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Ping Identity Platform vs Symantec Directory comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Ping Identity Platform
Ranking in Directory Servers
1st
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
32
Ranking in other categories
Single Sign-On (SSO) (7th), Authentication Systems (9th), Data Governance (18th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (9th), Access Management (7th), Customer Identity and Access Management (CIAM) (3rd)
Symantec Directory
Ranking in Directory Servers
3rd
Average Rating
7.6
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Directory Servers category, the mindshare of Ping Identity Platform is 33.8%, down from 39.5% compared to the previous year. The mindshare of Symantec Directory is 26.2%, up from 16.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Directory Servers Mindshare Distribution
ProductMindshare (%)
Ping Identity Platform33.8%
Symantec Directory26.2%
Other40.0%
Directory Servers
 

Featured Reviews

AmitRathod - PeerSpot reviewer
Senior Analyst at Toll Holdings Limited
Single sign-on has simplified access while adaptive authentication protects complex user journeys
Regarding areas for improvement in Ping Identity Platform, there is not much. In terms of licensing and implementation costs, it has premium pricing, and it has a very complex implementation. It provides greater feasibility, but it takes a very long time in terms of complete building. There is a very limited number of legacy support, which can pose potential difficulties in integrating with certain older or legacy systems. Additionally, issue troubleshooting can be difficult at times. Sometimes issues can be difficult to diagnose and require extensive technical expertise. There is also a very steep learning curve for administrative purposes and potential difficulties with offline authentication scenarios.
it_user558261 - PeerSpot reviewer
Annalyst Programmer at a energy/utilities company with 5,001-10,000 employees
We use it for internal-facing and external-facing website security.
The most valuable feature of this product is the enterprise-based security and the reliability that it comes with. Most of the people in this industry are using this product, so you are a victim of it since you need to use what everybody else is using and adopt it to your basic criteria.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a scalable solution."
"If someone is looking for a solution that works both for on-prem or hybrid, I strongly recommend opting for the cloud."
"The only feature we were looking for in PingID was SSO integration with our existing web app."
"What I like best about PingID is that it's very user-friendly. PingID is well-built as a developer tool and regularly upgrades and updates via patches. I also like that PingID has clear documents that will help you integrate it with other solutions."
"It gets a mobility portal in place in conjunction with Office 365. It provides very good possibilities and it's much better than other technology that we have used before which was unstable and slower."
"It provides ease of connecting all our devices."
"I find the auto-discovery feature the most valuable. It helps us automate a lot of things using a single password across applications."
"The main reason why we use this product is to make sure that we can use our corporate account to log on to applications in the cloud, and from that perspective, it helps us in our account life-cycle management because if somebody is leaving the company, that account will be automatically deleted, which saves time."
"The most valuable feature of this product is the enterprise-based security and the reliability that it comes with."
"Technical support has been excellent."
 

Cons

"PingFederate's UI could be streamlined. They have recently made several improvements, but it's still too complex. It's a common complaint. The configuration should be simplified because the learning curve is too steep."
"From the improvement perspective, they could bring IGA capability, which right now they only have in their SaaS offering."
"Ping Identity Platform must improve its UI since its management console is complicated."
"PingID classifies the type of environment into internal and external, which is an area for improvement because you need to take additional steps to trust internal and external users."
"The solution should allow for better integration with other platforms and the UBT."
"Currently, the main integration is SAML-based, but other integration methodologies need to be supported."
"The timing of the token validity, if it could be extended, would be great. I'm not sure if there is even an option to configure these types of settings."
"They should promote more buyer's authentification, like a fingerprint or face recognition, something that's more convenient."
"The configuration management could be better. It’s not very straightforward and is awkward to work with."
"Something that is contributing to global development like social media. I know there is something today but if they could make it easier; instead of trying to figure things out."
 

Pricing and Cost Advice

"Ping Identity Platform is not an expensive solution."
"The tool is quite affordable."
"Compared to some SaaS-based solutions, the platform is relatively cost-effective."
"Ping Identity Platform is not very expensive."
"The pricing is neither too expensive nor too cheap."
"PingID's pricing is pretty competitive."
"The product is costly."
"PingID pricing is a ten out of ten because it's a little bit cheaper than other tools, such as Okta and ForgeRock, and supports multiple tools."
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Outsourcing Company
8%
Manufacturing Company
8%
Comms Service Provider
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise2
Large Enterprise22
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for PingFederate?
Regarding pricing for Ping Identity Platform, I would rate it eight out of ten.
What needs improvement with PingAccess?
The areas where I think PingFederate needs room for improvement include that the most significant area I would recommend is that things such as redirects still do not have majority of the applicati...
What is your primary use case for PingAccess?
The main use case for PingFederate is that we are maintaining the centralized single sign-on with DuroSengel and Carabras as the two main instances to review. If any application is hosted outside o...
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Also Known As

Ping Identity (ID), PingFederate, PingAccess, PingOne, PingDataGovernance, PingDirectory, OpenDJ
CA Directory
 

Overview

 

Sample Customers

Equinix, Land O'Lakes, CDPHP, Box, International SOS, Opower, VSP, Chevron, Truist, Academy of Art University, Northern Air Cargo, Repsol
DBS
Find out what your peers are saying about Ping Identity Platform vs. Symantec Directory and other solutions. Updated: September 2026.
914,262 professionals have used our research since 2012.