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Proofpoint Threat Response vs ServiceNow Security Operations comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Proofpoint Threat Response and ServiceNow Security Operations based on real PeerSpot user reviews.

Find out in this report how the two Security Incident Response solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Proofpoint Threat Response vs. ServiceNow Security Operations report (Updated: September 2022).
633,952 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"Support is very responsive."

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"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment.""The solution is stable.""It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."

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"It doesn't interact with things very well.""The product is called SecOps, but it is not security operations in terms of SIEM solutions.""There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."

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Pricing and Cost Advice
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  • "If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
  • "The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
  • More ServiceNow Security Operations Pricing and Cost Advice →

    Use our free recommendation engine to learn which Security Incident Response solutions are best for your needs.
    633,952 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:Support is very responsive.
    Top Answer:The product has some quirks that could be improved.
    Top Answer:My primary use case of this solution is as an anti-malware tool.
    Top Answer:I'm not aware of the exact pricing. It's not an aspect I deal with.
    Top Answer:You can't connect to anything. You've got to open more windows and know the right thing to ask for. It's a pain. It doesn't interact with things very well. It takes a long time for them to set up an… more »
    Average Words per Review
    Average Words per Review
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    No defense can stop every attack. When something does get through, Proofpoint Threat Response takes the manual labor and guesswork out of incident response to help you resolve threats faster and more efficiently. Get an actionable view of threats, enrich alerts, and automate forensic collection and comparison. For verified threats, quarantine and contain users, hosts, and malicious email attachments - automatically or at the push of a button.

    ServiceNow Security Operations is an Enterprise Security Response engine offering security incident response, vulnerability response, and threat intelligence. It’s built on the intelligent workflows, automation, orchestration, and deep connection with IT of the ServiceNow platform.

    Learn more about Proofpoint Threat Response
    Learn more about ServiceNow Security Operations
    Sample Customers
    University of Waterloo, Akorn, Fenwick and West LLP
    DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
    Top Industries
    Computer Software Company18%
    Comms Service Provider13%
    Financial Services Firm9%
    Insurance Company8%
    Computer Software Company22%
    Financial Services Firm14%
    Energy/Utilities Company9%
    Comms Service Provider9%
    Company Size
    Small Business22%
    Midsize Enterprise9%
    Large Enterprise69%
    Small Business38%
    Midsize Enterprise13%
    Large Enterprise50%
    Small Business16%
    Midsize Enterprise10%
    Large Enterprise74%
    Buyer's Guide
    Security Incident Response
    September 2022
    Find out what your peers are saying about VMware, IBM, ServiceNow and others in Security Incident Response. Updated: September 2022.
    633,952 professionals have used our research since 2012.

    Proofpoint Threat Response is ranked 8th in Security Incident Response with 1 review while ServiceNow Security Operations is ranked 3rd in Security Incident Response with 3 reviews. Proofpoint Threat Response is rated 7.0, while ServiceNow Security Operations is rated 8.0. The top reviewer of Proofpoint Threat Response writes "Reduces system attacks but has some quirks". On the other hand, the top reviewer of ServiceNow Security Operations writes "Takes care of problem management but does require more features". Proofpoint Threat Response is most compared with Palo Alto Networks Cortex XSOAR, Splunk Phantom, Cisco SecureX and Fortinet FortiSOAR, whereas ServiceNow Security Operations is most compared with Splunk Phantom, Palo Alto Networks Cortex XSOAR, IBM Resilient, Fortinet FortiSOAR and ThreatConnect Threat Intelligence Platform (TIP).

    See our list of best Security Incident Response vendors.

    We monitor all Security Incident Response reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.