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Pulseway vs ServiceNow Discovery comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Pulseway
Ranking in Server Monitoring
28th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
6
Ranking in other categories
Network Monitoring Software (74th), Remote Monitoring and Management (RMM) (17th)
ServiceNow Discovery
Ranking in Server Monitoring
8th
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
46
Ranking in other categories
IT Asset Management (10th), Cloud Resource Discovery Services (1st)
 

Mindshare comparison

As of November 2026, in the Server Monitoring category, the mindshare of Pulseway is 2.1%, up from 0.8% compared to the previous year. The mindshare of ServiceNow Discovery is 2.3%, down from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Server Monitoring Mindshare Distribution
ProductMindshare (%)
ServiceNow Discovery2.3%
Pulseway2.1%
Other95.6%
Server Monitoring
 

Featured Reviews

reviewer2132892 - PeerSpot reviewer
Owner at Hogan's Systems Consulting, LLC
Great notifications, a wide variety of features, and excellent monitoring capabilities
It would be nice if it also had a desktop application, similar to the phone app, which would allow me to monitor and control computers from my desktop. It's nice to be able to do things remotely using my phone; however, in many cases, it would be very helpful to be able to do things from a desktop or laptop computer. This would be especially useful for things like remote access to computers. It's too hard to do much on a Windows computer using a tiny phone screen. Being able to do things from a desktop or laptop computer would be much more productive.
Abhinay Sharma - PeerSpot reviewer
Service Now Developer at Bangmetric services pvt ltd
Cloud discovery has improved asset visibility and reporting but still needs smarter automation
The impact of ServiceNow Discovery on my organization's strategic planning depends on various factors. Some customers have their own discovery tools which they do not want to switch from, even if we explain why ServiceNow might be better, because they have been using them for a long time. Some customers are dynamic, so we need to have some kind of proposition that comes with ServiceNow. Sometimes, we need to talk with ServiceNow people themselves to give them a bundle offer in which we can have Discovery and ITSM at a much more affordable price than the competitors, so that is our main goal. Currently, I would say there might be a possibility if we can use some AI discovery features that could be helpful for our organization. If we can get discovery jobs running based on AI schedules, that would be beneficial. I believe in the coming future that I want to see myself working more with ServiceNow in this capacity.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Using this platform has allowed us to reach and assist our remotely based clients, regardless of their location provided they have an internet connection."
"It has made life a lot easier for the administrators."
"So this solution allows for 24/7 support and is very handy."
"The setup is simple."
"One of the applications I have used the most was to troubleshoot users and I've never faced difficulties or issues with the application itself."
"It gives you remote control and has a mobile app."
"The solution has great workflow and server modules."
"We like the patching of the window updates in the client's systems. You can automatically do updates with a single click."
"The most valuable feature is its integration with CMDB, as it collects all the data."
"ServiceNow Discovery has normal discovery of CIs, as well as horizontal discovery for understanding Service Mapping."
"They have a very good network in the infrastructure of Discovery."
"I find that the Discovery and scripting features are the most useful."
"The most valuable asset is relationship building because the solution discovers and builds auto relationships in a way that makes cleanup very easy."
"ServiceNow Discovery has played a vital role in improving service visibility through automated IT service management processes, including change and problem management."
"It has given us an understanding of each layer from a server application."
"The product provides great scalability features."
 

Cons

"They have good technical support but it's not excellent."
"Remote Desktop Assistance for Mac endpoints - not having this functionality is a major inconvenience in having to have two systems for clients using this platform."
"GUI needs to be improved and the solution lacks a process for monitoring VOIP calls."
"However, the solution does not allow you to make a script for just one customer, so it would be great if that is improved."
"There are some bugs or glitches."
"Sometimes the speed is a problem. When I've been remote controlling people, from time to time, there were some issues with people in Hong Kong."
"Support needs to be improved because we've sometimes had to wait 24 hours to get a response."
"It would be nice if it also had a desktop application, similar to the phone app, which would allow me to monitor and control computers from my desktop."
"I would rate technical support for ServiceNow Discovery as four. This rating is because there are features on the tool that never worked and despite calling our support, there were no results."
"Improvements are required with the scripts used to collect the information from servers."
"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."
"They can expand on the plugins for some of the other tools."
"The continuous improvement in the quality and customization of the product features would be beneficial, particularly as more customers rely heavily on its capabilities."
"Sometimes, I believe one or two tickets took longer than two weeks, but other than that, they are quick with the resolution."
"I am not seeing significant ROI beyond breaking even on what I spend."
"In my opinion, it's quite slow compared to other tools, like Device42. Also, there are predefined fields in Device42 that are not available in ServiceNow. These are the basic things I think can be improved here."
 

Pricing and Cost Advice

Information not available
"The product is not cheap."
"There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."
"The price could be better. It's a bit on the pricey side."
"The solution is very expensive."
"This is expensive, but it meets our needs."
"If the product is not deployed properly, it can be very expensive."
"The solution is not inexpensive so pricing is rated a three out of ten."
"There is a need to make payments every quarter of a year towards the licensing costs of the solution. ServiceNow Discovery is an expensive tool."
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Top Industries

By visitors reading reviews
Outsourcing Company
11%
Construction Company
11%
Comms Service Provider
10%
Manufacturing Company
7%
Financial Services Firm
15%
Manufacturing Company
10%
Outsourcing Company
10%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise5
Large Enterprise25
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for ServiceNow Discovery?
Regarding pricing, I have not dealt much with it. I am more focused on the feature side of things, so I cannot comment on the latest pricing because it is dynamic as well. Sometimes it is cheaper f...
What needs improvement with ServiceNow Discovery?
ServiceNow could improve ServiceNow Discovery by integrating artificial intelligence capabilities. The system could study frequently created queries for the CMDB, whether related to applications, c...
What is your primary use case for ServiceNow Discovery?
I mainly use ServiceNow Discovery for asset inventory in the estate. I primarily use it for linking applications versus inventory and creating disaster recovery plans, recovery time objectives, and...
 

Overview

 

Sample Customers

Dell, Canon, Siemens, Harvard University, Northwestern University
York, National Grid, DXC Technology, experian, BEACHBODY
Find out what your peers are saying about Pulseway vs. ServiceNow Discovery and other solutions. Updated: November 2026.
921,028 professionals have used our research since 2012.