"We don't have problems with stability. Everything is good."
"It's great that the total deployment can happen completely remotely."
"I have found the solution to be user-friendly even for beginners. It is not that sophisticated. There are different types of security features available, such as encryption and random machine ID."
"TeamViewer is fast and easy to manipulate."
"The pilot feature is what stands out the most. I love the ability to use the pilot feature for remote inspections. The augmented portion of the software comes in handy when I have to assist my inspectors. They use the app in the field, and they show me what they're seeing through their phones."
"It is fairly feature-rich and stable."
"The most important feature of TeamViewer is its ease of use."
"I have been satisfied with TeamViewer overall."
"TeamViewer is a step ahead of solutions like, for example, AnyDesk."
"The product is quite stable. The performance is good."
"One challenge we do notice is that the application is limited to Windows servers only. If a customer has a Linux server, things get complicated. They should open it up a bit to be more compatible with different types of servers."
"They could improve the reporting."
"The solution could have better scalability."
"They should release features such as Augmented Reality into both plain and standard versions of TeamViewer."
"TeamViewer could be more secure."
"One thing I have noticed is that TeamViewer does not work so well when the machine you are trying to connect to remotely is not running the same version as your machine."
"I didn't like the fact that you had to install a client for remote support. If you didn't install the client, you were very limited in terms of what you could do. For a whole enterprise, it is just not an easy task to install a client on everything. Even if you're using SCCM, it is an undertaking. For transient clients that you don't necessarily support a hundred percent of the time, it would be nice to be able to connect to them and support their issues without having to install something on their machines. In my previous company, we were looking at this solution as being a collaborative tool for the enterprise in terms of video conferencing, calling, and scheduling. They were working on bringing a bunch of products together to make their suite a little more integrated, but it really wasn't at the point where we wanted it to be in terms of integration. We looked at it, reviewed it, and tested it out a bit. We then decided to go with Microsoft Teams. It has the clunkiness of having separate modules that aren't totally integrated. There are different methods for doing different things, which makes it a little bit more complicated. There should be the same way whether you are doing remote support or just calls."
"The installation and the update agent could improve."
"There is a paid version of this solution with more features available. However, they should provide more free features to the user, such as factor authentication."
"I can use up to three computers, but sometimes I have four. So, it would be nice to have at least four computers."
Earn 20 points
Parallels Access is ranked 16th in Remote Access with 2 reviews while TeamViewer is ranked 2nd in Remote Access with 9 reviews. Parallels Access is rated 8.0, while TeamViewer is rated 8.4. The top reviewer of Parallels Access writes "Easy remote deployment, very stable and easy to scale". On the other hand, the top reviewer of TeamViewer writes "Very helpful for tech support with good stability and scalability". Parallels Access is most compared with Microsoft Remote Desktop Services, Splashtop Remote Support, VNC Connect, LogMeIn Pro and Check Point Remote Access VPN, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Citrix Virtual Apps and Desktops, Zoom and Webex. See our Parallels Access vs. TeamViewer report.
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