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PowerReviews vs Qualtrics XM Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

PowerReviews
Ranking in Customer Feedback Management
11th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Qualtrics XM Platform
Ranking in Customer Feedback Management
1st
Average Rating
8.8
Reviews Sentiment
5.7
Number of Reviews
16
Ranking in other categories
Customer Experience Management (2nd), Social CRM (5th), Survey Software (1st), Product Management Software (2nd)
 

Mindshare comparison

As of May 2026, in the Customer Feedback Management category, the mindshare of PowerReviews is 2.6%, down from 2.9% compared to the previous year. The mindshare of Qualtrics XM Platform is 13.4%, down from 24.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Feedback Management Mindshare Distribution
ProductMindshare (%)
Qualtrics XM Platform13.4%
PowerReviews2.6%
Other84.0%
Customer Feedback Management
 

Featured Reviews

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EM
Sr. Service Delivery Consultant at a consultancy with 201-500 employees
Customer insights have improved decision making but a steep learning curve still limits adoption
The best features Qualtrics XM Platform offers include advanced survey logic, enterprise-grade analytics, omnichannel feedback collection, and it is starting to develop strong AI capabilities. The most valuable feature for my team out of those is the omnichannel feedback collection because it is quite versatile. We can send out our research survey on pretty much every channel available right now, so our customers and our client customers can respond from whatever channel they choose. Qualtrics XM Platform has positively impacted my organization by providing a much better understanding of our clients and partners. It gives us insights not only on our performance but also analytics from our competition, or rather, enterprises in the same area as us. Regarding those insights, we collected all our data, and analyzing it was very simple. We identified the key areas that we needed to improve to satisfy our clients, so we made the necessary changes to our processes and how we approach our clients. The satisfaction rate improved significantly, and our churn rate decreased considerably.
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896,099 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
University
12%
Financial Services Firm
10%
Manufacturing Company
9%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise2
Large Enterprise6
 

Questions from the Community

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What is your experience regarding pricing and costs for Delighted by Qualtrics?
Delighted by Qualtrics is more expensive than the competitor solutions. In my personal experience, even if I imagine that we have a partner running the solution on our behalf, internal resources wi...
What needs improvement with Delighted by Qualtrics?
The building performance of Qualtrics XM Platform for back-end builders can be improved, as it has been a bit slow. However, Qualtrics XM Platform has become faster at implementing community-reques...
What is your primary use case for Delighted by Qualtrics?
Our firm has partnered with Qualtrics XM Platform, delivering solutions to our clients. We use Qualtrics XM Platform for customer feedback collection, including relationship surveys and transaction...
 

Also Known As

No data available
Delighted by Qualtrics, Qualtrics Customer XM, Qualtrics Core XM,
 

Overview

 

Sample Customers

Lands' End, Lord & Taylor, ACE Hardware, Aeropostale, Art.com, Cache, Dillard's, ESPN, Forever21, GNC, HBO, Jelly Belly, Jockey, Keurig, lucy, MoMA, Nascar, National Geographic, NBA, NFL, Vodafone, RadioShack, Room&Board, Skechers, Speedo, Sports Authority, Step2Co, Gymboree, Toys R Us, ULTA Beauty, Warner Brothers, UGG Australia, Timberland, Jansport
Aetna, 1 800 Contacts, GE
Find out what your peers are saying about Qualtrics XM Platform vs. Sprinklr and other solutions. Updated: May 2026.
896,099 professionals have used our research since 2012.