Red Hat CloudForms vs ServiceNow IT Operations Management comparison

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Executive Summary

We performed a comparison between Red Hat CloudForms and ServiceNow IT Operations Management based on real PeerSpot user reviews.

Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Red Hat CloudForms vs. ServiceNow IT Operations Management Report (Updated: November 2022).
653,757 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable features of Red Hat CloudForms are the benefit of the collective functionality.""The optimization of the solution is quite interesting.""Red Hat CloudForms is stable once it is up and running.""The multi-tenancy feature has been very helpful for our clients. It has been working fine and seamlessly for them. Its interface is also very simplified, and it is also an open and easy-to-scale solution."

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"It helps streamline management and processes.""It's easy to set up.""It is easy to use and simple to learn.""The dashboard maintenance is very good, and the tool doesn't get stuck.""The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration.""It is flexible. You can tune it, more or less, as you want.""The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore.""The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."

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Cons
"The solution is still quite immature.""All of the areas of Red Hat CloudForms could improve. It doesn't do half of the things that it says it can do out of the box. It takes configuration to make any of it work, which is not uncommon for solutions similar to this. However, it is frustrating.""Red Hat CloudForms could improve by allowing more customization of reports. We have to do a lot of coding to accomplish what we want. Additionally, the compatibility with the multi-cloud could improve. The latter versions of the solution removed Google support and the cost comparison between other clouds was high.""Our clients had challenges or issues with the updates. Its updates should be better managed. They should provide quicker and more stable updates. Its stability can also be better. We initially faced ease-of-use and compatibility issues while integrating it. We had a lot of compatibility issues with other products. Our clients are concerned about whether it is under IBM or it is still Red Hat. Clients are not very clear about the support, and they're not really happy with it. Currently, they're getting support from Red Hat, but going forward, they're not really clear about what would be the life cycle of the product, which is a concern for them."

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"If you are new to using the solution, you will find the setup complex.""The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster.""Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers.""I would like more manual issues to have automated report-facing options.""It should have better integrations with other solutions.""The tool can be improved by including more detailed information to assist new users.""The setup and deployment could be simplified, and the pricing could improve.""The security policies could be increased."

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Pricing and Cost Advice
  • "It is definitely cheaper than VMware. Everything is included. There is no challenge there."
  • "The price of Red Hat CloudForms was not competitive, it was expensive."
  • "Red Hat CloudForms has a subscript-based pricing model. The cost is approximately $20,000 annually which allows you to use as many users as you want."
  • More Red Hat CloudForms Pricing and Cost Advice →

  • "There are additional costs, you have to pay more for everything."
  • "The price of ServiceNow IT Operations Management is expensive."
  • "It is expensive. It is around 10 Euros per server per month."
  • "This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
  • "The solution offers yearly licenses and a subscription model for add-on features."
  • More ServiceNow IT Operations Management Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The multi-tenancy feature has been very helpful for our clients. It has been working fine and seamlessly for them. Its interface is also very simplified, and it is also an open and easy-to-scale… more »
    Top Answer:Our clients had challenges or issues with the updates. Its updates should be better managed. They should provide quicker and more stable updates. Its stability can also be better. We initially faced… more »
    Top Answer:Its deployment was done by Red Hat for us. We had help from the best experts. I would advise others to get a few days of services from Red Hat so that they are able to get technical expertise from… more »
    Top Answer:The cost could be lower. For those customers who are already using ServiceNow for service management, for example, then it is just the license costs and no other cost is involved. In that way it is… more »
    Top Answer:Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers. That is one challenge we see. If Discovery, for example, could be… more »
    Ranking
    22nd
    out of 76 in Cloud Management
    Views
    6,411
    Comparisons
    5,669
    Reviews
    4
    Average Words per Review
    559
    Rating
    5.8
    7th
    out of 76 in Cloud Management
    Views
    4,035
    Comparisons
    3,191
    Reviews
    14
    Average Words per Review
    550
    Rating
    7.9
    Comparisons
    Also Known As
    ServiceNow ITOM
    Learn More
    Overview

    Manage container, virtual, private, and public cloud infrastructures

    Managing a complex, hybrid IT environment can require multiple management tools, redundant policy implementations, and extra staff to handle the operations. Red Hat® CloudForms simplifies IT, providing unified management and operations in a hybrid environment.

    As your IT infrastructure progresses from traditional virtualization toward an Infrastructure-as-a-Service (IaaS) model, CloudForms evolves, protecting your investments and providing consistent user experience and functionality.

    ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.

    ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.

    ServiceNow IT Operations Management Features

    • Help Desk: ServiceNow ITOM help desk enables IT and operations administrators to better communicate issues concerning managing data latencies, controlling the monitoring of user profiles, executing disaster recovery plans, and any other problematic incidents.

    • Device and server management: ServiceNow ITOM will ensure IT operations teams can better handle general maintenance, upgrading, and patching for server-related concerns. The solution will also help to maintain the health of organization devices such as laptops, phones, tablets, mobile devices, and desktops.

    • Infrastructure maintenance: ServiceNow ITOM helps organizations set up remote access networks, maintain network security, regulate communication with external servers and firewalls, and also monitor and manage internal telephone systems.

    ServiceNow IT Operations Management Benefits

    • Improve DevOps: ServiceNow ITOM improves the ability to inspect microservices, which enables DevOps and SRE teams to improve incident response.
    • Improve data control: The solution will help to manage the entire digital lifecycle, and will also enhance the organization's configuration management database (CMDB) to enable a more robust data foundation.
    • Problem-solve: ITOM is able to proactively identify anomalies before they become issues/problems with tremendous accuracy. ITOM helps organizations minimize outages and reduce the negative impact to end users so that they do not experience any downtime or service degradations. ITOM will also use artificial intelligence for IT Operations (AIOps) along with machine learning (ML) to reduce the possibility of false positives, saving time and increasing productivity.
    • Automate workflows: ITOM offers a pre-designed workbook and no-code/low-code workflows to reduce redundant tasks and improve recovery times. ITOM provides intuitive workable processes to be shared easily with all teams throughout the organization.

    ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.

    Reviews from Real Users

    “With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant

    “It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree

    Offer
    Learn more about Red Hat CloudForms
    Learn more about ServiceNow IT Operations Management
    Sample Customers
    Cox Automotive, Penn State, FICO, G-ABLE, Seneca College, ITandTEL, The Paris Lodron University of Salzburg (PLUS), MyRepublic, Macquarie, The Wellcome Trust Sanger Institute, CBTS, Network Data Solutions (NDS)
    servicenow, TransAlta, NATS, Symantec
    Top Industries
    VISITORS READING REVIEWS
    Comms Service Provider25%
    Computer Software Company22%
    Media Company8%
    Financial Services Firm6%
    REVIEWERS
    Computer Software Company33%
    Manufacturing Company22%
    Consumer Goods Company11%
    Financial Services Firm11%
    VISITORS READING REVIEWS
    Computer Software Company18%
    Financial Services Firm15%
    Comms Service Provider8%
    Insurance Company7%
    Company Size
    REVIEWERS
    Small Business38%
    Large Enterprise63%
    VISITORS READING REVIEWS
    Small Business13%
    Midsize Enterprise17%
    Large Enterprise70%
    REVIEWERS
    Small Business18%
    Midsize Enterprise12%
    Large Enterprise71%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise12%
    Large Enterprise73%
    Buyer's Guide
    Red Hat CloudForms vs. ServiceNow IT Operations Management
    November 2022
    Find out what your peers are saying about Red Hat CloudForms vs. ServiceNow IT Operations Management and other solutions. Updated: November 2022.
    653,757 professionals have used our research since 2012.

    Red Hat CloudForms is ranked 22nd in Cloud Management with 4 reviews while ServiceNow IT Operations Management is ranked 7th in Cloud Management with 14 reviews. Red Hat CloudForms is rated 5.8, while ServiceNow IT Operations Management is rated 7.8. The top reviewer of Red Hat CloudForms writes "Simple interface, seamless multi-tenancy feature, and good scalability, but needs stable updates, better compatibility, and clarity about support". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "Useful for event management, aggregation, correlation, and analytics". Red Hat CloudForms is most compared with IBM Spectrum Computing, VMware Aria Automation, Morpheus, IBM Turbonomic and CloudBolt, whereas ServiceNow IT Operations Management is most compared with BMC TrueSight Operations Management, Datadog, Splunk IT Service Intelligence (ITSI), HPE OneView and Moogsoft. See our Red Hat CloudForms vs. ServiceNow IT Operations Management report.

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    We monitor all Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.