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Pulseway vs ServiceNow Discovery comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Pulseway
Ranking in Server Monitoring
19th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
6
Ranking in other categories
Network Monitoring Software (55th), Remote Monitoring and Management (RMM) (13th)
ServiceNow Discovery
Ranking in Server Monitoring
2nd
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
42
Ranking in other categories
IT Asset Management (3rd), Cloud Resource Discovery Services (1st)
 

Mindshare comparison

As of July 2025, in the Server Monitoring category, the mindshare of Pulseway is 0.5%, down from 0.6% compared to the previous year. The mindshare of ServiceNow Discovery is 3.8%, down from 6.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Server Monitoring
 

Featured Reviews

Pieter Plas - PeerSpot reviewer
A solution with a great monitoring system and ability to control access remotely
The initial setup was straightforward. Deployment depends on the size of a customer. We make the customer in the enterprise server, and there is a download per customer for the installation package. We can also roll it out very easily, and when we install it on one or two systems, it explores the network for more systems. We can then fire a deployment package on the other systems. So in one hour, we can do a lot. Most of the time, 90% of the work is very easy, and the last 10% are the business-critical systems from a customer. Also, we manually install important customer systems, like special applications where we like to monitor specific services in the server itself.
Ayobanji Iluyomade - PeerSpot reviewer
Service helps organizations with network discovery and IT infrastructure management but troubleshooting challenges remain
ServiceNow Discovery was adopted by my organization. We use ServiceNow Discovery for discovery and ITSM The most beneficial features of ServiceNow Discovery for maintaining my IT infrastructure are the CMDB top and discovery of network switches. The areas of ServiceNow Discovery that have room…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has been very helpful to get notifications about various issues with my servers and network to help me take action to resolve problems before they become major issues."
"The solution has great workflow and server modules."
"It gives you remote control and has a mobile app."
"We like the patching of the window updates in the client's systems. You can automatically do updates with a single click."
"The setup is simple."
"One of the most valuable features of ServiceNow Discovery is the automated discovery that helps identify dependencies and generates reports."
"Stability-wise, I feel it is a good product."
"It does a good job of collecting the data that's necessary for data centers, and IT's operations."
"It has been stable since deployment."
"It's a single system of record and it captures the relationships."
"They provide the ability to see into the Discovery tools I want. They offer the best tool view."
"The most valuable feature of ServiceNow Discovery is its performance."
"ServiceNow Discovery works better than other products I've used."
 

Cons

"The solution does not allow you to make a script for just one customer."
"There are some bugs or glitches."
"GUI needs to be improved and the solution lacks a process for monitoring VOIP calls."
"It would be nice if it also had a desktop application, similar to the phone app, which would allow me to monitor and control computers from my desktop."
"They have good technical support but it's not excellent."
"The manual pattern-matching process is not only time-consuming but also presents challenges during system upgrades, demanding revisits to ensure compatibility."
"They can expand on the plugins for some of the other tools."
"What needs improvement in ServiceNow Discovery is the reporting UI because I didn't find it as friendly compared to other tools. Other tools have better reporting UI than what's currently in ServiceNow Discovery. What I'd like to see in the next release of ServiceNow Discovery is more user-friendly out-of-the-box reporting that would be helpful for non-technical users. Some users such as managers would want to just do a few clicks to access the reports and shouldn't be required to do search queries, but right now, reporting in the tool isn't very user-friendly."
"ServiceNow Discovery could improve the interface. The navigation bar could improve. It would be helpful to have a landing page to go to find all the elements in one place."
"When you switch versions, for example, when you go from Paris to Quebec they will introduce many new things and occasionally things break when they do that."
"I would rate technical support for ServiceNow Discovery as four. This rating is because there are features on the tool that never worked and despite calling our support, there were no results."
"Instead of AI, even GenAI should be introduced in ServiceNow Discovery."
"It is one of the most costly applications in terms of subscription costs."
 

Pricing and Cost Advice

Information not available
"The pricing is determined based on the CIs."
"This is expensive, but it meets our needs."
"It's a bit expensive compared to other products in the market, but it's worth the money you pay because it's far advanced in terms of features, automation, and capabilities compared to other products."
"ServiceNow Discovery is expensive, but the company has a monopoly and we need to use the solution. We use it because we do not have a choice."
"There is a need to make payments every quarter of a year towards the licensing costs of the solution. ServiceNow Discovery is an expensive tool."
"It is an expensive product with a price that depends on the models that you wish to purchase."
"It is not recommended for smaller companies because of the price."
"The solution is very expensive."
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Real Estate/Law Firm
11%
Manufacturing Company
9%
Educational Organization
7%
Computer Software Company
15%
Financial Services Firm
12%
Healthcare Company
9%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about ServiceNow Discovery?
The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.
What is your experience regarding pricing and costs for ServiceNow Discovery?
I think the price of ServiceNow Discovery is cheaper than BMC.
What needs improvement with ServiceNow Discovery?
The areas of ServiceNow Discovery that have room for improvement are getting custom reports on the relationship between CIs that are not on the same table.
 

Overview

 

Sample Customers

Dell, Canon, Siemens, Harvard University, Northwestern University
York, National Grid, DXC Technology, experian, BEACHBODY
Find out what your peers are saying about Pulseway vs. ServiceNow Discovery and other solutions. Updated: June 2025.
860,592 professionals have used our research since 2012.