
28%
Manufacturing Company
11%
Financial Services Firm
11%
Government
9%
Financial Services Firm
15%
Computer Software Company
13%
Manufacturing Company
11%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Turbonomic?
It offers different scenarios. It provides more capabilities than many other tools available. Typically, its price is...
What needs improvement with Turbonomic?
The implementation could be enhanced.
What is your primary use case for Turbonomic?
We use IBM Turbonomic to automate our cloud operations, including monitoring, consolidating dashboards, and reporting...
What do you like most about Red Hat CloudForms?
I am impressed with the product's reports.
What needs improvement with Red Hat CloudForms?
I have issues with the solution's permissions. Unlike VMware, the product doesn't allow folder-type permissions.
What advice do you have for others considering Red Hat CloudForms?
I would rate the product a four out of ten since its implementation is not as good as it sounds.
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management po...
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and compet...
What needs improvement with ServiceNow IT Operations Management?
There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend...
 

Also Known As

Turbonomic, VMTurbo Operations Manager
No data available
ServiceNow ITOM
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

IBM, J.B. Hunt, BBC, The Capita Group, SulAmérica, Rabobank, PROS, ThinkON, O.C. Tanner Co.
Cox Automotive, Penn State, FICO, G-ABLE, Seneca College, ITandTEL, The Paris Lodron University of Salzburg (PLUS), MyRepublic, Macquarie, The Wellcome Trust Sanger Institute, CBTS, Network Data Solutions (NDS)
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about Red Hat CloudForms vs. ServiceNow IT Operations Management and other solutions. Updated: April 2025.
850,043 professionals have used our research since 2012.