Spiceworks and PRTG Network Monitor are key players in IT solutions, specializing in help desk management and network monitoring respectively. PRTG Network Monitor has the advantage with superior network monitoring capabilities and scalability, ideal for larger networks.
Features: Spiceworks provides valuable features including free ticketing, reporting, and network scanning, supported by a strong community. PRTG Network Monitor offers comprehensive network monitoring capabilities with a variety of sensors and scalability, making it suitable for extensive networks.
Room for Improvement: Spiceworks could improve by enhancing monitoring tools, ticketing functionalities, and scalability. PRTG Network Monitor requires better application monitoring, an easier user interface, and simplified setup for large environments.
Ease of Deployment and Customer Service: Spiceworks is known for its easy, free deployment and relies on community support, while PRTG Network Monitor offers flexible on-premises and cloud solutions with professional technical support, comprehensive documentation, and a high level of customer service.
Pricing and ROI: Spiceworks stands out due to its free offering, providing excellent ROI for SMBs with no licensing costs. PRTG operates on a tiered sensor-based licensing model, which can be costly as network complexity increases, but delivers significant value for larger enterprises through its extensive monitoring features.
It provides accurate data for utilization, allowing us to monitor and optimize our investments in WAN connection capacity.
Tutorials are available so I can manage any issue with PRTG Network Monitor easily.
The setup process is well-documented, making it easy to deploy.
You can install them in each network, even if they are not connected, and it works.
PRTG Network Monitor has the ability to scale and add new devices.
On a scale of one to ten, scalability is rated as 9.5.
We haven't needed vendor support for the last three years, which demonstrates the product's stability.
They need to improve application performance monitoring, error tracing mechanisms, and log management.
The dashboard for NetFlow in PRTG Network Monitor presents data in a complex way, making it difficult to extract the information needed.
They previously had a perpetual model, which meant that you bought a license and if you missed the end of the time, it still worked; you just lost the possibility of some upgrades.
Pricing is by the number of devices, not by sensor.
It's not too high, nor too low, but it's reasonable.
The prices are very high for PRTG Network Monitor.
PRTG Network Monitor already provided me with 100 free sensors, which is enough for my network monitoring.
PRTG Network Monitor is easy to set up. Within a few minutes, it is operational.
You can rapidly monitor all the network of the company because it has a discovery function that enables you to find numerous devices in your network and start working with it immediately by pushing one button.
Additionally, it is free software.
| Product | Market Share (%) |
|---|---|
| PRTG Network Monitor | 4.4% |
| Spiceworks | 0.4% |
| Other | 95.2% |
| Company Size | Count |
|---|---|
| Small Business | 54 |
| Midsize Enterprise | 18 |
| Large Enterprise | 38 |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 14 |
| Large Enterprise | 10 |
PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.
To monitor a large IT environment, it's important to be able to scale PRTG up. Paessler PRTG Enterprise Monitor includes all the proven capabilities of PRTG Network Monitor, which are enhanced by exclusive ITOps Board for a service-oriented, central overview of multiple PRTG servers.
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