Pulseway vs ServiceNow Discovery comparison

Pulseway and ServiceNow are both solutions in the Server Monitoring category. Pulseway is ranked #17 with an average rating of 8.0, while ServiceNow is ranked #4 with an average rating of 8.0. Pulseway holds a 1.7% mindshare in SM, compared to ServiceNow’s 3.1% mindshare. Additionally, 100% of Pulseway users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

Pulseway

Read 6 Pulseway reviews

1,548 Views
526 Comparison Views

100% willing to recommend

ServiceNow Discovery

Read 45 ServiceNow Discovery reviews

3,911 Views
2,073 Comparison Views

97% willing to recommend

Pulseway

ServiceNow Discovery

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 6, 2024

Pulseway and ServiceNow Discovery compete in the IT service management category. While Pulseway offers a user-friendly approach with cost-effective pricing, ServiceNow Discovery stands out for its advanced features, justifying its higher cost.

Features:Pulseway is known for its mobile access, real-time monitoring, and ease of use. ServiceNow Discovery is distinguished by its extensive automation, integration features, and comprehensive toolset.

Room for Improvement:Pulseway requires better scalability, enhanced reporting tools, and improved integration. ServiceNow Discovery can work on simplifying its interface, improving integrations, and making automation more user-friendly.

Ease of Deployment and Customer Service:Pulseway is praised for its quick setup and responsive customer service. ServiceNow Discovery, although more complex in initial setup, benefits from a robust support system.

Pricing and ROI:Pulseway users find the setup cost reasonable with a quicker ROI. ServiceNow Discovery, while more expensive initially, offers significant ROI due to its advanced capabilities.

To learn more, read our detailed Pulseway vs. ServiceNow Discovery Report (Updated: March 2026).

Buyer's Guide

Pulseway vs. ServiceNow Discovery

March 2026

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Helped 884,012 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Pulseway

Ranking in Server Monitoring

17th

Average Rating

8.6

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Network Monitoring Software (54th), Remote Monitoring and Management (RMM) (13th)

ServiceNow Discovery

Ranking in Server Monitoring

4th

Average Rating

8.0

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

IT Asset Management (7th), Cloud Resource Discovery Services (1st)

Mindshare comparison

As of March 2026, in the Server Monitoring category, the mindshare of Pulseway is 1.7%, up from 0.5% compared to the previous year. The mindshare of ServiceNow Discovery is 3.1%, down from 4.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Server Monitoring Mindshare Distribution
Product	Mindshare (%)
ServiceNow Discovery	3.1%
Pulseway	1.7%
Other	95.2%

Server Monitoring

Featured Reviews

reviewer2132892

Owner at Hogan's Systems Consulting, LLC

Great notifications, a wide variety of features, and excellent monitoring capabilities

It would be nice if it also had a desktop application, similar to the phone app, which would allow me to monitor and control computers from my desktop. It's nice to be able to do things remotely using my phone; however, in many cases, it would be very helpful to be able to do things from a desktop or laptop computer. This would be especially useful for things like remote access to computers. It's too hard to do much on a Windows computer using a tiny phone screen. Being able to do things from a desktop or laptop computer would be much more productive.

Read full review

Abhinay Sharma

Service Now Developer at Bangmetric services pvt ltd

Cloud discovery has improved asset visibility and reporting but still needs smarter automation

The impact of ServiceNow Discovery on my organization's strategic planning depends on various factors. Some customers have their own discovery tools which they do not want to switch from, even if we explain why ServiceNow might be better, because they have been using them for a long time. Some customers are dynamic, so we need to have some kind of proposition that comes with ServiceNow. Sometimes, we need to talk with ServiceNow people themselves to give them a bundle offer in which we can have Discovery and ITSM at a much more affordable price than the competitors, so that is our main goal. Currently, I would say there might be a possibility if we can use some AI discovery features that could be helpful for our organization. If we can get discovery jobs running based on AI schedules, that would be beneficial. I believe in the coming future that I want to see myself working more with ServiceNow in this capacity.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The setup is simple."

"The solution has great workflow and server modules."

"It gives you remote control and has a mobile app."

"We like the patching of the window updates in the client's systems. You can automatically do updates with a single click."

"It has been very helpful to get notifications about various issues with my servers and network to help me take action to resolve problems before they become major issues."

"Most fields on our forms are auto-filled, reducing manual maintenance for our infrastructure team. Post Discovery implementation there is hardly any maintenance."

"ServiceNow Discovery has normal discovery of CIs, as well as horizontal discovery for understanding Service Mapping."

"The initial setup is pretty easy."

"ServiceNow Discovery is useful for discovering the servers, like the servers of Windows and Linux, from the client network."

"ServiceNow Discovery comes in a bundle with everything, including CMDB, which makes it much easier to use."

"We can scale the solution."

"It does a good job of collecting the data that's necessary for data centers, and IT's operations."

"I find that the Discovery and scripting features are the most useful."

More ServiceNow Discovery pros

Cons

"The solution does not allow you to make a script for just one customer."

"There are some bugs or glitches."

"GUI needs to be improved and the solution lacks a process for monitoring VOIP calls."

"It would be nice if it also had a desktop application, similar to the phone app, which would allow me to monitor and control computers from my desktop."

"They have good technical support but it's not excellent."

"In my opinion, it's quite slow compared to other tools, like Device42. Also, there are predefined fields in Device42 that are not available in ServiceNow. These are the basic things I think can be improved here."

"They can expand on the plugins for some of the other tools."

"It's an expensive platform."

"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."

"I cannot tie CMDB at this stage with strategic planning regarding ServiceNow Discovery ability to maintain accurate data in CMDB."

"I feel that credential-less discovery could be improved."

"The initial setup could be made easier. We hired professionals to implement it, and they trained our employees for ongoing processes."

"Debugging is a bit tough in ServiceNow Discovery, so debugging should be made very easy."

More ServiceNow Discovery cons

Pricing and Cost Advice

Information not available

"If the product is not deployed properly, it can be very expensive."

"I would rate the product's pricing a six out of ten. We had availed some discount from the standard pricing. Even then, the tool's pricing is expensive. You have to pay some vendor service fees for the product's implementation."

"There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."

"It costs a lot. It is probably close to over a hundred thousand. It's an expensive platform, but you can't compare ServiceNow's Discovery functionality to other discovery tools. It's not an apples-to-apples comparison of ServiceNow to a configuration management tool to an asset management tool because it does those things, but it's not those things."

"ServiceNow Discovery has very broad pricing, so it becomes costly. It would be better if it had a pay-as-you-use licensing model because the total cost of ownership is quite high."

"You need a subscription to ServiceNow Discovery, so you can use its features. You can also use specific plugins with the tool, and some of the plugins are free. I don't have information on how much my company pays for the subscription to ServiceNow Discovery."

"It's a bit expensive compared to other products in the market, but it's worth the money you pay because it's far advanced in terms of features, automation, and capabilities compared to other products."

"ROI (Return on Investment) is good. ServiceNow don't disclose the price publicly. They'll assess your organization's needs and then come up with a price."

More ServiceNow Discovery pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Manufacturing Company

Educational Organization

Government

Financial Services Firm

12%

Manufacturing Company

Computer Software Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	5
Large Enterprise	23

Questions from the Community

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What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

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What is your experience regarding pricing and costs for ServiceNow Discovery?

Regarding pricing, I have not dealt much with it. I am more focused on the feature side of things, so I cannot comment on the latest pricing because it is dynamic as well. Sometimes it is cheaper f...

See all answers

What needs improvement with ServiceNow Discovery?

See all answers

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Compared 4% of the time

PRTG Network Monitor vs Pulseway

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Compared 13% of the time

Lansweeper vs ServiceNow Discovery

Compared 10% of the time

BMC Helix Discovery vs ServiceNow Discovery

Compared 8% of the time

HPE Integrated Lights Out (iLO) vs ServiceNow Discovery

Compared 5% of the time

Microsoft Configuration Manager vs ServiceNow Discovery

Compared 5% of the time

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Product Reports

Buyer's Guide

Pulseway

February 2026

Download Pulseway product report

Buyer's Guide

ServiceNow Discovery

February 2026

Download ServiceNow Discovery product report

Overview

Pulseway is a remote monitoring and management (RMM) platform designed to help MSPs and IT teams manage modern IT networks, reduce downtime, and achieve efficiency through automation, while increasing end-user satisfaction.

Pulseway’s intuitive interface provides real-time actionable detailed information on servers, workstations, and network devices. Using Pulseway’s customizable alerts, you can quickly identify problems, communicate with users, and automatically resolve issues with built-in commands and scripts.

Some of Pulseway’s benefits and features include:

Comprehensive monitoring: Pulseway’s remote monitoring feature provides a complete view of your entire network. Gain visibility into operational data for workstations, servers, virtual machines, network devices, and more. If necessary, resolve issues directly from the same interface.

Remote access: Get a real-time view across your network, receive alerts, and remedy problems from anywhere with any mobile device using Pulseway’s full feature mobile app.

Automation: Automate repetitive tasks and design auto-remediation workflows, ensuring that critical patches are automatically applied.

Quick setup: Get your team up and running in minutes with Pulseway’s simplified deployment and auto-discovery engine. See all the IT endpoints and then rapidly mass deploy Pulseway with pre-configured built-in policies and out-of-the-box scripts.

Patch management: Pulseway automates the discovery and application of operating systems and third-party patches to ensure all your applications are kept up to date.

Reporting: Use custom or ready-made templates to create reports on system status and events. Reports can be sent manually or emailed automatically on schedule.

Backup and recovery: Protect your users’ data wherever it is stored and restore it to anywhere. Pulseway Cloud Backup’s intuitive interface enables you to easily schedule and deploy backups, recover data, and check up on backup status from both the Pulseway web application and the Pulseway mobile application. Quickly deploy backup agents.

Vulnerability scanning: Pulseway’s vulnerability scanner is easy to use and alerts for vulnerabilities in real time. With Pulseway’s vulnerability scanner, organizations can easily perform standard vulnerability scans that are regarded as international best practice.

Eliminate data loss: Prevent data loss and downtime from ransomware attacks with built-in detection and safeguards that allow for fast recovery after an attack.

Service ticket management: Pulseway’s complete help desk and ticketing solution allows you to respond quickly and professionally to user issues.

CRM: Get the information and resources you need to focus on your customers and increase opportunities.

Project management: Receive real-time project status with details on resource usage and tasks.

Finance and billing: Automatically create and post invoices imported from timesheets and expense reports.

Time tracking: Log precise information on time and expenses by company, project, tasks, and employees. Automatically record how much time is spent on a ticket for accurate billing.

Integrations: Integrate with leading solutions, including:

Pulseway PSA
ConnectWise Manage
Autotask
Zendesk
Slack
IT Glue
Kasepersky
Bitdefender
WarrantyMaster

Pulseway

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow

Sample Customers

Dell, Canon, Siemens, Harvard University, Northwestern University

York, National Grid, DXC Technology, experian, BEACHBODY

Buyer's Guide

Pulseway vs. ServiceNow Discovery

March 2026

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