We performed a comparison between Pulseway and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It has been very helpful to get notifications about various issues with my servers and network to help me take action to resolve problems before they become major issues."
"We like the patching of the window updates in the client's systems. You can automatically do updates with a single click."
"The setup is simple."
"The solution has great workflow and server modules."
"It gives you remote control and has a mobile app."
"It has been stable since deployment."
"The initial setup is pretty easy."
"They have a very good network in the infrastructure of Discovery."
"It has given us an understanding of each layer from a server application."
"The most valuable feature of ServiceNow Discovery is its performance."
"Stability-wise, I feel it is a good product."
"This solution provides excellent insights."
"We can find servers or services we were unaware of and stumble on vulnerabilities from those devices."
"GUI needs to be improved and the solution lacks a process for monitoring VOIP calls."
"They have good technical support but it's not excellent."
"The solution does not allow you to make a script for just one customer."
"There are some bugs or glitches."
"It would be nice if it also had a desktop application, similar to the phone app, which would allow me to monitor and control computers from my desktop."
"It creates quite a bit of duplication, so that needs to be fixed."
"The initial setup could be made easier. We hired professionals to implement it, and they trained our employees for ongoing processes."
"It's an expensive platform."
"The manual pattern-matching process is not only time-consuming but also presents challenges during system upgrades, demanding revisits to ensure compatibility."
"The solution should improve the classes of discovery assets to disregard more junk data."
"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."
"We would like more flexibility with the licensing. Discovery is bundled with ServiceNow's ITOM license. It was more affordable when it was sold separately, but we bought a package license to get more functionality out of the CMDB. We'd prefer to buy only the pieces we need instead of taking things we don't want or solutions that aren't yet mature enough to use."
"The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high."
Pulseway is ranked 18th in Server Monitoring with 6 reviews while ServiceNow Discovery is ranked 3rd in Server Monitoring with 37 reviews. Pulseway is rated 8.6, while ServiceNow Discovery is rated 8.0. The top reviewer of Pulseway writes "A solution with a great monitoring system and ability to control access remotely". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". Pulseway is most compared with Zabbix, Kaseya VSA, Microsoft Configuration Manager and PRTG Network Monitor, whereas ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, Lansweeper, AWS Cloud Map and ScienceLogic. See our Pulseway vs. ServiceNow Discovery report.
See our list of best Server Monitoring vendors.
We monitor all Server Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
