We performed a comparison between PRTG Network Monitor and Spiceworks based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I found PRTG Network Monitor very useful for troubleshooting and monitoring the utilization of either the network or server."
"There was only one feature I liked about PRTG Network Monitor a lot, and that was bandwidth monitoring, though, in the newer versions of the tool, that feature is now a bit lacking. Pricing for PRTG Network Monitor is also not as expensive. It's a good tool, even for beginners."
"Ease of set-up – it is quick and easy to add a probe and start collecting data from a device."
"I would boldly say that this is the most scalable network monitoring tool that I know of"
"It is a very stable solution. There are no bugs, glitches and we have not experienced any crashing."
"Network Discovery is a feature that our customers like a lot."
"The feature I like is that it can easily do a lot of mapping."
"The Slack integration is fantastic, and I've actually found it to be very useful recently."
"The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful."
"The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space."
"It's easy to understand."
"The solution is very stable. It's reliable and efficient."
"The solution is easy to use and easy to manage."
"Tickets by e-mail, with actions by hastag."
"If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place."
"It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status."
"They should work on syncing the solution with Gmail."
"Integration into service management ticketing systems could be better. They should simplify the integration into big service management platforms like ServiceNow, Remedy, and Cherwell. They're really into monitoring, but they don't do any self-resolution. It would be better if the company moved more into the AIOps space so that you could actually kick off some remedies. I know that you can execute some commands from the tool, but you need to develop those all yourself. It would be really handy if they had some auto-remedy scripts that they could develop on top."
"The clustering aspect needs improvement, as there is a bit of confusion about you do when hit that 5000 probe mark."
"PRTG Network Monitor can improve by having better integration with devices."
"This product can be improved by updating the net flow interface. The one that is in place works – I can get all the information I need from it – but it is a little bit clunky."
"PRTG Network Monitor should improve the NetFlow dashboard, there is no flexibility, and the NetFlow is not meeting the business needs. Additionally, they are missing part of the configuration management."
"PRTG Network Monitor could improve the price."
"The licensing policy needs more flexibility."
"Since Spiceworks is a free tool, it's not very scriptable or customizable."
"With Spiceworks, like, when I open the websites, I have to Zoom in. I need to zoom in on those websites sometimes because it makes it horrible to use."
"The SNMP sniffer requires a lot of work to get right."
"Sometimes, it can be difficult to integrate what you need."
"Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it."
"One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me."
"The network mapping could be improved. Putting together an actual bonafide network map would be really nice."
"The GUI must be improved."
PRTG Network Monitor is ranked 6th in IT Infrastructure Monitoring with 96 reviews while Spiceworks is ranked 32nd in IT Infrastructure Monitoring with 47 reviews. PRTG Network Monitor is rated 8.2, while Spiceworks is rated 7.8. The top reviewer of PRTG Network Monitor writes "It's an all-in-one solution, and net flow is included in the licensing ". On the other hand, the top reviewer of Spiceworks writes "Good low-cost service desk system, but lacks in automation workflows and categorization ". PRTG Network Monitor is most compared with Zabbix, Centreon, Nagios XI, SolarWinds NPM and ManageEngine OpManager, whereas Spiceworks is most compared with Zabbix, Lansweeper, ServiceNow, Freshdesk and Zoho Desk. See our PRTG Network Monitor vs. Spiceworks report.
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