ServiceNow Security Operations and Proofpoint Threat Response compete in cybersecurity enhancement. While both have strengths, Proofpoint seems to have an advantage with its specialized focus on email threat protection, justifying its higher cost.
Features: ServiceNow Security Operations offers extensive integration with existing IT systems, automated workflows, and robust incident management. It excels in vulnerability response and IT service integration. Proofpoint Threat Response specializes in advanced email threat analysis, effective phishing protection, and the unique auto-pull feature for email threat mitigation.
Room for Improvement: ServiceNow could enhance user interface intuitiveness, simplify initial configurations, and improve native mobile support. Proofpoint might benefit from enhanced auto-restore functionalities, broader integration beyond email systems, and more comprehensive reporting tools.
Ease of Deployment and Customer Service: ServiceNow offers seamless IT environment integration, supported by comprehensive customer service that aids in smooth adoption. Proofpoint prioritizes quick cloud-based deployment focusing on email security channels, supported by specialized assistance.
Pricing and ROI: ServiceNow incurs higher initial setup costs but offers substantial ROI through enhanced IT workflow efficiency. Proofpoint commands a premium price for its focused email protection, delivering tangible ROI by effectively mitigating email threats, reflecting its concentrated threat response gains.
| Product | Market Share (%) |
|---|---|
| ServiceNow Security Operations | 14.4% |
| Proofpoint Threat Response | 15.4% |
| Other | 70.2% |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 2 |
| Large Enterprise | 15 |
No defense can stop every attack. When something does get through, Proofpoint Threat Response takes the manual labor and guesswork out of incident response to help you resolve threats faster and more efficiently. Get an actionable view of threats, enrich alerts, and automate forensic collection and comparison. For verified threats, quarantine and contain users, hosts, and malicious email attachments - automatically or at the push of a button.
ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.
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