

Spiceworks and PRTG Network Monitor compete in the IT management and monitoring category. Spiceworks offers a cost-effective solution for SMBs, while PRTG Network Monitor provides comprehensive features suitable for larger infrastructures but comes at a higher cost.
Features: Spiceworks provides a free help desk system with ticketing and inventory management, supported by a strong user community. It is ideal for SMBs seeking basic IT management tools without financial investment. PRTG Network Monitor offers extensive network monitoring with capabilities such as rapid deployment, scalability, and detailed device monitoring, favored by larger enterprises for its comprehensive monitoring tools.
Room for Improvement: Spiceworks could enhance its monitoring tools, develop more advanced ticketing features, and improve performance for larger-scale operations. PRTG Network Monitor is perceived as expensive, and improvements could be made in its user interface, report generation, and app functionality.
Ease of Deployment and Customer Service: Spiceworks is known for easy setup and has a responsive user community for support; however, it lacks formal support and is mainly on-premises. PRTG Network Monitor supports various deployment options, including cloud, and is highly rated for its customer and technical support, offering extensive services for larger infrastructures despite being costly.
Pricing and ROI: Spiceworks offers significant value as a free product, especially for SMBs, providing substantial ROI without financial commitments. PRTG Network Monitor, while requiring a more significant investment due to additional sensors and features, is considered worth the expense by many users for its robust functionality and detailed monitoring capabilities.
It provides accurate data for utilization, allowing us to monitor and optimize our investments in WAN connection capacity.
After introducing PRTG Network Monitor, we have saved time, and it's easy for everybody to monitor everything.
The implementation reduced our employee resources from 20-25 to 5-6 employees.
They resolve our queries 24/7.
The setup process is well-documented, making it easy to deploy.
Tutorials are available so I can manage any issue with PRTG Network Monitor easily.
On a scale of one to ten, scalability is rated as 9.5.
PRTG Network Monitor has the ability to scale and add new devices.
You can install them in each network, even if they are not connected, and it works.
We haven't needed vendor support for the last three years, which demonstrates the product's stability.
PRTG Network Monitor is stable in my experience, and I have not encountered issues with crashes or downtime.
PRTG Network Monitor is very stable and requires low maintenance.
The initial auto-discovery added too many unnecessary sensors, so auto-discovery should only take the necessary sensors into consideration.
They need to improve application performance monitoring, error tracing mechanisms, and log management.
PRTG Network Monitor should provide syslog monitoring since it is not available at this time.
The licensing part is a recurring license for every year, which is very affordable, making PRTG Network Monitor budget-friendly.
Pricing is by the number of devices, not by sensor.
The prices are very high for PRTG Network Monitor.
PRTG Network Monitor already provided me with 100 free sensors, which is enough for my network monitoring.
PRTG Network Monitor has a good dashboard that shows each and every piece of information, so we can easily find out what is happening with the systems.
These reports help me in my day-to-day work, and I rely on them because they provide proof during escalation, with exact downtime logs and related information.
Additionally, it is free software.
| Product | Market Share (%) |
|---|---|
| PRTG Network Monitor | 3.8% |
| Spiceworks | 0.5% |
| Other | 95.7% |


| Company Size | Count |
|---|---|
| Small Business | 59 |
| Midsize Enterprise | 19 |
| Large Enterprise | 46 |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 14 |
| Large Enterprise | 10 |
PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.
To monitor a large IT environment, it's important to be able to scale PRTG up. Paessler PRTG Enterprise Monitor includes all the proven capabilities of PRTG Network Monitor, which are enhanced by exclusive ITOps Board for a service-oriented, central overview of multiple PRTG servers.
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