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Red Hat CloudForms vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Red Hat CloudForms
Ranking in Cloud Management
31st
Average Rating
6.4
Reviews Sentiment
5.8
Number of Reviews
10
Ranking in other categories
No ranking in other categories
ServiceNow IT Operations Ma...
Ranking in Cloud Management
11th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
42
Ranking in other categories
Event Monitoring (1st), IT Infrastructure Monitoring (8th), AIOps (2nd)
 

Mindshare comparison

As of July 2025, in the Cloud Management category, the mindshare of Red Hat CloudForms is 1.5%, down from 1.6% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.8%, down from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management
 

Featured Reviews

Ilhami Arikan - PeerSpot reviewer
A stable solution that helps to provision servers
We use the solution to provision servers.  I am impressed with the product's ability to create dynamic catalogs.   The solution's provisioning engine needs to be improved.  I would rate the solution's stability an eight out of ten.  I would rate the product's scalability a seven out of ten and…
PriyankaBachu - PeerSpot reviewer
Provides templates which reduces duplications in rule configuration
Currently, we are integrating LogicMonitor with ServiceNow IT Operations Management to manage IT event management and auto-ticketing for alerts from the monitoring tool to ServiceNow The solution is saving time by providing templates, reducing duplication in rule configuration, and offering…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I am impressed with the product's ability to create dynamic catalogs."
"I am impressed with the product's reports."
"Red Hat CloudForms is stable once it is up and running."
"The stability of the solution is very good. We haven't had any issues with it."
"They are a very mature product."
"The most valuable features of Red Hat CloudForms are the benefit of the collective functionality."
"The optimization of the solution is quite interesting."
"The solution is compatible and integrates with various infrastructures or providers."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"The way this solution has helped us is that it improved our communication."
"The solution is easy to use and has great orchestration and automation capabilities."
"It helps streamline management and processes."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"ServiceNow IT Operations Management is beneficial for the discovery of all CIs in our environment."
"I like the solution due to the fact that it's scalable."
 

Cons

"The complexity of the solution is a bit high in comparison to VMware."
"Red Hat CloudForms could improve by allowing more customization of reports. We have to do a lot of coding to accomplish what we want. Additionally, the compatibility with the multi-cloud could improve. The latter versions of the solution removed Google support and the cost comparison between other clouds was high."
"I have issues with the solution's permissions. Unlike VMware, the product doesn't allow folder-type permissions."
"The solution is still quite immature."
"All of the areas of Red Hat CloudForms could improve. It doesn't do half of the things that it says it can do out of the box. It takes configuration to make any of it work, which is not uncommon for solutions similar to this. However, it is frustrating."
"Because the solution needs to integrate with other products that surround it, there is a lot of configuration required, and this can be quite complex. It's not as easy as it is with, for example, VMware."
"Our clients had challenges or issues with the updates. Its updates should be better managed. They should provide quicker and more stable updates. Its stability can also be better. We initially faced ease-of-use and compatibility issues while integrating it. We had a lot of compatibility issues with other products. Our clients are concerned about whether it is under IBM or it is still Red Hat. Clients are not very clear about the support, and they're not really happy with it. Currently, they're getting support from Red Hat, but going forward, they're not really clear about what would be the life cycle of the product, which is a concern for them."
"The solution's provisioning engine needs to be improved."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"The setup and deployment could be simplified, and the pricing could improve."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"The initial setup phase was hard and could be made easier."
"There is room for improvement in the stability of ServiceNow."
"We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
 

Pricing and Cost Advice

"Red Hat CloudForms has a subscript-based pricing model. The cost is approximately $20,000 annually which allows you to use as many users as you want."
"The product's licensing is based on the number of servers."
"Red Hat CloudForms is a bit expensive."
"The price of Red Hat CloudForms was not competitive, it was expensive."
"It is definitely cheaper than VMware. Everything is included. There is no challenge there."
"There are additional costs, you have to pay more for everything."
"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."
"The cost of ServiceNow is much higher."
"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."
"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."
"The pricing is high and may be excluding the small to medium-sized enterprise businesses."
"The price of ServiceNow IT Operations Management is expensive."
"It is expensive. It is around 10 Euros per server per month."
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Top Industries

By visitors reading reviews
Computer Software Company
24%
Manufacturing Company
12%
Financial Services Firm
12%
University
8%
Financial Services Firm
14%
Computer Software Company
13%
Manufacturing Company
12%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Red Hat CloudForms?
I am impressed with the product's reports.
What needs improvement with Red Hat CloudForms?
I have issues with the solution's permissions. Unlike VMware, the product doesn't allow folder-type permissions.
What advice do you have for others considering Red Hat CloudForms?
I would rate the product a four out of ten since its implementation is not as good as it sounds.
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
ServiceNow's pricing is expensive. We consider it a Tier 1 product, but it requires significant investment.
What needs improvement with ServiceNow IT Operations Management?
ServiceNow ( /products/servicenow-reviews )'s pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial. We needed some external help to ...
 

Also Known As

No data available
ServiceNow ITOM
 

Overview

 

Sample Customers

Cox Automotive, Penn State, FICO, G-ABLE, Seneca College, ITandTEL, The Paris Lodron University of Salzburg (PLUS), MyRepublic, Macquarie, The Wellcome Trust Sanger Institute, CBTS, Network Data Solutions (NDS)
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about Red Hat CloudForms vs. ServiceNow IT Operations Management and other solutions. Updated: July 2025.
861,390 professionals have used our research since 2012.