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Pulseway vs ServiceNow Discovery comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Pulseway
Ranking in Server Monitoring
19th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
6
Ranking in other categories
Network Monitoring Software (51st), Remote Monitoring and Management (RMM) (14th)
ServiceNow Discovery
Ranking in Server Monitoring
8th
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
46
Ranking in other categories
IT Asset Management (10th), Cloud Resource Discovery Services (1st)
 

Mindshare comparison

As of August 2026, in the Server Monitoring category, the mindshare of Pulseway is 1.9%, up from 0.5% compared to the previous year. The mindshare of ServiceNow Discovery is 2.5%, down from 3.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Server Monitoring Mindshare Distribution
ProductMindshare (%)
ServiceNow Discovery2.5%
Pulseway1.9%
Other95.6%
Server Monitoring
 

Featured Reviews

Pieter Plas - PeerSpot reviewer
Owner at Beerepoot Automatisering B.V.
A solution with a great monitoring system and ability to control access remotely
The initial setup was straightforward. Deployment depends on the size of a customer. We make the customer in the enterprise server, and there is a download per customer for the installation package. We can also roll it out very easily, and when we install it on one or two systems, it explores the network for more systems. We can then fire a deployment package on the other systems. So in one hour, we can do a lot. Most of the time, 90% of the work is very easy, and the last 10% are the business-critical systems from a customer. Also, we manually install important customer systems, like special applications where we like to monitor specific services in the server itself.
Abhinay Sharma - PeerSpot reviewer
Service Now Developer at Bangmetric services pvt ltd
Cloud discovery has improved asset visibility and reporting but still needs smarter automation
The impact of ServiceNow Discovery on my organization's strategic planning depends on various factors. Some customers have their own discovery tools which they do not want to switch from, even if we explain why ServiceNow might be better, because they have been using them for a long time. Some customers are dynamic, so we need to have some kind of proposition that comes with ServiceNow. Sometimes, we need to talk with ServiceNow people themselves to give them a bundle offer in which we can have Discovery and ITSM at a much more affordable price than the competitors, so that is our main goal. Currently, I would say there might be a possibility if we can use some AI discovery features that could be helpful for our organization. If we can get discovery jobs running based on AI schedules, that would be beneficial. I believe in the coming future that I want to see myself working more with ServiceNow in this capacity.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Using this platform has allowed us to reach and assist our remotely based clients, regardless of their location provided they have an internet connection."
"So this solution allows for 24/7 support and is very handy."
"It has made life a lot easier for the administrators."
"The solution has great workflow and server modules."
"It has been very helpful to get notifications about various issues with my servers and network to help me take action to resolve problems before they become major issues."
"It gives you remote control and has a mobile app."
"We like the patching of the window updates in the client's systems. You can automatically do updates with a single click."
"They provide a lot of features; it's good and easy software."
"I like ServiceNow Discovery's overall structure and the way data comes in without creating a different dashboard or interface."
"The biggest advantage of ServiceNow is the value that it brings."
"The product provides great scalability features."
"ServiceNow Discovery works better than other products I've used."
"It's pretty robust, and it's agentless for the most part. So, you don't need to deploy agents, which makes it a lot easier to stand up."
"We can find servers or services we were unaware of and stumble on vulnerabilities from those devices."
"The advantage of ServiceNow is that it's a single system of record which allows you to build other modules on top of it."
"It has been stable since deployment."
 

Cons

"Remote Desktop Assistance for Mac endpoints - not having this functionality is a major inconvenience in having to have two systems for clients using this platform."
"GUI needs to be improved and the solution lacks a process for monitoring VOIP calls."
"However, the solution does not allow you to make a script for just one customer, so it would be great if that is improved."
"It would be nice if it also had a desktop application, similar to the phone app, which would allow me to monitor and control computers from my desktop."
"Support needs to be improved because we've sometimes had to wait 24 hours to get a response."
"They have good technical support but it's not excellent."
"There are some bugs or glitches."
"Sometimes the speed is a problem. When I've been remote controlling people, from time to time, there were some issues with people in Hong Kong."
"Between SolarWinds and ServiceNow, there is some communication gap."
"I find it valuable to enhance IP address management. I've been in this field since around 2011, and my experience since then has revolved around automation, deployment, distribution, and comprehensive inventory management, all crucial for deploying various components, including patches. When we talk about patch management or vulnerability management, it's more complex than just applying patches; sometimes, you need to undergo significant upgrades or phase out old components for new ones, and this can turn into a substantial project, explaining why vulnerabilities persist. Now, the role of ServiceNow Discovery and security operations, or at one point, looking at vulnerability management in ServiceNow Discovery, is crucial. It allows you to identify vulnerabilities on assets and, with the addition of discovery, service mapping, and event management, you gain a business context for these vulnerabilities. It's not merely about knowing they exist on a server; it's about understanding which services are responsible for critical business processes or transactions, like payroll. This knowledge changes the approach and execution of vulnerability remediation."
"They can expand on the plugins for some of the other tools."
"It creates quite a bit of duplication, so that needs to be fixed."
"ServiceNow Discovery should improve its cloud capabilities."
"I would rate technical support from ServiceNow a six because sometimes I did not receive responses on time and they were delayed."
"It does create quite a few duplicate CIs, you need to monitor and clean them up."
"The solution should improve the classes of discovery assets to disregard more junk data."
 

Pricing and Cost Advice

Information not available
"ServiceNow Discovery is expensive, but the company has a monopoly and we need to use the solution. We use it because we do not have a choice."
"As per a general discussion I had with the stakeholders, I figured out that it is a costly tool. There is a need to make additional payments apart from the licensing fees for better support services from ServiceNow."
"You need a subscription to ServiceNow Discovery, so you can use its features. You can also use specific plugins with the tool, and some of the plugins are free. I don't have information on how much my company pays for the subscription to ServiceNow Discovery."
"It costs a lot. It is probably close to over a hundred thousand. It's an expensive platform, but you can't compare ServiceNow's Discovery functionality to other discovery tools. It's not an apples-to-apples comparison of ServiceNow to a configuration management tool to an asset management tool because it does those things, but it's not those things."
"ServiceNow Discovery has very broad pricing, so it becomes costly. It would be better if it had a pay-as-you-use licensing model because the total cost of ownership is quite high."
"There is a need to make payments every quarter of a year towards the licensing costs of the solution. ServiceNow Discovery is an expensive tool."
"The solution is not inexpensive so pricing is rated a three out of ten."
"I would rate the product's pricing a six out of ten. We had availed some discount from the standard pricing. Even then, the tool's pricing is expensive. You have to pay some vendor service fees for the product's implementation."
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Top Industries

By visitors reading reviews
Construction Company
12%
Comms Service Provider
9%
Computer Software Company
9%
Outsourcing Company
9%
Financial Services Firm
14%
Manufacturing Company
8%
Government
6%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise5
Large Enterprise25
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for ServiceNow Discovery?
Regarding pricing, I have not dealt much with it. I am more focused on the feature side of things, so I cannot comment on the latest pricing because it is dynamic as well. Sometimes it is cheaper f...
What needs improvement with ServiceNow Discovery?
The impact of ServiceNow Discovery on my organization's strategic planning depends on various factors. Some customers have their own discovery tools which they do not want to switch from, even if w...
What is your primary use case for ServiceNow Discovery?
I have utilized ServiceNow Discovery for cloud management, specifically for basic AWS discovery. If you're having a VPS, it is also considered in discovery, and that falls under the cloud managemen...
 

Overview

 

Sample Customers

Dell, Canon, Siemens, Harvard University, Northwestern University
York, National Grid, DXC Technology, experian, BEACHBODY
Find out what your peers are saying about Pulseway vs. ServiceNow Discovery and other solutions. Updated: August 2026.
908,877 professionals have used our research since 2012.