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Ping Identity Platform vs Symantec Directory comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Ping Identity Platform
Ranking in Directory Servers
1st
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
32
Ranking in other categories
Single Sign-On (SSO) (6th), Authentication Systems (10th), Data Governance (19th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (8th), Access Management (7th), Customer Identity and Access Management (CIAM) (3rd)
Symantec Directory
Ranking in Directory Servers
3rd
Average Rating
7.6
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Directory Servers category, the mindshare of Ping Identity Platform is 30.7%, down from 38.0% compared to the previous year. The mindshare of Symantec Directory is 24.6%, up from 17.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Directory Servers Mindshare Distribution
ProductMindshare (%)
Ping Identity Platform30.7%
Symantec Directory24.6%
Other44.7%
Directory Servers
 

Featured Reviews

AmitRathod - PeerSpot reviewer
Senior Analyst at Toll Holdings Limited
Single sign-on has simplified access while adaptive authentication protects complex user journeys
Regarding areas for improvement in Ping Identity Platform, there is not much. In terms of licensing and implementation costs, it has premium pricing, and it has a very complex implementation. It provides greater feasibility, but it takes a very long time in terms of complete building. There is a very limited number of legacy support, which can pose potential difficulties in integrating with certain older or legacy systems. Additionally, issue troubleshooting can be difficult at times. Sometimes issues can be difficult to diagnose and require extensive technical expertise. There is also a very steep learning curve for administrative purposes and potential difficulties with offline authentication scenarios.
it_user558261 - PeerSpot reviewer
Annalyst Programmer at a energy/utilities company with 5,001-10,000 employees
We use it for internal-facing and external-facing website security.
The most valuable feature of this product is the enterprise-based security and the reliability that it comes with. Most of the people in this industry are using this product, so you are a victim of it since you need to use what everybody else is using and adopt it to your basic criteria.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"People use the solution to secure their applications and authenticate particular processes."
"It is a very stable solution."
"It provides ease of connecting all our devices."
"PingFederate gives you granular control over the settings. There are many options for fine-tuning policies."
"This is a user-friendly solution."
"Ping Identity Platform demonstrates strong stability, as it is not prone to bugs, with the development team consistently fixing issues, making it highly recommended by many clients."
"It offers robust features and customization options that justify the cost."
"The product's most valuable features include its cloud-based capabilities for handling cloud applications and providing authentication and authorization through OIDC and SAML. It also supports integrations needed for both local and internal applications, including legacy applications requiring web server access."
"The most valuable feature of this product is the enterprise-based security and the reliability that it comes with."
"Technical support has been excellent."
 

Cons

"Ping Identity Platform must improve its UI since its management console is complicated."
"From the improvement perspective, they could bring IGA capability, which right now they only have in their SaaS offering."
"The solution should allow for better integration with other platforms and the UBT."
"The timing of the token validity, if it could be extended, would be great. I'm not sure if there is even an option to configure these types of settings."
"PingFederate's UI could be streamlined. They have recently made several improvements, but it's still too complex. It's a common complaint. The configuration should be simplified because the learning curve is too steep."
"Ping Identity Platform is expensive."
"In the beginning, the initial setup was very complex."
"I think that the connection with like Microsoft Word, especially for Office 365, is a weak point that could be improved."
"Something that is contributing to global development like social media. I know there is something today but if they could make it easier; instead of trying to figure things out."
"The configuration management could be better. It’s not very straightforward and is awkward to work with."
 

Pricing and Cost Advice

"PingID's pricing is pretty competitive."
"The tool is quite affordable."
"Ping Identity Platform is not an expensive solution."
"Ping offers flexible pricing that's not standardized."
"Ping Identity Platform is not very expensive."
"The pricing is neither too expensive nor too cheap."
"Compared to some SaaS-based solutions, the platform is relatively cost-effective."
"The platform's value justifies the pricing, especially considering its security features and scalability."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Manufacturing Company
9%
Outsourcing Company
8%
Comms Service Provider
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise2
Large Enterprise22
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for PingFederate?
Regarding pricing for Ping Identity Platform, I would rate it eight out of ten.
What needs improvement with PingAccess?
The areas where I think PingFederate needs room for improvement include that the most significant area I would recommend is that things such as redirects still do not have majority of the applicati...
What is your primary use case for PingAccess?
The main use case for PingFederate is that we are maintaining the centralized single sign-on with DuroSengel and Carabras as the two main instances to review. If any application is hosted outside o...
Ask a question
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Also Known As

Ping Identity (ID), PingFederate, PingAccess, PingOne, PingDataGovernance, PingDirectory, OpenDJ
CA Directory
 

Overview

 

Sample Customers

Equinix, Land O'Lakes, CDPHP, Box, International SOS, Opower, VSP, Chevron, Truist, Academy of Art University, Northern Air Cargo, Repsol
DBS
Find out what your peers are saying about Ping Identity Platform vs. Symantec Directory and other solutions. Updated: September 2026.
921,028 professionals have used our research since 2012.